Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThe worst estate agent ever, I had an appointment to view house and they didn’t turn up or contact me. It took me over an hour to get there and over an hour to get back and £15 in petrol and I phoned them and they fed me with lies and said that everyone was contacted by phone yesterday to cancel because it had gone. I had no missed calls, text messages or voicemails. Unprofessional and bad customer service.NegativeProfessionalism
Natalie · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIncredibly helpful, quick response to emails, and considerate of my phone phobia. I currently rent with this agent, and the staff member I dealt with (Lisa) made the digital paperwork an easy experience. Would certainly recommend.PositiveResponsiveness, Professionalism
Bethany · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the initial meeting I was confident that Daryl and the team were running a pretty slick operation and had good answers to my questions.
Due to Covid restrictions, they recommended grouping all the viewings together on one day, which involved us 'moving out' for a day.
The plan paid off well, with 7 bookings, 6 viewings and 5 offers on the next working day !PositiveResponsiveness, Quality, Professionalism, Value
RICHARD · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleased with the professionalism of the Team at Freeman Forman, from the start until Completion, clear and timely communications. Good quality photos helped to get a very high number of viewings, at least 12 or 13 and the sale which we had been hoping for! Don't hesitate to use - look no further!PositiveResponsiveness, Professionalism, Value
David · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleSelling a property can be very stressful, but even more so after a bereavement. The team at Freemen Forman in Heathfield, with particular mention going to Kay and Sophie, were really helpful in guiding our father in the sale of his house, after our mother's death. They kept us updated at all times, and made sure we had every assistance required to get that final sale through of a rather unique house, in a very uncertain property market. We can thoroughly recommend them.PositiveProfessionalism
Katie · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThoroughly impressed with the serviced provided by Freeman Forman, with special thanks to Sophie who was brilliant throughout the process. I never needed to chase as I was always kept updated. Sophie, Daryl and the team went above and beyond to help sell our flat.PositiveResponsiveness, Professionalism
Thea · 25 August 2021 · Freeman Forman Heathfield
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold a few times, but my experience with Freeman Forman was by far the best, Ross, Lucy & Jamil were a pleasure to deal with!PositiveProfessionalism
Jane · 25 August 2021 · Freeman Forman Eastbourne
Agent replied · 16 June 2024
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 1/5
GoogleAvoid!!
Really difficult to get hold of them, never pick up the phone.
Booked a viewing for a flat that came available on a friday morning called them straight away to be the first and got told the earliest view was on tuesday.
Property got rented on sunday and had no one cancelling the viewing had to go to the agency and got told someone was going to call me.
Monday afternoon get a call from the agency and they told me the property had been rented and i asked " how come as the earliest viewing app was tues ? " and they just simply put the phone down.
Rude and unprofessional .NegativeResponsiveness, Professionalism
Magda · 25 August 2021 · Freeman Forman Eastbourne
Agent replied · 16 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid at all cost. Not only did I have to chase 3 different people on 3 separate occasions, but there seems to be no communication between any of the team. I left a voicemail, a handful of emails, was assured that we were first on the list for viewings. When I called to ask for an update, they said that there were no available dates! So when I was told someone was going to call me back the next day (which they never did) I called them for an update and was told that the properties were already let! Francesca did not return my email or call, Molly was the one who did not call me back when she said we were first on the list for viewings, and Dan pencilled our phone call in his diary, but surprise surprise, never called me back. Time wasters.NegativeResponsiveness, Quality
George · 25 August 2021 · Freeman Forman Eastbourne
Agent replied · 16 June 2024
Hello George,
Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat service from a friendly team with a good understanding of the local market.PositiveQuality, Professionalism
Tracy · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thanks for the great 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlemany thanks to Mark and the team for their responsiveness despite the many challenges of the pandemic. very professional and much appreciated!PositiveResponsiveness, Quality, Professionalism
Heidi · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Many thanks for the great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFreeman Forman were great, very quick and got things sorted for us straight away. Tracy was excellent as was the whole team.PositiveResponsiveness, Quality, Professionalism
Thomas · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleFreeman Foreman in Robertsbridge were helpful throughout the selling process - and very quick off the mark when an offer fell through, to get the property back onto the market.PositiveResponsiveness, Quality, Professionalism
Nikki · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleFantastic service from start to finish. Tracy kept us informed on the progress of our purchase and liaised with the other agents and solicitors to help with a successful completion of the chain.PositiveResponsiveness, Professionalism
Adam · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust sold my property with Freeman Forman Robertsbridge. I would highly recommend and would use again. Mark and Tracy found a quick buyer and cummunication was great throughout the sale. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Jason · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTracy and the team were fantastic. They were quick in responding and chasing matters up for us. Very professional and friendly. Would highly recommend Freeman Forman Robertsbridge office. Will definitely use their services again 😊PositiveResponsiveness, Professionalism
Tammy · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service and made my house purchase go smoothly.
Great all the way though, it was easy to go through agent to get questions answered and get good advice and regular updates.
My wife and I purchased our house through the agent and would highly recommend. Thank you to Mark and the TeamPositiveResponsiveness
Rich · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were very happy with the service provided by Freeman Forman in Robertsbridge when buying our house. The team were extremely helpful and responsive. We would definitely recommend them and use their services again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Monika · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom our valuation to moving day, our experience with Freeman Foreman Robertsbridge office was great. They kept us informed all the way through the process and were very friendly and professional going above and beyond to get us moving to our dream house.PositiveProfessionalism
Samantha · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe purchased a house through Freeman and Forman in Robertsbridge towards the back end of 2020. From the very first viewing u til the day of completion they were fantastic. Mark in particular was extremely helpful and helped us ever step of the way. Once again thank you and keep up the fantastic work 👍🏼🍺PositiveProfessionalism
David · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll agents at Freeman Foreman were very helpful with assisting us buying our property, which was not straight forward.
We mainly dealt with Mark who was most helpful and very responsive.
I was most impressed with the clear and quick communication from the agents and their professional conduct
I can honestly say that Freeman Foreman are by far the most amicable agents we have dealt with ( and there’s been lots ! ) especially in this difficult time.
Highly recommend.PositiveResponsiveness
Paula · 24 August 2021 · Freeman Forman Robertsbridge
Agent replied · 16 June 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid
Terrible communication with clients. Constant false promises and lies. Would not recommend
C · 22 June 2021 · Freeman Forman Lewes
★★★★★ 5/5
GoogleVery helpful and friendly thank you
Stuart · 17 June 2021 · Freeman Forman Eastbourne
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleReally great services at Eastbourne. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Grace · 17 June 2021 · Freeman Forman Eastbourne
Agent replied · 16 June 2024
Many thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
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