ElliotLee reviews

★★★★★ 5/5

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Consistent good service

Due to a long chain the process of sale & purchase took a lot longer for us than normal, the staff at Elliot Lee were very helpful through out. In particular would like to single out Shelley Tristram who did a lot of chasing on our behalf and ensured all the parties in the transaction were kept informed. With out her effort it would have taken longer to complete the process.

Shafqat · 25 August 2016 · ElliotLee

★★★★★ 5/5

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First class service - Shelley Tristram

Prior to purchasing our property through Elliot Lee, we had already had 2 failed purchases on the day of exchange, both after a 5 month wait over the course of 2 years. (The second purchase was worse as we had made the decision to sell our property to get out of being in a chain, as the housing market was crazy at the time, but unfortunately greedy sellers and unscrupulous estate agents touting for business meant that we lost out a second time.)To say that we were fed up with sellers and the U.K. system was an under statement, and having been burnt twice, we entered this purchase with our eyes wide open, but willing to give Elliot Lee a chance. (The previous 2 estate agents that we dealt with in the area were absolutely shocking to say the least, with one far worse than the other, but sadly it's understandable why estate agents have the terrible reputation that they do.) After having our offer accepted by the vendor, we were handed over to Shelley Tristram, the Case Progressor. After explaining a little of our background experience to her, she went out of her way to assure us that she would do all that she could to ensure that we would be successful the third time around. Shelley was fantastic throughout, ensuring that she kept us up to date of progress. She definitely made the experience a whole lot more pleasant, and it really goes to show when estate agents employ people that actually want to help their customers, as some staff we have spoken to at other agents are just plainly, rude and dismissive. Shelley was an explemplarary Case Progressive, and even rectifying things when there had been mistakes and she kept true to her word in ensuring that she would see us through to completion. And it also greatly helped that the vendor was genuine and did not play any games, unlike others, who when they do so, make an already difficult process worse. Thank you to Shelley and the team at Elliot Lee, other agents could learn a lot from your service.

El · 24 August 2016 · ElliotLee

★★★★★ 5/5

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Lettings Service

Excellent team to work with. All very helpful. Elliot lee were very professional and organised.. They found a tenant and did the reference quickly so the property was not empty for long. My agent was Colin who assisted the new tenant to move in in my absence whilst on Holiday, .

Jayesh · 11 August 2016 · ElliotLee

★★★★★ 5/5

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James Burgess - Director of sales and Stuart

James and his team were very professional. The difficult process of selling my house was made much easier by their fantastic service and knowledge. I would highly recommend them. Thank you.

Gillian · 10 August 2016 · ElliotLee

★★★★★ 4/5

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As a Tenant moving from overseas location for first time to UK - this agent is good to go with

Positives are 1. Set process and they go with this process 2. Explains things when you visit them at their office or phone 3. Professional interactions 4. Punctual 5. Courageous Areas of Improvements 1. Email response timelines are not great (rather I need call them up to get speedy answer) 2. To profile the tenant's background (if the tenant is moving for first time to UK) and advise them accordingly rather assuming they new all the basic things about renting and living in a new country. For Example,. you may consider providing inputs about Local council, How to pay council tax, utilities bills, schools (Rightmove.com provides this), near by places etc.. This will give more comfort for the first time to UK and improve collaboration.

Anonymous · 25 July 2016 · ElliotLee

★★★★★ 5/5

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Colin Hickey Lettings Manager

Colin Hicke Lettings Manager was very professional and helpful. He was very honest and not at all a timewaster. He only got the right and potential candidates through the. Because of the way he has managed my letting he has given me the confidence of recommending him to a lot of my friends.

Neha · 11 July 2016 · ElliotLee

★★★★★ 4/5

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Very helpful & excellent service in renting

Colin at Elliot Lee was very helpful in assisting me in renting s property. He provided an excellent service and was always available to deal with any queries or issues. He endured that the process went smoothly and quickly and we were able to move in as soon as possible.

