ElliotLee reviews in Pinner and Harrow

Hi Kishen, we will be sure to pass this on to Lorraine. We wish you happiness and health in your new home...well done!

Hi Viraj, thanks for the lovely review, it was a pleasure to help and I hope we can do so again soon.

Hi Daniel, thanks for the positive review, we stive for excellence in customer service so its great to see you had a good experience with us

Hello, our hope for each of our customers to enjoy a positive and hassle-free experience with us and customer feedback of any kind is always welcolme . We appreciate the frustration you may have had and we will take on board your comments. Without knowing your name or the property address you are referring to I cannot look into this further so please email me directly james@elliotlee.co.uk so I can get an informed response to you. Our systems are set up to enable clients to reach out to use on phone/voicemail/email/whatsapp and using our 24 hour maintenance system - these are hecked and cleared down at regular intervals thorughout the day so i am surprised you have experinced this however it is important to us to look into this and ensure if there is an issue we can address asap so that other clients do not have a similar problem going forwards.

Hello Vivek, We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. We appreciate the frustration you may have had during your tenancy and we will take on board your comments. Following on from the telephone conversation you highlighted issues with your deposit return. Firstly it disappointing that you have accused Assist Invenotries of fraud - they merely document and photograph the property at the start and finish of a tenancy so unsure how they can be accused of this - these documents are also sent to you to review. Secondly, the Deposit was correctly held in a governemnt scheme where both the Landlord and tenant are able to put a case forward for their claim to the funds. It would have been less complicated if your rent was paid up to date. Any claim made by the landlord is not by us and we can only relay this to the deposit scheme. Unfortunately the Deposit scheme agreed with the Landlords claim on this occasion. In reference to your comment about ElliotLee having no clue how to manage property, We use a web based platform that can be accessed 24 hours a day for tenants to report and monitor any maintenance issue and review progress or ask questions, all issues remain open until resolved and this includes if we have a landlord that is non responsive or slow to authorise, if tenants choose not to use this that is at their own discretion. Part of our managment sevice is to collect rent payments and if they are not paid on time, of course we will chase, especially as we provide rent guarantees for our Landlords and we must ensure we follow the protocol of these policies to ensure they are valid. If you need any further clarification on this please do get in touch

Thanks for the great feedback Andy, it was great to work with you both and we wish you all the happiness in your new home

Thanks Ryan, we will be sure to pass this on to Kristal

Hi Charlie, as mentioned at the time we had a new software system and that had some teething issues but hopefully it will make the process more efficient. Unfortunately with HMO accomodation we cannot discrimante against someone because of their working hours, nor can we control what time your housemates put on the tumble dryer. The cleaners are scheduled in to clean so if the property is becoming filthy in this time frame then we will send a message out to the occupants to be more conscientious when using the communal areas including timings of using the tumble dryer and general cleanliness. As I am aware all visits to individual rooms are notified as required but will look into this for you. With any maintenance issues these are subject to Landlord approval and contractor availability but please do use our ElliotLee maintenance App so all issue can be logged and tracked. With you comments on deposits all deposits are returned in line with the deposit schemes, if there is a dispute it can take longer than some tenants would hope but unfortunately this process is out of our control. We are please you are enjoying your room and feel the rent is reasonable. Hopefully together we can ensure the rest of your tenancy is to your satisfaction

Hello Peter, We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. We appreciate the frustration you may have had during your tenancy and we will take on board your comments. The fees charged was for cancelled check out appoinments by yourself so these charges were unavoidable. With regards to your deposit, there is a procedure that we have to follow so delays can be frustrating but must be carried out correcrlty. We wish you all the best with your next tenancy

Hello Phoebe, We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. I understand you had some initial issues when you first moved in to your property, however we worked with our senior team and the landlord to get these rectified for you at the earliest opportunity. I hope you are now settled and enjoying the property

Thanks for the positive feedback Toufik

Thanks Navaratnam, we will be sure to pass this on to James and Lorraine. The Reservation Agreement is such a great tool for buyers and it certanly worked for you. We hope you are happy in your new home

Thanks for the positve feedback Sakina

Thanks for the positive feedback Lorena

Hi Hamda, thanks for the positive feedback

Hello Amol. We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. We appreciate the frustration you may have had trying to source a rental property as we are also facing frustrations in having a limited number of property to show to an ever increasing number of tenants looking with us. We ask potential tenants to register their details directly into our system to ensure those details are correct and accurate as we generally have over 1000 tenants registering each month currently. Properties are renting within hours rather days or weeks and if we have missed a response to you I can only apologise but we endeavour to acknowledge all enquiries, if not by phone, then by email or WhatsApp. We hope you have now found a place to live

Hi Mayuri Thanks for your positive review and kind words. I was a pleasure to represent you in the sale and wish you all the best for the future

Hi Rodik. We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. However, unfortunately, you have not mentioned what service you received from us to enable us to provide you a full response. Please can you contact admin@elliotlee.co.uk so we can confirm that this is a genuine review and, if it is, work towards resolving any issues you have? Thank you.

Hello Fabio. We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. However, it appears on this occasion we did not meet your expectations. Unfortunately we are experiencing an extremely high volume of enquires for rental properties with a limited number of viewings slots and whilst we try to respond to everyone promptly it is inevitable some will be delayed. I can see the communications you have sent in and our expectations are that you would have received more feedback on the property you enquired about and will consider this going forward in our process.

Thank you for taking the time to leave your comments. I’m sorry to hear you felt you couldn’t reach us easily, that’s never the experience we want anyone to have. What’s important for anyone reading this review is context. The vast majority of our feedback highlights the opposite experience: consistent communication, quick responses, and a team who go out of their way to help. Our Google reviews repeatedly mention: • fast replies, • clear updates, • friendly and helpful staff, • smooth rental processes, and • excellent communication from start to finish. We have multiple lines of contact, including phone, email, and direct messaging, and we’re always available to support applicants who are actively searching for a home. If there was a delay or a missed message here, we’re more than happy to look into it, but it wouldn’t reflect how we operate day-to-day. For anyone reading this review: please take a moment to look through the rest of our feedback. You’ll see a consistent pattern of positive experiences from tenants and landlords who value how responsive and supportive our team is. We’re committed to maintaining that standard, and we’re always open to improving wherever we can. If you’d like us to revisit your enquiry and help you move forward in your search, we’re here and ready to assist.

thanks for the positive review

Hi Herty. We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. However, unfortunately, you have not left any feedback on which service you felt dissatisfied with, I can see that you enquired about a rental property with us that was no longer available and we communicated this with you but unsure why that has resulted in you leaving a 1 star review. Please can you contact james@elliotlee.co.uk so we can confirm that this is a genuine review and, if it is, work towards resolving any issues you have? Thank you.

thanks for the positive review Summer