Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleRichard was out poc for valustion etc. Friendly, informative and helpful. Lesley, Robin and Julie have been on the ball throughout our viewings/selling process. As we move towards completion, we have every faith that the Kirkintilloch team have it covered.
Gill · 13 July 2025 · Countrywide Scotland Kirkintilloch
Agent replied · 8 August 2025
Hello Gill,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Richard, Lesley, Robin, and Julie have provided you with friendly and helpful service throughout your selling process. We appreciate your trust in the Kirkintilloch team as you move towards completion.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFrom start to finish I can not fault Countrywide,from Andrew first visiting, Lesley and Julie dealing with the listing,to the final sale,great communication and made what was a difficult process for us very straight forward,would highly recommend
Chris · 11 July 2025 · Countrywide Scotland Kirkintilloch
Agent replied · 24 August 2025
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe Glasgow rental market is really not great at the moment and I was having a heck of a time. From the minute I enquired, to the viewing and every step since, Hannah at Countrywide has been absolutely smashing. So supportive, friendly and helpful. It's all been very smooth and easy. Thanks so much for all the support!
Andy · 11 July 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 8 August 2025
Hello Andy,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Hannah … More
★★★★★ 5/5
GoogleFriendly and professional service received from everyone on the Countrywide Team that assisted us. Good clear and concise communications and very efficient. An excellent client experience, and even better with a speedy sale and completion.
David · 10 July 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 8 September 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI received fast, fantastic service from kirsten throughout
Colin · 10 July 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 8 September 2025
Thank you for your glowing 5* review Colin. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleGood service, very helpful. Good for answering all the questions needed and reassuring. Thanks Kirsten Tait
Paris · 10 July 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 8 September 2025
Thank you so much for the kind words! It was a pleasure assisting you and I'm glad I could answer all your questions. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have recently rented a home with Countrywide and the whole experience was very positive. Kirsten was fantastic to deal with, very knowledgeable, friendly and polite, and I’d say she went over and above to make sure everything worked out as it should.
Ross · 10 July 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 8 September 2025
Hello Ross,
Thank you for your wonderful 5* review! I'm delighted to hear that your experience with Countrywide was so positive and that Kirsten provided such excellent service. We truly appreciate your kind words.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleKirsten was amazing at getting us the place we wanted, she is a credit to the company and was kind and helpful throughout the whole process.
Emily · 10 July 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 8 September 2025
Thank you for taking the time to leave us this great 5* review Emily. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleAbsolute shambles avoid buying anything from this shambolic organisation
David · 9 July 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 22 October 2025
Hello David,
Thank you for sharing your feedback with us. I'm sorry to hear about your … More
★★★★★ 5/5
GoogleI would like to say a massive thanks to the team for all the help and assistance on the sale of our house. From Stuart evaluating, Cecilia and Gemma in the office arranging viewings and keeping us up to date.
Graeme · 27 June 2025 · Countrywide Scotland Dennistoun
Agent replied · 8 August 2025
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleRating only, no written review.
Rose · 18 June 2025 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
★★★★★ 5/5
GoogleI recently purchased a property through Countrywide and had a great experience from start to finish. The team was incredibly supportive throughout the entire process. A special thanks to Sophie and Laurie, whose help made everything so much …
Somnath · 17 June 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleId avoid at all costs. Scammers.
Asking for more than five weeks rent upfront is ILLEGAL. Doesn't matter how indirectly you go about doing it. Frequently breaking the tenancy agreements and the …
B · 17 June 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Hello Beth,
Thank you for sharing your feedback with us. We take your concerns very … More
★★★★★ 1/5
GoogleI would say this horrendous experience has left me speechless, but quite to the contrary here I am …
H · 17 June 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 8 September 2025
Hello H. Sid,
Thank you for taking the time to share your experience, and I'm truly sorry to … More
★★★★★ 5/5
GoogleI have been delighted by the service provided for me from Countrywide at the Canderiggs branch. This has been in connection with me letting out my flat in the North side of Glasgow. I have especially found Ami Mailley very helpful and …
Nelson · 17 June 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you for taking the time to share your positive experience, we are thrilled to hear that Ami provided excellent service while assisting you with finding a new tenant for your flat. We pride ourselves on providing a smooth and … More
★★★★★ 5/5
GoogleI’ve got several rental properties managed by Countrywide’s Glasgow City branch and they have always done a really good job for me. Living overseas means they look after finding reliable tenants, contract admin, landlord compliance, …
Stuart · 17 June 2025 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleKirsten Tait was very helpful and patient with me since im a first time tenant.she explained every detail with passion and very polite too.
