Charters reviews from tenants

★★★★★ 5/5

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Thanks to Jas for the expedient service

Jas found for me a home and managed to get me moved in within two weeks, This was a difficult time for me and Jas had great empathy bringing myself and the property owners to an agreement and a moving date that suited us both. She kept me updated daily and ironed out any issues that arose. I would like to thank her and Charters for a first class professional service.

Ruth · 7 June 2016 · Charters Winchester

★★★★★ 5/5

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Professional, expedient, and very helpful.

Rating only, no written review.

Margaret · 7 June 2016 · Charters | Head Office

★★★★★ 5/5

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Tracey is an ideal agent: very accommodating and having a very pleasant manner in any communications with me.

Jan · 6 June 2016 · Charters | Head Office

★★★★★ 5/5

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Very good and professional

Rating only, no written review.

Zofia · 6 June 2016 · Charters | Head Office

★★★★★ 5/5

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Superb level of customer care.

This was our first time venturing into the rental market. Tracey added a real personal touch throughout the rental process allaying any anxieties and kept us up to date with all the information we needed. She was an outstanding point of contact throughout the year. Well done and a very big thank you. Gwyn and Anne Evans

Gwynfor · 25 May 2016 · Charters | Head Office

★★★★★ 5/5

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Adel is always friendly, efficient, thorough and responsive.

This was our first time renting in the UK and Adel eased us through the process with efficiency. She is always very quick to respond to any query, and to drive problems though to resolution. She's always cheerful, and we felt she did a good job of representing her landlord whilst at the same time showing sympathy for any issues we had.

Lewis · 19 May 2016 · Charters | Head Office

★★★★★ 5/5

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Fantastic Service

Lisa has been very helpful since the start of our rental and getting the ball rolling. I have used a few letting agents but none have been as professional and helpful as Lisa at charters. We have now been in our lovely house for nearly two months. All issues are dealt with in a timely manner which is fantastic. Thank you so much for everything!

Samantha · 12 May 2016 · Charters | Head Office

★★★★★ 5/5

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Fantastic service

This is the second time that Charters Winchester have found us an apartment. The staff are friendly and dedicated. Jas and Lily listened carefully to what we wanted and the found the perfect property. Charters would always be my first choice if looking for another property.

Caroline · 8 May 2016 · Charters Winchester

★★★★★ 5/5

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Fantastic

Lisa was very professional at all times and also very patient. Extremely helpful and just fantastic.

Rebecca · 6 May 2016 · Charters | Head Office

★★★★★ 5/5

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First flat rental

Lily really help my partner and I find the right flat for us for our first home together. She was went above and beyond by arranging viewing around our schedule. Lily was organised and had all the information we needed. Thank you so much for all your help.

AM · 3 May 2016 · Charters Winchester

★★★★★ 5/5

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Speedy, fuss free, service.

We had successfully negotiated a tenancy through Charters, when on the day we had signed everything, it fell through. So they had to find is somewhere else, very quickly, which thankfully, they did. Eight months later, we need to move again and the process has been smooth and trouble free. Amazingly we only handed the keys back on Sunday evening, today is Friday and we already know we will get our deposit back and no exit fees to pay. With our previous agent, that process took six weeks with a £125 fee to pay for the exit inventory check. Thank you Charters.

Kevan · 29 April 2016 · Charters | Head Office

★★★★★ 5/5

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Excellent

I actually said to one of my work colleagues when talking about the moving process - "Charters just ooze professionalism". Jas was friendly and efficient and when I informed her that I wished to be living in a new place as soon as possible I felt re-assured that Charters and Jas would help me do this as I was able to view the place which ultimately I moved into, within 5 hours of making the enquiry. Additionally, the staff at head office were very helpful which added to the whole service offered. Thank you Jas and Charters.

Jack · 29 April 2016 · Charters Winchester

★★★★★ 1/5

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Kirsty Reed

My experience with charters as a whole has not been great at all, and I would not rent with charters ever again. But Kirsty has been amazing, it was such a relief when she became my point of contact, as I was getting responses and very promptly, she actually cared about my circumstances and any issues I had, and went out of her way to meet my needs. The company are very lucky to have her. Thank you.

