100 reviews from tenants, newest first, with the office each one is about.
★★★★★ 5/5
View AgentsEfficient, friendly, helpful Lily
Dealing with Lily is always a pleasure. She is always friendly and polite, always on time and professional. I prefer to deal with her with home visits as she remembers to be careful to not let our indoor cats out, and is always willing to remove shoes without reminders. She is efficient, and always quick to get back to emails. She is great at keeping in touch regarding appointments, and lets us know as soon as possible of any changes. She is always mindful of the fact that this is our home.
Di · 21 March 2016 · Charters Winchester
Agent replied · 23 March 2016
Thank you Di for your wonderful endorsement of Lily. She is extremely professional and considerate in all matters and it is lovely that she is recognised for this...
Thank You.
★★★★★ 5/5
View AgentsExtremely helpful, friendly and accommodating, Serena understood our needs and time pressures.
Serena went out of her way to work around our busty schedules and tight timescales to find us the perfect property and ensure we had more than enough time and opportunity to view this and other options, more than once, allowing me to travel up from Brighton to attend second viewings alongside my partner.
Communication has always been extremely prompt and clear, which has meant we were able to move quickly as needed to get all paperwork complete and again measure up and answer questions on the property.
Since moving in Serena has been equally helpful and i feel she is just around the corner and able to help should we need it although she is not even our dedicated managing agent 9who is of course also very helpful).
I would not hesitate to recommend Serena fully.
Ema · 18 March 2016 · Charters Alresford
Agent replied · 18 March 2016
Fantastic feedback, thank you Ema.
Great to hear you were accommodated by Serena at times best suited to you, for your convenience and that communication was equally concise to get you moved in. Please call in whenever you are passing even if its just to chat about life locally.
Thank You.
★★★★★ 5/5
View AgentsLily Review
I have really enjoyed working with lily so far in the process of renting a property in Winchester. She has been very responsive but also proactive in suggesting different properties - one of which we have agreed to rent. Thank you!
Clare · 15 March 2016 · Charters Winchester
Agent replied · 17 March 2016
Thank you Clare for your very kind words.
We have shared your comments with Lily and we hope to serve you, your friends or your family again in the future.
Thank You.
★★★★★ 5/5
View AgentsCharters have always tried their upmost to make us happy
We were looking for a long time for the perfect property to rent on a budget which is not easy to do in Alresford but they always kept us updated with possible properties and everyone in the Alresford Branch are great at what they do, but Connor was absolutley brilliant and couln't do enough for us. We are finally very settled in our flat and its all thanks to all the hard working staff at Charters Alresford.
Kirsty · 29 November 2015 · Charters Alresford
Agent replied · 8 March 2016
Thanks for your very positive feedback on the team in Alresford...
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