Trusted Agent profile

Castles Estate Agency in London

4.8

★★★★★ Excellent

1,279 reviews across 6 offices and 3 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,274

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.0 / 5 Having had a good experience of buying my property through Castles a couple of years ago, I decided to sell through them too and it was reassuring to be dealing ...Frances, 1 December 2016Read the review from sellers

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Castles Estate Agency office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I am a first time buyer and Max was incredibly supportive as he was hard working when acting as my estate agent. He understood almost immediately the sort of property I was interested in. And explained each stage of the process in thorough detail which was very reassuring during - what can be - a stressful period. Max was always at the end of the phone and was considerate to both the vendor and me the buyer, facilitating good communication up until completion date. I would highly recommend him. Natasha

Natasha · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Natasha, We are sympathetic to buyer’s knowledge and experience when purchasing properties and well aware first-time buyers have limited experience at the early stages. Max and Josh carefully select properties they feel are appropriate to your needs, rather than bombarding you with emails and pointless viewings which is why I believe you found your dream home so early on. We then ensure you are walked through the processes at each stage to ensure as minimal stress and uncertainty as possible. Congratulations with the purchase and I hope the move went well and feel free to contact us if you need any help and advice in the future. Regards David Sipple Manager

5/5

Google

Castles were absolutely fantastic. I had tried to sell my flat with another agent and got nowhere, but with Castles things were different. They were friendly, responsive, honest, and committed, found a buyer in no time, and then managed the sale process very smoothly. I was really impressed, and have no hesitation in recommending them.

Michael · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Michael, It was a pleasure working with you and thank you for choosing us to help you move. Thank you for listening to my advice from the initial valuation as it was key to ensure we found you a buyer speedily and getting you moved within 8weeks. Good luck in Walthamstow and if you ever need any advice don’t hesitate to call. Regards David Sipple Manager

5/5

Google

Max at Castles was brilliant from start to finish and really helped push everything through for us. Even our Solicitors commented on how great they were and how unusual that was, particularly in London. Would recommend.

Sophie · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

David valued our house and his valuation was nearest the price we eventually got. We actually went with another agent to start with, as they had sold our property to us and were very convincing, but he rightly predicted that we'd end up back with Castles eventually - and indeed that's what happened. He kept in contact throughout the process to understand how things were going, without putting any pressure on. Max then found us a buyer and took the sale to completion, and he was helpful and proactive throughout.

John · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

We sold our flat and bought a house with Castles a couple of months ago - Josh, Max and David were all extremely courteous, knowledgeable and diligent, and made the whole experience much more bearable! And we never got the sense they were trying to sell us something we didn't want (which is exactly the experience I've had with estate agents before).

Nichola · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Max from Castles was brilliant. Right from the very first viewing he was approachable and professional. All through the purchasing process Max was accommodating and kept us up to date on every step. Having Max involved made the complex and often frustrating task of purchasing a house run smoothly and "relatively" pain free. I would highly recommend using Max in all future property dealings

Jon · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

I’m finding it difficult to write this review, clumsily typing with one hand while the other tightly grips the keys to our new (dream) rental. This predicament is all down to the lovely Craig and Josh at Castles. My past experience as a tenant has taught me to view letting agents with a combination of suspicion, exasperation and a simmering loathing, so it was almost startling to encounter these two kind, friendly, thoroughly decent guys. If our experience so far is anything to go by I’m sure our tenancy will be a very pleasant one indeed. I’ve told them they are welcome to come and cartwheel with us around our home anytime they like.

Rebecca · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Despite a frustrating time with the vendor to finally complete on the purchase of the flat in Norfolk House E8 I found Max to be polite and efficient in how he dealt with us. He returned calls promptly and was calm and clear in what he did for us. This was a very good level of service. Thank you.

Scott · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Really impressed with this firm. Not you’re average estate agent - super local knowledge and just really honest and straightforward. We recently bought our flat with Castles and our agent Josh was a pleasure. He was tireless in nudging all the parties along and keeping everything on track. Would highly recommend for selling or buying.

David · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Sandro was fantastic, we've met a number of estate agents in our house hunt and none of them compared to Sandro. Genuinely really cared about us and finding a property we would be happy in. His communication was great, even helped along the sale by chasing relevant people. Cannot reccomend Castles and Sandro enough!

Scott · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

We have just sold a house in London E5 through Castle's in Lower Clapton Road. We couldn't have had a better service, and felt that every penny of the fee was deserved. David Sipple of their office came round within 90 minutes of our first calling, brought three potential buyers round the next working day (one of whom ended up buying the property), remained exceptionally helpful, proactive and easy to contact throughout the transaction, doing things like organizing a gardening consultant's visit at short notice when a particular question came up, and gave immediate and sensible advice whenever we asked for it. We are 100% satisfied and would recommend Castle's and David to anyone.

Jon · 29 July 2019 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

Very professional from start to finish. George and Bruno took care of everything from solicitors right through to smaller less important things. I would recommend them to any prospective seller.

David · 28 July 2019 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

I sold through George and Bruno and i must say they were very helpful, keeping me updated through the whole process throughout the sale. I would defiantly recommend them to anyone looking to sell there property in the area as they found me a buyer with ease!

Tom · 28 July 2019 · Castles Estate Agency London (44/46 West Green Road)

5/5

Google

I have sold a number of properties through Castles over the last two years and each time it has been a positive experience. The team are knowledgeable, professional and helpful and always a pleasure to deal with.

Demos · 28 July 2019 · Castles Estate Agency London (44/46 West Green Road)

Agent replied

Demos, It was a pleasure working with you over the last couple of years also if you or any of your developer friends need any assistance selling within the area please feel free to let me know and we would welcome the opportunity to assist . Regards George Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.

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