Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHassle Free Lettings
Letting through Henry Adams is a hassle free, speedy, efficient and pleasurable experience. Monique Holden was professional and helpful throughout.. Many thanks.. wouldn’t hesitate to recommend..
Thank you for taking the time to review your experience with our Chichester Office.
5/5
TrustpilotGreat service.
Charlie Salter was diligent and thoroughly professional throughout. He was a pleasure to deal with always working in a timely manner and resolving outstanding issues quickly.
Thank you for taking the time to share your experience!
5/5
TrustpilotHenry Adams, Storrington
I have recently changed to Henry Adams being the managing agent for my rental property due to issues I had with the previous managing agent.The staff in the Storrington branch have all been fantastic. They have answered any queries quickly and efficiently. They found a new tenant in a short space of time. Any maintenance queries have been dealt with in a professional and timely manner.I swapped to them in November 22 and already they have surpassed the previous managing agent by miles. Alex and all the lettings team have been amazing. They are a small team but all have a knowledge of what is going on with each property. I now complete trust and confidence with the way my property is being managed.
Thank you so much Caren, we really appreciate your review!
5/5
TrustpilotWe have recently started renting from…
We have recently started renting from Henry Adams Storrington. They have been amazing right from the start. I can’t thank Alex enough for dealing with everything so quickly, professionally and with such a kind caring attitude. Responds very quickly to any query, and gives complete peace of mind. 5 stars isn’t enough, I would highly recommend Henry Adams in Storrington, they care about you as a person and are just outstanding.
Thank you so much Nicola, we really appreciate your review!
1/5
TrustpilotI am writing this review to express my…
I am writing this review to express my utter distaste and disbelief at the customer service I have received from this business. I recently enquired regarding an apartment which had been advertised by your team on Rightmove and which I was very interested in renting. Therefore I called your team immediately to arrange a viewing. I managed to secure the first viewing of the apartment within the earliest time slot. Once this was arranged (as it was days in advance of the viewing appointment) I had time to think it over and didn’t want to take the chance of losing this property so I once again communicated with your team to see whether I could put an offer in without viewing the apartment as I was happy with the photos posted on the site. I was told that it is not possible and that I need to view the apartment first. After viewing the apartment I spoke to your office immediately to put in an offer and I even went over and above the asking price to secure the property. I was told my offer will be put through to the landlord and I would get an answer the following day. The following day, I had heard nothing, no communication whatsoever so once again I rang your office around midday to ask for an update. I was told the person dealing with it was not in that morning which is why there is a delay but he would get back to me in the afternoon. There was still no communication. I called the office again at around 3:30pm for an update after the flat status had miraculously changed to ‘let agreed’ online. I was then informed that the status was updated to stop further enquiries but they’ve not come to a decision yet but someone will call me back by the end of day (6pm). I can’t help but think that this is not true as every time I communicated it seemed like I was bothering them and was an inconvenience asking for an update on my offer when I was promised a call that day. All I wanted was an update! Fast forward to 5:30pm I call again and was told that a message has been passed for someone to call me back urgently before 6pm. I didn’t receive any call, as expected. The following morning I hoped someone would get back to me first thing having passed the message the following evening… but no call once again. I then called up at 10:45am to be told “We’ve just taken a holding deposit and unfortunately the landlord did not choose you. We were actually about to call you right now!” (Hmm, sure). I wasn’t given any other information and the lady on the phone rushed to end the call but said they would call me back if anything changes. In my humble opinion, they had already earmarked this property for somebody else prior to the viewings. After having to call up 4 times for an update I don’t believe anyone will contact me. I have provided my phone number and email also but I seem to be ignored. I work in a very similar industry and I understand things can get busy, however ignoring someone for over 24 hours and then to be bluntly told their application did not go through is quite rude and disrespectful. Total waste of time and terrible communication. Avoid this letting agency at all costs.
Good afternoon Adrian, thank you for taking the time to give your review and I am sorry that you have been unhappy with the communication. I know James Riley, the Director of the Storrington Office has been in touch to discuss this with you further. As a business, customer service is of the upmost importance.
5/5
TrustpilotDeposit- Lucy Strudwick
Just want to Thank Lucy Strudwick from Bognor Regis Branch.for helping me return my deposit after 8 months, so grateful for all the help and support and for a positive outcome
Thank you so much Lauren, we really appreciate your review!
