Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
GoogleI dealt with Preyen Patel. I have nothing but praise for him. He went out of his way (and responsibility) to help us with some tricky issues with our tenant. The overall service level of the agency was inconsistent but Preyen made up for it helped us immensely with all issues. Thank you.PositiveProfessionalism
Nim · 27 August 2021 · ElliotLee Pinner
Agent replied
We appreciate your comments Nim, thank you for taking the time to leave your review. We hope you will see the effects our upgrades in management have made to the service we offer.
★★★★★ 5/5
GoogleExcellent service and help with buying the house. We had a very positive experience with Elliot Lee . James and Magdalena were always consistent, courteous and attentive. Everything went smoothly and fast. Thank you.PositiveResponsiveness, Quality, Professionalism
Olga · 27 August 2021 · ElliotLee Pinner
Agent replied
Thank you for taking the time to leave a positive rating Olga. We’re glad you enjoyed your experience using our services and we'll pass on your feedback to James and Magdalena.
★★★★★ 5/5
GoogleHelpful and friendly staff, quick responses to all queries. No faults!PositiveResponsiveness, Quality, Professionalism, Value
Corrina · 26 August 2021 · ElliotLee Harrow
Agent replied
Thank you very much for taking the time to leave us such a positive rating and review Corrina. We’re glad you enjoyed your experience using our services and found our staff to be reliable and a pleasure to work with.
★★★★★ 1/5
GoogleI think google need to give the opportunity to rate with -5 stars because they do not deserve even 1 star. I have been in the UK for 6 years and i always had the best experience with all the agencies until i came across with Elliot Lee in order to rent a house. At the beginning the agents were so helpful and kind with me, until i rent the house, and then they do not even care if i was able to live in the property. I was reporting a lot of issues and a lot of living condition situation problems, but they did not care. After reporting a lot of times that I can not live in the property based on the uninhabitable condition, one of the agent came to see what i was reporting for and i was asking to brake my contract because most of the nights i was living in a friend house because as i mentioned before i was unable to live because there agents did not inform me at the beginning for the issues of the house because the only thing that they cared of was to get there commission. Their agent was so unpolite and mocker and he did not even care about my health and safety in the property and he was making fun of me that i can not leave the property because i had a contract with them and in order to leave i would need to pay the rent until the end of my agreement and also pay penalty and they would also get my deposit. For them i was just a source of money but i am glad and thankful that i had a landlord that he was watching me as a human and he understood the issues that i had and he forced them to brake my contract and i left without any penalty. This is my story and my review for the worst estate agent in the UK. I think, in order to become an agent in elliot lee you need to be rejected from Tesco. I read some reviews and i saw that if the review is negative, they reporting it to google as a fake review, but i can provide evidence of what i am talking about to the agency manager and i can also give names of their agents, something that i did not want to do in a google review.
Antreas · 23 August 2021 · ElliotLee Harrow
Agent replied
Hello Mr Nikolaou
We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind.
Having looked into your experience I have found the issues you have highlighted were raised to the Landlord who asked us to visit the property as the previous tenants had no such issues.
After visiting the property we advised the landlord of the issues who in turn agreed to surrender the contract as all parties agreed the living conditions were not suitable. From the point of you initially raising the issue with us to you leaving the property was less than a month. The email chain that I have read shows good communication between you and the management team reaching an amicable solution were you agreed and approved along the way.
If you feel this is not the case, please contact me james@elliotlee.co.uk as a director so we can work towards resolving the issues you have.
Thank you.
★★★★★ 5/5
GoogleGood.
Casey · 23 August 2021 · ElliotLee Harrow
Agent replied
Thank you for taking the time to leave a positive rating Casey. We’re glad you enjoyed your experience using our services.
★★★★★ 5/5
GoogleVery pleased with their service
Mofizur · 23 August 2021 · ElliotLee Harrow
Agent replied
Thank you for taking the time to leave such a positive rating Mofizur. We’re glad you enjoyed your experience using our services.
