Trusted Agent profile · Dorset
★★★★★
1,415 reviews across 13 offices and 4 platforms
Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,415 reviews on four platforms, rated 4.6 out of 5 overall.
1,364
Reviews on Google
All 13 offices
5
Reviews on Yell
All 13 offices
44
Reviews on Trustpilot
Business-wide
Goadsby's 13 offices, most reviewed first. Each has its own page.
Showing 1,360 reviews on Google only. Show every review
5/5
GoogleThis House 🏡, is on the Market. With Goadsby, Estate Agents/ Ferndown. The Service, by Tim And Polly. Has been Very Consistent and Positive. Thank You!!. …
Hi David Many thanks for taking the time to review our service. Tim and his team in Ferndown shall be delighted to receive your feedback. All the best.
5/5
GoogleWhat can I say about Goadsby? Matt sold our property on day 1. Anna found us our dream home the following week. Sue made sure everything ran smoothly from offer to completion. What’s an amazing team.
Hi Tim This is really great to read, thank you so much for your feedback. Really pleased we have been able to assist. All the best.
5/5
GoogleWe were lucky enough to have the team at Goadsby in Verwood involved in both our sale and purchase. Everyone involved was very professional, yet friendly, keeping us up to date at every stage. Special thanks to Sue who I know went above and beyond to keep our chain moving - thank you!
Hi Laura Thank you for taking the time to review our service, and for your very kind comments. I am sure our team in Verwood shall be delighted to receive your feedback. All the best.
5/5
GoogleWe have just completed on our purchase with Goadsby in Verwood and we’re so happy with the service they provided. Sue in particular was absolutely amazing, she was always on hand to answer any questions I had or take the time to find the answers for me. Sue went above and beyond. We had a negative experience with a previous agent and the service we received from their sales progression team so to then have Sue deal with our purchase was such a relief. I would use Goadsby in Verwood again purely based on how great she was. The rest of the team Lauren, Charlotte and Matt were also always very helpful and would always take their time to help.
Hi Abigail What really lovely comments! Thank you for taking the time to review our service. I am sure Sue and all her colleagues shall be delighted to receive your feedback and we are so pleased to have been able to assist. All the best.
5/5
GoogleChris was very helpfull, kind & compassionate helping to value my sister & her husbands home as they both passed recently.
Hi Fliss, so sorry to hear of your loss and thank you for taking the time to review our service. I'm sure Chris will really appreciate your comments. Kind regards and condolences.
5/5
GoogleAmazing estate agent. So very helpful and understanding with us as first time buyers. Couldn't recommend them enough for all their help. Thank you so much.
Hi Lyndsay. Wow! Thank you for your great review of our service. So pleased we were able to help you. All the best.
5/5
GoogleThoroughly professional service from David and his colleagues from the Broadstone branch. Always available with advice when needed and a good nose for the initial valuation. Kept well informed at all times.
Hi Jim, thank you for your kind review. So pleased David and the team at Broadstone were able to assist you. All the best and kind regards.
5/5
GoogleIt has been a pleasure working with Goadsby over the past years as they have managed several properties for my company. Everyone has been very efficient and helpful , especially in dealing with some complicated situations!
The management team have enjoyed working for you and we will be sure to pass on your kind words of endorsement .
5/5
GoogleExcellent estate agent, alway answers phone calls and helps to push along the Legal teams
Hi Steve. That is great to read, thank you for taking the time to review our service. Kind regards.
5/5
GoogleEmma was very helpful at the start of our buying journey, and very determined to make sure that we made progress through the rest of the buying journey - resulting in a successful exchange and completion!
Hi Bob, thank you for taking the time to review or service. I'm sure Emma and the team at Canford Cliffs will really appreciate your feedback. All the best and kind regards.
5/5
GoogleEmily found us a buyer very quickly and was highly supportive throughout the sale process. I highly recommend her and Goadsbys.
Hi Tracy, that is great to read. Thank you for taking the time to review our service. All the best and kind regards
5/5
GoogleWe recently sold a flat and received excellent service from our first contact with the office to completion. The flat sold quickly and achieved the asking price which we were very happy with. Thanks to Dominic, Emma and Emily.
Hi Jackie, many thanks for your kind review. So pleased the team were able to help you and I'm sure Dominic, Emma and Emily will be delighted to read your comments. All the best and kind regards.
5/5
GoogleWould highly recommend Goadsby. They sold my property. Kept me up to date on all viewings and provided great service. Thank You!!
Hi Kirsty, thank you for taking the time to review our service. So pleased our Bournemouth office were able to help you with your sale. All the best and kind regards.
5/5
GoogleRating only, no written review.
Hi Darren, thank you for taking the time to review our service. However we don't seem to have a record of you on our systems. Did you purchase/sell or let somewhere through us? Kind regards
5/5
GoogleThe team were professional and responsive at all times, and secured a good offer on my property within a few weeks of the listing going live.
Hi Simon, thank you for your kind review. I'm sure the team will really appreciate your comments. Pleased we were able to help you. All the best.