Satheskumar · 4 July 2016 · ElliotLee

★★★★★ 5/5

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Very professional employees!

We have recently moved from West London to Wycombe! We have been helped tremendously by all the staff at Elliot Lee! I would not hesitate in recommending them! Regards Mr & Mrs Richards

Lorraine · 15 June 2016 · ElliotLee

★★★★★ 5/5

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Extreamly effeciant proffessional service that far exceeded our expectations

I am a landord that decided on using Elliot Lee to conduct the sale of my 2 bedroom flat in Wembley.I was also renewing the lease at the same time and the total process took 15 months. This was largely due to the incompetance of my solicitor dealing with the flat sale and the solicitor dealing with the lease renewal How refreshing it was then that Elliot Lee turned out to be the ones to offer a truly reliable and thoroughlyt effecient service throughout. Their dedicated liason person always kept me up to date often after continually chasing up on solicitors and made it a lot easier for me to stay on top of things. In their own words they are "performance driven" but don,t get that wrong. They achieved a price substantially over my expectations and that they are rewarded for this is only right This was no "quick pay-day" for them and over the 15 months their enthusiasm and professional attitude never waned.. So..are all estate agents the same?....No Would i reccomend Elliot Lee?....Definately yes.

Robert · 21 May 2016 · ElliotLee

★★★★★ 1/5

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Not happy

Not at all happy with the service and they charge more than other agents for referencing process. Lacks communication and not good at admin level work.

Sandeep · 18 April 2016 · ElliotLee

★★★★★ 5/5

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James Burgess - Director of Sales

It took us 7 months to move house. I don't think there was an emotional state we missed out in the process - pain, anguish, pro-crastination, disappointment, disbelief, disgust, and finally happiness and delight. All the way James was there to hold our hand and could be relied on to ride over the horizon with a pragmatic solution. Even in our darkest hour when all seemed to be lost he was totally positive and personally made things happen. We cannot thank you enough or recommend you enough James :)

Janet · 12 April 2016 · ElliotLee

★★★★★ 5/5

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Sales review

Having had three estate agents estimate the value of our property with a mind to sell I chose Elliot Lee as our seller for a few of reasons. Firstly I liked Lee, he talked sense, seemed to know the local market well and suggested we put the house for sale at the lower end of the three valuations that we’d had and then try and work the price up should we get a buyer interested. This way we’d avoid putting off people taking an interest due to overvaluing from the outset. The other two estate agents wanted to price the house above what I thought we could achieve. We duly set the value at the lower end of the three estimates that we’d been given and then had an “Open home” on a Saturday afternoon in late January, as opposed to individual viewings. My wife and I were not at first keen about the open home idea, we’re very house proud and private people and weren’t keen on what we imagined would be a stampede through our beautiful house and garden but we need not have worried. A large number of people came to the viewing which was well controlled by the estate agents team and on the following Monday we had three serious offers, one of which was to be our actual buyer. We sold for a price just two and a half thousand pounds from the highest valuation that we’d had so we were very pleased, this actually helped us to set our budget as buyers at a higher level, resulting in us finding our dream home very quickly indeed. Everybody that I dealt with from Elliot Lee was very friendly and helpful in what was quite a stressful time for us. I’d wholeheartedly recommend this estate agent as they more than lived up to what we needed from them.

Robert · 4 March 2016 · ElliotLee

★★★★★ 5/5

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Very good estate agent

I bought a property through Ellitt Lee. They are very professional and helpful. My case was dealt by James and Hannah and Victoria also helped me.