1/5
TrustpilotUnprofessional in Selsey, West Sussex
Kevin, from Selsey branch was so friendly at first but when I chose to go elsewhere due to massively better rates I got an unpleasant and upsetting reply. I complained to the CEO and had an apology from him, not Kevin of course but as a result it appears I've been 'blacklisted'. Up to the point of complaint I had received multiple properties to view with Henry Adams but nothing since. This appears malicious and extremely unprofessional. Please don't use Henry Adams in Selsey.
5/5
TrustpilotAlex Bush was fantastic in helping us…
Alex Bush was fantastic in helping us find our home at short notice, and was so kind, a pleasure to work with. He answered questions quickly and was a brilliant agent. Thank you so much for all of your help in helping us find our home.
Thank you so much Hannah, we really appreciate your review!
5/5
TrustpilotHorsham branch
Horsham branch, fantastic! Emma dealt with my sale and she went above and beyond with chasing and ensuring it got completed on time. Would highly recommend.
1/5
TrustpilotEmsworth letting poor customer service…
I rang the Emsworth office enquiring about a property to rent the property had been let but the agent was completely disinterested and simply said to register . No enquiry about what am looking for or any other offer of assistance. Very poor first impression suggests that they get so much business they don't have to bother being polite or helpful !!!
5/5
GoogleVery happy with the way Paul and team at Henry Adams, Haywards Heath, handled my sale. There was a long lead-up towards contract exchange (Covid-related market conditions hindering my search) at which point my buyers backed out, but the firm quickly found me a new buyer, enabling me to follow through with my dream purchase. And throughout all the ups and downs Paul remained very responsive, motivated and helpful. He maintained contact with solicitors and with other agents in the chain, and worked hard on my behalf.
Thank you so much Jane and congratulations on your new home!
5/5
GoogleI chose Henry Adams (to advertise and facilitate the sale of my one bed flat) on the back of positive feedback I had seen, and they did not disappoint. Selling the property was a long journey but the support and guidance I had from the beginning (advertising and managing viewings) to the latter conveyancing stages and completion (once the buyer had been identified) from the Haywards Heath team was always very helpful and professional, and made it easier for me to understand what to expect. At times the conveyancing stage proved to be more complex than expected, but the team were always able to act and facilitate regularly and know exactly when things needed escalating, and keep me informed. Thanks to everyone who played a part but a particular shout out to Paul who spent a large majority of the time overseeing my case. I would definitely recommend!
Thank you for your review Seb, it is much appreciated!
5/5
TrustpilotE excellent service ensuring rental…
E excellent service ensuring rental agreed at short notice
5/5
TrustpilotVery happy Tenant, Henry Adams lettings Emsworth.
Henry Adams lettings Emsworth.I'm very pleased with the services I've received from Henry Adams lettings Emsworth, they deal with the issues immediately and are always willing to help and support in every possible way. I'm a new Tenant and am very grateful for their support and kindness. Special thanks to Danielle Plunkett-Smith, whom has been very helpful.Wishing all a Merry Christmas. Regards Happy Tenant
5/5
TrustpilotWe had Emma from Horsham branch who was…
We had Emma from Horsham branch who was so good and helpful. Would recommend Many thanks Jean
5/5
TrustpilotGreat experience
From the start of our rental experience, the first call, it was brilliant. They kept us informed, were so helpful with everything and on the move day we had a lovely box of treats waiting for us at the new house. Thank you Alex and the rest of the team.
1/5
TrustpilotThese 5-star reviews are highly…
These 5-star reviews are highly suspicious- the 1-star reviews seem pretty accurate though, at least from our experience.
5/5
GoogleRating only, no written review.
Thank you Emma!
5/5
GoogleLovely food and friendly staff
Thank you Margaret!
4/5
GoogleDeleted review not the email did a good job
5/5
GoogleFabulous team! Very attentive and helpful
Thank you so much Rosie!
5/5
GoogleExperience and Excellence much appreciated through out the transaction.
Thanks Simon, we appreciate the feedback and are glad we could make your move as stress free as possible.
5/5
GoogleThe rental market is currently bonkers but Henry Adams have been just blown all other agents out of the water currently! Thank you (especially to Alex at Storrington)PositiveResponsiveness, Professionalism
Thank you so much Lucy! Will make sure Alex sees this. :)
5/5
GoogleAwesome agents and in some ways the service is tailored to your exact requirements as they truly listen to them and only share with you the suitable properties. Great team and super efficient with the entire process. Thank you sincerely Melissa.
Thanks Amon for your lovely review. We pride ourselves on being able to provide a service for each customer to best suits their needs.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
