Trusted Agent profile · West Sussex
★★★★★
1,555 reviews across 10 offices and 3 platforms
Henry Adams has 10 offices, in Bognor Regis (two offices), Horsham (two offices), Storrington, Haywards Heath, Haslemere, Petersfield, Havant and Billingshurst (West Sussex). Together they have 1,555 reviews on three platforms, rated 4.6 out of 5 overall.
1,345
Reviews on Google
All 10 offices
4
Reviews on Yell
All 10 offices
206
Reviews on Trustpilot
Business-wide
Henry Adams's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlison Martin was exceptional as were Emma and the rest of the team at Henry Adams, nothing was too much trouble and their experience and professionalism is something you rarely find these days. I would happily recommend them to anyone and will use them again without hesitation. Keep up the good work!
Thank you so much for your lovely review David!
5/5
GoogleThe team at Henry Adam's were amazing, cool and calm all the way through our rocky house buying process. I'm so grateful to you Alison for all those times you showed us round and supported us through each step of the process. We got there in the end and we love our new house x
This is so lovely to read, thank you and congrats on your new home!
5/5
GoogleWe have been looked after by Emma from day 1, she has been extremely responsive and understanding throughout the process. As first time buyers I'm sure we were a bit annoying asking every detail even when it wasn't necessarily the estate agents role to answer them Emma would always give us response or point us in the right direction. An absolute pleasure and if I ever buy another house I hope Henry Adams and in particular Emma are around to give us that very personal attention. Thank you Emma, you have made a stressful process much easier for us as a family.
Our pleasure, thank you for your lovely review Alan.
5/5
GoogleFantastic team at the Horsham office Emma was my main negotiator and had to put up with constant unanswered phone calls from me. She did so with grace and humour! And more importantly sold my house within day. Well advertised, with excellent photos, and great after service.
Thank you so much for your review Robert!
5/5
GoogleWe were recently house hunting in Horsham for a few weeks using various estate agents. Alison from Henry Adams was the only one that listened to exactly what we were looking for and alerted us as soon as a property matching our preferences came onto the market. After finding the perfect property, and acceptance of our offer, the purchase formalities progressed smoothly under Alison's watchful eye. We are now settling into our new home, and are extremely happy with the whole purchase process and highly recommend Henry Adams to any prospective purchasers.
Thank you so much Donald! We really do appreciate your review. Congratulations on your new home.
5/5
GoogleWe appointed Henry Adams to sell our property in Horsham. Throughout the whole process they were extremely professional in dealing with all matters that came up, as well as keeping us clearly appraised of the situation at all times and as things changed. Of course you'd want to know how well they did marketing our property and we could not be happier when they delivered several offers that were significantly higher than our asking price following an open day. We're really happy with Nicolas Hapgood, Sarah Pearce and the whole team. Thank you!
Thank you so much for your kind review!
5/5
GoogleAfter meeting with four different agencies - two local and two national- we selected Henry Adams, Horsham because we felt they offered the strongest market knowledge and understood the demographic to which our house would appeal. The advert and photographs were professionally prepared, and within two weeks we had a large number of interested parties and were able to secure more than one offer. From the point of accepting an offer and issuing Memorandum of Sale, we relied heavily upon the expert navigation of our agent, Alison Martin. Her communication was excellent and she was able to offer impartial and practical advice. Despite the complexity of a changing market and delays to our onward purchase, Ali kept our buyers updated and engaged. She consistently went above and beyond our expectations, communicating with calm and professionalism throughout. Without her experience, support and good humour, we would not have been able to complete our sale and purchase. Thank you! Gareth and Lucinda
Thank you Gareth and Lucinda for this kind review, we really do appreciate it.
5/5
GoogleOur agent Emma was superb! She is very friendly and most importantly fast to answer any questions, keeping all sides to the deal happy and informed. We were under time pressure - she understood the task and performed very well in our favour. A high quality agent with great communication skills, exactly what we needed. Thank you very much Emma!
Thank you so much Agnieszka, we really appreciate your review.
5/5
GoogleThe team at Henry Adams made buying my property an excellent experience. I wish that I had used them to sell my previous property. Katy who showed me around my new home was so lovely. How fortunate you are to have her. Ally & Nick have been so helpful so well done all of you.