Laura · 29 April 2016 · Charters | Head Office

★★★★★ 5/5

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Well done And thank you to all at Charters

Tracey has been fantastic in helping us move and always happy to help. She has made life easier through a stressful process.

Tabs · 26 April 2016 · Charters | Head Office

★★★★★ 5/5

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Friendly,courteous,service

After renting for sometime through another agent,charters bought out the company and the service recived went up,problems previously overlooked were quickly fixed or put right by the quick thinking initiative of Kirsty Reed. would recommend anyone dealing with Kirsty will have no problems as she is very friendly and has lovely telephone manner ,always quick to respond to any problem.problem solved pretty much immediately.

Andrew · 24 April 2016 · Charters | Head Office

★★★★★ 5/5

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Extremely personabable, friendly and helpful

Jas recently helped us to find our first rented flat together which was an exciting time. We really appreciated how helpful and friendly she was throughout the viewings and the rest of the renting process. Jas made us feel comfortable with any quieries and questions we had with regards to the properties and was very patient with us when we struggled to choose which property we wanted. What a lovely lady, we would definitely recommend her. we wish Jas all the best and hope to see her around. Charlotte and Matt.

Charlotte · 22 April 2016 · Charters Winchester

★★★★★ 5/5

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We needed a quick turnaround on our rental

The house we wanted to rent was perfect but we could not commit until contracts were exchanged on our house sale. Finally this was done with only 2 weeks to completion so the rental process had to be as quick as possible. Kirsty understood our position and helped move the process along through its various stages so that we could take possession with a week to spare. We found the whole Charters house rental procedure to be efficient and Kirsty was especially helpful in overcoming any difficulties.

David · 21 April 2016 · Charters | Head Office

★★★★★ 5/5

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Personable, honest and reliable

Kirsty has managed our property for a year nearly, she has always managed to balance being a true professional with excellent friendly social skills. We have found Kirsty to be reliable, she does exactly what she says she is going to do... It's so refreshing! Kirsty has made renting alot easier for us, it makes such a difference having an approachable agent to discuss issues with, she is a true asset to charters.

Rebecca · 18 April 2016 · Charters | Head Office

★★★★★ 5/5

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Very helpfull.. had all the answers...

Thankyou lisa for all your help on our first home together... All our questions and quiries you had thr answers for... perfect! Felisha and terry xxx

Felisha · 9 April 2016 · Charters | Head Office

★★★★★ 5/5

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A credit to the company!

Tracey was absolutely excellent! She bent over backwards for us to get the tenancy all sorted and turned around within 4 days which is absolutely incredible - not just for the amount of work she put in but also how communicative she was with us during the whole process. She was always on hand if we had any questions and has continued to provide an excellent level of service and customer care even after we'd moved in.

Eleanor · 31 March 2016 · Charters | Head Office

★★★★★ 5/5

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Efficient, honest, excellent communicator!!

Serena was most helpful from the start and I felt was always honest about what was going on with other potential tenants so I could gage the situation and make a decision. Moving from another part of the country is challenging but Charters have a very efficient and effective paperwork trail so I found the whole process very smooth. Thanks for making it so easy Serena!!

Simone · 26 March 2016 · Charters Alresford

★★★★★ 5/5

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Helpful, genuine and professional!

Serena couldn't have been more helpful from the start of the process! Warm, smiling and so genuine it was such a pleasure to have her look after us! When we had a problem in the final stages of the rental she was reassuring and quick to support us in our resolve to sort out! Thank you so much for a really positive experience.

Sandr · 26 March 2016 · Charters Alresford

★★★★★ 5/5

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A Human on the End of the Line

I just wanted to say what a pleasure it was to have a real human being to consult when needing some advice on moving out and last minute issues. Kirsty was not only human, by which I mean kind and understanding but was also exceptionally helpful, full of good advice and helpful solutions, issuing me with a copy of the guide to leaving a tenancy, giving me details of recommended cleaners etc etc.. It made the moving out process as smooth and painless as possible. I just wanted to say thank you and to let you know how much I appreciated that help and advice from a person and not an answer machine... Kind regards, Sara Rollason

Sara · 22 March 2016 · Charters | Head Office

★★★★★ 5/5

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Lily - Endorsement

Lily is a very professional individual. We have always found her to be very accommodating and pro active in her approach and eagerness to support her clients.

Becky · 21 March 2016 · Charters Winchester