5/5
GoogleFantastic agency and brilliant service.
Trusted Agent profile
Castles Estate Agency reviews in London
★★★★★
1,245 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.
1,240
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB294 reviews · 291 on Google (4.6)4 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR286 reviews · 284 on Google (5.0)10 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN280 reviews · 276 on Google (4.9)6 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)4 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR155 reviews · 153 on Google (4.7)1 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP45 reviews · 41 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles Estate Agency office
Newest first, from every platform, with the office each review is about. First names only.
Google3/5
GoogleRating only, no written review.
Agent replied
I do not know who you are or the property to which you refer but can assure you that we return deposits as soon as possible or submit them to the TDS in the event that Landlord and Tenant do not agree. Should this be about a property Castles are dealing with then please email me or give me a call to discuss the matter David Edgar Managing Director
5/5
GoogleAbraham has been absolutely brilliant. He was helpful, friendly and hugely professional from the start, giving us good advice and finding us a buyer in record time (and in a tough market). He'd been recommended by several friends and now I know why. Thank you Castles and thank you Abraham for your brilliant work.
5/5
GoogleGeorge and Bruno gave us a fantastic service from start to finish they always kept us updated, were very professional and were able to answer any questions we could throw at them. They made the process of selling our property a smooth and stress free one. I would not hesitate recommending Castles Tottenham to anyone wanting to sell their home.
5/5
GoogleCastles Hackney have been amazing to work with. Moving home is so stressful, but David & Josh especially made the whole process so much easier to manage. I like how straightforward they are- they've restored my faith in Estate Agents!
5/5
GoogleI came to Castles in 2017 after losing both my parents very close together in 2016. I met David the manager and he was lovely. He got me started straight away! The whole team are so friendly and supportive. I found that they are always ready and willing to help regardless. I was so pleased when I met Max, he was so understanding of my situation and the fact I needed to sell up my parents old home very fast due to IHT reasons. He worked swiftly for me. Before I knew it I had more viewings then I thought possible in such a short space of time. I always had loads of questions and needed help filling in forms etc and he was always to hand. I could email, call or pop in for a visit any time. Even when he was on holiday he was still very in the loop with my position. Considering the really tough rough year that I’d been going through he just made it that much pain free in selling my parents house. Now it’s all complete I feel settled. Great rates that didn’t make my bank account cry. And a service like no other! Brilliant work! Max I can’t thank you enough! Through the little bumps here and there that you smoothed out for me with no hassle and that you was always happy to help, to my panic attacks that you calmed, you really have been amazing! You’ve made this very first experience for me a breeze. When it’s time to move again I know who I’ll come to. Thanks so much again! I know my mum and dad would bee so happy knowing their home was in safe hands and how you looked after me too!
Agent replied
Pamela Myself and Max are so thankful for your kind words and it really does mean a lot to us when we hear what a positive experience you received . We really do believe giving sound advice from the initial valuation to the day of completion and being responsive and precise when dealing with problems is the key to managing the whole buying /selling process . Your mum and dad have raised a wonderful young lady who has stepped up to the plate and we wish you all the best in the future . Please call us anytime you may need any advice as we are only a phone call away and good luck in your new home .
5/5
GoogleWow! Wow!! Wow!!! I strongly and highly recommend this extremely efficient "Estate Agents" any day. I first met with David Sipple (Branch Manager) in July 2017. He is a very polite and professional Guy, has lots of experience in this field and certainly knows what he is talking about. Just wish I had listened to him from the outset. David gave me an accurate estimate of what my flat was worth but I didn't listen, so went elsewhere for my flat to be advertised at a much higher price. Days, Weeks and Months passed away - but to no avail. I did have people viewing my flat, but no one made an offer. Meanwhile, David didn't give up on me. He kept calling for an update and told me he knows the current market and honestly doesn't believe my flat would sell for that high price. To cut the long story short, I took David's advice and let him advertise my flat via Castles and at his suggested price which was still within my estimated budget anyway. Astonishingly, my flat was sold by the Castles just after 10 days of them placing it on the market and I have now moved into my new semi-detached house. I'm still flabbergasted! There were only two (2) people who reviewed my flat and one of them (Cash buyer) bought it. Wow! David also has a fantastic team who are very polite and great to work with. I must also mention Max Whatley (Sales Negotiator) who David assigned my case to deal. He was always keeping me posted with the progression and explained each stage of the process step by step since it was my first time of selling a flat. If you're looking for a reliable and honest Estate Agency - please look no further.... Castles will do the job to satisfactory so you can relax. I can't stop singing their praises and have been spreading the word to my friends and family ever since. Thanks once again David, you and your team. I am a VERY satisfied customer. Best Regards Tony
