Trusted Agent profile

Fenn Wright reviews

4.6

★★★★★ Excellent

346 reviews across 3 platforms

20, Duke Street, Chelmsford CM1 1HL

Fenn Wright's Chelmsford office at 20 is rated 4.6 out of 5 across 346 reviews on three platforms, including 134 Google reviews rated 4.8. The 204 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

134

Reviews on Google

This office

Yell logo

5.0 / 5

8

Reviews on Yell

This office

Trustpilot logo

204

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

We had the pleasure of working with Steve from Fenn Wright from the early part of last year right through to the end of October 2025, when we finally completed on our purchase. To say our house sale was challenging would be an understatement! At times it honestly felt like moving into the property Fenn Wright were representing might never happen. We ended up having to sell our house three separate times, which definitely made the journey a stressful one. Throughout the entire process, Steve was absolutely unbelievable. His guidance, patience, and constant reassurance made a huge difference. My wife and I even started to dread the weekly Friday 2pm catch-up calls at one point, but somehow Steve always managed to make things feel calmer and a little less stressful each week. What really stood out was how much he genuinely cared he even called us on his day off just to congratulate us when everything finally went through. We actually laugh about those Friday calls now! A huge thank you to Steve for sticking with us through such a rollercoaster and helping us finally get there. We’re incredibly grateful.

Chris · 16 March 2026

Agent replied · 16 April 2026

Hi Chris, thank you for your fantastic feedback which has been passed on to Steve and the team. We really appreciate you taking the time to write a review. We hope you will be very happy in your new home. Thanks, Ann-Marie.

5/5

Google

Steve Lillistone and his team, including Eve Lusher and Joanne Falltrick at FennWright, provided an outstanding level of service throughout our purchase. They demonstrated a clear understanding of our requirements from the outset, maintained consistent communication, and ensured that the entire buying process was smooth and stress‑free. Their proactive coordination with both the solicitors and the developer facilitated a seamless progression from initial offer to completion. At no point did we feel pressured, and their professionalism and expertise were instrumental in helping us secure the home we had long hoped for. I would highly recommend their services.

Kevin · 16 March 2026

Agent replied · 16 April 2026

Hi Kevin, thank you for your wonderful feedback which has been passed on to Steve, Eve, Joanne and the team. We hope you will be happy in your new home. Thanks, Caroline

5/5

Trustpilot

More redeeming features than I expected

I wasn’t looking forward to dealing with estate agents to sell my house from previous experience. However, staff at Dunmow to start and then Chelmsford were a pleasure. I dealt mostly with Isaac and sometimes Scott at Chelmsford. They were very on the ball, I never had to ask anything twice. Isaac kept me properly informed on viewings and responded to anything very quickly. They advised me well and I felt in charge. A couple of the usual buyer hiccups but they helped keep stress to a minimum. All staff interactions were very good and Isaac particularly is a credit.

Britton · 10 August 2026

5/5

Google

Steve Lillistone is an absolute STAR & a credit to Fenn Wright. Without Steve’s help, support & advice I have no doubt my property purchase @ Fitzroy Place Blackmore would not have reached completion. Steve was always available to answer any questions or concerns, his communication with everyone involved was second to none. Every aspect of the service Steve provided was FIRST CLASS. I cannot thank Steve enough.

Laura · 16 March 2026

Agent replied · 16 April 2026

Hi Laura, thank you for your fantastic feedback which has been passed on to Steve and the team. We hope you will be happy in your new home. Thanks, Caroline

5/5

Trustpilot

Excellent Customer Service

We recently sold our apartment in Ipswich through Fenn Wright, and the service was absolutely outstanding from start to finish. Selling a property can be incredibly stressful, but the Ipswich team made the entire process seamless and transparent. Their local market knowledge is unmatched, and they provided realistic, expert advice that helped us secure a fantastic result. Communication was excellent throughout; we were kept informed at every single stage and always felt fully supported by the team. They were proactive, professional, and always willing to go the extra mile to progress the sale (especially Josh and Debbie). We cannot recommend Fenn Wright Ipswich highly enough to anyone looking to sell their property.

Natasha · 6 August 2026

5/5

Trustpilot

Purchase through Fenn Wright, Felixstowe

We bought our new home in Felixstowe through Fenn Wright. It wasn't a straightforward process as various legal matters regarding probate had to be worked through. Charley and her team at Felixstowe were absolutely superb and nothing was too much trouble. Numerous viewings were accommodated and access for surveys / inspections was never an issue. The level of communication that was facilitated made sure that all parties involved were well informed and led to a very successful outcome. Thanks once again Charley.