Memory · 17 June 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
★★★★★ 5/5
GoogleAbsolutely fantastic service from Lorna & Niamh at Country Wide Airdrie! These ladies are a credit to your team!
We recently purchased a property for our son & had a few tricky situations arise due to outstanding repairs needing carried out before completion (lawyers taking forever) we were afraid we would lose the purchase. I contacted Lorna & she immediately contacted the seller & sorted the issue out. She was so helpful, friendly & a true professional. Niamh was a dream to deal with, she arranged the mortgage & insurance with ease, talked us through the complete process & kept in touch frequently to insure we were updated.
Both ladies were outstanding & I wouldn’t hesitate to use the branch again.
Helen · 7 June 2025 · Countrywide Scotland Airdrie
Agent replied · 22 June 2025
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
★★★★★ 1/5
GoogleId avoid at all costs. Scammers.
Asking for more than five weeks rent upfront is ILLEGAL. Doesn't matter how indirectly you go about doing it. Frequently breaking the tenancy agreements and the law is also ILLEGAL. Will be reporting you to trading standards and I encourage others to do the same
Beth · 6 June 2025 · Countrywide Scotland Glasgow Sales
★★★★★ 5/5
GoogleReally great team who helped me rent out my flat in Glasgow. There was lots of last minute things to sort and the countrywide team were very responsive and made sure everything was ready for the tenants. They were very straightforward ti deal with and always friendly/helpful. Would recommend to anyone looking to rent out their property in the area.
Euan · 2 June 2025 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust rented a flat was really quick and easy, our agent Kirsten tait was absolutely brilliant and made the whole process smooth.
Mikolaj · 2 June 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear that renting our flat was a quick and easy process for you, and that Kirsten provided excellent service. We appreciate your feedback and hope you enjoy your new home. #happyrenter Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRented a property through Countrywide West End for over two years and have never experienced such unprofessional and condescending communication from any company, avoid this branch like the plague. To give them a single star is ludicrous, also don't be fooled by the 5 star reviews, they ask you for the review when you first move in and things are on good terms, they get a bonus for the reviews each year.
Before we moved in, the letting agent giving the viewing warned us the property wasn't in great condition, including mould issues, and advised us to “keep the windows open year-round”, ridiculous advice in Scotland. We were told that stained, mouldy walls and pencil-marked paintwork would be repainted as soon as possible. That never happened. Throughout the tenancy, we replaced a rusted, mould-ridden microwave, upgraded broken furniture (with permission), and returned the flat in better condition than we found it, yet no grace was given.
Our letting agent changed almost every other month, making it near impossible to get consistent communication. During inspections we repeatedly reported the same issues, which were constantly ignored.
Despite this, the West End office tried to deduct over £700 from our deposit, including a charge for a cleaning that supposedly took place before we even moved in and another day's rent as we had been delayed due to a literal national storm (Storm Eowyn), we phoned them up and had been told it would be no issue, then 10 minutes later received another call to be told that instead they would charge us. We informed them immediately and returned the keys the very next morning. No flexibility, no understanding.
Thankfully, the deposit protection scheme saw through their inflated claims and reduced the charges significantly, confirming that much of what was demanded was unjustified.
If you're unfortunate enough to rent through this office, be prepared: they’ll treat you politely when signing the lease, but the moment you try to leave, expect stonewalling, delays, and aggressive attempts to maximise deductions. Our deposit dispute took nearly four months. Document everything, take photos, and follow up constantly, otherwise, nothing gets done.
If you're a landlord, perhaps you'll be pleased, they know how to extract maximum value from even mould-ridden flats. But if you're a renter, do yourself a favour and go absolutely anywhere else.
Paddy · 21 May 2025 · Countrywide Scotland Glasgow West End Sales
★★★★★ 1/5
GoogleWe had a mortgage meeting with Andrew and after sending over all our evidence for a mortgage in principle he said he would get back to us by the end of the week and we never heard from him again. Emailed a few times but got no reply. Very disappointed
Ellie · 21 May 2025 · Countrywide Scotland Hamilton Sales
Agent replied · 11 October 2026
Hello Ellie,
Thank you for sharing your feedback. I'm sorry to hear about your experience with Andrew and the lack of communication you encountered. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHad a sticky and tricky set of obstacles to jump over when selling my flat - nought to do with Countrywide. Sophie Aitken was superb. Drilled to the source of the problem and methodically solved the issues. She was my main contact, always returned my calls, quickly responded to questions and saw the transaction through to a satisfactory conclusion. Well done Sophie you are a doer.
Brian · 16 May 2025 · Countrywide Scotland Glasgow Sales
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.