Trusted Agent profile

Castles Estate Agency reviews in London

4.8

★★★★★ Excellent

1,245 reviews across 6 offices and 3 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,240

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

View Agents logo

4.0 / 5

1

Reviews on View Agents

All 6 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Castles Estate Agency office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

I've just bought my first flat through Castles in a long-drawn-out process (no fault of theirs!) and they were great - I totally trusted Russell all the way through, and appreciated getting honest answers when I asked for them. I would definitely recommend them.

Roland · 13 April 2018 · Castles Estate Agency London (5 Turnpike Lane)

5/5

Google

Great service from a friendly and helpful team! We recently completed a flat purchase with Castles and Russell and Panos provided a very professional service. They were always quick to reply to our enquiries and made the whole process an easy one. Would definitely recommend!

Will · 13 April 2018 · Castles Estate Agency London (5 Turnpike Lane)

5/5

Google

I bought my first flat through Castles and can highly recommend them. Russell and the team were very friendly and helpful, making the process a lot less stressful.

Rowena · 13 April 2018 · Castles Estate Agency London (5 Turnpike Lane)

5/5

Google

We received great service during the sale of our flat. We spoke to a wide variety of agents and chose Castles for their better understanding of the local market and for the additional thought and care they put into photographing the …

Dan · 13 April 2018 · Castles Estate Agency London (5 Turnpike Lane)

5/5

Google

We had a difficult sale and it could have fallen through without the team at Castles. I recommend them if you're planning on buying or selling in the area.

Greg · 20 March 2018 · Castles Estate Agency London (44/46 West Green Road)

Agent replied

Thank you for your kind recommendation Greg. Everyone at the office really appreciates your encouraging words. Regards George

5/5

Google

Warm and super friendly staff. It could've been a super stressful time but George was the calm I needed. He was knowledgable, readily available and made the whole process a smooth one.

Liza · 20 March 2018 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

The guys at Castles worked consistently hard to achieve a sale from start to finish. Always personable and available to answer any questions giving feedback throughout the process without any chasing - making the whole process very simple for me! Would use these guys again in the future!

Andy · 13 March 2018 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Andy , Great working with you and thanks for giving us the opportunity to help you move as I know you had tried to sell with an online agent previously that didn’t go to plan . I hope you guys are enjoying the new flat and please feel free to contact us anytime . Regards David Sipple Manager

5/5

Google

Very helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.

G · 13 March 2018 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Graham , We sell a lot of properties that have tenants currently living and I know it can be a stressful time as it is your home . Where ever possible we will try to find you alternative accommodation and im glad you were happy with the way Josh delt with you your experience with our management team . Regards David Sipple Manager

5/5

Google

Having previously bought a property through Castles, we returned for the recent sale of our home - choosing them out of four agencies that gave valuations - and they also ended up managing the purchase of our new home at the same time. Sandro was unfailingly warm, approachable and down to earth, whilst demonstrating professionalism, dedication and tenacity through thick and thin. He was a great communicator between all parties and managed to make us feel that he always had our backs, achieving good deals in a difficult market. A very positive experience and we would highly recommend them.

C · 6 March 2018 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

This is the second time I have used Castles and the reason I went back is because of the excellent service they provide to their clients. David and the team are very professional and provide a great service. Would definitely use again and would highly recommend. Thanks again for all your help David.

BrownSkin · 3 February 2018 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Bruno and George went above and beyond their call of duty in relation to the recent sale of my flat. It was a difficult process due to no fault of their own and they always were at the end of a phone or email quickly solving any problems that arose. George kept me updated on a weekly basis which I really appreciated. I don't live local so if anything needed to be done in my absence George dealt with this for me and often at short notice. George kept me informed and in my opinion was worth every penny and were more helpful than my local solicitor. They understood the process and talked me through the various stages. Both effective communicators and professional at all times. Thanks again for all their help. Jean

Marylou · 31 December 2017 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

We chose Abraham to sell our house for us as we felt that he was very professional and knowledgeable, as well as being a really friendly and hard working guy; we were not disappointed! Abraham worked tirelessly for us, and, in what became a complicated chain of properties, made sure that everyone was kept in the loop, and generally went above and beyond his remit. I cannot recommend Abraham and Castles highly enough!

Laine · 17 September 2017 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

Abraham and the Castles team were terrific to work with on the sale of my house and the purchase of another. They are knowledgeable, professional and, importantly, friendly. They were attentive to our needs, provided local insight and acumen and explained the process clearly. When problems arose, Abraham and team provided valuable solutions but never at the expense of their professionalism. I very much appreciated working with the Castles Crouch End team and would highly recommend them.

Darren · 26 August 2017 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

David and his team provided a good professional service and responded to all communication quickly. The property was listed quickly, they visited a number of times to respond to purchasers questions and they helped my tenant to find a new property. Thank you.

Tim · 9 August 2017 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

3/5

Google

In my opinion Stephen Carter is the best agent castles in edmonton have to offer. My personal view on the estate agents as a whole is not good but its also not bad, as in any situation please enter it with your eyes wide open take your time and make the decision thats best for you. That way you will avoid any confusion and Castles will be able to support you as a tenant the best way they can. I will say they are quick to deal with any issues that may arise and they will try thier best to make sure youre comfortable in the property youve rented. Just bare in mind theyre the middle man so they have to make sure you and also your landlord are happy.

Ginny · 30 July 2017 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

Castles are excellent, especially Enzo, he helped with everything and made it a really smooth transition into our first home. He kept us up to date with everything and even his colleagues helped with he wasnt able to be in the office. He always greeted with a big smile and was really easy to talk to. I'd recommend him to anyone wanting to move. 👍😄

Jessica · 30 July 2017 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

In an industry that has a notoriously bad reputation I can say genuinely this was a 5 star experience. I dealt with Abraham from Castles and his knowledge of the area, the house and the clients (both the vendor and us, the buyers) was absolutely impeccable. The experience was not only pleasant and friendly it was professional and extremely efficient. Honestly if i could by more houses I would, sadly i am not able too at this stage, but i can not speak in nice enough words about the whole experience. This is one of the largest choices a family can make in life and to move into a new house with so much happiness and good feelings was the simply the best way it could have happened. I highly recommend the people and agency as a whole. For me Crouch End is all about Castles Estate Agents. Thanks again Abraham and all your team.

Sam · 30 July 2017 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.

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