Trusted Agent profile
★★★★★
1,245 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.
1,240
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCastles Estate Agents Edmonton handled the sale of my property with the upmost professionalism from marketing the property right up to completion with the buyer. I strongly recommend this estate agent for any requirements you may have as a landlord or as a prospective property buyer or seller. A great team you have there Stuart! Many thanks!
Thank you Chris Pleased you were happy with our service, Good luck for the future Stuart Gray Branch Manager
5/5
GoogleFrom the start Stuart was very personable and helpful explaining everything then gentian and jai was extremely helpful and nothing was too much trouble and very friendly too I would recommend them excellent service.
Good afternoon Sue, Thank you instructing Castles to help you with the sale of your house. I’m glad everything went smoothly. Thank you Stuart, Gentian and Jai
5/5
GoogleThis is the second time we have worked with Abraham. The first occasion he helped us buy the house of our dreams and the second time, 11 years later, he facilitated the sale. He brought his wealth of experience, unrivalled Crouch End property market knowledge and tireless work ethic to each part of the process. Abraham is warm, honest, authentic and transparent. We trust Abraham and we recommend him to others without hesitation.
Dear Erin Thank you sharing your positive experiences with Abraham, he is very appreciative. He thoroughly enjoys working with you and the family and values the relationship. Wishing you all the very best for the future. Team Crouch End
5/5
GoogleFantastic service. We bought our first home which was represented by Castles Crouch End. From arranging the first viewing of the property to walking into the house with the keys for the first time, Elena and Abraham have gone above and beyond. Professional, communicative, understanding - everything you could want. Thank you!!
Dear Mickaela Thank you so much for posting your positive feedback, it is very much appreciated. Elena and Abraham are thrilled to have been involved in your first time home and have really enjoyed working with you. Wishing you all the best. Team Crouch End
5/5
GoogleElena was friendly and professional throughout a long buying process steering smoothly through a crisis. Would thoroughly recommend her. Keith and Cathy McMullan
Dear Keith and Cathy Thank you for sharing your recent positive experience with Elena, she is very appreciative and has enjoyed helping you with your move. Wishing you all the best in your new home. Team Crouch End
5/5
GoogleExcellent, professional service. We've just sold our family home through Castles. Abraham personally managed the entire process, making it as as stress-free as it can be. Any issues were always handled efficiently and politely throughout. He even went beyond the call of duty, finding us a beautiful place to rent when ours fell through last-minute. Always kind and helpful, so grateful!
Dear Suzanne Thank you for posting your positive review, it's greatly appreciated. Abraham has thoroughly enjoyed assisting you both and pleased all was successfully concluded. Please do not hesitate to contact us whenever required. Wishing you all the very best for the future. Team Crouch End
5/5
GoogleI cannot rate Abraham and Castles highly enough! We sold our house through him and have since received his support and advice for no remuneration that proves the service continues. His wealth of knowledge and experience is invaluable but, more importantly, his personal and respectful approach makes what can often be a stressful exercise a smooth and efficient experience. I wouldn’t hesitate to recommend.
Thank you for taking the time to share your positive experiences with Abraham and his team, it's much appreciated. Abraham will always do all he can to assist and offer best advice regardless whether the property is via Castles or elsewhere. Please do not hesitate to contact him in the future for any of your property requirements. Wishing you all the best in your new home. Team Crouch End
5/5
GoogleAbraham is amazing, he went above and beyond. From when we first spoke he knew exactly what we wanted (and probably knew more about what we wanted than us!) and showed us properties we may have overlooked but actually loved! We trusted Abraham and felt he had our best interests in mind. He’s great and this was also reflected by walking through Crouch End and all the smiles and hellos from locals! Highly recommend Castles and Abraham in particular
Dear Anna Thank you so much for taking the time and sharing your recent positive experience with Abraham and Castles, Crouch End, he is very grateful. He has thoroughly enjoyed helping you both and pleased with the great rapport that is shared. Wishing you both much happiness in your new home and Crouch End. We look forward to seeing you in around the Broadway. Warmest regards Team Crouch End
5/5
GoogleI purchased my house in 2012 and sold it in Sept 2024 through Castles in Crouch End, on both occasions the service was impeccable. Abraham is incredibly knowledgeable, patient, trustworthy, honest and a pleasure to work with. I can't recommend Castles & Abraham enough and I've never met anyone in Crouch End that has a bad word to say about him. Thanks again for all your advice.
