5/5
GoogleRating only, no written review.
Trusted Agent profile
Castles Estate Agency reviews in London
★★★★★
1,245 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,245 reviews on three platforms, rated 4.8 out of 5 overall.
1,240
Reviews on Google
All 6 offices
4
Reviews on Facebook
Business-wide
1
Reviews on View Agents
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB294 reviews · 291 on Google (4.6)4 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR286 reviews · 284 on Google (5.0)10 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN280 reviews · 276 on Google (4.9)6 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)4 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR155 reviews · 153 on Google (4.7)1 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP45 reviews · 41 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Castles Estate Agency office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleKept in touch regularly, went the extra mile, (Assisted with clearing the flat) ensured a smooth process all the way along.
Agent replied · 9 November 2024
Dear Stephen Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you had such great experience and I truly … More
5/5
GoogleDavid was so helpful and made the entire process of buying my first home easy and was always so quick to come back to me with any queries I had. I couldn't recommend Castles more.
Agent replied · 25 October 2024
Dear Alice, Thank you for your kind words and thoughtful feedback. I am delighted to hear that your experience working with me was positive. It was truly a pleasure … More
5/5
GoogleHad the pleasure of chatting with a few of the team at castles in the process of my sale and found them all to be friendly, attentive and reassuring. David did a great job with the property and was able to offer solid support in the sale, as well as advising as I searched for my next home. Good person and easily contactable throughout. Precisely the opposite of what people would have you believe about agents. Would recommend.
Agent replied · 13 April 2026
Hi Jeremy, Thank you so much for taking the time to leave such a thoughtful review it truly means a lot to us. From once being a vendor to now someone I can genuinely call a friend, it has been an absolute pleasure working with you. I am so pleased to hear you felt supported and reassured throughout the process, and that the team and I were able to make the experience as smooth and positive as possible. Wishing you all the very best for the future. Once again, thank you for your kind words and recommendation. Warm regards, David Ola Property Consultant-Hackney
5/5
GoogleExtremely happy with the new house purchased through Castles and Elena in partiular was extremely helpful throughout the process
5/5
GoogleI recently purchased a property through Castles Hackney with the agents Talha and Sandro. I was a first time buyer with a complicated vendor and sale. Sandro and Talha where incredibly helpful throughout the process, giving me advice and support at every stage. I would highly recommend working with Castles Hackney. When I decide to move again, they will be who I will use to work with.
Agent replied · 13 April 2026
Hi Billie, It was truly a pleasure assisting you in finding your new home! I'm so glad to hear that you had a great experience and that I could help make the process seamless and enjoyable. Wishing you all the best in your new home, if you ever need anything in the future, don’t hesitate to reach out. I’m always happy to help! Warm regards, Talha Shaikh Senior Sales Consultant-Hackney
5/5
GoogleRating only, no written review.
5/5
GoogleAbraham is great! He is knowledgable, friendly and patient.
5/5
GoogleThe lettings team are fantastic, massive thanks to Brodie and David for their help in finding our new family home!! So refreshing to meet agents that truly care
5/5
GoogleI found Castles to be a really great estate agents in Seven Sisters in London. Bruno was really helpful throughout and showed a good understanding of the market and was unflappable as well. As a buyer I found him to be helpful and professional throughout and helpful with contacts in the area afterwards. Castles is also really good at providing potential buyers with updates of new properties on the market and seem to have good coverage in the area.
Agent replied · 20 March 2026
Thank you, Rebecca, for your 5 star review, I'm really pleased to here you was happy with our service and Bruno, we wish all the best for the future, Gary, Castles
5/5
GoogleWe can't recommend Castles Tottenham, particularly Bruno, enough! He went above and beyond to help us find our perfect house. He was incredibly responsive, really personable and super reassuring, which made the whole process really smooth!
Agent replied · 20 March 2026
Ella, thank you for your lovely 5 star review, it was lovely working with you.
5/5
GoogleIt was always going to be an emotional time selling my childhood home as it had been in the family for 100 years with 100 years of memories, furniture and everything else that goes with 4 generations of possessions. Bruno and George were our support team and guided us through quite a lengthy process and without hesitation to help any way they could. It was an absolute pleasure working with both of them almost to the point of them feeling like family. In this day and age, to be able to rely on people completely is very rare. I would say if you are looking to buy or sell in the Tottenham area, then I would highly recommend that you speak to Bruno and George and they will guide you from start to finish plus put your mind at rest with excellent communication and understanding to what can be a very stressful time. Thank you both for everything. Gill & John
Agent replied · 20 March 2026
Thank you, Gill and John for your 5 star 🌟 review, I know George and Bruno were over the moon with the lovely Hamper you had sent to them, thank you, we wish you all the very best for the future. …
5/5
GoogleGeorge and Bruno at Castles Tottenham are a fantastic team. They were wholly professional at all times in helping to sell my flat. They kept me up to date and remained positive and supportive throughout. I owe them a huge thanks, for hanging in there until completion. I recommend them highly! 100%
Agent replied · 25 October 2024
Thank you for you're honest feedback, we wish all thd best for the future.
