Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GooglePLEASE DON'T NOT SELL YOUR PROPERTY WITH THEM.they fool people. PLEASE do save your money
I am sorry to read this review, I however, would like to thank you for providing us with feedback. If you would like to send us more details about your experience, then email us at review@countrywide.co.uk. Many thanks, Sarah
1/5
GoogleVery poor service. Please don't sell your property with them
I am sorry to read that you feel this way Navya. We do always aim to provide the best service possible and as such take feedback very seriously. If you would like to provide further feedback about your experience please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleSuper helpful and friendly staff who helped make renting our flat very easy and stress free. Couldn’t have asked for a better service, highly recommend
Hi, Rachel Thanks for leaving a 5* review! It sounds like everything went to plan and that the team knew what they are doing. Kind regards, Chris
1/5
GoogleToilet has been broken for almost two months. Countrywide are slow, unreliable and complete joke. Can never get through on the phone. Avoid at all costs.
Hi, Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. Please be assured that all feedback is taken extremely seriously to ensure further training is implemented within the team. Can you please provide the address of the property to customercare@countywide.co.uk in order for us to look into this for you. Many thanks, Regan.
5/5
GoogleLetting Agency is run very well by good professional . Management team of Gareth and his deputy Joanne are well above industry average for this service to Landlords and tenants alike .The entire staff are all part of a team which runs the operation in the west end very well ..
Hi, Hugh Thank you for your review. It sounds like the team did an excellent job of looking after you and I'm delighted to hear you had such good service. Kind regards, Chris
1/5
GoogleI have reported a repair more the a week ago. Heater in bedroom is not working at all. Megan is dealing with it and she can't give me any answers (as per your email is an urgent report which should be sorted up to 5 working days).It's just a joke being left without heating during winter time. Every day I chase her up but the answer is the same. I'm really disappointed with the service provided by the agency. Wouldn't recommend it at all!!! The way Countrywide is dealing with me is disgusting. There was a water leak reported from bath. I just came back home and the shower has been removed. Is shocking!!!! Shame on you guys.
Good afternoon, I am sorry to see this low rating. If you would like to send us more details about your experience, then please email us at review@countrywide.co.uk so that we can look further into this, if you wish. Kind regards, Emma.
5/5
GoogleWe were helped by Mhairi in the West End location and she was great. We have just moved from Canada and were very unfamiliar with the process of looking for a home to rent in the UK. She was extremely patient with us and extremely helpful throughout the process, going well above and beyond just helping us with the flat itself but also recommending many other stores and locations to help us with settling in.
Good morning Meaghan, thank you for your lovely comments which we will be sure to pass on to the Branch so they are aware of the fantastic job they're doing. Enjoy your new home, Bethany
1/5
GoogleRailroaded into making a formal offer with one hour notice. Poor client probably done out of a good deal. Stay away from them.
Thank you Shevy for taking the time to leave your feedback recently. I am sorry that this has been your experience and I would like to assure you that customer experience is very important to us. As such, I would like to invite you to discuss your concerns with us, via e-mail to review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleSold my property for a price I was happy, all staff was very polite and really helpful with everything, kept me up to date during the process with all viewings. Would highly recommend and I will be certainly using them again.
Hello Jasdeep, Thank you for your brilliant 5* review and wonderful recommendation of our team at Countrywide, Kirkintilloch. Best wishes, Scott.
1/5
GoogleRating only, no written review.
Thank you Tomek, for taking the time to provide your feedback. If you wish to discuss your experience please provide details at review@countrywide.co.uk. Kind regards, Maryjane.
5/5
GoogleFantastic friendly helpful staff.
Thank you Kirsty for your great 5* review of our team at Countrywide North, Dennistoun. Kind regards, Scott
1/5
GoogleHostile Outspoken know it all staff.Civility is not in their vocabulary .No doubt the owner will be prompted to come on here. But where are you Mr Owner when your staff are rude and offensive to potential clients.Disgusting branch.
Hi. I am sorry to read that your experience with us was less that great. Please be assured that all feedback is taken very seriously and thank you for contacting us. Many Thanks, Regan.
5/5
GoogleThe Alexandra Parade Countrywide branch helped me sell my flat in a day! You can't get better than that! I got the price I was looking for and every member of the team was professional at each interaction. Thank you.
Thank you Victoria for your 5* review of our team at Countrywide North, Dennistoun. It is brilliant to see that the team were able to sell your property so quickly for a price you were looking for! Kind regards, Scott.
5/5
GoogleExcellent service from Steven and the team. Good value for money and everything was included in the price, which isn’t the same for all agents. Would recommend as flat sold very quickly.
