Trusted Agent profile
★★★★★
1,181 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,181 reviews on two platforms, rated 4.5 out of 5 overall.
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Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWas a very speedy and professional process for when I was moving into my new studio and Nicole was at the heart of that. Very helpful and always able to help with any enquiry or issue I had.
Kerr Gullen thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide has been first class is assisting in selling my late mother's house. All of the staff have been supremely competent and efficient. Special thanks to Nina Daly and Nicole Conway
5/5
GoogleNicole and the team at Countrywide Hamilton have been extremely professional and helpful when selling my house. My house was sold extremely quickly. They got in touch promptly in relation to viewings and guided me through the whole process when offer was received. I would not hesitate to recommend them to friends and family. 10/10 for customer service and very knowledgeable team!
Thank you for your glowing recommendation and 5* review Elizabeth Peberdy. Kind regards, Lucy, Customer Relations.
5/5
GoogleI rented a flat through Countrywide recently and they made everything from the viewing to signing the contract very easy and pleasant. I dealt with Hannah Bonnar and she was so lovely and made sure all my questions were answered quickly. Thanks Hannah!
Many thanks Silvia Juravic for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe advertised our flat for rent with countrywide and we were very impressed by the service we got from Craig who really helped to get our flat rented. We dealt with Hannah in the office who also made the transition very smooth and was there to answer all our questions. Thank you countrywide!
Julie, thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a landlord and have been delighted with the service provided by Countrywide Lettings. Hannah Bonnar has been my main contact and I was impressed that other members of staff could deal with my calls when Hannah wasn’t available. Most of all, I am pleased with the speed at which Countrywide found a suitable tenant and how Hannah processed everything in a quick and efficient manner. Delightful team of staff led by Fiona. Thank you Hannah, Craig & Olivia.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleGreat service, personal focus and quick responses! Thank you all!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service - kept in communication throughout and were very pleasant to deal with, made it all straightforward. Definitely recommend!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleCountrywide completed a valuation of my parents house. Professional, polite and informative. Clearly laid out all options to myself about selling the house. Would recommend that if you are selling to get a valuation and then take from there.
Many thanks for your fantastic recommendation and review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful! Saw a flat I absolutely loved and the only thing making me hesitant about making an offer was that I’d have to deal with Countrywide Shawlands. My experience with them on this one flat was a shambles start to finish. - The agent showing me round the flat just stood on the landing with a clipboard and had no answers to any of my questions, telling me to just check the home report or phone the girls at the office. The reason I was asking the questions is because the answers weren’t in the home report. Not really sure why he was there to be honest, apart from to open the front door as he didn’t point out any of the positive features of the flat or try to sell me it at all. - I had queried whether I would have use of the car park which he stated I would. I later noticed in the home report I wouldn’t have access. Before making my offer I phoned the office to double check and was told I could use the car park, and was then later phoned back and told I couldn’t? - At the viewing there was furniture sitting on the landing and I had asked the agent showing me the flat and also the agent I spoke to in the office whether that belonged to the seller and if it would be removed, to which both responded ‘It should be removed yeah, I think so’. Not very reassuring. It wasn’t until I mentioned that I wouldn’t want to have an offer accepted to find out there would be a neighbours furniture blocking my door that the office agent offered to phone the seller and find out for me. - Deciding I would be silly to miss out on a lovely flat due to some incapable sales agents I made an offer. Yet on the day of closing I received a phone call from the office asking whether I would like to make an offer. I explained I already had and she apologised explaining she was just back her holidays and she hadn’t opened my file yet when she’d phoned. Surely this is basic common sense, to check the file of the person before phoning them? I dealt with three separate sales agents from Countrywide Shawlands and all of them were as useless as each other. I’d recommend some serious training in basic sales and common sense. If you’re thinking of selling your home I would go with someone else because I really think they are hindering your chance of a good sale.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were very pleased with the service received the process of viewing applying and starting the tenancy was handled Very smooth and quick Thanks to Jamie.
rosina glennie thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMoved in this month, Yasmin was ace in her work as an agent. Top quality customer service, responsive to emails, keep it up all good.
David thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI couldn't fault the service that Countrywide providing in finding a tenant for our flat - swift, organised and very helpful and pleasant staff. I would highly recommend and will use them again.
Many thanks sophie fridman for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a new tenant and obtained my apartment through this agency. Jamie (and everyone else I came into contact with) was very professional and efficient throughout the whole process. After the visit, the whole process was fast and I was able to get the keys to the apartment within ten days.
Many thanks Davot Tom for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely first class service. We had a few blips along the way with an offer falling through and so we moved to Countrywide. From beginning to end the service from them was super efficient. They had a vision for how to sell the property and get an offer that worked for us. They absolutely delivered and we got a huge volume of support from Nicole and the team. They weren't the cheapest of the estate agents we spoke to but I honestly believe that the other agencies would not have got quite the return that we managed. So it paid for itself.
Thank you Paul Mcgarry for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service throughout. Very professional. Ongoing communication was great. A pleasure to deal with. Thanks Kirstin and Andrew.
Val H thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst class service. They dealt with everything professionally, and kept me up to date through the whole process. Lesley and Kirsten made me feel very welcome, and were both extremely helpful. Superb.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCountrywide were absolutely brilliant and if I ever have to sell a house again, I will go with them. They were very professional, did an excellent internet page, with very good photographs and they kept me up to date at all times. Thank you for selling my house so quickly.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe experienced absolutely fantastic service from all the team in Kirkintilloch. At short notice we wanted to get our house on the market quickly, and the team pulled out all the stops to make it happen. It really felt like they went over and above, and we achieved the sale we needed. Thanks to Andrew for the initial visit and valuation, Kirstin for taking things up from there and to Lesley and Michelle for helping out too. Some of our viewers told us that Countrywide were the best agents to deal with by some distance.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Lesley an Kirstin were fantastic with their communication, information and support. I had a very specific need and a very short time to find a property and I want to say a sincere thank you to Kirstin for you empathy and overall approach. My situation, although not unique I am sure, was a little stressful for me and you truly helped me feel that as well as looking after your seller you were also supporting me as a buyer, not always the case, but it certainly was with you. This gave me absolute faith in using your team to sell my property too. A wonderful friendly, accessible approach with professionalism not always apparent in the sector. I would highly recommend your services. Thank you.
HR TVG thank you for your glowing 5* review, recommendation and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Countrywide Kirkintilloch were fantastic from start to finish. Andrew came to our house to do a valuation and he was very friendly and knowledgable - he was also spot on with the home report value and what the house could achieve. Both Kirstin and Lesley were so lovely and helpful and always at the end of the phone for any questions, they got viewings booked really quickly and they kept us well informed. Raymond was great with showing everyone around as we couldn't do the viewings ourselves so that was a great help. We would highly recommend them to everyone!! - Chelsea and Dan
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleI received fantastic service from all at Countrywide, great communication maintained throughout, and i was kept up to date with everything I needed to be. Would highly recommend.
Hi Andrew! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleA special thanks to Ashton R for his continuous support and tremendous patience, he's been a massive help during challenging times we've had with the flat. :)
Thank you for taking the time to leave us this amazing 5* review Despina Nik. Kind regards Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 262.
The seven Countrywide Scotland offices, by town:
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