Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
1/5
GoogleThieves
Hi Tim, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 0141 308 1023 so we can discuss your problem. Branch Manager
5/5
GoogleGreat customer service
HI Ellie, Thank you for taking the time to leave us this excellent review, it's great to see that the Countrywide team at the West-End branch were once again able to provide their proven, 5 star service! Many thanks.
5/5
GoogleI like there why to servie there Customers
Hi Mohammed, Thank you for taking the time to leave us this excellent review, it's great to see that the Countrywide team at West-End, were once again able to provide their proven, 5 star service! Kind regards.
5/5
Googlethe service was good and Rory Kennedy was very polite and explain everything clearly
Hi, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Countrywide team in West-End. Many thanks!
1/5
GoogleVery poor service , never get back to you regarding your inquires. Our washing machine has been broken for months and no interest from countrywide. Once we move we will never use again.
Hi Mr Thomas, I apologise that you have had to write this. I would like to discuss this in more detail with you. Could you call me in the branch on 0141 432 0863 so we discuss which property this is in relation to and so we can investigate this in full. Many Thanks, Lettings Manager
1/5
GoogleDon't rent in this property, personnel incompetent and dishonest ! No answers for enquiries and flat of poor quality. And during the winter with a baby with a boiler break down ? "Sorry sir, but we are not in charge of repairing boilers"
Good morning, I am sorry you felt that you received a poor standard of care; if you can please provide us with further details we can try and establish if we managed the property or if the Landlord did this directly, but rest assured that we will take on board your comments. Many thanks, customercare@countrywide.co.uk
4/5
GoogleJust moved into a lovely rented flat through countrywide. They pulled out all the stops to get me moved in and the staff were so accommodating. Really appreciate your help guys and loving my new flat. 👌 …
Thank you Sarah for your lovely review! We really enjoy putting people and property together and we're super proud that you were able to get the service we pride ourselves on. If you think there's something we can do to get 5* next time then please let us know on customercare@countrywide.co.uk. Many thanks, Countrywide
1/5
GoogleDo not rent with countrywide!! having been showing a flat that was described as "Fully Furnished", they made us rush into the signing process, threatening us saying if we didn't sign by a certain date and give them the money by then, then the property would be put back on the market and we would lose out. Having rushed into this. and received the keys, we found out the property was absolutely filthy from top to bottom and the flat was NOT "fully Furnished" as described. Having dealt with Rory and Lauren initially, who seemed fine to start although, turned out to have absolutely no knowledge of what they can or cannot do,and referring us to their manager, Grant Muir, who was unsympathetic and backtracked on all their words they had previously told us. An absolute nightmare of a process and horrible staff to deal with! Again, could not stress this more, do not rent with Countrywide!! They have been reported to trading standards!
Good afternoon, I am very sorry to read your comments and I have made the Regional Manager aware of this. I understand that you were able to be released from your tenancy by the end of the first month, so I am glad we were able to assist in this element although we will be investigating internally what went wrong. Kind regards, Countrywide
1/5
GoogleI am writing to you as a very disappointed countrywide customer and am making a formal complaint about the Dennistoun Glasgow Branch. I decided to put my house on the market in June of this year and thought I would have the local countrywide branch come out to value the place and get some market and pricing information. I met with P**, who was very professional and I decided there and then to give countrywide the business. I had some conditions of my own, and P** duly noted them on our agreement before we signed off on the deal. My conditions were as follows, I requested that, as the house is completely empty and unoccupied, the Estate Agent arrives prior to the potential buyer and opens the curtains, blinds and windows. That the agent uses the air freshener I purchased to freshen the place up prior to the buyer arriving. That all lights are turned off when leaving the property. That all windows are closed when leaving the property. That all curtains and blinds are closed when leaving the property. Unfortunately, on no less than 6 (six) occasions, I had to call the branch to complain that the curtains and/or blinds had been left open and lights had been left on. This was causing me a lot of unnecessary stress and also putting my property at risk to potential thieves or squatters and was also breaching my insurance agreement (which I made Countrywide aware of and they still ignored me). I contacted the police about this matter and met with them to make a report. I also reported it to my insurance company and they gave me some guidance on the matter. This is not, however, where the complaint ends. A lady offered £112,000 for the property. Countrywide decided to reject the offer on my behalf and didn’t bother to notify me until I called to adjust the price to a fixed price, maybe two weeks after the offer was made. I said to call the lady back and let her know I would accept. It turns out the lady found something else and I lost the sale. Thanks Countrywide. There was an open viewing last week. I hadn’t been to the property for around a week at this point. I went up at the weekend to cut the grass. I went up on Saturday and to my horror there was a large dog poo on the doorstep. It had been there for a while, and I asked a neighbour who confirmed it had been there for a week. That means that all of the viewers on Thursday night had to step over that to enter the property. Now I’m not saying your agents have to clean dog poo from my doorstep, but a call to me would have had it sorted BEFORE the people came to view. Another failing in service, and poor observation and decision making skills by the "agent". As the final insult to me as a customer, I had one more failing to find from countrywide before I decided to make my complaint. After cutting the grass, I went upstairs to the bathroom to wash up. On my way up the stairs I started to notice a very strong smell of urine. When I got in to the bathroom, someone had used the toilet some time ago (before the Thursday viewing I think) and hadn’t flushed. What’s more is that the urine managed to make its way all over the seat, bowl and floor, and having sat for so long it had went brown, thick and tacky. The smell was putrid, and given the only other people with keys to the property are countrywide, I can only assume one of your agents did this. I had to clean it all with bleach, which was absolutely disgusting and not how I planned to spend my day. This is, without doubt, the worst service I have received anywhere in my life. There is no respect, professionalism or interest in the customers wishes or for their property. I strongly recommend you DO NOT use Countrywide as your Estate Agent and instead read reviews and find a better Estate Agency in the area. I certainly wish I had as I now have to go through the complaints procedure to terminate the contract which has already been broken by Countrywide.
