ElliotLee reviews from tenants

★★★★★ 0.7/5

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Avoid at all costs

Elliot Lee are possibly the worst estate agent I have ever come across. From misleading/incorrect information when enquiring about a property to the frankly incompetent letting management team, I would avoid at all costs. They forget the tenant actually pays to live in the property. Customer service is shocking, communication is very poor as is the attitude of the staff. I had to contact a member of the executive management to resolve issues via LinkedIn to get any notice taken (this too was painful), and use the Property Ombudsman Service to ensure I was being treated correctly. If you have to use them . . . get everything in writing!

Miss · 17 February 2021 · ElliotLee Pinner

★★★★★ 5/5

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Very friendly and helpful.

I am very pleased with my experience with Elliot Lee, especially the agent that was dealing with me, Preyen Patel. He helped me a lot, was friendly, and he replied to all of my questions immediately.

MARIA · 18 January 2021 · ElliotLee Pinner

★★★★★ 5/5

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Excellent service

Elliot Lee went above and beyond helping find out beautiful home and moving in. They were always very helpful, kind and responsive. Thank you Elliot Lee!

Maria · 3 January 2021 · ElliotLee Pinner

★★★★★ 5/5

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Excellent

I am very happy with the service I received.

Laura · 2 October 2018 · ElliotLee Pinner

★★★★★ 5/5

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Very good service

I am very happy with the service. Thanks

Laura · 22 September 2018 · ElliotLee Pinner

★★★★★ 5/5

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Chloe has been very prompt and supportive

The agent is good.

Tarang · 3 September 2018 · ElliotLee Pinner

★★★★★ 4/5

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Chloe Williams is great!

We recently rented a property through Elliot Lee and were really happy with how the whole process went. We moved in within three weeks of seeing the property initially after a recommendation from agent Chloe Williams. She went above and beyond helping us with issues out of hours, as well as answering any queries we had quickly and accurately. She found us a property that matched our needs exactly and fit within our budget. We're really happy in our new home and would recommend Elliot Lee to any family and friends looking to move in the area too.

Daniel · 26 July 2018 · ElliotLee Pinner

★★★★★ 5/5

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Perfect service

I was really impressed with the service I received from ElliotLee. especially from Mrs Chloe Williams.From day one she was very helpful and very fast to answer every inquiries or question I had without fault.With her assistance and help, I was able to move to a brand new studio!Very happy!

James · 20 June 2018 · ElliotLee Pinner

★★★★★ 3/5

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Rating only, no written review.

Ahmad · 6 June 2018 · ElliotLee Pinner

★★★★★ 5/5

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Fantastic!

We had just arrived in the UK a few days past and was stressful and in a rush to find a good home for our 2 young children. We then were introduced to Chloe through a friend as she was also helping us to look for a place. Chloe has been fantastic. She is highly responsive, very quick to respond and excellent at keeping you up-to-date with the progress. She has a friendly demeanour yet extremely professional. She made this whole process of finding the right home promptly possible, otherwise a daunting task with 2 small children. Would definitely recommend Chloe to friends and family!

Sabita · 31 May 2018 · ElliotLee Pinner

★★★★★ 5/5

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A very polite friendly professional service

I have just registered with this lovely Estate Agent and I found the gentleman that has been helping me to find a flat to rent is ' so very helpful..' I felt important and that what ever im looking for that 'I matter ' and I am so very pleased with this agent. I insisted on speaking to the manager to thank them for what I feel to be a very special caring and confident service. I really do feel that this agent have the ability to actually make the effort to find a home and do ,listen to what I need. They are extremely polite and very helpful indeed. thankyou for what I think is a great service.

LISA · 15 April 2018 · ElliotLee Pinner

★★★★★ 4/5

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Thank you Chloe!

I was working with Chloe Williams through the renting process and she was very helpful all the time. She was responding to all my questions in due time and pushed all my requirements through to the landlord successfully. Thank you Chloe for all your help. all the best.

