Trusted Agent profile

Freeman Forman estate agents in Eastbourne, Tonbridge, Uckfield and 5 more

4.7

★★★★★ Excellent

1,088 reviews across 9 offices and 3 platforms

Freeman Forman has nine offices, in Eastbourne, Tonbridge, Uckfield (two offices), Heathfield, Robertsbridge, Tunbridge Wells, Lewes and Cranbrook. Together they have 1,088 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,049

Reviews on Google

All 9 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 9 offices

Trustpilot logo

38

Reviews on Trustpilot

Business-wide

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Our offices

Freeman Forman's nine offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Freeman Forman, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Freeman Forman and its branches won ESTAS awards in one year, most recently 2021.

ESTAS winners in one year, the group and its branches: 2021.

ESTAS awards by year, 2021

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Freeman Forman office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

The worst estate agent ever, I had an appointment to view house and they didn’t turn up or contact me. It took me over an hour to get there and over an hour to get back and £15 in petrol and I phoned them and they fed me with lies and said that everyone was contacted by phone yesterday to cancel because it had gone. I had no missed calls, text messages or voicemails. Unprofessional and bad customer service.NegativeProfessionalism

Natalie · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Incredibly helpful, quick response to emails, and considerate of my phone phobia. I currently rent with this agent, and the staff member I dealt with (Lisa) made the digital paperwork an easy experience. Would certainly recommend.PositiveResponsiveness, Professionalism

Bethany · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

From the initial meeting I was confident that Daryl and the team were running a pretty slick operation and had good answers to my questions. Due to Covid restrictions, they recommended grouping all the viewings together on one day, which involved us 'moving out' for a day. The plan paid off well, with 7 bookings, 6 viewings and 5 offers on the next working day !PositiveResponsiveness, Quality, Professionalism, Value

RICHARD · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

Very pleased with the professionalism of the Team at Freeman Forman, from the start until Completion, clear and timely communications. Good quality photos helped to get a very high number of viewings, at least 12 or 13 and the sale which we had been hoping for! Don't hesitate to use - look no further!PositiveResponsiveness, Professionalism, Value

David · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.

5/5

Google

Selling a property can be very stressful, but even more so after a bereavement. The team at Freemen Forman in Heathfield, with particular mention going to Kay and Sophie, were really helpful in guiding our father in the sale of his house, after our mother's death. They kept us updated at all times, and made sure we had every assistance required to get that final sale through of a rather unique house, in a very uncertain property market. We can thoroughly recommend them.PositiveProfessionalism

Katie · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Thoroughly impressed with the serviced provided by Freeman Forman, with special thanks to Sophie who was brilliant throughout the process. I never needed to chase as I was always kept updated. Sophie, Daryl and the team went above and beyond to help sell our flat.PositiveResponsiveness, Professionalism

Thea · 25 August 2021 · Freeman Forman Heathfield

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

Sold a few times, but my experience with Freeman Forman was by far the best, Ross, Lucy & Jamil were a pleasure to deal with!PositiveProfessionalism

Jane · 25 August 2021 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations

1/5

Google

Avoid!! Really difficult to get hold of them, never pick up the phone. Booked a viewing for a flat that came available on a friday morning called them straight away to be the first and got told the earliest view was on tuesday. Property got rented on sunday and had no one cancelling the viewing had to go to the agency and got told someone was going to call me. Monday afternoon get a call from the agency and they told me the property had been rented and i asked " how come as the earliest viewing app was tues ? " and they just simply put the phone down. Rude and unprofessional .NegativeResponsiveness, Professionalism

Magda · 25 August 2021 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Avoid at all cost. Not only did I have to chase 3 different people on 3 separate occasions, but there seems to be no communication between any of the team. I left a voicemail, a handful of emails, was assured that we were first on the list for viewings. When I called to ask for an update, they said that there were no available dates! So when I was told someone was going to call me back the next day (which they never did) I called them for an update and was told that the properties were already let! Francesca did not return my email or call, Molly was the one who did not call me back when she said we were first on the list for viewings, and Dan pencilled our phone call in his diary, but surprise surprise, never called me back. Time wasters.NegativeResponsiveness, Quality

