5/5
GoogleGood Service. I apreciate.
Agent replied · 21 March 2024
Thank you for your positive review. Regards Choices.
Trusted Agent profile · Surrey and West Sussex
Choices reviews in Redhill, Caterham, Crawley and 3 more
★★★★★
1,503 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,503 reviews on three platforms, rated 4.3 out of 5 overall.
1,492
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB295 reviews · 287 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ170 reviews · 163 on Google (3.9)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Choices office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI must commend William Donkor, he has been very supportive from the time of my viewing, the acceptance, and also the whole process of renting the property on Geneva Road. It was back and forth with so many things but his calm assuring voice and charisma was second to know. Thank you so much willam
Agent replied · 24 June 2023
Thanks for your lovely review Emmanuela! Another one to add to William's collection :-) Wishing you all the best with your new home thanks Choices
5/5
GoogleSuch a helpful and friendly workforce. Made the buying process very easy for me. Dan Norris was amazing and even came out for me to view property again on a Saturday. All round very please with choices
Agent replied · 24 June 2023
Hi Zoe, Thank you for your lovely review, myself and the team are pleased we can help! Take care.
5/5
GoogleI am very impressed by the services and attention given to me.
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
1/5
GoogleStay Away from this agency !!
Agent replied · 26 August 2023
I am sorry to hear you have been disappointed in any service you have received. Please contact Stephanie Prior on stephanieprior@choices.co.uk and we will look into this for you.
5/5
GoogleBeth from Choices Redhill brilliant
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleVery fast and efficient when asked to complete a reference, thank you!
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleTreurnich Charelle was Very nice and helpful I am very satisfied about the service they provide
Agent replied · 26 August 2023
Thank you for your positive review, we will pass this onto Charelle. Kind regards CHOICES
5/5
GoogleCharelle was a pleasure to deal with..a situation arose caused by a self interested individual and Charelle dealt with it professionally and with good grace. She’s excellent
Agent replied · 26 August 2023
Thank you for your lovely review. Kind regards CHOICES
5/5
GoogleVicky Hall Wiling to help at anytime. Excellent customer service. This type of persons are the perfect model and example for the good growth and development of an organisation. Thanks a lot for your valuable help 🙏🏻
Agent replied · 26 August 2023
Thank you for your wonderful review. we will pass this onto Vicky. Kind regards CHOICES
5/5
GoogleDaniel has taken care of my flat if there are some problems since I moved to current flat. There were actually problems - the leak from the ceiling and a washing machine, not working shower and so on. He always tries to sort them out asap even if he was on weekend off. I do appreciate what he’s doing because he is on tenant’s standpoint and can see his professionalism. He knows what the service is. Thank you.
Agent replied · 26 August 2023
Thank you for your positive review, we will let Daniel know. Kind regards CHOICES
5/5
GoogleThe Team at Choices are very attentive with exceptional customer service. I dealt with Charelle and Rachael. They respond to queries promptly, escalate when necessary and make sure any issues are resolved. They are both assets to the company!
Agent replied · 26 August 2023
Thank you for your positive review, we will pass this onto Rachel and Charelle. Kind regards CHOICES
5/5
GoogleDaniel is very helpful and down to earth person. Every time I have faced any crisis in my property Dan has helped me and resolved the issue. Thanks Daniel.
Agent replied · 26 August 2023
Thank you for your positive review, we will let Daniel know. Kind regards CHOICES
5/5
GoogleDaniel Norris from Choices Estate Agents was the agent for a house I purchased in Croydon They are prompt in their responses, extremely helpful, and have always been there when I needed them. I highly recommend their services to anyone.
Agent replied · 24 June 2023
Hello, Thank you for your kind review, pleased we could help with the sale, enjoy your new home!
5/5
GoogleDaniel Norris from south Croydon branch was absolutely amazing. He was very supportive and was very informative and helped us with our expectations. He is friendly and Such a lovely individual. The team there was also very helpful and friendly.
Agent replied · 24 June 2023
Hi Ruth, Thank you for your kind review, we are all so pleased we could help you move into your new home! Take care.
5/5
GoogleI can highly recommend Rachel - Choices Estate Agent in Croydon. I moved into the area last year and from the start, Rachel was an absolute pleasure to work with. Honest, straightforward, and professional, Rachel is everything you wish for in an estate agent, she is quick to reply and communicate with me and solves any issue as soon as humanly possible. I have no hesitation in recommending Choices Estate Agent to others either selling or buying in the area.
Agent replied · 24 June 2023
Marianne, thank you for your review. Rachel is Croydon's portfolio manager for the Croydon office and is based in our head office. We all love Rachel :-). Wishing you all the best. Thanks Choices.
5/5
GoogleI am very impressed by the services and attention given to me.
Agent replied · 22 April 2026
Fantastic thank you
5/5
GoogleChoices were brilliant in helping us searching for our new home. Amy had helped us in every possible way to get the flat. She has been in touch with us and made sure our movement was as smooth as possible. They have a personal touch to everyone and which makes them unique as real estate agents.
Agent replied · 22 April 2026
Great to hear Saysntan
5/5
GoogleI would recommend using Choices Estate Agents, the team here in Crawley are very professional, friendly and efficient. Recently Amy is looking after my property. She has been incredible at answering any questions I have and sorting every step of the process. She has been friendly and really approachable the entire time.
Agent replied · 22 April 2026
Glad to read this
5/5
GoogleWe where shown around a property by Robyn and she made the whole process really easy and simple. Very knowledgable about the house, and answered every question we had, which we didn’t find when we looked at other properties with other agents. I highly recommend her and choices
Agent replied
Thank you for the review Jake, we are happy to help and glad you were happy with the service! Robyn Hanson- Branch Manager
5/5
GoogleGabriella has been amazing from start to finish. I never thought selling our flat would of been not only stress free but as quick as it was! They made everything painless and we're always so happy to help whenever I rung. I never had any issues trying to contact them and feel I made the best choice when choosing an estate agent
Agent replied · 13 April 2026
Top agent Gabs
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 295.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