Daniela · 19 February 2018 · ElliotLee Pinner

★★★★★ 1/5

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Unprofessional behavior

James Burgess was polite at the beginning but due to an apparent miscommunication between two agencies (Elliot Lee and Maple Estates) he became very frustrated. He stated that he travelled “very far” to view my property and I explained that I was not informed about a viewing, therefore I could not allow him in. As he left he muttered the following words under his breath “f***ing hell”. I found that to be incredibly unprofessional and rude. I am quite disappointed with Elliot Lee and would not recommend them at all.

Bilan · 31 January 2018 · ElliotLee Pinner

★★★★★ 5/5

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We had a seamless and hassle free experience with Chloe from Elliot Lee

Throughout our interaction with Chloe from Elliot Lee we found her to be extremely professional and very helpful with all of our queries, She was very effective during the negotiation phase and updated us on a timely manner on how our application was progressing. Chloe helped immensely in providing us with a seamless and no-surprises experience of moving in to a new flat (which usually comes with a lot of headache with other agents). I would happily recommend Chloe and Elliot Lee to anyone looking to move into North West London.

Humayun · 2 January 2018 · ElliotLee Pinner

★★★★★ 5/5

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Efficient

Helpful team. All went fast and smooth. Good communication - many thanks Chloe!

Edyta · 1 January 2018 · ElliotLee Pinner

★★★★★ 5/5

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Chloe Williams - excellent support

Hi, I would really like to thank Chloe for all her support throughout the process. She has been very supportive right from the first interaction, answered my multiple queries - as I had many being new comer to the London / UK. I would definitely recommend her / ElliotLee to my colleagues and friends. Regards, Deepak

Deepak · 18 December 2017 · ElliotLee Pinner

★★★★★ 5/5

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Excellent team work and communication

Williams is a very helpful,polite and efficient worker and I wish her every success in the future.

Mansour · 17 December 2017 · ElliotLee Pinner

★★★★★ 5/5

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Quick, Hassle free service - Beginning of Tenancy

I've moved houses few time over the past 9 years and service I received from ElliotLee's staff Melanie Jones and Chloe Williams was outstanding and was quick to respond to my queries. Chloe handled everything during viewing and pre-contract and Melanie handle contract side of things. The whole process (i.e. providing references, payments, signing contracts) was available online and I only had to visit their office ones during the whole process and it was only to provide IDs in person. Lets see how it goes and I'll either write here in 6 months or 2 years.

Amila · 20 November 2017 · ElliotLee Pinner

★★★★★ 5/5

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Excellent service from Chloe Williams

Rating only, no written review.

James · 8 November 2017 · ElliotLee Pinner

★★★★★ 5/5

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Excellent service

Chloe was very helpful and very responsive. Will definitely recommend her as an agent.

Ankit · 17 October 2017 · ElliotLee Pinner

★★★★★ 5/5

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Very helpful

Anytime we called with an issue,Melanie,Chloe and(i'm not sure if i will spell her name right)Kayla tried their best to help us solve it. Thank you for everything ladies.

Andreia · 5 October 2017 · ElliotLee Pinner

★★★★★ 4/5

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Good

Chloe Williams was my agent and she was very easy to deal with. She was very attentive and always answered the questions in timely manner. It was a pleasure to do business with her. Thank you,

Kyaw · 3 July 2017 · ElliotLee Pinner

★★★★★ 4/5

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Rateragent

I am happy about our agent from ElliotLee Chloe Williams. She is kind and polite, i liked the way she showed us the house. She is calling us every day to give the information that we are waiting for. In conclusion i can say that i found what i was expected. Best regards, Irina.

Irina · 30 April 2017 · ElliotLee Pinner

★★★★★ 5/5

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Excellent service

We had a really good experience with ElliotLee. Everything was amazingly fast and clear. Especially we would like to recomend Property consultant Chloe Williams, who was very helpful and attentive throughout all procedure.

Svajunas · 28 April 2017 · ElliotLee Pinner