Trusted Agent profile
★★★★★
1,279 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.
1,274
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA special thanks to Stuart, Jai and Gentain great professional service 👏. Very experienced, helpful and supportive service truly much appreciated we finally 👏 did it thanks a million keep shining gents. I will recommend you to others .........thanks kind regards...... …
Hi Angeline Thank you for your kind words and hope you are enjoying country life. Stuart Gray Branch Manager
5/5
GoogleWe recently had the pleasure of working with Castles Estate Agents in London to purchase our new home, and we are satisfied with the service provided. From start to finish, the experience was smooth, efficient, and stress-free, which is a testament to the professionalism. A special mention must go to Jai, who took care of us throughout the process. His friendly and approachable manner, coupled with good communication skills, made us feel at ease at every stage. If you're looking for a trustworthy and reliable agency to assist with your property needs, we wholeheartedly recommend Castle Agency.
5/5
GoogleWe have sold two properties with Abraham and there's no one else we would trust for the job. He is always available, responsive, and understands the market inside out. Castles are all about reputation and long-term trust among both buyers and sellers (a rarity with estate agents in my opinion!).
Dear Sophie Thank you for posting your positive feedback, Abraham and the team are very appreciative. I know Abraham thoroughly enjoys working you, especially as you both share similar attributes. We are here for you to call upon whenever required. Wishing you and the family all the very for the future. Team Crouch End
5/5
GoogleI couldn't recommend Abraham more highly. His understanding of my needs both in looking for a home and managing the sale of my house in Highgate was outstanding. He has a huge amount of knowledge of Highgate and surrounding areas, with a brilliant grasp of the housing market more broadly. He also is very skilled in managing, what is often, a difficult process to get to exchange. Alongside being a really nice human who genuinely looks to create the best situation for all parties involved.
Dear Louise Thank you kindly for sharing your recent positive review, Abraham is very appreciative. I know he thoroughly enjoys working with you. Your pragmatic approach and ease of communication were extremely helpful in successfully progressing matters. Please do not hesitate in contacting us for any of your future property requirements. Wishing you all the best. Team Crouch End
1/5
GoogleWorst estate agent in London.
Dear Alice, Thank you for taking the time to leave us your feedback. However, after thoroughly checking, we couldn’t find any records associated with your name in our systems. Perhaps there has been a confusion with another estate agent? If not, please contact me as soon as possible. Best regards, Sandro Pappalardo Branch Manager Castles Estate Agents Hackney 0208 985 0106
5/5
GoogleThank you Castles we have had a really smooth journey finding our first flat in London. We imagined this to be really stressful but Jackson made us feel at ease and really helped us along this process. Can’t wait to move in soon!
Dear Rosie, Thank you so much for your feedback. We are delighted to have assisted you through this process, which can often be challenging and stressful, especially for a first flat. Your satisfaction is our priority, and we are pleased to hear that the experience has been smooth for you. We look forward to welcoming you to your new home! Jackson Roncales Vargas Sales and Lettings Consultant
5/5
GoogleI have bought and sold with Castles over the past 17 years. Abraham and his lovely team are meticulous, efficient, knowledgeable and always go the extra mile. The whole team are such a pleasure to deal with and their professional dedication is exemplary. There are always a few welcome laughs along the way too. I wouldn’t dream of ever using another agent in the area.
Dear Carolyne Thank you for your positive feedback, the Crouch End team are very appreciative. They simply adore working and assisting you and are grateful for your continued loyalty. See you soon. Team Crouch End
5/5
GoogleVery positive buying experience with Abraham and Castles. Built a good relationship early on when searching in the Crouch End area. Helped us secure our dream home. It was a smooth and transparent process with very quick response time. Facilitated our questions, requests and helped us work through any concerns. Would recommend and very excited to move into our first family home
Dear Hannah Thank you for your recent positive feedback, it's much appreciated. I know Abraham has thoroughly enjoyed assisting you both and pleased he was able to find you a very suitable home. Wishing you all the very best in your first family home. Team Crouch End
5/5
GoogleCastles Agency is the team that knows and continues to win through excellence in work, this is important to you guys! thank you very much for your hard work Mr. Laurent Boseni
5/5
GoogleAbraham and his team are top tier. He knows the crouch end high end market better than anyone and works tirelessly and with integrity for his clients.
Dear Andy Thank you for sharing your recent positive review, Abraham is appreciative. He has always enjoyed working with you and the family. Wishing you all the very best for the future and your new chapter. Team Crouch End
5/5
GoogleSandro and David did an excellent job selling my flat. They were professional and provided excellent client care throughout the process.