Thank you so much Michele.
5/5
TrustpilotProminent friendly Agent with huge portfolio.
Henry Adams without doubt appear to have their finger on the trigger in terms of availability. If there's a property you need, chances are they'll have it! The Chichester office has maximum presence with large windows and pay & display right round the corner. I have been dealing with Monique who has been genuinely interested in my situation and I look forward to relying on them for my new home!
5/5
TrustpilotHighly Recommended!
After I am going through a hard and stressful time in my life, Charlie made the whole process of renting my next property so easy. With the help of Lesley-Anne for my second viewing. Thank you both so much.
4/5
TrustpilotThe Lettings team are very friendly
The Lettings team are very friendly, helpful and kind. They really try to make the stressful situation of finding a new property easy and straightforward. I appreciate their professionalism and humanity.
5/5
TrustpilotVery happy indeed.
From the first contact to the final transaction I cannot fault the communication and professionalism shown by Nick and his team in the letting department, Chichester. A strong shout out goes to Charlie Slater who was excellent and a real pleasure to work with.
5/5
TrustpilotCharlie is your man!
It really was the 5 star experience. Thank you to everyone at Henry Adams Chichester and in particular, Charlie Salter. Charlie showed great professionalism from the very first phone call to and to our very last email. Charlie was extremely informative & knowledgable! The customer service skills were unrivalled and this is key of why everything went smooth & efficient. Excellent work guys.
5/5
TrustpilotGreat communication prompt responses…
Great communication prompt responses and easy to arrange keys/viewings/credit checks etc with a very professional feel and reassuring levels of experience in the industry
5/5
TrustpilotAmazing service and always helpful
Molly was super helpful throughout our experience and is consistently helpful and always checking we’re comfortable and happy in our new home, wouldn’t rent with anyone else now!!
5/5
TrustpilotFrom the moment I made my first phone…CUSTOMER SERVICE REVIEW
From the moment I made my first phone call to the actual day we moved into our lovely flat on the 10th March I dealt with Alex all the way through who was very helpful, kind & understanding, and very patient with me until everything was completed. I would highly recommend Henry Adams, Storrington to everybody I know!
5/5
TrustpilotI want to say big Thank You to Charlie…
I want to say big Thank You to Charlie Salter for helping me to find the property for rent.Thank you Charlie well Done!
5/5
TrustpilotHelpful and efficient team
Very helpful and efficient team. I had not let a property before and they helped me understand the process.
5/5
TrustpilotExcellent service
Excellent service. Highly recommend.
Thank you for taking the time to share your experience!
5/5
TrustpilotLove our new home, thank you all at Henry Adams
We have now secured our rental property through Henry Adams and I can honestly say a professional but friendly service from the first viewing to collecting the keys to our new home. We delt with Charlie Salter through the process and he was understanding, informative and very pleasant from start to finish. I dont often write reviews but thought Henry Adams and the great staff deserved a good review as we are absolutly delighted with our new home.
Thank you so much for taking the time to share your experience with us - we really appreciate it! Enjoy your new home!
5/5
TrustpilotReally helpful at viewing
Really helpful at viewing, flexible with viewing timings
Thank you for your feedback Olivia!
5/5
TrustpilotDealt with roxy at Bognor branch …
Dealt with roxy at Bognor branch helped me find a lovley home in felpham, only had a week or so to find a place as I had sold mine and I was lucky enough to get it because of her me and the kids love the house .Also thank you to Rachel with all my questions! Big thank you guys!
Thank you so much Emma, we really appreciate your review!
5/5
TrustpilotHenry Adams are fantastic!
We cannot recommend Henry Adams highly enough. They were kind, thoughtful, patient, so efficient and quick to respond and act on our behalf. We have the house of our dreams and owe it all to Charlie. Matt has been wonderful at answering all our questions now we are moved in. We are over the moon.
We're so pleased you've found your dream home - we hope you love living there!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Henry Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Henry Adams is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2025, 2026.
EA Masters by year, 2019 to 20252025 1 award EA Masters 2025 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bognor Regis (25 High Street) has the most, with 481 reviews rated 4.4 out of 5, followed by Horsham (50 Carfax) with 393.
The 10 Henry Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Bognor Regis won Gold, Haslemere won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 3 other industry awards since 2019.
