5/5
Top service from the team at Goadsby for our house sale - couldn't have been more helpful and really helped push the sale along. Thoroughly recommended.

Trusted Agent profile · Dorset
★★★★★
1,416 reviews across 13 offices and 4 platforms
Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,416 reviews on four platforms, rated 4.6 out of 5 overall.
1,365
Reviews on Google
All 13 offices
5
Reviews on Yell
All 13 offices
44
Reviews on Trustpilot
Business-wide
Goadsby's 13 offices, most reviewed first. Each has its own page.
Showing 1,361 reviews on Google only. Show every review
5/5
Top service from the team at Goadsby for our house sale - couldn't have been more helpful and really helped push the sale along. Thoroughly recommended.
5/5
i would like to say what i great experience i had with Goadsby Verwood , i recently completed on my first house, and this wouldn't have been possibly with out the support, guidance and knowledge of Ellen Lappin and all at Verwood Goadsby, Ellen went above and beyond during the viewing process and was key in helping us make our final choice. :-) Thanks for everything, much appreciated !!!! we will certainly be recommending Ellen and Goadsby
5/5
I would just like to thank the Verwood team for being so helpful throughout the purchase of our first home. David and Sue were so patient and informative throughout the whole process. Sue always replied to our emails and phone calls, we really felt we could contact her at any point .Thanks again for helping us buy our first home.
Thank you Naomi for your kind review, all the best in your new home !
5/5
Great team, I was buying from Goadsby and, although it was a short chain, it dragged on for a bit through no fault of theirs. Sue was constantly chasing to get it all moved along. On the occasions when Sue was not available I was able to discuss any issues with other team members and they were fully up date with it all. Lots of regular updates so I knew where we were at and a little injection of humour made the process as painless as possible. Thank you all, you made all the difference.
Hi Karen, thank you so much for your feedback, great to hear that the Verwood team made the difference for you. All the best
5/5
David and his team are amazing. In particular Sue is the best progressor I have ever used, she is both caring and incredibly efficient! The team are not only professional but there is nothing they won't do for their customers. I have bought and sold twice using this branch and both times very smooth service. A real credit to verwood and the Goadsby brand.
1/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for your 5 star rating Mr Clark. All the best
1/5
Rating only, no written review.
Hi Gideon. We're sorry to see that you have rated our service as 1 star, although we don't appear to have a record of you being a client of ours. If you could contact the branch via email on ferndown@goadsby.com we will certainly look into any issues for you. Best wishes.
5/5
Rating only, no written review.
Hi Susan, Thank you for your 5 star review. All the best.
5/5
Always masterclass in service and price
Thank you for your review Steve, all the best.
5/5
The standard of service and updating of all information from Richard Farnes at Goadsby was excellent.
5/5
I would like to take this opportunity to thank you all the staff at Goadsby for “holding my hand” whilst the process of selling my home has gone on.
5/5
Fabulous service, kept us informed every step of the way. Nothing was too much trouble and it was a very smooth and stress-free experience thanks to Fern and the team.
5/5
Goadsby Ferndown were extremely helpful throughout the stressful process of buying our first property! Highly recommend using their services.
5/5
My wife and I would like to say a huge thank you to Goadsby Ferndown and especially Fern Thomas for helping us buy our first house. They have been extremely professional and effective. Fern was just perfect in every sense. She was following up on actions on time, being proactive with the next steps and just looking after us. Top marks!!!!!! Thank you Goadsby!!!!!
5/5
I can highly recommend the team at Goadsby in Ferndown for their professionalism and expertise. They have been a pleasure to deal with, handling the sale of my late mother's property efficiently and with sensitivity. I did worry that I would need to travel backwards and forwards for viewings, but I needn't have been concerned - they have taken care of everything, holding a key for the property, showing it to prospective buyers and even signing it out to workmen, under instruction, so that maintenance could be carried out. My family and I are very grateful for the way the team have taken all the stress out of the process and made it so much easier than it could have been. Thank goodness we chose Goadbsy!
1/5
** Edit ** 3 weeks later and no contact from the lettings team, no real surprise there! ** ** Edit ** 5 days later and no contact from the lettings team ** What a disappointing experience from the lettings team in Ferndown. We are landlords and wanted to change letting agents away from Goadsby to a more cost effective letting agents, which has halved our management fees. We gave Goadsby the opportunity to move on price, they were committed to maintaining their customer service levels and wanted to keep their margin, fair enough. The experience they have put us through over the last few months has failed on every level, even basic courtesy and customer service. Chris, the lettings manager has yet to call me back, I have lost count of the messages I left and emails I sent requesting a call. Chris 'made up' monetary amounts he 'felt' we were expected to pay but couldn't back it up contractually. He took too long to return the deposit to us, we very nearly missed the 30 days DPS registration. I have never dealt with such incompetence. The saddest part is, Goadsby, you have lost this customer for life. If we need to change agents again, or anyone asks us for a recommendation - then we will be steering well away from Goadsy. Entirely based on the experience you gave us when we decided to leave.
Dear Mrs Simpson, we are sorry to hear of the experiences you have had. As a company who values high customer service satisfaction it is disappointing to hear your comments. We have passed your comments on to the senior lettings management team for them to investigate further. Kind regards
5/5
Thank you Lyndsey for helping us but our dream home.
5/5
Great support from Goadsby when buying a property after 40 years. They were patient and kept in regular contact with us at every step. A great team to work with!
5/5
Katherine showed me around & was very knowlegable about the property & its surroundings. David was my main point of contact throughout the process & kept in touch regularly to both deliver & collect information. I fell in love with the property at first sight and moved in last Friday #very happy customer
That's great to hear Tracey, glad we could help you find the home of your dreams! All the best.
5/5
Lindsey and the team were excellent, kept us in touch at each stage of the sale and got us a very fair price for our mothers property. I would recommend them to any wishing to sell in the Broadstone area. Mike and Stella Armstrong.
5/5
This estate agents is the best I've ever experienced. From the initial consultation; the sale (took 1 day) but also through the process they have gone above and beyond to make sure that the sale has gone smoothly - often go way beyond what you would expect from an agent. If you want someone to passively sell your property this is not the estate agents for you as they are proactive, brilliant communicators and on-it. David was excellent from the start and Lindsay has been astonishing - Just the business - would recommend without reservation
5/5
Rating only, no written review.
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Goadsby is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.
The 13 Goadsby offices, by town:
Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.