5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you for taking the time to give us 5 stars.
Trusted Agent profile · Middlesex
Verified
ElliotLee reviews in Pinner and Harrow
★★★★★
504 reviews across 2 offices and 2 platforms
ElliotLee has two offices, in Pinner and Harrow (Middlesex). Together they have 504 reviews on two platforms, rated 4.3 out of 5 overall.
315
Reviews on Google
All 2 offices
189
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers59 reviews
I could not have chosen a better Estate Agents than ElliotLee to look after the advertising and selling of my fathers house in Pinner. From the first time James ...Read all 59 from sellers
Buyers46 reviews
James has been very Professional and Patient in this process of selling this house as there was a chain and the seller had problems in finishing his side of ...Read all 46 from buyers
Landlords23 reviews
As a landlord of properties in the Harrow area I have always received excellent service from ElliotLee over the past ten years. In the case of the re-let of a ...Read all 23 from landlords
Tenants40 reviews
We recently rented a property through Elliot Lee and were really happy with how the whole process went. We moved in within three weeks of seeing the property ...Read all 40 from tenants
Our offices
ElliotLee's two offices, most reviewed first. Each has its own page.
Latest reviews from every ElliotLee office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe viewed a property and Jack Britnell was the agent which showed us around. I have been looking for a property for the past 3-4 months and by far, Jack has been the best estate agent. I felt like he genuinely wanted the best for me and truly takes pride at his work. From the beginning to end, his communication and updates has been great and couldn't ask for anything better from an agent. Top job!
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Jack Britnell. He truly takes pride in his work, and it’s fantastic to know that his dedication and communication made such a strong impression. We’ll be sure to pass on your kind words to him. We wish you the very best in your property search, and if you need anything further, don’t hesitate to reach out!
5/5
GoogleI strongly recommend ElliotLee after my recent successful house sale. Elliot worked tirelessly to keep me informed and keep the sale on track. Communication was brilliant !
Agent replied · 23 October 2024
Thank you, Jennifer. I feel privileged to have had the opportunity to sell your home of so many years, and I wish you all the health and happiness in the future. Kindest regards Elliot
5/5
GoogleI had an excellent experience with Elliot Lee from the start of the process through to moving into our new property. Both Shaun and Isha were exceptional in handling all of my queries. They consistently responded quickly and were always available when I needed assistance. Their professionalism and dedication made the entire process smooth and stress-free. I truly appreciate their support and would highly recommend their services to others.
Agent replied · 23 October 2024
Thank you for your wonderful feedback! We’re thrilled to hear about your excellent experience with ElliotLee and that Shaun and Isha provided exceptional support throughout the process. Their professionalism and dedication are truly valued, and we’re glad they could make your move smooth and stress-free. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleThis is the second time my family has worked with Elliot at Elliot Lee, and I couldn't be happier with the experience. The first time was 18 years ago when my father bought and sold a house through Elliot. He was always impressed with Elliot’s professionalism, dedication, and personal approach. This August, I purchased my first property with Elliot, and right from the start, he was incredibly attentive. He made it a priority to help me find the perfect property and ensured I was comfortable and informed throughout the entire process. Elliot's approachable and kind nature made it easy for me to ask questions at every stage, and he was always available when I needed him. What really stands out is his honesty and transparency. Elliot is upfront and straightforward, which gave me a great deal of trust in him. He genuinely cared about finding the right fit for me and made what could have been a stressful process feel smooth and manageable. I'm now renting out my property through Elliot Lee, and as of Monday, the property has been successfully rented. Iisha, the agent managing my rental, worked incredibly hard to find the right tenants and has been doing her best to answer all my questions and queries along the way. I’m excited to continue working with Elliot and his team in this next phase, and based on my past experience, I am confident it will go just as well. I highly recommend Elliot for anyone looking to buy, sell, or rent property. He’s professional, approachable, and, most importantly, trustworthy.
Agent replied · 23 October 2024
Harun Thank you for your kind words! It was a pleasure working with you and your family again. I'm thrilled to hear about your positive experience with myself and the team. Wishing you all the best in the future, and we look forward to continuing our partnership! Best regards, Elliot Lamerton
1/5
GoogleNot professional agents.
Agent replied · 23 October 2024
Thank you for your feedback. We want to clarify that we are qualified and regulated agents and take your comments seriously. Reviews can sometimes be taken out of context, so we would appreciate it if you could provide more details by emailing us at admin@elliotlee.co.uk. Thank you.
1/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
We appreciate all feedback, including this review, as it helps us to continually improve our services. However, we noticed that no specific comments were provided, which makes it challenging for us to address any concerns. At ElliotLee, we are committed to delivering a high standard of service and always strive to meet our clients’ needs. If you have any specific feedback or issues you would like to discuss, we encourage you to reach out to our team at admin@elliotlee.co.uk. We value your input and would love the opportunity to resolve any concerns you may have. Thank you for your understanding. Best, The ElliotLee Team
1/5
GoogleI just cant believe how horrible their service is ! They dont reply to calls emails nothing ? How are ppl meant to get through to you guys!