Agent replied
Tony, What can i say , what a brilliant review and thank so much for taking the time to emphasize the process we went through. I initially turned down the opportunity in assisting to help you move as one of my beliefs as an agent is to ensure I always give you the correct valuation/advice as it is fundamental in helping you then decide as to what property you will be able to purchase and i know at that stage you wanted to try a far higher price advised by other agents. If I had accepted the opportunity at that stage then I would have under achieved like the other agents and that frankly is where we will separate ourselves to the average agent as we all know that winning an instruction does not automatically transfer to selling your home. It was a pleasure to work with you and its most rewarding when clients feel so positive about their experience as there is sometimes a lack of understanding into the expertise and quality of service needed when moving home. Tony I wish you all the best in the new home and a massive thank you for the wine from both me and Max . Regards David Sipple Manager
5/5
GoogleExceptional. I doubt I'm alone when I say that my previous dealings with Estates agents (particularly in London) has been less than enjoyable (understatement) and quite frankly exhausting. From the moment I walked in to Castles to the moment I was handed my keys Josh and the team were fantastic. They will not waste your time with 'stock' they want to get off the shelf and actually tailor the search for you. Josh was honest with the upsides and the things to consider before making an offer for the properties - I didnt have to sift through emails of rubbish. It was a breath of fresh air. Furthermore I worked with their referred solicitors and mortgage broker - equally fantastic. If you have the choice of selling or buying with Castles - Josh, David and the team are the guys for the job.
Agent replied
Tierney What a lovely review and it is much appreciated as we try to differ from other agents and genuinely only offer you properties that we feel suit your requirements. I often receive positive feedback from our clients in regards to working with our recommended services and with both Max and Josh and its pleasing to hear you have had a similar experience. Good luck with the move and we await the invites to the moving in party. Stay in touch. Regards David Sipple Manager
5/5
GoogleOur flat has historically been bought and sold through Castles and as one of the best local estate agents we felt it best to stick with their expertise in the Harringay market. Panos and Steve run a friendly, efficient and knowledgable …
5/5
GoogleBest estate agents ever! We instructed castles estate agents in Harringay after using an online estate agent, and the experience couldn't have been more different. From the moment we met Panos and Russel , we knew we could trust them with …
Agent replied
Dear Marian, It was a pleasure helping you sell your gorgeous flat. I'm not surprised we were … More
5/5
GoogleMyself and my wife found the team of Panos, Steve, Russell and the other staff to be very helpful, friendly and professional in dealing with the sale. They were always willing to answer questions and offer advice on there matters …
Agent replied
Hi Raouf, It brings Steve, Panos and I no greater joy knowing we've helped you finally … More
5/5
GoogleBruno at Castles has been wonderful, he found us exactly what we were looking for and within a tight timeframe. It was a pleasure working with him on the purchase of our property. We definitely recommend him!
3/5
GoogleRating only, no written review.
Agent replied
I do not know who you are or the property to which you refer but can assure you that we return deposits as soon as possible or submit them to the TDS in the event that Landlord and Tenant do not agree. Should this be about a property Castles are dealing with then please email me or give me a call to discuss the matter David Edgar Managing Director
3/5
GoogleRating only, no written review.
Agent replied
I do not know who you are or the property to which you refer but can assure you that we return deposits as soon as possible or submit them to the TDS in the event that Landlord and Tenant do not agree. Should this be about a property Castles are dealing with then please email me or give me a call to discuss the matter David Edgar Managing Director
5/5
GoogleFantastic agency and brilliant service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, great agency
5/5
GoogleExcellent, friendly and professional service. Always ready to respond to the numerous enquiries we needed to make before a decision was made.
5/5
GoogleI recently sold my house with Castles and specifically with the sale being managed by Russell Totten, with Panos and Steve helping out too. …
5/5
GoogleVery friendly and efficient, we’re in our forth year renting and very happy.
5/5
GoogleExcellent, friendly and efficient service from the Castles team, massive thank you to Noura who went above and beyond to cater to all my needs. Would definitely recommend Castles.
5/5
GoogleSteve was brilliant at marketing our home. The photos were beautiful. We interviewed several estate agents and Castles were by far the most professional and friendly.
5/5
GoogleNoura and the team at Castles were warm and very helpful in helping us find a house in the Haringay area. The procedure was swift and efficient and made our move very easy. Thank you again to all the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
