Trusted Agent profile
★★★★★
346 reviews across 3 platforms
20, Duke Street, Chelmsford CM1 1HL
Fenn Wright's Chelmsford office at 20 is rated 4.6 out of 5 across 346 reviews on three platforms, including 134 Google reviews rated 4.8. The 204 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotDebbie & Sienna were both very helpful
Debbie & Sienna were both very helpful, prompt and professional in all aspects of the house purchase process. It was a great comfort to have people who handled all my queries (some of which were probably were a bit naive from me) diligently and efficiently in what was a somewhat stressful time for me.
5/5
TrustpilotWe cannot praise Fenn Wright enough for…
We cannot praise Fenn Wright enough for the help and support we had for the purchase and resale of our property. Particularly Josh , who helped us with purchase and resale of the house. Also Debbie, who was so supportive during a stressful sale, keeping us updated and chasing the solicitors to get the sale over the line. Thank You so much
5/5
TrustpilotWe had an excellent experience
We had an excellent experience buying our house through Fenn Wright. Kirsty was incredibly helpful from start to finish, always keeping us informed and making the whole process smooth and less stress-full . We had no problems at all throughout the purchase, and everything was handled professionally and efficiently.
5/5
TrustpilotRecently purchased my first home
Recently purchased my first home through Fenn wright, really happy with how everything went. I dealt with David Coates who couldn’t have done more to keep me in the loop. Top bloke, highly recommend!
5/5
TrustpilotJamie was fantastic
Jamie was fantastic, so helpful and thorough, keeping me informed all the way. My house was only on the market for 5 days, which was incredible in a more challenging time for sales. The fees were very reasonable and I would highly recommend them.
5/5
TrustpilotExcellent Service
Would like to thank the team at Fenn Wrights for a excellent service in selling our property. Special mention to Debbie Oliver - Sales Progressor - who very much performed her job title as without her intervention with third party solicitors sale would have been even longer to complete.
5/5
TrustpilotGreat service from Kyle
We had a great viewing with Kyle last night, really friendly, knowledgeable about the property and super helpful. The best viewing we’ve had hands down. Regardless of the outcome when we come to sell or move we’ll make sure Kyle is on the case!
5/5
TrustpilotFantastic Customer Service
I’d strongly recommend using Fenn Wright. Not only did I sell two houses with them, but I also bought another through them. I found them to be excellent at communicating when it came to the multiple viewings of our properties, and very good at working out what type of property I wanted to view. A big thank you to Chris and his team for the sales and the purchase.
5/5
TrustpilotWell done Kirsty
This purchase was extremely taxing for everyone involved & made more complicated by having 2x first time buyers buying 2 separate properties. Without the expertise of Kirsty holding it all together this sale would not have happened. She kept us fully informed of the good & sometimes bad news at all times & was doing the job of the solicitors by liaising with all the other agents involved in this chain. We can’t thank Kirsty & her team enough for helping us especially when she worked during her holiday with her family to ensure that the exchange & completion on the same day happened. Thanks again Kirsty you were awesome.
5/5
TrustpilotSelling our home through Fenn Wright…Thank you again, Charley!
Selling our home through Fenn Wright Felixstowe was a far more complex process than we ever anticipated, with a challenging property chain and several issues that had to be worked through before we could exchange.
5/5
TrustpilotKyle and the team were great
Kyle and the team were great! They were attentive, responsive and Kyle especially did everything he could to get us to the finish line. Alfie did a fab job with photography as well. Would recommend 5*
5/5
GoogleThe team of Fenn Wrights in Chelmsford have been very supportive and professional. As we came up to exchanging contacts Scott kept me informed and supported me through the process which at times were challenging. Thank you Scott and yes I will be contacting you if I need to sell any more houses.
Hi Sue, thank you for your fantastic feedback which has been passed on to Scott and the team. Thank you, Caroline
5/5
TrustpilotThank you to Fenn Wright!
Cannot thank David and Chris for all their support and guidance during the efficient sale of our house. We couldn’t be happier with the service we received. Much appreciated!
5/5
GoogleAmazing company to deal with. Always willing to answer any questions we had and they have a lot of knowledge! Chloe is absolutely amazing and kept us in the loop and always responded back to us without fail! Would highly recommend them if you want to sell 👌🏻 …
Hi Chantelle, thanks for your fantastic review which has been passed to Chloe and the team at Chelmsford, Stella.
5/5
TrustpilotWe bought our house through Fenn…
We bought our house through Fenn Wright. We would like to thank the team at the Felixstowe office for their patience with our viewing appointments. In particular, Debbie Oliver the Sale Progressor, was excellent with her perseverance and positivity and commitment with her time, patience and sheer dedication to getting our purchase achieved. Given the importance of exchange and completion, Debbie projected calmness and positivity throughout. We really felt Fenn Wright cared because of her wonderful professionalism. Very good work all round.
