Trusted Agent profile
★★★★★
1,364 reviews across 7 offices and 3 platforms
Fenn Wright has seven offices, in Colchester, Sudbury, Ipswich, Witham, Chelmsford, Manningtree and Lawford. Together they have 1,364 reviews on three platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 7 offices
317
Reviews on Yell
All 7 offices
208
Reviews on Trustpilot
Business-wide
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Fenn Wright's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCould not have asked for a more professional friendly team to deal with the sale of my home. They responded swiftly to questions but more importantly kept me informed through every step. I would recommend them without hesitation.
Hi Allison, many thanks for your fantastic review which has been passed to the team at Sudbury. Thank you, Stella
5/5
GoogleI highly recommend Neil and his Sudbury Team. They are professional, knowledgable and hard-working. It is clear they are passionate about what they do and they were a pleasure to deal with during our recent house sale. Thank you Neil, Caroline, Claudia and Jenny, you are all superstars!
Hi Emma, many thanks for your amazing review which has been passed to all the team at Sudbury. Thank you, Stella
1/5
GoogleFrom begging to end there was no professionalism with Fenn wright, we viewed the property and the person who was showing us around had no insight into the prices and was just reading off of a piece of paper. Me and my girlfriend decided we loved the property enough to go for it, being told they would go speak to the landlord and get back to us. We waited over a week to get a response so I decided to call them myself. After doing this I was told that the property was removed and had been sold by another agency, even though we were told nobody was viewing the property. They had all this information and never bothered to even tell me or my girlfriend, whilst we were waiting around getting excited about the prospect of a new home.
Hi Ewan, I am sorry to read your comments and we would welcome the opportunity to discuss this matter further, if you could please contact Michelle Reedie, Head of Lettings, mmr@fennwright.co.uk Thank you, Stella
5/5
GoogleI had a fantastic experience buying through Fenn Wright Sudbury, having been a previous customer I would recommend Fenn Wright for both selling and buying. Tracy, Jenny, Claudia, and the rest of the team were always willing to help and made the process as smooth as possible.
Hi Darrelle, thank you so much for your fantastic review which has been passed on to the team at Sudbury. Thanks again, Stella.
5/5
GoogleFrom beginning to end Fenn Wright has offered a professional service, quick response time to any queries we have had, however small. Kept us informed at every stage and a pleasure to deal with. Both Neil and Tracy who I have been liaising with have been wonderful. Our house sold the same day as it went to market. They have a wealth of experience and I would certainly use them again should I move!PositiveResponsiveness, Professionalism
Hi Helen, thank you for your fantastic review which has been passed on to Neil, Tracy and the team. Thank you, Caroline
5/5
GoogleWe can’t thank Steve Tracy and Jenny for getting us to the exchange date after a very stressful emotional long and rocky road with lots of up and downs along the way.This team are very proactive, with good communication skills , supportive and certainly goes the extra mile. Highly recommend using this estate agent for buying selling or both! We are forever thankful for their time and effort which led us to getting the result we wanted . The difference is “they care “ and not just about a sale . They look after you. Well done team Fenn Wright, Steve Tracy and Jenny , outstanding performance.PositiveResponsiveness, Quality, Professionalism, Value
Hi Anthony, thank you for your fantastic review which has been passed on to Steve, Tracy, Jenny and our Sudbury team. Thank you, Caroline
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Ash, I am sorry to see your rating and would welcome the opportunity to discuss this in detail if you would like to contact Michelle Reedie, Head of Lettings on mmr@fennwright.co.uk. Thank you
1/5
GoogleRating only, no written review.
Hi Jakub, I am sorry to see your one star review. We would appreciate the opportunity to discuss this matter further. Please contact Kirsty King on klk@fennwright.co.uk. Thank you.
1/5
GoogleRating only, no written review.
Hi Vicki, I am sorry to see your rating and would like the opportunity to discuss this further with you, if you could please get in touch with Caroline Wilman - csw@fennwright.co.uk Thank you
5/5
GoogleGreat team here
Thanks Seyi!
1/5
GoogleNot good at all. I contacted them for a valuation and they simply refused to do it.
Hi Fran, I am sorry to read your comments and would welcome the opportunity to look into this matter if you could please contact Caroline Wilman - csw@fennwright.co.uk Thank you
5/5
GoogleMartina and Laura have been amazing helping me purchase my first house they respond within minutes and I always get a friendly reponse. Thank you
Hi Coral, many thanks for your kind review which has been passed to Martina and Laura. Thanks again, Stella
5/5
GoogleThroughout the process of successfully selling my property, the whole Sales Team at Fenn Wright Colchester professionally dealt with my queries and requests.
