Trusted Agent profile Β· Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Choices office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Nick Jahanbani provided high quality services, and helped me to find a place to live in a short time. Recommanded!

Eric Β· 13 April 2023 Β· Choices London

Agent replied

I am so pleased Nick was able to help you find a new home, we really appreciate your feedback

5/5

Google

Professional service ! Spoke to Nick and he is very helpful & provide us property information we need.

Justin Β· 13 April 2023 Β· Choices London

Agent replied

Thank you so much for your feedback, I am pleased you received a great service from Nick

5/5

Google

Gabriella was great from start to finish. I never had trouble getting in touch if I had any queries and she kept me informed every step of the way. I couldn't be happier with the service I received from both Gabriella and Nicola who ensured our sale progressed as it should. Thank you!

Kelsea Β· 13 April 2023 Β· Choices London

Agent replied

Thank you, we appreciate the recognition

5/5

Google

I have just completed the buying process with Choices Sutton and I do have a really amazing experience to share. Although Gabriella is not the staff helping us in the very beginning, she provides a really good service before and after we officially exchanged contract with the seller. She is helpful and caring and really detailed mind. Whenever we have questions to ask, she is always quick enough to get the answer for us. This is really important for a first time buyer like me. Stress free experience! Would definitely recommend Gab if you need to get a property near Sutton area.

Samantha Β· 13 April 2023 Β· Choices London

Agent replied

Well done Gabs

5/5

Google

Amazing agent! Gabriella was great from start to finish. She perfectly matched buyers to our house before it even went on the market, achieving our price. We were moving in a chain and our onward purchase took longer than expected (through a different agent) and Gabriella kept our buyers informed and calm throughout. I don't think our move would have happened if it wasn't for her skills and knowledge. Thank you!!

Kirsty Β· 13 April 2023 Β· Choices London

Agent replied

Another fantastic review Gabs

1/5

Google

Do avoid this agency! Specially if you are a naive landlord! They will play behind your back, peeling all your skin off financially.

Koh Β· 13 April 2023 Β· Choices London

Agent replied Β· 19 June 2024

We are sorry to hear this, if you give us some more details we will investigate

5/5

Google

Amy and the team are Oustanding. They assisted in settling my family πŸ‘ͺ to our new apartment even while I was out of the country. …

Xris Β· 31 March 2023 Β· Choices London

Agent replied

Thank you for taking the time to leave this review. I am pleased you are settling in to your new home. Kind regards, Karen Gunner, Customer Services Manager

1/5

Google

Very Bad and Fake agent. Unprofessional negotiators they don't no how to talk and how to write mails. I never recommend this agent to anyone, simply say "beware of choices".They provide flat on rent to me in Sutton without cleaning, with fake EICR report(wires coming out of switches), broken furniture, mould after shifting moving date multiple times.

Shantanu Β· 31 March 2023 Β· Choices London

Agent replied

We are sorry for your bad experience, please contact our customer services and we will investigate your experience further and take appropriate steps

5/5

Google

Excellent service from start to finish from our agent, Gabriella. Proactive partner throughout the entire sale process. Highly recommend both her and her colleagues at Choices.

Michael Β· 31 March 2023 Β· Choices London

Agent replied

So glad to here, Gabs will be delighted

5/5

Google

Highly recommend Choices Sutton! Gabriella responded to our initial house hunt enquiry within 12 hours, and had us booked in for a viewing the following day before our property formally went to market. Gabriella was helpful throughout the offer process, even texting us at 8pm and 7am to keep us posted on negotiations. Our onward chain was complicated (due to the sellers/agents higher up) and by all accounts Choices managed this very well. Nicola was really helpful in dealing with uncommunicative parties further up the chain, and gave us updates as and when she could. Gabriella even dropped us a text when on holiday to check in on us. When we finally exchange and completed on our purchase, it was evident that Gabriella and Nicola were genuinely happy for us. Buying a house is a stressful process. If you want a team with good communication and excellent knowledge of the local market, Choices Sutton are for you.

Sam Β· 31 March 2023 Β· Choices London

Agent replied

Brilliant thanks 😊 …

5/5

Google

I want to thank Daniel for being a great agent for our recent property purchase for our company. Daniel was at every step a professional in helping us -- from viewing, to presenting our offer, to negotiation, and closing. We hope to work with him and Choices again.

Janice Β· 31 March 2023 Β· Choices London

1/5

Google

Please do not rent from this company! I was renting from them for about 10 years and it was nothing but disappointment. I had many issues with the flat ie heating wasn’t working, the door handle was broken, the floor was damaged because of the broken pipe but they simply ignored my complaints. Finally they were trying to force me to stay in the flat with small children while fire safety works were being done and of course keep paying rent . The work supposed to take up to 2 months, which is simply immoral! I had no choice but to move out. I have moved out more than a month ago and they still didn’t return my deposit. No explanation, no reason. Really unprofessional and immoral company, please be aware.

