Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
View Agents SellerShelley Tristram. Case Progressor
Shelley has been a very efficient member of the Elliot Lee team and has always been very friendly and kept us up to date with the progress of the sale of our house. Everything has gone very smoothly up to exchange of contracts and we have every confidence that this will continue to the completion date.
Shelley has worked very hard coordinating between the buyer and the solicitors involved.
We would recommend Elliot Lee to anyone thinking of putting their house on the market..
David · 17 November 2016 · ElliotLee Pinner
Agent replied · 28 November 2016
Thank you for taking the time to review the service you received throughout the sale.
We hope to do business with you again in the near future.
All the best.
Thanks,
Hannah
★★★★★ 4/5
View Agents TenantAbsolute nightmare turned into a dream come true!
As all Estate Agents nowadays use a outside referencing agency to vet all applicants the one used by Elliotlee is a nightmare and so unorganised. So much back and forth between us and not recieved information had my partner and I looking elsewhere with another Estate Agent....
But then Bekah O'Sullivan stepped in and turned an absolute nightmare into us getting our dream property! Bekah is not a sales agent, she never viewed the property and had never met either of us before but WOW did she go above and beyond her job role and duty!
To put it quite frankly, without Bekah we would of cut our losses and gone elsewhere so a huge thank you to her doesn't seem enough but hopefully her bosses will see this and acknowledge it!
So Bekah again thank you soooo very much for putting right such a mess.
Leigh Kavanagh
Leigh · 17 November 2016 · ElliotLee Pinner
Agent replied · 18 November 2016
Hi Leigh,
Thank you for taking the time to leave a review of the service you received.
It's really surprising to hear about your experience you had with the referencing company we use, we will address your comments with them directly as they are usually very helpful and efficient.
All the best in your new home.
Kind regards,
Hannah
★★★★★ 1/5
View Agents BuyerSam Parker
Really bad agents, tries to extort money from buyer and seller though Elliot lee management pack.
Sam · 14 November 2016 · ElliotLee Pinner
Agent replied · 15 November 2016
Hi Sam,
We're sorry you feel your experience with ElliotLee has not been what you had hoped.
All our buyers are given the option to take out one of the move management packages available, which aim to enhance your experience as a purchaser and offers a multitude of products.
Please feel free to call us to discuss if you would like to fully understand the benefits to buyers of the services on offer.
Regards
Hannah
★★★★★ 5/5
View Agents SellerExcellent
Fantastic service from the staff at Elliot Lee, Pinner branch and Sudbury Court branch. Stuart and James were tireless in their pursuit for a buyer for us and were always available with up to date information and advice. Shelley, our case progressor was fantastic at moving along solicitors and explaining the process when needed. Being inexperienced in buying and selling property it really helped to have a friendly professional to ensure that the process went as smoothly and as quickly as possible. Thank-you very much, we will be recommending your service to friends and family.
KS · 14 November 2016 · ElliotLee Pinner
Agent replied · 18 November 2016
Thank you for taking the time to review the service you received!
All the best in your new home..
Kind regards,
Hannah
★★★★★ 5/5
View Agents BuyerDue to a long chain the process of sale & purchase took a lot longer for us than normal, the staff at Elliot Lee were very helpful through out. In particular would like to single out Shelley Tristram who did a lot of chasing on our behalf and ensured all the parties in the transaction were kept informed. With out her effort it would have taken longer to complete the process."
Dhiresh · 10 November 2016 · ElliotLee Harrow
Agent replied · 28 February 2017
Thank you for taking the time to leave a review on the service you received.
We look forward to working with you in the future.
★★★★★ 5/5
View Agents SellerExcellent service provided by standout person Shelly Tristram
I was so happy with the excellent service provided , I went back to the agent to give them another property for sale. I looking forward to giving another good review very soon.
Himan · 9 November 2016 · ElliotLee Pinner
Agent replied · 11 November 2016
Thank you for taking the time to review the service you have received,
We'd like to wish you all the best in your new home!
★★★★★ 5/5
View Agents LandlordExcelletnt Support Service
I would like to thank Elliot Lee for the professional and exceptional support they provided with the smooth exit of the existing tenants and transition of our new tenants. At each stage I was kept updated with progress, Bekah was fantastic throughout the whole process she dealt with any issues that I raised promptly without causing any delay to the tight timelines we were working against.
Well Done Bekah !
Anonymous · 7 November 2016 · ElliotLee Pinner
Agent replied · 8 November 2016
Thank you for taking the time to review the service you received.
Wishing you all the best with your new tenancy!
★★★★★ 4/5
View Agents SellerSupported us through each stage of the sale!
We had friendly, professional guidance and help through the various stages of putting our house on the market, having the open day and then advice on the offers.
We hadn't moved house for 20 years ,so the system was quite different but everything was explained to our satisfaction.
Shelley Tristram, our cast progressor was prompt in dealing with any queries and kept us in touch on a regular basis. She was friendly and knowledgable and essential to the coordination of all parties involved.
