★★★★★ 1/5
GoogleAugust 2018
Very Disappointing!
On their website it is claimed: “Phil’s enthusiasm and passion for exemplary customer service has built him a solid reputation and repeat clients.” I am afraid to say our experience was very different. Let me hasten to say at the outset that I am well aware that the housing market is very sluggish right now and my complaint is not about Davis Tate’s failure to sell our property.
After our first meeting I was very hopeful, as Phil seemed to be living up to his reputation for providing enthusiastic customer service and we agreed to give him sole agency for four weeks. After we had approved the photographs, it was nearly a week before anything appeared online. (With our new agents it took just a couple of hours.) It took another three weeks before our house featured on the advertisement board at the Davis Tate offices in Abingdon. At our initial meeting, we asked, and Phil agreed, to leave a business card each time he brought clients to the house. Not once did this happen. He did bring clients around on a number of occasions but, unless we phoned him and asked, we were never offered any feedback. We had no idea what potential buyers did or did not like.
Just as the 4 week sole agency was about to expire, Phil telephoned to ask if he could bring clients around the following Saturday. Naturally we agreed. The same thing happened the following week, so again we agreed. At this point we were about to go on holiday for 3 weeks so it was not feasible to bring other estate agents on board at that stage. After deciding to reduce the asking price to expedite the sale, my husband went in to see Phil. At this meeting he enquired why no ‘For Sale’ signs had been erected at our property. Phil claimed he hadn’t realised this was the case which, in my view, is unacceptable, it is part of the service one expects and he did have one made within a couple of days.
After returning from holiday, my husband emailed Phil to inform him that we were revoking his sole agency which by this time had lasted for 10 rather than 4 weeks. He did not have the courtesy to respond. Within 48 hours of that email however, our online adverts had been removed and our ‘For Sale’ notice had been removed from the Davis Tate window; in that regard he was very quick and efficient.
So, for all these reasons my advice would be to go elsewhere if you are serious about getting good service and selling your house.
Lesley · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
Agent replied · 13 June 2024
I am extremely disappointed that you have been dissatisfied with the service that you have experienced. As a company we are committed to delivering excellent customer service and going ‘the extra mile’ to meet your needs. As the Local Director I will personally investigate your complaint. In the meantime, if you would like to discuss the matter directly with me please contact me at our Goring Branch on 01491 873456. Kind regards James Elliott.
★★★★★ 5/5
GoogleExcellent! Emily’s exceptionally friendly helpful and professional service made the re-letting of my house a very positive experience. She was always available to help and advise and is a real credit to her agency. I would not hesitate to recommend her to other landlords.
Sally · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
Agent replied · 13 June 2024
Hi Sally, thank you for your positive review - Emily is an award winning local agent and Davis Tate are very fortunate to have her on our team!
★★★★★ 5/5
GoogleThe initial valuation visit in our house was from manager Phil and he was also accompanied by a colleague. Together they gave a professional, positive and realistic assessment that led us to decide for Davis Tate to market our family home. Throughout the process of the subsequent successful sale the staff in the Abingdon office kept us informed at every stage in a personal and professional manner. Warmly recommended.
Stephen · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
★★★★★ 5/5
GoogleWhat a professional, helpful, knowledgeable, and friendly service we have received from Phil over the last few months. My husband and I couldn't be happier with the help, advice and speed in which Phil has dealt with our complicated house sale.
From the initial consultation and valuation; his professional photographer worthy photos of our property; to his cheerful, positive manner; all the way through to exchange. (Our house in fact selling within 24 hours)
He did what he said, when he said he would; kept us informed; going above and beyond on several occasions. He has been exceptional on all levels. Taking the time to explain things in detail and make sure we were happy every step of the way.
He has made what could have been a very stressful situation (myself also being 6 months pregnant) easy, straightforward and handled it in such a way that I have had the utmost confidence in him and his capabilities as our agent from start to finish. I have found his support these last few months unwavering.
It's nice to know there's still some genuine, honest, helpful people around. Phil is definitely one of the good guys!
Jenny · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
★★★★★ 5/5
GoogleAMAZING EXPERIENCE! Having been on the market for sale with another local agent for over 5 months without any offers, I decided to instruct Christina and her team to sell my property. Within 2 weeks we had agreed an offer negotiated incredibly well by Christina.
I thoroughly recommend these guys to anyone who is looking for a personal, yet pro-active and professional estate agent to sell their home!
Well done Davis Tate Abingdon!
Charlie · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
Agent replied · 13 June 2024
Hi Charlie - thank you so much for your glowing review of Christina and her team! we are delighted you have now completed a successful sale and wish you well in your new home.
★★★★★ 5/5
GoogleI was recommended the Davis Tate Financial advisor Chris Pledge to deal with my sons complicated mortgage arrangements and not disappointed... He not only did a house visit Friday night but dealt with the paperwork in the office Sunday morning. He certainly shows how proficient he is in a relaxed confident manner.
The 5 year offer was eventually finalised and a wonderful deal after all his hard work. Well recommended Emily Thompson. Thanks again.
David · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
Agent replied · 13 June 2024
Thank you David for your positive review, we are delighted you have been happy with the service from Chris in our Financial Services team.
★★★★★ 5/5
GoogleWonderful team! We have been tenants with Davis Tate for 5 years. From finding the property initially and throughout the whole time we have been in our flat, everyone has been professional and helpful. Warren Stein and Charlotte Nicol have been our main contacts and are always so friendly and helpful. I'd definitely recommend Davis Tate in the future.