★★★★★ 5/5
GoogleIf you want to buy or sell there is no other place than ElliotLee. Great service and very efficient.
Dipi · 29 July 2021 · ElliotLee Pinner
Agent replied · 29 July 2023
Thank you for taking the time to leave a positive rating, Dipika. We’re glad you enjoyed your experience with using our services.
★★★★★ 4.7/5
View Agents LandlordLetting completed
Preyen Patel, our Elliot Lee agent, promised a lot when we were thinking of switching agents for finding a new tenant. The rival existing agent said they were the best and asked us not to believe items thrown in by others as those were there to make up for weak performance. We had some setbacks with tenants pulling out after signing contracts and four hours before handover of flat. This was shocking to Elliot Lee as well, but Preyen quickly found replacement tenants within a week, put the prospective tenant checking process through a rapid pathway and made sure we did not lose time by getting the new tenants to move in within ten days of viewing. This was surprisingly good by any standard. In the end Preyen delivered on all the promises he made and we will certainly recommend him to others.
K · 14 July 2021 · ElliotLee Pinner
★★★★★ 4.7/5
View Agents SellerHighly recommend
Elliot Lee were fantastic. Very professional and always kept me fully appraised - which is what I needed.
James started the process, Ineche deserves much credit for looking after me and Lorraine managed both sets of solicitors at a very busy time and definitely got the transaction over the line. I would highly recommend the whole team.
Kerry · 29 June 2021 · ElliotLee Pinner
★★★★★ 5/5
View Agents SellerExcellent throughout
I used ElliotLee to sell my property. I received a professional service throughout. Every member of staff I dealt with was friendly, knowledgeable and very responsive. I was able to achieve the asking price I wanted. I would highly recommend ElliotLee for anyone looking to buy or sell a property.
Peter · 25 June 2021 · ElliotLee Pinner
★★★★★ 5/5
GoogleRating only, no written review.
George · 21 June 2021 · ElliotLee Harrow
Agent replied
Thank you very much for taking the time to leave us such a positive rating George. We’re glad you enjoyed your experience using our services.
★★★★★ 5/5
GoogleWas provided with great service. Would definitely visit again!PositiveQuality, Professionalism
Ritika · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave a positive rating, Ritika. We’re glad you enjoyed your experience using our services.
★★★★★ 5/5
GoogleVery please with my experience with ElliotLee, very helpful, responsive and friendly.PositiveResponsiveness, Professionalism
MARIA · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave such a positive rating and review Maria. We’re glad you found us helpful, responsive and friendly - all things we strive to be!
★★★★★ 2/5
GoogleWas really difficult to get deposit back. Had to chase for months and still 80 pounds short.NegativeValue
Vinu · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave us a review Vinu, we welcome feedback good and bad so we make continued improvements to our service. While it’s unfortunate you have had problems getting your deposit back, and we sympathise, deposit returns must follow the process of the deposit scheme and can take time if either party disputes it or take time to provide responses - the responsibility ultimately lays with the landlord not us as the estate agent. Regarding the £80 shortfall you mention, please can you contact james@elliotlee.co.uk so we can look into this for you and ensure all due monies are returned to you.
★★★★★ 5/5
GoogleGreat service and responsive. Would definitely use them again to sell my house.PositiveResponsiveness, Quality, Professionalism, Value
Sagar · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave such a positive rating Sagar Vaja. We’re glad you enjoyed your experience using our services and are pleased that you would consider using us again.
★★★★★ 5/5
GoogleVery polite and helpful staff, dealing with James was a great help to us finding the property with the features we want.PositiveResponsiveness, Quality, Professionalism
William · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave a positive rating, William. We’re glad you enjoyed your experience with using our services and found our staff helpful.
★★★★★ 5/5
GoogleRented my place through ElliottLee and i must say process was smooth. I recommend any tenants looking for a property to rent.PositiveResponsiveness, Quality, Professionalism, Value
Vichal · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave a positive review Vichal. We’re glad you enjoyed your experience using our services! We appreciate the recommendation!