A big thankyou to the team.
Carole · 2 November 2016 · ElliotLee Harrow
Agent replied · 14 November 2016
Thank you for taking the time to review the service you received!
All the best in your new home.
Kind regards,
Hannah
★★★★★ 5/5
View Agents BuyerRating only, no written review.
Narendra · 1 November 2016 · ElliotLee Harrow
★★★★★ 5/5
View Agents BuyerPatient and Helpful
Shelley Tristram was communicative, polite and extremely patient throughout the purchase process.
Simon · 1 November 2016 · ElliotLee Pinner
Agent replied · 4 November 2016
Thank you for taking the time to leave a review if the service you have received throughout the sale.
All the best in your new home!
★★★★★ 5/5
View Agents SellerGreat professional, yet personal, service.
James was there from day 1, and even though our initial sale fell through, he persevered and kept a level head with finding an alternative buyer - it was this professionalism, yet personal, service that I got from James which is what kept me with Elliot Lee, as opposed to going to another agent.
Nigel · 28 October 2016 · ElliotLee Pinner
Agent replied · 4 November 2016
Thank you for taking the time to review the service you received!
We wish you all the best in your new home.
Kind regards,
Hannah
★★★★★ 3/5
View Agents TenantNot very happy with checkin process.
I did not get a checkin time until a day before I moved in. This caused me lot of inconvenience in planning my move. Despite repeated calls to the agent all I got was that I will receive a call back by end of the day. But they did not call me back even once for giving me a checkin time, Apart from this issue everything else went smooth.
Anonymous · 23 October 2016 · ElliotLee Pinner
Agent replied · 24 October 2016
Thank you for taking the time to review your experience with us.
We're sorry to hear you didn't receive a check in time until the day you moved.
We use a 3rd party company who conduct our inventories and will raise your concerns with them to help improve the service we offer.
All the best in your new home.
Kind regards,
Hannah
★★★★★ 5/5
View Agents SellerWonderful, helpful and reassuring
I sold my flat with Elliot Lee this month and they were a delight from start to finish. They arranged an open home on a Saturday and by Monday evening I accepted an offer. Despite a challenging experience with solicitors and a onward purchase they were wonderful in keeping in touch with me and reassuring me that all would be ok. They were never too busy to take my call or to let me know how my buyer was getting on. I would highly recommend them, Especially the hard work of Shelley, James and Stuart.
Jo · 20 October 2016 · ElliotLee Pinner
Agent replied · 21 October 2016
Thank you for taking the time to review the service you received.
We're glad you felt supported by the team throughout the sale.
All the best in your new home!
Kind regards,
★★★★★ 5/5
View Agents SellerMy whole experience selling the house...
I like to express my sincere appreciation to Shelley Tristram at ElliotLee Sudbury hill branch for her professional attitude and courage and the determination to help me get through this sale process. To be perfectly honest, this process has not been easy as there have been so many ups and down all the way but Shelley's perseverance and effective and clear communication made this all possible in the end.
Well done Shelley.
Thanks,
Raj
Raj · 17 October 2016 · ElliotLee Harrow
Agent replied · 19 October 2016
Thank you for leaving a review of the service you received, its lovely to hear!
All the very best in your new home.
Kind regards,
ElliotLee
★★★★★ 5/5
View Agents BuyerWe are a first time buyer and Elliot Lee has been a great help through out the process, from the day of putting an offer to the day we completed. We were provided a Sales Progressor - Shelley Tristram and I have to mention she did not leave any stone unturned to make sure we get the property. She was constantly liaising with us, our solicitors and vendors solicitors to make sure nothing is slipped through and the whole legal process goes smoothly. It never happened that I would leave an email or voicemail and she would not have replied back to us the same day. A big thank you to Shelley!!
Vaidehi · 17 October 2016 · ElliotLee Harrow
Agent replied · 19 October 2016
Thank you for taking the time to review the service you received, we take great pride in reading the reviews of our staff.
All the very best in your new home.
Kind regards,
ElliotLee
★★★★★ 5/5
View Agents SellerMy experience with Elliott Lee.
Right from the very beginning I felt I was in safe hands with Elliott Lee!
They were extremely professional and always made me feel that any question, query or advice I
needed to be answered, was dealt with by simply being able to ring them up and talk it through!
Thank you James for your patience and wisdom!
Hazel · 13 October 2016 · ElliotLee Pinner
Agent replied · 14 October 2016
Thank you for taking the time to leave a review Hazel.
James is an asset to the team and we're glad you felt like you were in safe hands from the start.
All the best in your new home!
ElliotLee
★★★★★ 5/5
View Agents SellerGreat service
Elliott Lee have provided excellent service throughout the sale of my mother's house. From my first meeting at the property with Lee, I knew that everything would be taken care of for me in an efficient and professional manner with the interest of myself, as vendor, always foremost.