1/5
TrustpilotVery shocking customer service
Very shocking customer service. Viewed a property to rent and waited over an hour outside the front door to be told they didn't have access and was watching the locksmith trying to get into the property as they didn't have access for whatever reason. We waited over an hour as we really liked the look of the property from the photos online. We entered and at first was nice until we entered upstairs which was so damage and a horrendous standard to even show potential renters. There were red stains on carpets, filthy bathrooms, damaged walls and looked like the previous tenants has tried to rewire the house themselves as all the walls were botched. We liked the area and phoned Fenn Wright that we was dissapointed as they advertised the property with photos of a brand new house and since then its had damage and this is false representation and the lettings lady just said the landlord does not pay for end of tenancy inspection. But we asked if these problems would be rectified before new tenants but they kept fobbing us off with saying they would ring back but never did! We could of literally of walked into anything if the property had never been checked from previous tenants and used a locksmith to get in on the time of our viewing appointment. Extremely unprofessional. We then emailed them, sent messages to online chat and phoned numerous times to put our interest forward to be told they would contact us back but they never did or acknowledged our email. This service is shocking and especially fobbing off potential renters is just horrific when they are asking for so much rent monthly as well. Poor customer service from Fenn Wright and I certainly wouldn't want to use them in the future!
5/5
TrustpilotScott and the team at Fenn Wright were…
Scott and the team at Fenn Wright were very understanding in resolving a tricky sale in a difficult market, imparting knowledge and experience to achieve a satisfactory outcome. Would recommend them for anything in the Chelmsford locality!
5/5
TrustpilotWe sold our property in a week through…
We sold our property in a week through Fenn Wright in Sudbury. Every member of the team was polite, helpful and efficient. They created a great sales brochure in record time and organised viewings within a few days. It was easy to phone the office to track progress. We welcomed their help to find an EPC surveyor and a choice of local lawyers for conveyancing. I would definitely recommend.
5/5
TrustpilotHighly recommended
Georgia at Fenn Wright Witham was absolutely invaluable throughout the whole process of our long and difficult property sale, she went above and beyond what was expected from her and we can confidently say we wouldn't have managed without her help. Highly recommended
5/5
GoogleSteve was absolutely fantastic from start to finish, the communication was by far the best we have ever received from an estate agent, working hours out of his schedule and 100% played a big part in us completing. Thank you Steve your effort was much appreciated and was very grateful for all your hard work. Kirsty & David
Thank you Kirsty - pleased to hear all went smoothly!
5/5
GoogleBig, Big thank you to Nathaniel Corrigan who was extremely helpful through the whole process. From enquiry to narrowing down on the property we wanted to rent. Nathaniel was prompt and always called to make sure the process was going well. He also handled every query we had and answered honestly and promptly. If we were to start this process again, we would go with Nathaniel every time. Big thank you to Fenn Wright and the team. Sublime service! Isiguzo
Hi Izi, many thanks for your fantastic review which has been passed to Nathaniel and the rest of the lettings team. Thank you, Stella
5/5
GoogleWe have recently purchased a house through Fenn wright estate agents in Chelmsford . From start to finish they were all refreshingly helpful, professional and worked hard to find us the property that we were looking for . Once we had found a property we were handed over to another team who made sure that the sale went smoothly. Hannah Potter from this team was amazing. She contacted our solicitor regularly and kept us in the loop via email and phone. The sale went through very quickly and I have no hesitation in saying it was because of the hard work and knowledge of all the team , especially Hannah. Thanks guys
Hi Andrea, apologies for our late reply, but many thanks for your fantastic feedback which has been passed to the team at Chelmsford. Stella
5/5
GoogleSteve was absolutely fantastic from start to finish, the communication was by far the best we have ever received from an estate agent, working hours out of his schedule and 100% played a big part in us completing. Thank you Steve your …
Thank you Kirsty - pleased to hear all went smoothly!
5/5
GoogleWe recently purchased a new home in Blackmore, Essex. It was a new build development, and Fenn Wright has been an excellent agent to do business with. Throughout the process, Steve, in particular, kept us informed and aware of any developments. The service level was five stars, and we felt very accommodated at every step. Our process from viewing the property to moving in was just over 4 weeks, possibly one of the fastest moves in history, and I put that down to Steve helping us at every turn and liaising with the developer to ensure we were all communicating smoothly. If you're selling a home or working with Fenn Wright to purchase a home, then I suspect you will have nothing but good experiences. Thank you for helping us get into our dream home. Billy & Scott
Hi Billy & Scott, thank you for your wonderful feedback which has been passed on to Steve and the team. We hope you are very happy in your new home! Thanks, Caroline
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fenn Wright's Chelmsford office has 346 reviews across three platforms: 134 on Google, 8 on Yell, 204 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fenn Wright is rated 4.6 out of 5 across all 346 reviews, and 4.8 out of 5 on Google from 134 reviews, checked 9 October 2026.
Fenn Wright, 20, Duke Street, Chelmsford CM1 1HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