Hi Nicholas, thank you for your review, which has been passed to the team at Colchester. Thank you, Stella
5/5
GoogleWe would like to say thanks to Mel Rowlands from Colchester Lettings branch for her very professional and attentful assistance to our recent problems. We appreciate Mel's great help very much! Anna & Mike Dun from Brightlingsea
Hi Macko, thank you for you leaving a review which has been passed to Mel. I'm pleased to hear she managed to resolve your problems. Thank you, Stella
5/5
GoogleWe have been renting from fenn wright for the past 3+ years and they have been very professional especially Amber she has gone above and beyond and made sure everything we have needed has been actioned with the least amount of fuss! Can highly recommend her and the rest of the team! Thank you
Hi Irina, thank you for your fantastic feedback which has been passed on to the team! Thank you
5/5
GoogleI'd like to thank Mel at Fenn Wright Colchester for getting my replacement fencing sorted out so promptly, she kept me fully updated all the time , and was very friendly and helpful. The new fence looks great ...very pleased ! Thanks ☺️
Hi Theresa, thank you for your review which has been passed to Mel. I'm pleased to hear everything was sorted for you! Thanks again, Stella
5/5
GoogleExceptional customer service! The staff that I have been dealing with are extremely proactive. They have extraordinary manners and professionalism and always offer to go above and beyond to help. I would strongly recommend reaching out to the colleagues at Fenn Wright, based in Colchester.
Hi Samir, thank you for your fantastic review which has been passed to the team at Colchester. Thanks again, Stella
1/5
GoogleWe got someone to come round to value/ take pictures and they seemed to come across as professional so agreed to use Fenn Wright. We mostly dealt with Paul Coward, the first alarm was how pictures were being taken at sloppy angles with one hand. Again we trusted the “professionals” and upon launch of the advert, photos were missing, at angles, reflections showing. Also the description was blunt and not interesting at all and room measurements were far from complete. We asked them to come back and correct the issues, which he did with the same issues, and had now put multiples of the same room on the advert and also did not show photos in order (outside, kitchen, car park, dining room instead of outside areas followed by downstairs then upstairs). We messaged to alert them of this issue and rewrote the description ourselves. We also did viewings ourselves, and people were coming telling us that Fenn Wright had told them incorrect information that almost meant they didn’t come. We tried to ring to correct these issues, and now was being ignored. We had to go in the shop and was transferred to someone else as Paul had repeatedly ignored us. After this, problems still occurred. Pictures still had not been corrected. We were phoning to find out they’d “forgot” to tell us there was viewings. We got so tired of them we decided to take some time redecorating and refused viewings for a while as we did this so we could redo the ad completely. When we told them we’re ready to relist, we’d had an email in the morning say there was a viewing for the afternoon. We phoned to tell them and got told because it was taking too long and wasn’t getting “many viewings” they didn’t want to list it anymore. I pointed out we’d been told of a viewing just that morning and it actually stunned them as they realised I was right but still insisted they didn’t want to. Even hang up on my halfway through a sentence. Very disappointing as the higher priced houses definitely get premium service, but all lower priced are neglected and harassed to drop the price constantly rather than rectify their errors. Clearly a money grabbing company.NegativeResponsiveness, Professionalism
Hi Lily, I am sorry to read your comments and we would appreciate the opportunity to discuss this matter further. Please contact James Gunther, jbg@fennwright.co.uk, Thank you
5/5
GoogleJust want to say thank you to Adam Thorley for helping us sell our family home after Mum passed away. We have been telling everybody that we were so lucky that we had you as our agent. You handled everything with such empathy, sensitivity and infectious positivity. We loved that you saw the strengths in the house and appreciated all the changes Mum and Dad made which make the house so lovely. Your skills in presenting the house so beautifully meant we received a great offer, and Mum and Dad would be delighted. You're a credit to your profession. Thank you so much. Thank you so much
Hi Beth, thank you so much for your amazing review which has been passed to Adam and the team at Colchester. Thanks again, Stella
5/5
GoogleHave been working with Paul at Fenn Wright for over a decade, his standards are extremely high and his knowledge of both the market and legislation regarding rental properties is excellent. Would highly recommend.
Hi Jay, many thanks for your fantastic review which has been passed to Paul and the team at Manningtree. Thanks again, Stella
5/5
YellAmazing service, cannot thank Laura enough!
We cannot thank Laura enough, the attention to detail and assistance we’ve received throughout the purchase of our home has been amazing. We were able to contact Laura directly for assistance or information when needed and we’re always met with a friendly reception and high level of professionalism. This gave us nothing but faith in Fenn wright, we would also like to thank Kelsey for her assistance with our sale! Highly recommend.
5/5
YellGreat personal service!
This is the second time I have now used Fenn Wright. Their service is excellent. They guide you through the process extremely well. Regular updates even if there is nothing new to report. Real personal service. Would not hesitate to highly recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 504 reviews rated 4.5 out of 5, followed by Sudbury with 448.
The seven Fenn Wright offices, by town:
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