Amy · 15 June 2019 · Davis Tate Estate Agents Abingdon (10 High Street)
Agent replied · 13 June 2024
Hi Amy, thank you for your positive review! We think delivering a local property management service is really important, and both Warren and Charlotte work hard to look after our tenants in Abingdon to make sure your tenancy with Davis Tate is a positive one.
★★★★★ 5/5
GoogleEfficient and quick response to any issues. Friendly service.
Tiina · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleFantastic service all issues dealt with immediately. Faultless from choosing a property through to tenancy renewal and maintenance issues. Super friendly team.
Louise · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleMassive thanks to Matt and Sallie for the professional service provided throughout our sale and purchase transaction with Davis Tate.Highly recommended.
Paul · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleI rented a property through Davis Tate for two years and for this duration they were, and especially Tanya, brilliant at communication and very helpful with the estate management. Highly recommend.
Heather · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleDavis Tate acted swiftly to send an engineer over within hours of reporting a faulty pump and shower over the bank holiday weekend. I had received both an email and phone call to advise me the engineer would be over shortly. All services were fully restored on the same day. The speed of execution to rectify issues when reporting a problem with Davis Tate is first class.
Liana · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleDavis Tate have been amazing, from letting us a property 2 years ago, through the tenancy, and then buying our own property with them . From check in to check out, and buying through to completion. They are friendly, helpful, informative and so very easy to talk to and ask those questions you need to ask. The entire staff are amazing , and I would really recommend them , but in particular my thanks go out to Matt, Sallie and Tanya for going above and beyond with their care, due diligence and support. Plus their conveyancing team with Karen were effortless and efficient too.
Sophie · 31 May 2019 · Davis Tate Estate Agents Goring
★★★★★ 5/5
GoogleThe entire staff at Davis Tate were excellent throughout the purchasing process. We felt so welcomed and supported by Kelly and the rest of the team that we went through their suggested mortgage and solicitor firms and we were not disappointed. This is our first home and Davis Tate truly made it as stress free and special as we could have hoped. We enjoyed the bubbles too!
Leo · 31 May 2019 · Davis Tate Estate Agents Burghfield Common
Agent replied · 30 May 2023
Hi Leo - thank you for your kind words, the team in Burghfield Common are delighted you are happy and wish you many years of happiness in your first home!
★★★★★ 5/5
GoogleKelly from Davis Tate in Burghfield has been absolutely amazing throughout the entire process of buying our first house.
Always available to answer to all our questions, Kelly has constantly liaised with us, as well as with the solicitors and the sellers, which meant we were always informed on the progress and further steps.
I am delighted with the promptness, professionalism and friendliness of Davis Tate agents and I highly recommend their services to anyone looking for a smooth and easy transaction!
Thank you very much, Davis Tate Estate Agents!
Nicoleta · 31 May 2019 · Davis Tate Estate Agents Burghfield Common
★★★★★ 5/5
GoogleI have sold two house in the last 6 month's using Davis Tate. They have been helpful throughout the process and with second property where there was a technical issue helped to resolve the issue and see the sale through. Many thanks
Chris · 29 May 2019 · Davis Tate Estate Agents Shinfield
★★★★★ 5/5
GoogleWe had excellent service from the Sonning Common and the Goring Office. The marketing and selling of the house was efficient and effective. The real value of the service came later when the staff, and in particular Julie Norman at the Sonning Common office, spent a lot of time and effort monitoring the progress of the houses in the chain towards exchange, "encouraging" them to keep moving forward, and keeping us informed.
Bill · 16 April 2019 · Davis Tate Estate Agents Sonning Common (64 Wood Lane)
★★★★★ 5/5
GoogleEfficient and quick response to any issues. Friendly service.
Tiina · 16 April 2019 · Davis Tate Estate Agents Goring (High Street)
★★★★★ 5/5
GoogleFantastic service all issues dealt with immediately. Faultless from choosing a property through to tenancy renewal and maintenance issues. Super friendly team.
Louise · 16 April 2019 · Davis Tate Estate Agents Goring (High Street)
★★★★★ 5/5
GoogleMassive thanks to Matt and Sallie for the professional service provided throughout our sale and purchase transaction with Davis Tate.Highly recommended.
Paul · 16 April 2019 · Davis Tate Estate Agents Goring (High Street)
★★★★★ 5/5
GoogleI rented a property through Davis Tate for two years and for this duration they were, and especially Tanya, brilliant at communication and very helpful with the estate management. Highly recommend.
Heather · 16 April 2019 · Davis Tate Estate Agents Goring (High Street)
★★★★★ 5/5
GoogleDavis Tate acted swiftly to send an engineer over within hours of reporting a faulty pump and shower over the bank holiday weekend. I had received both an email and phone call to advise me the engineer would be over shortly. All services were fully restored on the same day. The speed of execution to rectify issues when reporting a problem with Davis Tate is first class.
Liana · 16 April 2019 · Davis Tate Estate Agents Goring (High Street)
★★★★★ 5/5
GoogleLee has provided an excellent personal service and I'm sure without his dilligence in chasing through the chain there would not have been the successful conclusion there was.
David · 16 March 2019 · Davis Tate Estate Agents Woodley
Agent replied · 6 February 2024
Thanks very much for your kind review. Really appreciated and thanks for using Davis Tate.
Best wishes
Lee
★★★★★ 5/5
GoogleVery efficient and committed estate agent. Fast and honest communication from start to finish. Listens to client's individual concerns and situation. Gives estate agent a good name! Would definitely recommend!
Camille · 16 March 2019 · Davis Tate Estate Agents Woodley
Agent replied · 6 February 2024
Ah, thanks very much for such a great review. Really appreciated. It made a change to meet owners not taken in by agents pouring honey in the ear regarding pricing and wanted to hear the truth. Thanks again and good luck in your new … More
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