Trusted Agent profile
★★★★★
1,245 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.
1,240
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat team at Castles. Quick sale on my property, at the price I wanted to achieve and were fantastic engaging and supporting both the buyer and I (seller) throughout the process. James and Alexei were fantastic to deal with and would happily recommend
3/5
GoogleRating only, no written review.
I do not know who you are or the property to which you refer but can assure you that we return deposits as soon as possible or submit them to the TDS in the event that Landlord and Tenant do not agree. Should this be about a property Castles are dealing with then please email me or give me a call to discuss the matter David Edgar Managing Director
1/5
GoogleEnzo promised me a callback, 8 months later nothing. Makes you think what he did with my personal data??
Ayesha, My name is James Mulvee and I am the Branch Manager at Castles Estate Agents, Palmers Green. I have checked our system and you're not registered as our client nor do we have an Enzo working in this branch. Please could you call me on 0208 888 6081 to see if I can resolve any problems you may have or assist you further.
5/5
GoogleAlexei De Crescendo of Castles was courteous, and kept me well informed on my sale. He helped in securing help with the house clearance especially when we couldn't get down to London because of my partner's illness. Very impressed, would not hesitate recommending Alexei and Castles! Thank you.
5/5
GoogleI'm very happy with the entire service provided by Castles - with David bringing me on board/overseeing my house sale and Max dealing with the sale directly. They were professional, efficient and reliable throughout the entire process and despite our sale being challenging, were a pleasure to work with and represent us. Our listing looked great, they delivered a large amount of viewings (always with decent feedback) and once the sale was agreed were with us every step of the way. They were always quick to get back to me, great at communicating with/understanding our buyers, and worked very hard. I would be very happy to recommend them. Thank you Max and David!
Rachel, Thank you for the recommendation and I have to agree that you sale was far from straight forward but we are delighted that after a lot of perseverance we have finally got you moved . A key part of estate agency is dealing with problems within the progress of the sale and due to our experience in this field there is rarely an issue we cannot resolve. Good luck with the new country home and im sure you guys will love it . If you ever need any advice in the future please feel free to come back to us . Regards David Sipple Manager www.castles.london
5/5
GoogleJosh at castles was great. Really got what I was looking for and found us a great flat. Super happy with our purchase. He really helped drive the process through. I would definitely recommend him especially as hes the only agent ive ever met that is actually proactive and helpful.
Pascoe, Josh is a credit to Castles and we wish you all the best in the new home. Regards David Sipple Manager
5/5
GoogleCastles, helped ease what was an extremely challenging sale. I had never had to buy and sell together. I hurriedly put my property up for sale with another Estate Agents first, only to be totally let down by the property being overpriced and then slowly cut down. Castle's contacted me during this difficult period and I joined them as soon as I could. Max was incredible so focused and kind. David conducted all events with the utmost professionalism. If I was worried I would just pop into the office in Clapton and David would take charge of the query with patience, offering reassurance. An amazing team, I am so glad I used them. Big thanks!
Bilber, Thank you for the card and im so pleased you are happy with the new home. I know you were very skeptical of estate agents after your previous experience due to bad advice and poor service but thankfully we changed your perception and showed that we are not all bad. Myself and the team here always strive to ensure we give you the correct advice from initial valuation through to completion and this is why our clients value our honesty and approach to moving. Regards David Sipple
5/5
GoogleMax was full of calming reassurance during a particularly long and drawn out property purchase this year. Always gave updates when required and returned calls/emails quickly.
5/5
GoogleRating only, no written review.
5/5
GoogleEnzo let my property on the Huxley Estate within 1 week of it coming onto the market very professional service
5/5
GoogleRating only, no written review.