Tim · 24 July 2026

5/5

Trustpilot

Fenn Wright

We were very pleased from the start Jamie helped us get the property on the market was more than helpful when I had questions and called into office she was always helpful. Jamie kept us informed and we only had the property on the market a month and she called to say we had an offer we accepted and have now sold so thank you to everyone at Fenn Wright Woodbridge

Valued · 18 July 2026

4/5

Trustpilot

Fenn Wright (Sudbury)

We recently used Fenn Wright (Sudbury) to sell a property for us. We were very happy with the service we received and impressed with the professionalism of all the members of the team that we had dealings with. Calls were always returned promptly and we were kept informed of all developments during the sale process. We have no hesitation in recommending them.

Clare · 31 August 2026

5/5

Trustpilot

Great communication on propert sale.

The property had been on the market for some time with very little success. We moved to Fenn Wright in Woodbridge and within weeks we had a buyer. Communication from Jamie in their office has been first class and we have been kept informed at every stage of the process which was slightly more difficult as we had tenants in the property. Just completed so very successful outcome. Would highly recommend Fenn Wright Woodbridge and especially Jamie.

Bill · 8 May 2026

5/5

Trustpilot

Fenn Wright Witham were fantastic…

Fenn Wright Witham were fantastic agents. They were the agents for the property we were purchasing. Georgia dealt with our chain and i couldn't have asked for a better person. She kept us up to date every week on the progress providing clear emails with all the status' of the properties in the chain. She was very forward thinking, caring and friendly. She was always there to support us and provide help where needed. It would have been a much slower move, if Georgia wasn't on the case!

BRADLEY · 9 April 2026

5/5

Trustpilot

We recently sold our property with Fenn…

We recently sold our property with Fenn Wright. Our chain broke down a number of times but throughout the process Josh kept us up to date and well informed he was knowledgable and informative and most importantly reliable. Because of Josh we would have no hesitation in recommending friends and family to Fenn Wright and would use them again in the future should we decide to move! A very professional service who kept us calm in a stressful time!

C · 14 April 2026

5/5

Trustpilot

5* Fenn Wright Witham Branch

Rhys from the Witham Branch has been fantastic. Extremely well informed, great communication (that has never felt pushy and pressured) and professional throughout. Unfortunately we are yet to find our next home but Fenn Wright have understood exactly what we are looking for and fingers crossed we find it soon. Once again thank you to David, Rhys and Georgia to name a few, you are a credit to Fenn Wright and we will be happy to recommended friends/family to use your branch due to your exemplary standards, friendly professionalism and market knowledge. Thanks again for not being the typical 'estate agent' it is a breath of fresh air.

Rebecca · 10 March 2026

5/5

Trustpilot

John Birchell of Fenn Wright - Brilliant!

I cannot praise John Birchell of Fenn Wright highly enough. After days of phoning different surveyors about a major valuation issue, John was the first person to give clear, detailed, and honest advice straight away. He was patient, kind, and genuinely interested in helping, and his guidance has relieved me of so much stress and saved me £1000's. It’s rare these days to find someone who offers expert advice without trying to upsell or overcharge. John is a true credit to chartered surveyors, and I would wholeheartedly recommend him to anyone needing trustworthy property advice.

Glenn · 4 March 2026

5/5

Google

Thank you to Scott and the team for their assistance selling four residential properties in Danbury. The service from Scott and the team was professional from start to finish. It is refreshing to have a dedicated sale progressor within the team. Jo was able to lean on solicitors when progress started to slow. I would recommend Fenn Wright and would be pleased to use them again.

Tom · 3 September 2025

Agent replied · 9 September 2025

Hi Tom, thank you for your wonderful feedback which has been passed on to Scott, Jo and the team. Thanks, Caroline

5/5

Google

Sold our house through Fenn Wright. Scott and his team were always very engaging, attentive and made sure our input was taken into consideration throughout this tedious process. Communication with Fenn Wright was excellent. I found them very knowledgeable especially with the ever changing trend in real estates. Would highly recommend. Thank you Fenn Wright.