Hello Oliver, Thank you for giving us the opportunity to sell your beautiful property. It has been a pleasure working with you throughout this process. Here at Castles, we take pride in delivering exceptional service to all our clients, ensuring we provide bespoke packages tailored to each vendor, allowing us to achieve the best possible price that the market allows. Once again, thank you for choosing Castles. We wish you all the best for the future. Kind regards, Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleWe really appreciate the help we are receiving from David @ Castles. It is a first time purchase and he goes above and beyond to try to find the perfect match to our criteria within budget. He also seems a genuinely nice person and is a real credit to his office. Hope to work with you again soon
Thank you, Kiran for your Kind words, it was truly a pleasure meeting you and Louis the other day. I take pride in providing an excellent service to all our applicants by going above and beyond. We look forward to finding Louis his dream property ! Warm regards, David Ola Property Consultant
5/5
GoogleI would highly recommend Castles in Hackney. Sandro has been so professional, knowledgeable and helpful. He has made the experience of selling my flat far less stressful than I imagined. He has kept me informed along the way, and has gone above and beyond for me. Honestly such a lovely man and a pleasure to deal with which makes so much difference.
Dear Julie Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you had such great experience and I truly appreciate your feedback. Warm regards Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleDavid and Sandro were absolutely fantastic to work with. We have just moved into a beautiful new flat that exceeded all our expectations and it is absolutely thanks to David, who managed to get us in quickly before it was snapped up. David was brilliant throughout our search, knew exactly what we were hoping for and kept trying until he found something that met every one of my (many) requests! Sandro worked so hard to get it over the line and we are so grateful to both of them. We wouldn't hesitate to recommend them. Thank you!
Hello Hayley, Thank you so much for your lovely feedback! We are glad to hear we were able to exceed your expectations. At Castles it is our pride and joy to provide an excellent level of service to all of our purchasers/vendors making sure we pay attention to the finer detail. It was a pleasure helping you & Will with the purchase of your property. Once again, thank you for choosing Castles ! Warm regards, David Ola Property Consultant
5/5
GoogleTHE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future. Sandro Pappalardo Branch Manager
5/5
GoogleTHE BEST!! 😊 I had a pleasure of working with this amazing team on sale of my property. They were updating me on the process constantly which was so helpful in understanding on what stage we were in. A special thank you to David and Sandro! 😊 Castle in my opinion are the leading estate agents in Hackney. They are the experts in this field and have a huge portfolio of clients ready to buy and sell which will save you so much time. Thank you!
Hi Anna, Thank you so much for your lovely feedback! It was a pleasure helping you with the sale of your property. Wishing you all the best for the future. Sandro Pappalardo Branch Manager
5/5
GoogleWe found them very professional and they dealt with our sale very well. Would definitely use again.
4/5
GoogleMy experience with castle estate agent in edmonton the staff members are very polite and helpful..they are very knowledgeable in what they do and listen to what you want to know.if they dont have an answer for you at the time they get back to you later with an answer..ln future l would recommend them to my fa.mily and friends...
Hi Cheddi, Thank you for your kind words. we are glad you enjoyed the experience with Castles. We are always here to help. Kind Regards, Jai Bakrania
5/5
GoogleGreat team to work with. They were able to find me a buyer and support the property sale completion in under 11 weeks. Thanks Stuart and Gentian
Hi Brian Thank you for your kind words, we pride ourselves on getting the job done in the quickest possible time, good luck for the future from the team at Castles.
5/5
GoogleThank you to the team at Castles, Edmonton who went above and beyond to make my house sale go smoothly. I would definitely recommend them for doing a first class job.
Hi Barbara Thank you for your kind words and I hope you are settled well into your new property.
5/5
GoogleI had my property through Castles Edmonton. Jai and Stuart helped me through every step of the process. Now I am buying another property with them again. Its an absolute pleasure working with them. Thank you Jai and Stuart.
Hi Nang Thank you for your kind words, as you said you are now onto the second property with us hopefully it goes as well as the first Regards Stuart Gray Branch Manager
5/5
GoogleIn my experience selling a house can be a stressful, but not with Castles agents in Edmonton. From the start to completion took a smooth 6 weeks.Gentian Morina knowledgeable and gave sound advice,who was highly professional, keeping me updated throughout,friendly, polite, and helpful.Would highly recommend them.
Congratulations on the completion of your sale and thank you for using Castles to help you with your sale. Gentian
5/5
GoogleI have purchased several properties from Gentian at Castles. He is a fantastic estate agent. He remains in contact throughout the whole process and works above and beyond everytime to get things over the line. He is very professional and polite. I look forward to continue working with Gentian and his team.
Thank you Dimitris, I glad your happy with what we did for you. It has been a few times you have bought through us long may it continue Regards Stuart Gray Branch Manager.
5/5
GoogleFrom putting my property with Castles Edmonton branch to completion of sale took just 6 weeks. Gentian went above and beyond to find me a buyer and kept me updated at every step of the way. Very professional, approachable and courteous. Highly recommended to get the job done.
Congratulations on the completion of your sale and thank you for using Castles to help you with your sale. Gentian
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
