Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
100 reviews from tenants across 6 offices
100 reviews of Charters come from tenants, rated 5.0 out of 5 on average, across six offices in Winchester, Alton, Farnham and 2 more.
100 reviews from tenants, newest first, with the office each one is about.
5/5
View AgentsAdel showed us around a property, which is soon to be our new home. Adel was both incredibly welcoming and highly professional during our visit. Adel was able to answer any questions we had and her efficiency has put me at ease with the renting process. Thank you!
Fantastic 5STAR review for Adel at Charters Winchester, thank you Amy for your kind words, we appreciate your feedback.
5/5
View AgentsProfessional, excellent customer service and great communication
I was very impressed with Gary's efficiency and effectiveness. He called me back when he said he would and dealt politely and professionally - but with the all important human touch. He clearly had the best interests of both parties concerned and am grateful for the help and support he gave. I think the title of my review sums it up perfectly.
Fantastic 5STAR review for Gary in the Charters Alresford branch, thank you Liz for taking the time to write a review, your feedback is much appreciated.
5/5
View AgentsVery prompt, professional, and pleasant
Rating only, no written review.
5/5
View AgentsAdel has been very professional but also extremely personable .
I have been very impressed by the service Adel has provided during the process of arranging our tenancy agreement for 2 High Barn, Warnford Her approach has been efficient, friendly and I am very grateful for the assistance she has provided in making the whole experience as painless as possible.
Thank you for taking the time to provide feedback. We are pleased to hear that you have been satisfied with the service provided by Adel. Your comments are very much appreciated.
5/5
View AgentsAs a tenant, I have had poor experiences before with Estate Agents, but Adel was like a breath of spring air. Cheerful, polite, professional and she made me feel like a valued customer, not simply a means of making money. I have been a house buyer as well as a tenant, and this was by far the best experience I have had of Estate Agents, thanks in the main to Adel. Jon Gray
Thank you Jonathan for your fantastic 5STAR review of Adel in our Head Office Property Management team..
5/5
View AgentsGail and the team pulled out all the stops to get me into my new home.
I was under a tight deadline to move out of my previous property and Gail provided expert advice to get me in to my new place. The day of the move was stressful but the charters team got me in on time.
Thanks Tim for your 5STAR review of Gail and the Charters Winchester team. Very happy to hear that the advice and support provided got you in on time!
5/5
View AgentsSuper helpful
Gail has been wonderful to work with. She knew i was only able to view properties over 1 weekend and she was able to get me a viewing at the property I wanted despite it being tricky.
Thank you Lottie for recognising Gail's efforts at identifying how crucial your time constraints were and for the 5STAR review for Charters Winchester.
5/5
View AgentsExtremely professional and helpful!
Gail was wonderful to work with! Very thorough and helpful throughout the entire process. I would recommend her to anyone! Thank you!
Thank you Ashley for your 5STAR review of Gail's recent rental customer service from Charters Winchester. Thanks for the open recommendations too.
5/5
View AgentsWould definitely recommend!
We have just rented a house through Charters with Gail. She was very helpful since the beginning of our research and helped us find the perfect place. Gail was also very patient with all our questions and queries and made all the process really smooth. Would definitely recommend!
Thanks Lina for your kind 5STAR review following your recent rental via Gail at Charters in Winchester. Delighted you are happy and thanks for the recommendation to others...
5/5
View AgentsHelpful, friendly and determined.
Working with Gail was an absolute pleasure - I spent a lot of time looking for a property to rent recently and found her to be honest and helpful without ever being pushy. I'd wholeheartedly recommend both Gail and Charters.
Thank you very much John for giving Gail her first Charters review! Delighted to hear that you are satisfied and recommending Gail and Charters to others... Thanks again for the 5STAR review...
5/5
View AgentsVery helpful
Rating only, no written review.
5/5
View AgentsFast, efficient and polite
Adel has been a pleasure to deal with. She's responded quickly and professionally to any queries we've had and has kept us well informed through out the process. We have dealt with numerous agencies over the years and can confidently say that this was easily the most professional. Which fills us with confidence going forward that we will be well looked after whilst living at the property.
Many thanks Lindsey for your wonderful 5STAR review of Adel's customer service from our Charters Property Management team based at Head Office. Much appreciated.