George · 25 August 2021 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Hello George, Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

Great service from a friendly team with a good understanding of the local market.PositiveQuality, Professionalism

Tracy · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thanks for the great 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

many thanks to Mark and the team for their responsiveness despite the many challenges of the pandemic. very professional and much appreciated!PositiveResponsiveness, Quality, Professionalism

Heidi · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Many thanks for the great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Freeman Forman were great, very quick and got things sorted for us straight away. Tracy was excellent as was the whole team.PositiveResponsiveness, Quality, Professionalism

Thomas · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Freeman Foreman in Robertsbridge were helpful throughout the selling process - and very quick off the mark when an offer fell through, to get the property back onto the market.PositiveResponsiveness, Quality, Professionalism

Nikki · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Fantastic service from start to finish. Tracy kept us informed on the progress of our purchase and liaised with the other agents and solicitors to help with a successful completion of the chain.PositiveResponsiveness, Professionalism

Adam · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Just sold my property with Freeman Forman Robertsbridge. I would highly recommend and would use again. Mark and Tracy found a quick buyer and cummunication was great throughout the sale. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Jason · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Tracy and the team were fantastic. They were quick in responding and chasing matters up for us. Very professional and friendly. Would highly recommend Freeman Forman Robertsbridge office. Will definitely use their services again 😊PositiveResponsiveness, Professionalism

Tammy · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service and made my house purchase go smoothly. Great all the way though, it was easy to go through agent to get questions answered and get good advice and regular updates. My wife and I purchased our house through the agent and would highly recommend. Thank you to Mark and the TeamPositiveResponsiveness

Rich · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

We were very happy with the service provided by Freeman Forman in Robertsbridge when buying our house. The team were extremely helpful and responsive. We would definitely recommend them and use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Monika · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

From our valuation to moving day, our experience with Freeman Foreman Robertsbridge office was great. They kept us informed all the way through the process and were very friendly and professional going above and beyond to get us moving to our dream house.PositiveProfessionalism

Samantha · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

We purchased a house through Freeman and Forman in Robertsbridge towards the back end of 2020. From the very first viewing u til the day of completion they were fantastic. Mark in particular was extremely helpful and helped us ever step of the way. Once again thank you and keep up the fantastic work 👍🏼🍺PositiveProfessionalism

David · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

All agents at Freeman Foreman were very helpful with assisting us buying our property, which was not straight forward. We mainly dealt with Mark who was most helpful and very responsive. I was most impressed with the clear and quick communication from the agents and their professional conduct I can honestly say that Freeman Foreman are by far the most amicable agents we have dealt with ( and there’s been lots ! ) especially in this difficult time. Highly recommend.PositiveResponsiveness

Paula · 24 August 2021 · Freeman Forman Robertsbridge

Agent replied · 16 June 2024

Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Avoid

Terrible communication with clients. Constant false promises and lies. Would not recommend

C · 22 June 2021 · Freeman Forman Lewes

5/5

Google

Very helpful and friendly thank you

Stuart · 17 June 2021 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations

5/5

Google

Really great services at Eastbourne. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Grace · 17 June 2021 · Freeman Forman Eastbourne

Agent replied · 16 June 2024

Many thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Freeman Forman

Which Freeman Forman office has the most reviews?

Eastbourne has the most, with 203 reviews rated 4.6 out of 5, followed by Tonbridge with 203.

Where are the Freeman Forman offices?

The nine Freeman Forman offices, by town:

Has Freeman Forman won any awards?

Yes. In The Trusted Agent 2026 awards, Tonbridge won Trusted Agent and Robertsbridge won Trusted Agent. At the ESTAS 2021 awards its branches won 1 Bronze and 1 Best in County award.

Reviews may appear on more than one platform.

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