Shakaib · 5 December 2025

Agent replied · 26 December 2025

Hi Shakaib, thank you for your wonderful feedback which has been passed on to Scott and the team. Thanks, Caroline

5/5

Trustpilot

Excellent service from Fenn Wright, Woodbridge

I’ve been delighted with every aspect of Fenn Wright’s handling of the sale of my property in Woodbridge. Jamie and the team have given very helpful advice at all stages and their communication and efficiency have been exemplary. The whole process has been handled with complete professionalism and thoughtfulness. Photography, website and marketing were of the highest standard and ensured a good number of viewings. Very highly recommended.

Ian · 11 May 2026

5/5

Trustpilot

Fennwrights were excellent from start…

Fennwrights were excellent from start to finish. Our purchase did not go smoothly to say the least but Fennwrights chased and kept us up to date at every step of the way. Kyle in particular went above and beyond to help progress the purchase.

Can · 10 September 2026

5/5

Google

Dan and the team at Fenn Wright delivered everything they promised with the sale of our property proceeding very smoothly under their professional guidance from initial valuation through to completion. Excellent results and thoroughly recommended

Frances · 19 March 2026

Agent replied · 16 April 2026

Hi Frances, thank you for your great feedback which has been passed on to Dan and the team. We appreciate you taking the time to write a review. Thanks, Ann-Marie.

5/5

Google

A big thank you to the team at Fenn Wright in Chelmsford! Firstly we used Fenn Wright to sell our property. The marketing was excellent and we were very pleased with the photos that Daniel took. Our house sold on the first day it went on the market and the team were very efficient in dealing with the offers made and keeping us in the loop at all times. The property we purchased was also with Fenn Wright, once again we were impressed when shown around by the team and felt we could trust their advice. We would certainly recommend Fenn Wright to anyone who is thinking of putting their house on the market.

Louise · 2 April 2026

Agent replied · 16 April 2026

Hi Louise, thank you for your fantastic review which has been passed on to the team. We appreciate you taking the time to write a review. We hope you will be happy in your new home. Thanks, Ann-Marie

5/5

Google

Fenn Wright Chelmsford were incredibly helpful when we chose them to sell our house. Out of the many estate agents we had over to value our house, they stood out as being honest with a family feel, not there just to push a sale. They were helpful all through the process, especially the last month or so when lots of things needed chasing up across the chain. I would definitely recommend them.

Sarah · 24 February 2025

Agent replied · 13 April 2025

Hi Sarah, thank you for your lovely feedback which has been passed on to Scott and the team. Thanks, Caroline

5/5

Trustpilot

Sold my Mums house through Fenn Wright…

Sold my Mums house through Fenn Wright and found them to be extremely understanding and helpful. Josh was great with communications throughout and very responsive. Thanks to Josh and also to David, who kept us updated in Josh's absence, and for chasing up solicitors on the final day. Would definitely recommend 😊

Customer · 19 June 2026

5/5

Google

Bought a new build through Fenn Wright. It was a positive experience from start to finish. Steve Lillistone was friendly, open and honest and he made sure that everything went smoothly.

Terry · 19 March 2026

Agent replied · 16 April 2026

Hi Terry, thank you for your great review which has been passed on to Steve. We hope you will be happy in your new home. Thanks, Ann-Marie.

5/5

Google

Just bought a new build home via Fenn Wright. They were extremely attentive throughout the process and always answered my calls and questions quickly, and did their best to help us get what we wanted. We dealt with Steve, who was always very friendly, helpful and even (very) occasionally funny.

Luke · 27 September 2025

Agent replied · 26 December 2025

Hi Luke, thank you for your great and (very) witty feedback, which has been passed on to Steve and the team - and raised a smile. We hope you will be happy in your new home. Thanks, Caroline

5/5

Trustpilot

Kirsty and the team were unbelievable…

Kirsty and the team were unbelievable with our house purchase. We had so many hurdles to overcome and we were made to feel at ease throughout the entire process. We cannot thank Kirsty and Fenn Wright enough for everything they did to support us with an incredibly complex house purchase

Robert · 17 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Fenn Wright's Google reviews

Questions about Fenn Wright

How many reviews does Fenn Wright have?

Fenn Wright's Chelmsford office has 346 reviews across three platforms: 134 on Google, 8 on Yell, 204 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Fenn Wright's rating?

Fenn Wright is rated 4.6 out of 5 across all 346 reviews, and 4.8 out of 5 on Google from 134 reviews, checked 9 October 2026.

Where is Fenn Wright's Chelmsford office?

Fenn Wright, 20, Duke Street, Chelmsford CM1 1HL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.