Trusted Agent profile · Surrey and West Sussex
★★★★★
1,492 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,492 reviews on three platforms, rated 4.3 out of 5 overall.
1,481
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googlei can highly recommend using choices lettings team. Italia has been extremely helpful and has gone out of her way to assist us finding suitable tenants. would like to thank all the team at choices Crawley for the contentious hard work and efforts
Thank you so much for this very positive review. We are glad that the team at Choices Crawley were able to assist you in this matter. We look forward to any future business with yourself.
5/5
GoogleThe Crawley team (especially Italia and Ben on lettings and Adam in sales) and Connor from the Redhill branch are top class workers who are always ready to help. Nothing is ever too much hassle for them! They deserve a huge promotion as they are the best agents I have dealt with. I will recommend them at any time and I will always use them.
Thank you very much for your lovely words. We will ensure the team is aware that their hard work is noticed and of course rewarded. Thank you.
1/5
GoogleChristina Stacey Sutton Choices Sutton She has no respect for tenants and walks in to the property with out any notice. We have asked on more than one action if she could at least knock on the door before entering.
This is not the forum to make a complaint. We have a complaints procedure and we would ask you remove this inappropriate revue and use it
5/5
GoogleSUPER HAPPY ! letting admin Ashleigh Haenow provided a very professional service. she was super friendly and polite. she handled all my documects very professionally and in such short period of time. Every time i have an enquire or request an update i specifically ask to speak to her as she was the only person that answered every enquire i had clearly. The entire process was easy and very smooth.
5/5
GoogleSurprisingly I can't fault these estate agents. I've had a very pleasant time dealing with them and all questions I asked were answered promptly over email and with little fuss. The initial process was very smooth and well handled with the slight issue that the inventory time and key handover was at a slightly awkward time. Nicole was very helpful with the checkout process which was effortless and they let me return my keys to their office via the postbox which was helpful as I could work it to my own schedule.
5/5
GoogleDaniel Thornton- 1 word Legend. A true professional and really takes the time to understand your needs and provide you the best service. World class!
Hi Sherisse, Thank you so much for your feedback. It is greatly appreciated! With kindest regards, Daniel Thornton.
5/5
GoogleHad a good experience with choices in sutton. Dealt with Christina a very brilliant lady. The other staff is also very friendly and swift. I rented a house threw them and discovered they don’t let u down.
Glad to hear it thanks Samir🙏 …
1/5
GoogleVery poor customer service! I have applied in zoopla to view on of their flats listed there. One of the agents called Jordan informed me that this property is no longer available. However he offered another flat with good location which i can see from next day and i agreed. I asked for confirmation email with the address and time of our meeting-silence. I had to make another 2-3 calls in the office and in the end one of the agents gave me the address. I ended up waiting 30 min infront of the house but no one showed up. Completely wasiting of time!!!!
Thanks for bringing this to our attention, we are very sorry for your bad experience . We will investigate and ensure the matter is dealt with. If you contact our customer service dept we will be happy to send you a £10 voucher to make up somewhat for the inconvenience email stephanieprior@choices.co.uk
1/5
GoogleVery bad agency ,they are bunch of thiefs ,I rented an apartment for almost 2 years never once did I miss payments. Done all was required for my check out, then comes the time to pay my deposit back they made a deal with the landlord to deprive me from my money, they made a cunning bill ,choices does not care about their client, bad customer services, and I'm sure we will all have fun in court.
5/5
GoogleChristie, my Lettings agent at Choices made everything easy and helped me throughout the whole process. A truly amazing representative for Choices. I have only been treated with great customer service by her and George whom I briefly dealt with also who was great too. I have had an overall positive experience with this company and would highly recommend using them. Thank you Christie for helping me find a new place!
5/5
GoogleI have recently been dealing with Choices Croydon who have helped me find pretty much the exact property I wanted. I found the staff to be very helpful In particular Shelby Mason who dealt with me from the start to the finish. She made sure that all my concerns where dealt with, she negotiated the correct price and made sure everything ran like clockwork. I found her both reliable, trustworthy and would have no hesitation to contact her in the future should the need arise. I would also like to thank Will from choices, I found him extremely helpful and polite, he also made sure things got done on time and kept me informed. Thank you both for your help.