1/5
GoogleWish I could rate zero stars. Completely unprofessional, unhelpful, lazy and altogether useless. Multiple issues with a rented property ongoing for months unresolved and absolutely no care given by the people in this place. Happy to take your money and do nothing else.
Hi Dan, sorry to read this, we are aware of the issues at your property and these have been reported to our client. If you are still experiencing issues please contact claire.martin@goadsby.com who oversees properties in our Broadstone/Poole area. Kind regards.
1/5
GoogleCalled about a property, passed to a manager promised a call back to arrange a viewing and that I would be the first to view. Never received a call back after leaving 2 messages. Called back again to be told it had been offered to another application? I never got a chance to view? Poor customer service. Would not recommend. Poole office is much more friendly.
Hi, we are sorry to read this review relating to our lettings service. We always try to get back to enquiries as soon as possible and we are not sure what happened on this occasion. Thank you for taking the time to alert us to this and we apologise for any inconvenience this caused. Kind regards
1/5
GoogleWe saw a property we liked in ferndown and offered. Our offer was not accepted outright without giving us a chance to rethink the offer like the other agents did.emails back and forth no use. Saw the property had gone for a mere £1000 above our offer. The agent who showed us the property had already decided it was not to be given to us for some strange reason so I am not surprised. Also promised to keep their “ear on the ground “ to let us know if any other property came by in that area. Never heard from them again! Probably they have more clients they exclusively like to cater to so didn’t bother to with us. The property was a lovely one though so happy for whoever got it. But a big thumbs down for this estate agent unless you are one of those kind they wish to cater to. Helena
Hi Helena, thank you for your feedback. However, to clarify. We act for our client who is the seller. We reported all offers to them including your increased offer which was still below the price they had decided to accept. We are sorry you didn't get to purchase this bungalow but feel your 1 star rating and comments are unjustified. Kind regards.
5/5
GoogleI've just moved into a property I'm renting through Goadsby Ferndown. I've had a fantastic experience with both Charlie and Aimee, from my initial phone call to arrange the viewing right to picking up my keys. Goadsby are extremely helpful, friendly and prompt with their contact and replies. I would 100% recommend them. The moving in hamper was such a thoughtful touch too.
Hi Alison, so pleased we were able to help you with your move. I'm sure Aimee and Charlie will really appreciate your comments. All the best.
5/5
GoogleWe were thoroughly impressed with Sophie when we were trying to purchase a house through Goadsby. She was really helpful and kept us updated at all times despite some difficult circumstances. Thank you!
Hi Darren, that is great to read! Thank you for taking the time to review our Broadstone Office. I'm sure Sophie and the team will really appreciate your comments. So pleased we were able to help you with your purchase. All the best.
1/5
GooglePoor service for us as buyer! Our offer at asking price was accepted at the start of October '21. Initially the communication wasn't great but got better over time. The sellers didn't want to start any legal work until they found their onward purchase which made us suspicious and we now wish we would have trusted our instincts! 3 months on we were told the sellers made an offer on an onward purchase but were outbit, 2 weeks after that we were called and told the buyers would like more money and she thinks they would accept 25k over our original offer. We went back with an additional 20k just to being told its 45k-50k over or nothing. We know buyers can change their mind and the market changes but we really felt undervalued as the buyer at this particular time. Minutes after declining the requested increase, we received the automated email from the agent telling us about this amazing property that has just come on the market and matches our requirements and we should arrange a viewing. Is it too much too ask that the agents think of the impact this has on individuals and update their email settings first? I did email Sophie directly to let her know that it really felt hurtful to receive this email right after but didn't hear back from her so I decided to leave our feedback on here. A simple apology or acknowledgement goes a long way. Thank you for your reply - yes we were aware and did not deny this BUT your service was terrible and you wasted our time. Thank you for taking the time to reply and apologise, just a shame that you only do this when you get a poor review not when we contacted your sales agent directly! Take care!
Hi, we're sorry to hear this. As you are aware we have to take instructions from our client, the seller and whilst we appreciate the circumstances you found yourselves in were not ideal, we communicated promptly with you at all times. You were aware that our client needed to find a property before committing to the sale and the fast paced market made that task extremely difficult for them. We are sorry that you were sent the property when it was re-marketed and for this error we do apologise. We hope you managed to find a suitable property to move to. Kind regards.
5/5
GoogleA huge thank you to the sales team at Goadsby Broadstone for their work selling our house. David was very professional and gave excellent advice during the valuation, and we were thrilled with the price at which we sold. The sales process went really smoothly, and we received great help and support from Rhyce and Sophie, always making sure that everything moved forward as it should and keeping in close contact.
Hi Nicki, many thanks for taking the time to review our Broadstone team, I'm sure they will be delighted with your comments. So pleased we were able to help you with your move. All the best.
5/5
GoogleRating only, no written review.
Hi Jason, thank you for your five star review for our Weymouth Office. Kind regards.
4/5
GoogleRating only, no written review.
Hi Robert, thank you for your review. So pleased we were able to help you find your new property. All the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goadsby is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.
The 13 Goadsby offices, by town:
Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