Thank you Ashleigh for such a wonderful review. It is great to read that the team were able to help. Best wishes, Sarah
1/5
GoogleI am writing to you as a very disappointed countrywide customer and am making a formal complaint about Alan. I am finding this very unprofessional when Alan disregards my mail messages. When you payment for the Countrywide service, lack of contact and lack of interest in the matters of the client. One of many problems you pay for home insurance and life insurance (3,5 months) when you do not have your keys yet. I contacted with insured company and they told me of the person who insured us should do it. about many attempts to contact, he did not do it from January, we have May. This is one described problem. I wouldn't give even one star, but it's not possible.
Hi Gabriela, Thank you for getting in contact with us. I am deeply sorry to see this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that you feel that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously, and we thank you for taking the time to leave this feedback. Many thanks, Regan.
1/5
FacebookI have reported last Friday I have no hot water. Is still not fixed, every day different story and pack of lies. I have been advised yesterday and today to contact the contractor to come back in. Is it my job to contact the contractor or Countrywide’s? This a total joke. The way I’m treated by Countrywide is absolutely disgraceful and unprofessional. Is it because I’m female of foreign? I know for a fact to get something fixed takes sometimes over the month. Shame on you guys.
5/5
FacebookFive star service from start to finish. Would recommend Countrywide Airdrie and the staff to anyone thinking of selling a home. This is the second time I have used Countrywide Airdrie and on both occasions the service was excellent.
1/5
GoogleRating only, no written review.
Hi Lewis, if you would like some help please may you contact the branch at 0141 292 6266 so we can discuss your problem. Branch Manager
1/5
GoogleRating only, no written review.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
2/5
GoogleRating only, no written review.
I am really sorry to hear your experience was not up to the usual high standard Countrywide would if you would like to discuss this in further detail please contact review@countrywide.co.uk, Thank you for taking your time to leave us your feedback.
1/5
GoogleComplete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!
I’m very sorry to hear that you have had a bad experience with Countrywide North. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would invite you to contact me to discuss your concerns. Please contact myself on 0141 292 6266 and I will deal with your problem personally.
1/5
Google1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks
2/5
GoogleThis is a very tenant-unfriendly place. They definitely speak to you in a very friendly manner, but it's deceiving because they treat you like crap and leave you hanging. They don't give you timely updates, they don't give you any specific reasons as to why your application was rejected. Just a vague, "there are many applicants, the landlord will make a decision." I got the feeling that the landlord wasn't intimately involved in the process at all. It feels like they just screen applications based on arbitrary metrics and their personal whims. I offered 6 months' rent upfront. They didn't even have the courtesy to give me an explanation regarding my rejection- just a terse one sentence email that I was rejected. I went to their office on three separate occasions, and gave up after feeling like they didn't want or need my business. They didn't even ask me for any documents for my application! The whole thing felt like a time-wasting sham and that they had already picked their tenant before I walked in. I'm actually thankful because that prompted me to check other letting agencies, and I was treated waaay better at Central Letting Services, Happy Lets, KPM and Let It- those agencies seem to be much more tenant friendly. Countrywide acts as if they don't need any business. They could very well have plenty, in which case, it makes no sense to waste your time when you have plenty of other, more tenant friendly, agencies to choose from. So, if you're searching on Rightmove, you might as well ignore Countrywide listings, because chances are that you won't get the unit you want, and you'll feel like you completely wasted your time. May be it's just their Candleriggs branch? I was treated much better by their Shawlands branch.
Good morning, I'm sorry to hear of your experience with us. When we have multiple applications on a property we do put them all to the Landlord for their decision, and sometimes we will not know what has swayed an application one way or another however certain things can influence an application such as referencing criteria. If you would like me to look at your personal case please get in touch on customercare@countrywide.co.uk. I can assure you that we care about all our customers and we certainly wouldn't be as successful without you!
1/5
GoogleExtremely rude and unhelpful staff. Patronizing & condescending. The concept of customer service is obviously completely alien to the people they employ to work there. - Was told that my apartment came with a parking space, then when signing contract was told it didn't. - They sent my dad, a 70 year old man, on a wild goose chase up to their bank's headoffice to pay deposit, after my dad asked several times "Are you sure I have to go to the bank's head office?" then was told he was in the wrong place. So he had to walk 2 miles for nothing. No apology though. - Extremely slow to take care of any faults in the apartment. Now last month of my tenancy, viewings have been happening on a daily basis with 2 hours notice. - Staff extremely condescending and after having my privacy invaded for the umpteenth time I asked to make viewings once a week on a sunday, and was just told on the phone "From living in your apartment for six months YOU'RE WELL AWARE we're not open on Sunday, so stop being difficult" - How am I supposed to know when they're open??? You think I've got nothing else to do other than memorizing what days/ times Countrywide are open!?!??!? Staff's tone was extremely patronizing, which ultimately lead to me writing this review. 0/10 - Would definitely not recommend.
Thank you for bringing this to our attention. I would welcome speaking to you in person so we can help to resolve your problem.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