5/5
View AgentsGreat professional
I am so glad that I had Adel as my property manager. She was always very professional, kind and available to answer all my questions.
Thank you Cidalia for your lovely 5STAR review of Adel in our Head Office Property Management team.
5/5
View AgentsFriendly, efficient, fast!
I've just rented a house through Charters and Adel made everything go so smoothly despite my need for a very fast turnaround. MAny thanks indeed.
Nicola, many thanks for taking the time to kindly review Adel with your positive 5STAR testimonial of services received... THANKS
5/5
View AgentsFriendly, professional service
When I ran into problems sorting my rental, Adel was there to guide me through the process with her friendly and understanding manner. Thanks very much!
Thank you Siobhan for this lovely 5STAR testimonial of Adel in our Property Management team. Delighted to have been of service to you...
5/5
View AgentsAdel worked tirelessly to help arrange our tenancy. Incredibly helpful. Thank you A & L
Andy, thank you so much for your 5STAR review of Adel's service surrounding your recent tenancy - much appreciated!
5/5
View AgentsFantastic service helping us find our new home
Adel has been excellent helping us negotiate our new tenancy agreement for our new home in Winchester. Relocating to the area is difficult enough, but Adel has made the process much easier.
Thanks Kelly for your lovely 5STAR review of Adel at Charters Head Office, following her customer service at helping you to rent your new home...
5/5
View AgentsFantastic!
From initial meeting to paying for the property (the next day) Ryan has been wonderful, helpful professional and very informative. We cannot recommended highly enough! Thank you Ryan. Phill and Gail Durbin
Gail, many thanks for endorsing Ryan of Charters in Winchester as FANTASTIC! 5STAR recognition very much appreciated...
5/5
View AgentsI've had the pleasure of working with Adel and have found her to be very professional, polite and friendly.
Stef, thanks for reviewing Adel at Charters Head Office with 5STARS for her Lettings and Property Management support!
5/5
View AgentsGreat realtor
Ryan is a great realtor. He really engages with the customer and understands exactly what they are looking for. He is a helpful and friendly person and very accommodating. I would give him 7 stars if I could.
David. Many thanks for the 5STAR recognition - shame we couldn't accept the full 7STARS! Super testimonial of Ryan and his Charters Winchester team...
5/5
View AgentsFantastic A***
Adel has been absolutely amazing, she has made the whole process of renting a great experience, on hand to answer questions almost instantaneously. Everything has just run so smoothly, Adel has made what could have been a very stressful time run without hassle and she has actually made it a very enjoyable experience for both myself and my husband. We both cannot thank Adel enough
Darren, thanks for this great and honest review of Adel and her Property Management customer service whilst guiding you through the world of renting! Delighted that you are so happy and the experience was made all the more enjoyable, thanks to Adel.
5/5
View AgentsTwo rentals so far
In early 2016 I needed my first ever rental property, and Lily was first on the scene. The first property she showed me is the one I ended up in. Eight months later I needed my next one, and Lily remembered me from before and managed to help me secure my next rental. Lily's always very friendly and efficient, responding to emails and calls quickly, (and often outside of what I would call "normal working hours", showing a dedication above and beyond the norm). Next time I come to rent, Lily will likely be the one I turn to for assistance.
Many thanks Tim for highlighting Lily's effective customer service. Your 5STAR review is greatly appreciated! Thank You
4/5
View AgentsWinchester Renting Experience
We decided to rent a property for our daughter attending Winchester University at very short notice and found Lily to be very helpful. She was polite, friendly and enthusiastic in helping us secure a suitable property. We would definitely use her again in the future should we rent or purchase in the Winchester area.
Thank you Beverly for sharing your experience with Lily and the lettings team at Charters in Winchester. We hope we can help you again some day soon...
5/5
View AgentsFully supported throughout renting process
I have been renting a property through charters for the past 12 months. Adel has always been on hand to support me when issues arise. I have always been able to call or email to discuss matters feeling like Adel has given me her full attention each time. I would not hesitate to recommend Adel's professionalism and helpfulness to others.
Thank you Kevin for this kind endorsement of Adel and her Property Management support. Delighted to hear everything is to your satisfaction. 5STARS gratefully received. Thank You.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
100 reviews from tenants across six offices, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