Agent replied · 23 October 2024
Thank you for your feedback. We take customer service seriously and want to assure you that our team works extremely hard to provide the best experience possible. While we understand your frustration, we believe that these reviews can sometimes be misleading and taken out of context. We encourage you to reach out directly at admin@elliotlee.co.uk so we can address any issues appropriately.
5/5
GoogleVery good and welcome stuff, You can sort things only by chatting, those guys help me a lot To get the propriety rented.
Agent replied · 23 October 2024
Thank you for your positive review! We’re glad to hear that you found our staff to be very helpful and welcoming. Our team is always ready to assist, and we’re thrilled that we could help you get your property rented. If you need anything else in the future, please don’t hesitate to reach out!
1/5
GoogleDont do it...they will hide things from you.
Agent replied · 23 October 2024
Thank you for your feedback. As a qualified and regulated agent, we adhere to strict codes of conduct to ensure transparency and professionalism. If you have any specific concerns, please provide more context by emailing us at admin@elliotlee.co.uk. We take all feedback seriously and would like the opportunity to address any issues you may have.
1/5
GoogleI came for a viewing and the agent didn't even bother to come to the property. Called numerous times but no one would respond. I am shocked how something like this can happen.
Agent replied · 23 October 2024
Thank you for your feedback, and we sincerely apologize for the inconvenience. I can assure you that all calls are returned, and this can be evidenced by the system we have in place in our office. If you’d like to visit us, we’d be happy to demonstrate this process. While things can occasionally go wrong, on the whole, we conduct hundreds of successful viewings each week. We appreciate your understanding and are committed to improving wherever possible.
1/5
GoogleNo one answered on the phone and it continues ringing until it reaches voicemail where I can’t leave a message because the voicemail is full and they don’t reply on Whatsapp. Is there any way to contact you directly?
Agent replied · 23 October 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with our voicemail system. This issue has now been fully resolved, and we’ve implemented a process where all missed calls are returned by the end of the day, which is tracked closely in our office. We strive to ensure all enquiries are handled promptly, and we’re sorry we fell short this time.
1/5
GoogleWe had a viewing appointment and more then 20 minutes we waited for Agancy no one answered and no one didn't show up , If you're time is important don't waste it with this Agancy they are so irresponsible.
Agent replied · 23 October 2024
Thank you for your feedback. While I haven’t looked into this specific situation, things do occasionally go wrong. However, on the whole, we conduct hundreds of successful viewings each week, and this isn’t reflective of the service we aim to provide.
5/5
GoogleAfter a very slow & disappointing start to the sale of our property, due to lack of communication, we were delighted when Kate came on board and took over our Sale. Our buyers did not make things easy & it was a tough & rocky ride right to the end, but Kate was very persistent and pushed the Sale very hard making everything happen successfully. I really don't think it would've happened without her soThank You Kate!
Agent replied · 23 October 2024
Thank you for your review and for choosing us to handle the sale of your property. We agree that the process was certainly a challenge, and we appreciate your patience throughout. We’re delighted to hear that Kate’s hard work made the difference for you. She is an excellent member of our team, and we’re so pleased her persistence and dedication helped ensure a successful outcome. Thank you again for your trust in us!
5/5
GoogleExcellent service
Agent replied · 23 October 2024
Thank you for your wonderful review. We are delighted that you found our service to be excellent. Providing exceptional service is always our goal, and your feedback motivates us to continue delivering the best experience possible. We truly appreciate your support!
1/5
GoogleMoving to London from the US, my partner and I needed a flat for January 2024. We searched Rightmove in October 2023 and found a 2-bedroom, 2.5 bathroom flat in Earls Court that was managed by ElliotLee. The process to virtually view was simple with the Wilfords agent, Laylah, who was very accommodating. Unfortunately, our positive experience ended when she handed things off to ElliotLee, who have repeatedly demonstrated poor management and a general lack of consideration throughout the first three months of our 1-year rental term. After reading this review, please note their other AllAgent’s reviews from tenants which are a majority negative. Signing process >> After committing to the 5000 GBP / month rate as it was advertised on Rightmove, they contacted us saying the landlord is now requesting 7000 GBP/month. Shocked by a spontaneous 40% increase but still wanting to lock in a tenancy, we countered with 5250 GBP. This rate was accepted. This was an initial red flag that we ignored. Also note that we agreed to pay ½ rent for November and December as the property was available for immediate move-in. Prior to move in >> 4 days before the move, we were contacted that the move-in date was not possible, that the cleaning crew would not be ready. ElliotLee paid for us to stay in a hotel nearby for one night, but this was an inconvenience as we had to shuffle our belongings and arrange work schedules around not having our flat. We suspected they couldn’t clean the flat prior to move-in because it was being used as a short-term rental. They prioritized this money rather than respecting the long-term renters (us) who were about to move in and already partially paying rent. After move in >> Refer to list below of issues that began appearing immediately after move in until now (just 4 months into lease). Keep in mind we are paying a premium of 5250 GBP / month and certainly expected the basic function of appliances, drains, and taps to be in working order. One thing we learned the hard way is that all appliances, taps, drains, electric components are NOT checked as part of move-in condition report. 