5/5
GoogleEfficient and very reliable agent Bruno to facilitate in achieving our goal to acquired our new house.Thanks a lot.
Agent replied · 20 March 2026
Thank you Edlyn, for your 5 star review, we wish you all the very best.
5/5
GoogleGeorge and Bruno have help me find a rental property they made the process so simple. Thank you
Agent replied · 20 March 2026
Thank you, Darvel for your 5 Star review.
5/5
GoogleI've known the guys in Castles Tottenham for a number of years they have always been knowledgeable and helpful, highly recommend
Agent replied · 20 March 2026
Thank you, Neil, for your 5 star review.
5/5
GoogleAnna Kole has been amazing to work with. So kind and reassuring, couldn’t have asked for a better Estate Agent to handle my purchase, as well as my nerves and anxieties! 5 stars and thank you Anna for your relentless efforts in getting this over the line.
Agent replied · 21 June 2024
2. I truly appreciate your kind words. I'm thrilled to hear that I was able to provide such a positive experience and help ease your nerves and anxieties throughout the process. Thank you for entrusting us with your purchase ! Warms regards, Anna Kole
5/5
GoogleCastles helped me sell my property in north London and were able to find us buyers within 48hours of taking the keys. Thanks to Sergio and Nof for their expertise and experience in progressing the sale.
5/5
GoogleWorking with Anna from Castles has been an absolute pleasure! Her professionalism, dedication, and extensive knowledge of the market truly set her apart. Anna went above and beyond to help me find the perfect property, guiding me through every step of the process with patience and expertise. Her attention to detail and proactive communication made the entire experience seamless.
Agent replied · 21 June 2024
1. Hi Elton I'm delighted to hear that you had such a positive experience working with me .It was a pleasure dealing with you and thank you ever so much for your kind words and choosing Castles! Warm Regards, Anna Kole
5/5
GoogleGreat personal service and affirm that really know the area well. Sergio and Anna were particularly helpful and yay my property has sold...
1/5
GoogleIn our experience, Castles Palmers Green should be avoided if you are a seller or buyer. We were unfortunate enough to be shown around twice by someone who is somehow, breathtakingly a ‘senior’ something at this estate agent. On the first viewing he showed us something tatty, in a passable location, and even so, there started the tedious and typical estate agent spew of factual inaccuracies, including that the value of that ramshackle space was going to double in 5 years. He soon stopped his clownish assertions when countered by someone else’s far more substantial experience in a related sector. His follow-up was a patronising call in which he didn’t seem to know the price of the property he was selling, and then condescendingly advised not to see too many properties in case of confusion. Safe to say we explored other options and if I were the vendor I would be very disappointed by this person’s conduct. Latterly, we saw another property, which we were reticent about seeing considering who we might have to interact with, but took a chance and sadly met the same over-aftershaved sales person. After seeing the second place we had to call him the next week to give feedback, then when I promptly placed an offer, he didn’t have the courtesy to let me know what the outcome of it was and that it was under offer - I had to call weeks later to hear this. He didn’t even ask me to increase my offer! After requesting a call from the manager he instead called back apologising, saying he went to another local branch and therefore had limited access to emails. Baffling that in this day and age a person loses access to emails whilst working in the same company, but at another branch. He can’t possibly think people are as intellectually dense as he appears to be! If you choose to sell with them, please be aware that they lose access to email quite easily, and your sale may not progress due to an agent going to the bathroom or sandwich shop, and not having the capacity to pass things over to colleagues or pick up their own work with paying customers. If the so-called estate agent put more stock in communicating facts, behaving genuinely, following up leads and getting back to buyers who offer their money for properties Castle’s are apparently trying to sell, rather than trying to show off his gaudy trinkets of pretend (rented) wealth, he might be a more personable and successful agent
5/5
GoogleI was liaising with Sergio from Castles when buying my flat. Very happy with the service. He was quick with his replies and communication whether it was via email or phone; he was very polite and friendly to talk to as well.
3/5
GoogleRating only, no written review.
5/5
GoogleWe would like to express our gratitude to Sergio and Mahe for a smooth and efficient process on the sale of our house, we were always kept up to date with emails and calls liaising with both sets of solicitors. We can’t recommend Mahe and Sergio enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 294 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 286.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards: Castles Estate Agency, London won Trusted Agent.