Dear Jamie Thank you for sharing your experiences with Castles, Crouch End, Abraham and the team are appreciative. Abraham thoroughly enjoys working with you and is grateful for the mutual trust. We wish you and the family all the best for future and look forward to hearing from you as and when required. All the best. Team Crouch End
1/5
GoogleWe worked with a real estate company that was supposed to show us the house when we wanted to see it. The tenant showed us the house. They had no idea about the furniture or the issues. Previously, I commented on the problems, and they asked us to remove the review, promising to resolve the issues. After two months of effort, we managed to remove the moldy items on our own. However, despite their promise regarding the electrical outlets, they did nothing. Now one of the electrical devices has even broken. When we emailed them, they said they are no longer involved with that house. We went through an incredibly amateurish process.
Dear Mr Celik Thank you for taking the time to leave a review. We understand your frustration about the issues you encountered. To clarify, Castles provides a rent collection services for the landlord on this property. We are not directly involved in managing maintenance or repairs. However, at the beginning of your tenancy, we did offer to assist the landlord in addressing any initial issues. Ultimately, the landlord chose to manage these matters directly. We highly recommend contacting the landlord directly to schedule any repairs you have. If you have any further concerns or require assistance in contacting the landlord, please feel free to email me directly at davidm@castles.london. Sincerely, David Manning Lettings Manager
5/5
GoogleHighly recommend Castles, having dealt with them recently for my sale. Many thanks to Colin, Abraham and Sandro, who all helped us along the way.
Thank you Jovan for your recent feedback. The Crouch End team have always enjoyed working with you and wish all the very best in your new home and the future. Team Crouch End.
5/5
GoogleAbraham was brilliant. Experienced, knowledgeable, patient and professional. He got the job done. Highly recommended.
Dear David, thank you for posting your positive feedback, Abraham is appreciative. He thoroughly enjoyed working with you. Wishing you all the very best for the future. Team Crouch End
5/5
GoogleAbraham is a very patient man, dealing with our anxiety and frustration during our seemingly simple but protracted sale and purchase. He dealt with messages at all hours and was always practical and reassuring. Many thanks to all the team at Castles but especially Abraham.
Thank you Elaine for sharing your recent positive experience, it's much appreciated. The simple transaction ended up being protracted with chain complications. So pleased that all concluded as planned. Abraham and the team thoroughly enjoyed working with you and thank you for your instructions. Wishing you all the best for the future. Team Crouch End
5/5
GoogleWe had an earlier sales process with another Crouch End agent which had fallen over twice due to unforced errors. As we could no longer trust this agency, we contacted our original agency, Castles, to re-market the property. Abraham was our direct contact. Thanks to his help, he not only engaged with the latest buyer to provide an unbiased and impartial view on the severity of the subsidence matter, he also used his legal contacts to secure generalist insurance for the entire building with full subsidence cover at standard rates from a blue-chip insurer. This was accomplished in 3 weeks. He did this for free to help our family as we were in some distress. Tellingly, his alternative would have been to re-market a property he knew well and benefit from the agency fee. In my opinion, that is the agency and agent you should choose to work with in Crouch End.
Dear Claes Thank you for sharing your recent positive experience, Abraham is appreciative. Abraham, as you are aware is a long standing agent within the area and genuinely cares about all his clients (past and present) and also would always offer the best advice for every scenario. In this instance, retaining your existing buyer, albeit with assistance on finalising matters was the best outcome. We wish you and your family all the very best for the future and please do not hesitate to contact us for any of your future property requirements. Team Crouch End
5/5
GoogleA special thanks to Stuart, Jai and Gentain great professional service 👏. Very experienced, helpful and supportive service truly much appreciated we finally 👏 did it thanks a million keep shining gents. I will recommend you to others .........thanks kind regards...... …
Hi Angeline Thank you for your kind words and hope you are enjoying country life. Stuart Gray Branch Manager
5/5
GoogleWe recently had the pleasure of working with Castles Estate Agents in London to purchase our new home, and we are satisfied with the service provided. From start to finish, the experience was smooth, efficient, and stress-free, which is a testament to the professionalism. A special mention must go to Jai, who took care of us throughout the process. His friendly and approachable manner, coupled with good communication skills, made us feel at ease at every stage. If you're looking for a trustworthy and reliable agency to assist with your property needs, we wholeheartedly recommend Castle Agency.