★★★★★ 5/5
GooglePreyen Patel recently arranged the re-let of a property in Harrow for me. The the new tenants have now moved in and they submitted their offer even before the old tenants moved out. Elliot-Lee in general and Preyen in particular, provided their usual excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave such a positive rating and review Ian. We’re glad you enjoyed your experience using our services ans will pass your feedback onto Preyen.
★★★★★ 5/5
GoogleGreat help throughout our 1 and a half years of being on the market - never stoped getting viewings and knew all the processess to deal with flats that had restrictions on them. James was always available at anytime to help. We recived useful feedback from Ineche weekly whilst viewings were taken place and Magdalenna helped chase up the buyers solictors for us towards the end.PositiveProfessionalism
Hassan · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to write us such a positive review Hassan. We’re glad you enjoyed your experience using our services as much as we enjoyed helping and will pass on your feedback to James, Magdalena and Ineche.
★★★★★ 5/5
GoogleI cannot speak more highly of the service we received by the team. With a special thanks going to both James and Magdalena! Without their consistent, calm, and pro-active manner, I think that I would have lost my mind. They truly are a shining example to certain other estate agents I could mention. They made our move happen under very difficult circumstances.PositiveResponsiveness, Quality, Professionalism, Value
S · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave a positive rating and glowing review. We’re glad you enjoyed your experience with using our services and that James and Magdalena were able to offer the support you needed to guide you through your move.
★★★★★ 1/5
GoogleDISAPPOINTING EXPERIENCE.... I rented from Elliot Lee and was fooled by their fake promises for this, that and the other. On the day of receiving the keys, the flat was in an extremely poor condition, Elliott Lee promised to do the essential work and guess what i stayed in that flat for 2 years yet i was still being fooled that they will carryout the work. Please do not be fooled guys. when i left the properly after 2 years, they held back my deposit for over 6 weeks that being said, both the agent and the landlord were happy for my deposit to be released. bunch of lies.NegativeResponsiveness, Quality, Professionalism, Value
Tamana · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Hi Tamana. We always strive for each of our customers to enjoy a positive and hassle-free experience with us and welcome customer feedback of any kind. However, unfortunately, we have no record of a Tamana being a tenant of ours. Please can you contact james@elliotlee.co.uk so we can confirm that this is a genuine review and, if it is, work towards resolving any issues you have? Thank you.
★★★★★ 5/5
GoogleEverything about the process was Perfect. My partner and I were first time landlords and couldn't be happier that we went with Elliot Lee.
- We got a minimum of 5 viewings and applicants a week. All previously screened.
- Got our asking price for the monthly rent.
- All applicants offered close to or over the asking price.
- Service from Lee Pottle and Preyan Patel was unbelievable.PositiveResponsiveness, Quality, Professionalism, Value
Richie · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave a positive rating, Richie. We’re glad you enjoyed your experience with using our services.
★★★★★ 5/5
GoogleElliot Lee went above and beyond to help us with finding out beautiful house and moving in. They were very helpful, kind and responsive. Especially Preyen Patel who we worked with during the process and was always
on top of things to get things going. Thank you so much for everything!PositiveResponsiveness, Quality, Professionalism, Value
Mari · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Thank you for taking the time to leave such a positive rating Mari! We’re glad you enjoyed your experience using our services and we will pass on your great feedback to Preyen.
★★★★★ 5/5
GoogleWe are currently in the process of selling our second property through ElliotLee. The service that we received when selling our first property from James and the team was second to none, so we had no hesitation in choosing them as our agent second time around. The whole process has been effortless with great customer service at all times, even through the Covid outbreak our minds were put at rest. We would absolutely recommend ElliotLee to anyone looking to sell their home.PositiveResponsiveness, Professionalism
Louise · 20 June 2021 · ElliotLee Pinner
Agent replied · 19 June 2024
Hi Louise, thanks for the positive feedback, we love hearing from happy customers.
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