5/5
GoogleChris Hendon very polite good sales person ready to help where needed, try to make problems less than what it is. listen to your ideas and request, any problems that arise he deals with it on the spot.
5/5
FacebookMy mother in law sold her property with Choice. They were very efficient, approachable, helpful, and sold her house very quick. I have also bought a property marketed through choice, and always found them to be very good and helpful. I would have no hesitation in recommending Craig and Chris and all their staff
5/5
Facebookthey are really good so helpfuland they are good at wot they do
5/5
Facebookthey are really good so helpful and they are good at wot they do
1/5
GoogleUtilities swapped without consent.. Months have passed and although Stephanie Prior promised to sort out the problem, nothing has been resolved.
Really sorry to hear this, we will get on it and get the issue resolved
5/5
GoogleRating only, no written review.
5/5
GoogleI recently moved to England from the U.S. and I rented an apartment with Choices. My agent that helped me through this process was Tunde Roberts and I couldn’t be more satisfied with my experience. Finding a flat/apartment and the process of actually moving into the place can be a stressful experience, especially if you’re new to a country and learning how things work. Luckily, Choices was there to help every step of the way. Because of my busy work schedule, I needed to move into my flat ASAP. They worked hard for me and even worked past their business hours to ensure that the necessary work was done. I found my apartment that I wanted on a Saturday, and moved in on the following Tuesday (Keep in mind that Sunday was a non work day). I couldn’t be more happier with my experience with Choices and my agent Tunde. If you’re looking for a company to help you find a flat, look no further. Choices London is the way to go!
5/5
GoogleChoices have been really helpful when we had to move out of our house temporarily and into rented accommodation. Nicole Inkpen was particularly helpful and efficient when I required additional assistance in getting paperwork from the landlord.
5/5
GoogleWe recently had some issues in the flat that had been going on over a few months. I can’t speak highly enough of Nicole Inkpen, she has been so efficient and helpful with solving our problems and ordering us new appliances to be delivered on days that we were available to accept them. Very helpful and lovely! Thank you so much! Rachel Lucas
1/5
Google…
Really sorry to hear this, we will get on it and get the issue resolved
5/5
GoogleI had good 15 month stay in house managed by Choices. From the day I have moved in I found the staffs are very cooperative. I wanted to stay longer however the house was sold.The house move out process was also went smooth thank you Taryn Scrase and I have received my deposit on time:). Thanks to Choices team.
1/5
GooglePosting for a colleague: "When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me that until the leak's been fixed, there's nothing they can do. Since just before Christmas, my bathroom has gone from an inanimate room with a minor drip to being perhaps another month away from sentience. The mould has been steadily building up, and while I would love to welcome this new creature, now named Dave, into my abode, I'm not sure we'll get on well as my eczema has returned. This estate agent has no interest in my well-being; rather it wants me to stay there quietly so it can collect its profit each month."
Dear Quinn We are very sorry for the inconvenience you are suffering, we will make sure this is looked into to see if there is anything we can do to speed things up Give our regards to Dave
1/5
GoogleAbsolutely awful at corresponding. I emailed and rang several times about issues with the property and got a response almost two months later. The property was not up to the standard of the tenancy agreement and the agent certainly did not relay this information to the landlord. Correspondence was absolutely superb in the lead up to the payment of the agency fees...and shockingly sparse following. This is simply not up to any desirable standard of customer service. It is obvious that this agency feels it is acceptable to not take student tenants seriously. Choices are very unprofessional.
Dear Lara, please be assured we do take our obligations to our student tenants seriously. Please send the details of your concerns to our compliance Director Stephanie Prior at stphanieprior@choices.co.uk and she will investigate. Kind regards Simon Shinerock
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Choices has 1,492 reviews across its six offices, rated 4.3 out of 5 overall: 1,481 on Google, 10 on Facebook, 1 on View Agents. Company-wide Facebook reviews for Choices are counted once, not once per office.
Redhill has the most, with 736 reviews rated 4.4 out of 5, followed by Caterham with 295.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