Once the sale was agreed I was contacted by Shelley Tristram from Sudbury Court who explained the events and proposed scale of time from agreed sale to completion. There have been a fair few delays along the way ( no fault of Elliott Lee) but Shelley has unfailingly kept in touch and liaised between myself, buyer and Solicitors at all times. Shelley has been efficient, professional and friendly and I fear that I am going to miss our regular conversations!
I couldn't recommend more highly.
Pam · 26 September 2016 · ElliotLee Pinner
Agent replied · 29 September 2016
Thank you for taking the time to leave a review of the service you received.
All the best with your new home!
Kind regards,
ElliotLee
★★★★★ 5/5
View Agents BuyerFantasic Service
I am going to move to the recently purchased flat very soon.
On this occasion, I would like to take opportunity to thank Shelley Tristram - Case Progressor ,for comprehensive services covering the mediation between the seller and the buyer and the Solicitors of both sides.
Thank you for all your help and commitment.
The professionalism noticed was very helpful in the completion of the transaction.
Any requests and tasks that appeared during the case were solved promptly and with great care.
With appretiation to the knowledge and experience of Shelley Tristram, the transaction proceeded without complocations and in very nice atmosphere.
I higly recommend using the services of Shelley Tristram , Sudbury Court Branch and all fantastic people from Rayners Lane Branch,
ElliotLee Estate Agents..
Thank you very much.
EJ · 26 September 2016 · ElliotLee Pinner
Agent replied · 29 September 2016
Thank you for taking the time to leave a review of the service you received.
All the best with your new home!
Kind regards,
ElliotLee
★★★★★ 4/5
View Agents SellerSale of my one bedroom flat
I just wanted to say thank you to Shelley Tristram, the Case Progressor, on the probate sale of my mother's one bedroom flat. .It was expected to go through very quickly as there was no chain. However, due to problems with the lease it has taken six months to complete.
Shelley worked tirelessly with all parties involved. I'm sure she was a big plus in ensuring everyone got what they wanted in the end.
Her tenacity and patience to bring this sale to an end was amazing.. She managed to keep the buyers on board although patience was running out.
Well done Shelley, who is based at Sudbury Court Drive..
Janet · 17 September 2016 · ElliotLee Pinner
Agent replied · 29 September 2016
Thank you for taking the time to leave a review of the service you received.
All the best,
ElliotLee
★★★★★ 5/5
View Agents LandlordLetting one bedroom flat in South Harrow
Let flat on rent which was done in short period of time. Though rent was reduced considerably, Colin advised the rent market at the time was quite down and waiting to let at previous rent would take longer time and in return loss of rent.
We thought his advise was correct and without wasting time we let the flat.
We are happy for now but time will tell if our decision and Colin's advice was fruitful.
Raj · 13 September 2016 · ElliotLee Pinner
Agent replied · 29 September 2016
Thank you for taking the time to leave a review of the service you received.
All the best with your new tenants.
Kind regards,
ElliotLee
★★★★★ 5/5
View Agents BuyerElliot lee's one and only SSST (Super Star Shelley Tristram)
As I thought we hit the end of the road with this property I was buying under enormous pressure stress and anger.
Super Star Shelley Tristram came to the rescue.kept me cool and calm as she got to work.
She was competent smart talented and took charge to chase and track down the landlord and his solicitors with great professionalism.
Enabling me to have a prompt and swift answer from the solicitors and was able to complete instantly.
So i say I am greatfull and giving credit to Super Star Shelley Tristram from Sudbury Court Drive
Shahla · 12 September 2016 · ElliotLee Pinner
Agent replied · 13 September 2016
Thank you for taking to time to review the service you received!
We're delighted to hear Shelley managed to make the sale that much smoother.
All the best in your new home.
★★★★★ 5/5
View Agents SellerChristopher Robin Young
Rating only, no written review.
Christopher · 10 September 2016 · ElliotLee Harrow
★★★★★ 4/5
View Agents LandlordLettings service
Colin and team found a suitable tenant within a week. Very helpful and professional team.
Malini · 30 August 2016 · ElliotLee Pinner
Agent replied · 29 September 2016
Thank you for taking the time to leave a review of the service you received.
All the best with your new tenants.
Kind regards,
ElliotLee
★★★★★ 5/5
View Agents BuyerExcellent service, friendly and able to answer all questions
My sales agent was James Burgess and the professionalism was outstanding. He explains everything well and helped me ascertain the property I wanted.
The after sales agent was Shelley Tristran. She gave me weekly updates on where we got to in the whole process to purchasing the property.Any questions I asked she would answer and any that she did not now she would always call me back to follow up on. My experience using these agents has been positive and I would definitely recommend them. If I have to buy a property again I hope to deal with them in the future.
Mayur Patel, 85 The Fairway
Mayur · 30 August 2016 · ElliotLee Harrow
Agent replied · 23 September 2016
Thank you for taking the time to leave a review!
All the best in your new home.
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