1. The kitchen tap was leaking at move-in and became unusable. Tap replaced after one week. 2. Refrigerator/freezer did not close at move-in. Fixed after two weeks. 3. The primary shower does not drain without removing the drain cover and physically sticking an object down the drain. Significant effort / cost to fix so ElliotLee provided a plunger to use. Yes, a toilet plunger to get the primary shower to drain every time we shower. 4. The primary shower’s waterproof silicon was degraded at move-in and the neighbor underneath reported water coming through his ceiling (2nd time in as many years). Fixed in two weeks. 5. The gas fireplace broke. No timeline provided to fix. ElliotLee stated as the fireplace does not heat the flat, its dysfunction has no impact on the value of the flat. 6. Two of four sink taps had minor leaks due to corrosion, causing leaking into underneath drawers. Fixed after 6 weeks. 7. Built-in TV not functioning. Told us it was old technology and they would not fix. Ultimately, we temporarily withheld 750 GBP for the first two months when fixes were unaddressed and requested a 250 GBP reduction in rent due to the neglected and misrepresented condition of the flat’s features which were implicit to the flat’s value. ElliotLee replied to this 5% reduction (back to the originally listed price) by threatening to take legal action if we failed to pay the full amount. In full transparency, my partner and I brought a cat to live in the flat without formal consent, which is a condition of the lease. This and withholding payment have been “breaches” of the lease, which ElliotLee has pointed to as reasons we should be thankful for their “goodwill” in not pursuing legal action and charging interest for late payments. Long story short, our brief experience as tenants has shown us ElliotLee simply wants our money and they do not have the foresight to treat long-term tenants with decency.
1/5
GoogleVery bad agency, cheating people of their money
1/5
GoogleThis is a fully fraud agency. They did not response your call. They are a big cheater
5/5
GoogleGreat service, very friendly and responsive. Went through the referencing process swiftly and now looking forward to our moving in date. Thanks 🙌 …
Agent replied · 13 April 2026
Thank you for your lovely feedback! We’re so pleased to hear everything went smoothly and that you found the team friendly and responsive. Wishing you all the best with your upcoming move, we’re here if you need anything in the meantime!
1/5
GoogleThis is the number 1 st worst agency , they are the fraud , they never respond nothing and don’t hold any deposit any amount simply they just delay at last whatever you give true information at last they cheat your money people please don’t go with this agency
1/5
GoogleNever open. Some of the houses in the window have already been sold.
1/5
GoogleRude, pushy and impatient staff. Only interested in their commission instead of providing a service and doing their jobs. Very condescending as well. I would give 0 stars if I could.
Agent replied · 23 October 2024
Thank you for your feedback. We are sorry to hear about your experience and regret that you felt our staff was rude and pushy. I personally called you at the time and did not agree with your comments. It’s worth noting that the seller you bought from was very happy with our service and has since recommended us. Wishing you all the best in the future. Best, Elliot Lameron
1/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
We appreciate all feedback, including this review, as it helps us to continually improve our services. However, we noticed that no specific comments were provided, which makes it challenging for us to address any concerns. At ElliotLee, we are committed to delivering a high standard of service and always strive to meet our clients’ needs. If you have any specific feedback or issues you would like to discuss, we encourage you to reach out to our team at admin@elliotlee.co.uk. We value your input and would love the opportunity to resolve any concerns you may have. Thank you for your understanding. Best, The ElliotLee Team
5/5
GoogleProfessional
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about ElliotLee
How many reviews does ElliotLee have?
ElliotLee has 504 reviews across its two offices, rated 4.3 out of 5 overall: 315 on Google, 189 on View Agents.
Which ElliotLee office has the most reviews?
Pinner has the most, with 446 reviews rated 4.3 out of 5, followed by Harrow with 58.
Where are the ElliotLee offices?
What do sellers say about ElliotLee?
59 reviews from sellers, rated 4.8 out of 5 on average. For example, Lynnette wrote: "I could not have chosen a better Estate Agents than ElliotLee to look after the advertising and selling of my fathers house in Pinner. From the first time James ..."
What do buyers say about ElliotLee?
46 reviews from buyers, rated 4.5 out of 5 on average. For example, ANIL wrote: "James has been very Professional and Patient in this process of selling this house as there was a chain and the seller had problems in finishing his side of ..."
What do landlords say about ElliotLee?
23 reviews from landlords, rated 4.8 out of 5 on average. For example, Ian wrote: "As a landlord of properties in the Harrow area I have always received excellent service from ElliotLee over the past ten years. In the case of the re-let of a ..."
What do tenants say about ElliotLee?
40 reviews from tenants, rated 4.4 out of 5 on average. For example, Daniel wrote: "We recently rented a property through Elliot Lee and were really happy with how the whole process went. We moved in within three weeks of seeing the property ..."