Nisha · 2 February 2016 · ElliotLee

★★★★★ 1/5

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beware this agents market same properties at two different prices - 3 Brewery Close

I recently went to view a property advertised by Elliot Lee in Wembley. The text messages & right move said £265,000 but on the day of open house the price was £280,000. The price cannot increase in a matter of 3 days. I applied for a mortgage and he valuation of the property came back as £250,000 which was £35,000 less than my offer of £285,000. I was advised by my mortgage valuation team and legal representative that Elliott lee had sold a flat in the same block for £245,700 a few weeks ago.

Brian · 15 January 2016 · ElliotLee

★★★★★ 5/5

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Reliable support all the way

The team really took the time to set up the sale and guide us through the process. They went the extra mile in the viewing process, with agents working extra time to meet the prospective buyers. James and Stuart kept us informed at each step of the way. During conveyancing the team collectively pushed and cajoled all parties in a sensitive but positive way to ensure the process didn't stall. This was a significant area of support that lead to a relatively straightforward transaction. Overall, we felt we received an above average service that delivered peace of mind. Well done ElliotLee.

Wayne · 22 December 2015 · ElliotLee

★★★★★ 5/5

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Impressive service from Elliot Lee

Being a landlord from overseas I've dealt with quite a few estate agencies, none as professional as Elliot Lee. I contacted a few different agencies when I first decided to sell my property, but I was impressed from the very first interaction with Elliot Lee. Throughout the process James Burgess was dealing with me. When selling a property there are always questions, and I felt that James was very responsive, patient and extremely helpful. He was a pleasure to deal with and made me feel comfortable that the sale of my property was in good hands. I thought that me being overseas would make things more difficult, but it didnt! Thank you for making the sale of my property smooth process.

Eliza · 3 December 2015 · ElliotLee

★★★★★ 5/5

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Professional and Efficient

Whenever we contacted Elliot Lee someone was available to attend ro our queries. Stuart Evans took overall responsibility for our sale and guided us through the processes and kept us fully informed of the responses from enquirers. His knowledge of the local market was extremely useful in guiding us to take the right decisions during what thankfully turned out to be a short period on the market.

Don · 1 December 2015 · ElliotLee

★★★★★ 5/5

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Very quick and smooth exchange and move

Excellent service highly recommend it to friends and family!

Lu · 1 December 2015 · ElliotLee

★★★★★ 5/5

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I got really good service !!

Elliot lee estate agent staff Mr James , Mr. Stuart and other staff are very help full and professional the service is fantastic , I am very happy with their service.

Kamal · 18 November 2015 · ElliotLee

★★★★★ 5/5

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First Class Service

We purchased a house through Elliot Lee and would highly rate them. We used their recommended mortgage advisors and solicitors and the whole experience was seemless. The team were always there to answer any questions in particular,James,Stuart and Donna.

Michelle · 9 October 2015 · ElliotLee

★★★★★ 5/5

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I would like to thank Elliot Lee for the service they have provided me in trying to help me find a property, in particular Nigel. Nigel has provided us with exceptional customer service and would like to take this oppurtinity to ensure that his hard work is recognised and appreciated.

Marsal · 5 August 2015 · ElliotLee

★★★★★ 5/5

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Reliable and Helpful

Elliot Lee have been extremely supportive throughout and have provided regular updates during the process. A different approach to buying / selling properties that is holistic and works for all parties.

Neil · 16 July 2015 · ElliotLee

★★★★★ 5/5

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Elliot Lee: Efficiency and brilliant customer service at it's best!

Elliot Lee acted as our agents for the sale of our house. James Burgess was our main point of contact and remained so throughout the whole process. He represented the company with a high level of transparency, professionalism and with an excellent understanding of our needs and wants as clients. Elliot Lee kept us informed of the progress of our sale throughout the whole process. They provided an efficient and dependable service. We would highly recommend them and hope to use their services again in the future.

Kymm · 7 July 2015 · ElliotLee

★★★★★ 1/5

Google

If you want to get any repairs or maintenance issues resolved they would not do anything. Repeatedly they would find some excuses, stay away from them.

Kusal · 15 January 2015 · ElliotLee