1/5
Google1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks
1/5
FacebookLetting Branch in Glasgow, along with Property Management, poor service and unprofessional. Still waiting for a response after a formal letter was given to the branch. Never got a phone back or at least an email. I was denied the right to be at the property at the inspection. Will take this matter forward to the Trading Standard Authority.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleMost unhelpful and patronising agency ever. They never update on progress or send you information they promised to send. I have to call on a daily basis to make sure they follow my case. Avoid.
Thanks for drawing our attention to this, I am sorry if you have had a negative experience at Countrywide North. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. Our processes will be amended to ensure the same issues do not arise again. Please feel free to try again should you wish to talk to a member of our team.
1/5
GoogleAn absolute horrific estate agents. Sgambolic service, unorganised. Giving keys to service personnel without tenants knowledge. Leaving flat unlocked after viewings. Not responding to tenants emails. Deposit not being held in regulated deposit scheme. Farcical service.
Dear Ryan, following on from our brief exchange I would like to invite you to give us a call at the branch on 0141 292 6262 so that we can ascertain which home it was that your partner rented, and through which branch. I am disappointed to hear of a customer having a bad experience and we are keen to get to the bottom of any issues she might have had so if I can have a little information I will personally undertake to resolve her complaint. We take customer service and compliance incredibly seriously at Countrywide and are heavily regulated to ensure things are done in line with contract and legislation. Countrywide Residential Lettings, Glasgow
5/5
GoogleHighly recommend this branch, I have dealt with them for over a year and they have jumped through hoops to sort out any issues I've had. Special thanks goes to Fiona who has managed the process from end to end, given me good advice and most importantly saved me a bunch of money.
5/5
GoogleI would be more than happy to leave a review regarding my experience with Country wide. Nadia is currently helping me relocate to Glasgow. She has given me advice about the areas of Glasgow that would suite me and also been able to give me price and times of my daily commute to work. Working with Nadia has put my mind at ease and I can concentrate on the move, as she is in contact with me with a selection of flats for me to see. This is a service that I very much appreciate.
1/5
GoogleMake sure you read the small print of the contract in relation to your fees or you will get burnt in the end
I am sorry to hear that you feel Countrywide North did not live up to your expectations. I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to. We pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 0141 292 6276. Branch Manager
1/5
GoogleAtrocious service. This is qualified as follows: Unhelpful; Tardy in response to queries (two weeks to respond to an email); Poor communication in general (do not return calls when requested, difficult to get hold of); Do not act upon or close out items raised in inspections; Made the check out process unnecessarily prolonged (especially with regards to the return of funds).
Hi Dan, I am very sorry to hear that your experience of Countrywide Scotland has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. We understand that the matter is now being looked into. The case will be investigated internally and processes will be amended to ensure the same issues do not arise again. Many thanks, Branch Manager
5/5
GoogleThe west end branch was extremely helpful in locating our new flat in the west end of Glasgow. They were always quick to respond to our questions and acted in a friendly and professional manner. Thank you!
1/5
GoogleAvoid this letting agency at all costs!! I have rented a property with countrywide for the past 12 months with absolutely no contact from them whatsoever!! Staff at the Candleriggs branch were extremely rude and patronising to my partner and I who were renting for the first time. There is no sense of urgency on there part everything takes so long to process and you are never filled in on the progress of events. After living in the property for 12 months I was offered to extend the lease on the basis of a rent increase!! Another thing on the lead up to the expiry of my lease its almost as if countrywide were trying to avoid me. I have been calling non stop leaving multiple voicemails regarding deposit and return of keys and have yet to gain a response!!! The lease has expired yesterday and I have a feeling they have a sneaky money grabbing trick up there sleeves! I I am absolutely appalled at this service and would recommend to all future buyers to stay well clear of this letting agency.
5/5
GoogleVery efficient office. Pleasant, straight forward, and trustworthy staff. Happy to recommend to others.
Thank you so much for the review the recommendation
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches also won ESTAS awards in five earlier years.
