Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSuch a helpful and friendly workforce. Made the buying process very easy for me. Dan Norris was amazing and even came out for me to view property again on a Saturday. All round very please with choices
Hi Zoe, Thank you for your lovely review, myself and the team are pleased we can help! Take care.
5/5
GoogleI am very impressed by the services and attention given to me.
5/5
GoogleRating only, no written review.
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleRating only, no written review.
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleRating only, no written review.
Thank you for your positive review. Kind regards CHOICES
1/5
GoogleStay Away from this agency !!
I am sorry to hear you have been disappointed in any service you have received. Please contact Stephanie Prior on stephanieprior@choices.co.uk and we will look into this for you.
5/5
GoogleBeth from Choices Redhill brilliant
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleVery fast and efficient when asked to complete a reference, thank you!
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleTreurnich Charelle was Very nice and helpful I am very satisfied about the service they provide
Thank you for your positive review, we will pass this onto Charelle. Kind regards CHOICES
5/5
GoogleCharelle was a pleasure to deal with..a situation arose caused by a self interested individual and Charelle dealt with it professionally and with good grace. She’s excellent
Thank you for your lovely review. Kind regards CHOICES
5/5
GoogleVicky Hall Wiling to help at anytime. Excellent customer service. This type of persons are the perfect model and example for the good growth and development of an organisation. Thanks a lot for your valuable help 🙏🏻
Thank you for your wonderful review. we will pass this onto Vicky. Kind regards CHOICES
5/5
GoogleDaniel has taken care of my flat if there are some problems since I moved to current flat. There were actually problems - the leak from the ceiling and a washing machine, not working shower and so on. He always tries to sort them out asap even if he was on weekend off. I do appreciate what he’s doing because he is on tenant’s standpoint and can see his professionalism. He knows what the service is. Thank you.
Thank you for your positive review, we will let Daniel know. Kind regards CHOICES
5/5
GoogleThe Team at Choices are very attentive with exceptional customer service. I dealt with Charelle and Rachael. They respond to queries promptly, escalate when necessary and make sure any issues are resolved. They are both assets to the company!
Thank you for your positive review, we will pass this onto Rachel and Charelle. Kind regards CHOICES
5/5
GoogleDaniel is very helpful and down to earth person. Every time I have faced any crisis in my property Dan has helped me and resolved the issue. Thanks Daniel.
Thank you for your positive review, we will let Daniel know. Kind regards CHOICES
5/5
GoogleDaniel Norris from Choices Estate Agents was the agent for a house I purchased in Croydon They are prompt in their responses, extremely helpful, and have always been there when I needed them. I highly recommend their services to anyone.
Hello, Thank you for your kind review, pleased we could help with the sale, enjoy your new home!
5/5
GoogleDaniel Norris from south Croydon branch was absolutely amazing. He was very supportive and was very informative and helped us with our expectations. He is friendly and Such a lovely individual. The team there was also very helpful and friendly.
Hi Ruth, Thank you for your kind review, we are all so pleased we could help you move into your new home! Take care.
5/5
GoogleI can highly recommend Rachel - Choices Estate Agent in Croydon. I moved into the area last year and from the start, Rachel was an absolute pleasure to work with. Honest, straightforward, and professional, Rachel is everything you wish for in an estate agent, she is quick to reply and communicate with me and solves any issue as soon as humanly possible. I have no hesitation in recommending Choices Estate Agent to others either selling or buying in the area.
Marianne, thank you for your review. Rachel is Croydon's portfolio manager for the Croydon office and is based in our head office. We all love Rachel :-). Wishing you all the best. Thanks Choices.
5/5
GoogleI am very impressed by the services and attention given to me.
Fantastic thank you
5/5
GoogleChoices were brilliant in helping us searching for our new home. Amy had helped us in every possible way to get the flat. She has been in touch with us and made sure our movement was as smooth as possible. They have a personal touch to everyone and which makes them unique as real estate agents.
Great to hear Saysntan
5/5
GoogleI would recommend using Choices Estate Agents, the team here in Crawley are very professional, friendly and efficient. Recently Amy is looking after my property. She has been incredible at answering any questions I have and sorting every step of the process. She has been friendly and really approachable the entire time.
Glad to read this
5/5
GoogleWe where shown around a property by Robyn and she made the whole process really easy and simple. Very knowledgable about the house, and answered every question we had, which we didn’t find when we looked at other properties with other agents. I highly recommend her and choices
Thank you for the review Jake, we are happy to help and glad you were happy with the service! Robyn Hanson- Branch Manager
5/5
GoogleGabriella has been amazing from start to finish. I never thought selling our flat would of been not only stress free but as quick as it was! They made everything painless and we're always so happy to help whenever I rung. I never had any issues trying to contact them and feel I made the best choice when choosing an estate agent
Top agent Gabs
3/5
GoogleRating only, no written review.
It would be nice to know more
5/5
GoogleProfessional , helpful and friendly stuff ! Dan from Sutton branch is carring and helpful!
So good to hear
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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