Marzena Β· 31 March 2023 Β· Choices London

Agent replied

Good afternoon, I am very sorry to hear of your complaint, please can you email Stephanieprior@choices.co.uk directly with the full details and we will look into this for you. Kind regards, Karen Gunner, Customer Services Managerial

5/5

Google

I’d been looking for somewhere for 4 months, refusing to settle for less than what I wanted. Amy from the Sutton branch was helpful, straight to the point and didn’t waste time in helping me find the perfect place. Although she doesn’t deal with the property management side of things, she has been beyond helpful and kind to make sure everything was as it should be. If Amy is dealing with your query, you’re in safe hands :)

Nusrath Β· 31 March 2023 Β· Choices London

Agent replied

Thanks Nusrath. 😊 Enjoy your new home …

5/5

Google

One of the amazing team. Our purchase is the trickiest one due to its complexity and dealt smoothly all these months and we are in New Home before Christmas. Dan is so helpful from the day that we made our offer. NICOLA, from the Sales Progession team handled all the complex queries for the past 6 months as our house move has been going through, I must highlight as there was lots of back and forth queries due to the nature of the tricky sale. She is patient and persistent to solve all issues and they were always available at the end of the phone or email and would always call back with news and updates. Even after the sale process they are kind enough to support which is remarkable from Nicola. There has been such great service with The choices, we would really recommend them, the service has been great!

Arun Β· 31 March 2023 Β· Choices London

Agent replied

Hi Arun, Thank you for your kind review, glad we could help with the process & best of luck in your new home. Take care

5/5

Google

Rating only, no written review.

Mario Β· 29 March 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your positive review. Kind regards CHOICES

5/5

Google

Great service from a very polite lady named Charelle

Angela Β· 29 March 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your positive review, we will pass this onto Charelle. Kind regards CHOICES

5/5

Google

Dealing with Choices has been very easy. Charelle is friendly, fast at communicating and a pleasure to deal with. I would highly recommend. Thank you.

Thomas Β· 29 March 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

Thank you for your positive review. Kind regards CHOICES

1/5

Google

I would avoid these guys at all cost, not sure if all the branches are the same but the Redhill branch however is hand full, Very unprofessional bunch of clowns. Reason being they handed the property to me not properly cleaned and paint spillage over the kitchen floor etc, when it came to the end of my contract which was in December 2022 I asked about my deposit and was told it’s being processed . 2 months went by and I heard nothing back and then called there office and was told the landlords in the middle of making a claim towards my deposit for what ever reason, they listed a bunch of stuff that wasn't true and couldn’t back it up because they didn’t update issues we reported previously on inventory πŸ˜‚ long story short they made a long list of claims but thankfully there deposit holder are experienced enough to realise what they are doing I got my deposit last week which took about 3 months ! and handed me back almost all of my money back ! AVOID THEM AT ALL COST.

Kizzie Β· 29 March 2023 Β· Choices Redhill

Agent replied Β· 26 August 2023

I am sorry if the landlord made a claim on your deposit, however I am pleased the TDS were able to adjudicate successfully. As I am unaware of the property you are referring to I am unable to comment further with regards to your specific deposit. I hope the team were able to assure you of the process and time in which the dispute can take. Kind regards, Karen Gunner, CHOICES

5/5

Google

Rating only, no written review.

Luke Β· 20 March 2023 Β· Choices Horley

Agent replied

Thank you for your Review Luke! Wishing you all the best in your new home. All the best, Choices

5/5

Google

Rating only, no written review.

Ermal Β· 20 March 2023 Β· Choices Horley

5/5

Google

Rating only, no written review.

Elif Β· 20 March 2023 Β· Choices Horley

5/5

Google

Great people and assisting in every way especially harry. I recommend this branch.

Ryan Β· 20 March 2023 Β· Choices Horley

5/5

Google

Great assistance and service from a guy called Alfie, was met with great attitude and pleasure.

Lewis Β· 20 March 2023 Β· Choices Horley

Agent replied

Thank you for your review Lewis. Alfie will be pleased to hear your positive feedback. Glad we were able to be of assistance!

5/5

Google

Excellent service, very warm and welcoming upon first contact. Would recommend to anyone looking for advice with property etc. can tell Alfie has been in the game for quite some time!

James Β· 20 March 2023 Β· Choices Horley

Agent replied

Thank you for the review James. Alfie will be very happy with the positive feedback. Glad we were able to assist!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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