5/5
GoogleWe have sold two properties with Abraham and there's no one else we would trust for the job. He is always available, responsive, and understands the market inside out. Castles are all about reputation and long-term trust among both buyers and sellers (a rarity with estate agents in my opinion!).
Dear Sophie Thank you for posting your positive feedback, Abraham and the team are very appreciative. I know Abraham thoroughly enjoys working you, especially as you both share similar attributes. We are here for you to call upon whenever required. Wishing you and the family all the very for the future. Team Crouch End
5/5
GoogleI couldn't recommend Abraham more highly. His understanding of my needs both in looking for a home and managing the sale of my house in Highgate was outstanding. He has a huge amount of knowledge of Highgate and surrounding areas, with a brilliant grasp of the housing market more broadly. He also is very skilled in managing, what is often, a difficult process to get to exchange. Alongside being a really nice human who genuinely looks to create the best situation for all parties involved.
Dear Louise Thank you kindly for sharing your recent positive review, Abraham is very appreciative. I know he thoroughly enjoys working with you. Your pragmatic approach and ease of communication were extremely helpful in successfully progressing matters. Please do not hesitate in contacting us for any of your future property requirements. Wishing you all the best. Team Crouch End
1/5
GoogleWorst estate agent in London.
Dear Alice, Thank you for taking the time to leave us your feedback. However, after thoroughly checking, we couldn’t find any records associated with your name in our systems. Perhaps there has been a confusion with another estate agent? If not, please contact me as soon as possible. Best regards, Sandro Pappalardo Branch Manager Castles Estate Agents Hackney 0208 985 0106
5/5
GoogleThank you Castles we have had a really smooth journey finding our first flat in London. We imagined this to be really stressful but Jackson made us feel at ease and really helped us along this process. Can’t wait to move in soon!
Dear Rosie, Thank you so much for your feedback. We are delighted to have assisted you through this process, which can often be challenging and stressful, especially for a first flat. Your satisfaction is our priority, and we are pleased to hear that the experience has been smooth for you. We look forward to welcoming you to your new home! Jackson Roncales Vargas Sales and Lettings Consultant
5/5
GoogleI have bought and sold with Castles over the past 17 years. Abraham and his lovely team are meticulous, efficient, knowledgeable and always go the extra mile. The whole team are such a pleasure to deal with and their professional dedication is exemplary. There are always a few welcome laughs along the way too. I wouldn’t dream of ever using another agent in the area.
Dear Carolyne Thank you for your positive feedback, the Crouch End team are very appreciative. They simply adore working and assisting you and are grateful for your continued loyalty. See you soon. Team Crouch End
5/5
GoogleVery positive buying experience with Abraham and Castles. Built a good relationship early on when searching in the Crouch End area. Helped us secure our dream home. It was a smooth and transparent process with very quick response time. Facilitated our questions, requests and helped us work through any concerns. Would recommend and very excited to move into our first family home
Dear Hannah Thank you for your recent positive feedback, it's much appreciated. I know Abraham has thoroughly enjoyed assisting you both and pleased he was able to find you a very suitable home. Wishing you all the very best in your first family home. Team Crouch End
5/5
GoogleCastles Agency is the team that knows and continues to win through excellence in work, this is important to you guys! thank you very much for your hard work Mr. Laurent Boseni
5/5
GoogleAbraham and his team are top tier. He knows the crouch end high end market better than anyone and works tirelessly and with integrity for his clients.
Dear Andy Thank you for sharing your recent positive review, Abraham is appreciative. He has always enjoyed working with you and the family. Wishing you all the very best for the future and your new chapter. Team Crouch End
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