5/5
GoogleJust wanted to say a big thank you to Nof and his team at Castles Estates Agents. They helped us to buy our perfect dream home. They were patience with us while we sorted out our side of the buying process and they were professional in all their dealings with us. Thank you again
5/5
GoogleHaving spent a year on the market without much success we moved to Castles and the difference was incredible, we had an agreed offer within a few weeks. I wish we had gone with them from the start, their experience, knowledge and professionalism is head and shoulders above the rest and it really does make a difference. Thanks especially to Abraham and Sandro who did a fantastic job.
3/5
GoogleRating only, no written review.
I do not know who you are or the property to which you refer but can assure you that we return deposits as soon as possible or submit them to the TDS in the event that Landlord and Tenant do not agree. Should this be about a property Castles are dealing with then please email me or give me a call to discuss the matter David Edgar Managing Director
5/5
GoogleAlex Philippou & all the Castles team have been really helpful throughout the management of my property. Five stars that is, no less!
5/5
GoogleWell, what can I say.... Everything was going wrong, I had a very, very bad credit score, due to a near fatal illness a few years back. The last agency, Hetheringtons, shafted me due to my situation, they charged me 25k up front in cash, Plus 6 months deposit, just to let their property for a year. So, I didn't expect much better from Castles Estate Agents to be honest. However, Enzo Soylu, a letting negotiator at Castles, trusted in me from the very start, he guided me sympathetically through the referencing process and vouched for me to his colleagues, at his own risk and to his own detriment. Finally, I'm now in one of the most beautiful apartments ever and I'm elated :-) Thank God for Enzo & Castles Estate Agents.
5/5
GoogleColin at Castle has been so wonderful in helping us get our new home (which we absolutely love) he really did go above and beyond. Thank you from Becky&Luke
5/5
GoogleSandro has been very helpful and one of the most professional state agents I have ever dealt with. He made the whole experience manageable. Thank you
5/5
GoogleCastle are a top class estate agency. I have used their services to rent, buy & sell through them and when I return to crouch end, they will be my first call! Thank you to everyone at Castle’s, especially Sandro, who has become a friend and always there beyond the call of duty!
5/5
GoogleThanks to the wonderful Sandro at Castles for selling our house !!! We genuinely believe that they are the best agents in the area!! ⭐️Always a smile! ⭐️Always time for any questions. ⭐️Always professional, giving good advice and following through with honest feedback. ⭐️Always on it, ensuring the process runs smoothly. ⭐️We have used Castles of Crouch End a couple of times now and the experience has been both professional and courteous. ⭐️Believe me if it all starts going pear shaped you want these guys in your corner. ⭐️Thanks again to the whole brilliant team, Abraham, Sandro, Colin and Jan !!!
5/5
GoogleCastles Crouch End have been fantastic throughout my experience in selling a property in the area. Colin, the agent who looked after us from start to finish, was extremely professional, easy to communicate with, friendly, courteous and polite. With lots of competitors in the town all with slightly different offerings it was difficult to decide on one agent to sell with. Deciding to work with Castles was the right decision and I would highly recommend them to family and friends.
5/5
GoogleHave dealt with many Estate Agents over the years but Bruno, George & Panos are a credit to the industry. I can honestly say pleasure dealing with Castles, very informative on all stages of selling and extremely attentive. Well Done Guys!!
5/5
GoogleThe team at Castles were very helpful right from the beginning of our buying process. We unfortunately had a delay in our purchase, but Bruno was always on hand to answer any questions and help move the situation along when possible. Would definitely recommend the team at Castles for an honest and reliable service.
5/5
GoogleI'm not one to usually write reviews but I'm so grateful to George, and Castles, that I felt like I had to. I work in the City and wanted an easy commute but was struggling to afford anything in Hackney. A colleague recommended Tottenham and Castles to me, and I'm so glad he did. I'm a first time buyer and was absolutely terrified about the buying process. George at Castles helped me at every step of the way, answering all of my (very, very silly) questions and advising me on each part of the process. I'm now a very happy home owner and I am totally in love with Tottenham. A big thank you to the George, Bruno, and Castles team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
