Trusted Agent profile · Hampshire
Verified
★★★★★
641 reviews across 3 offices and 2 platforms
Carter Edwards has three offices, in Bitterne and Southampton (two offices) (Hampshire). Together they have 641 reviews on two platforms, rated 4.5 out of 5 overall.
282
Reviews on Google
Business-wide
359
Reviews on View Agents
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ...Read all 98 from sellers
We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ...Read all 115 from buyers
I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ...Read all 6 from landlords
I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ...Read all 11 from tenants
Carter Edwards's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsThank You
Within days of going live Charles Carr secured an offer on my property at the top end of its value. I highly recommend Shane from the Sales team and Laura from the progression team, as well as the entire Charles Carr team. Thank you to everyone involved.
5/5
View AgentsThe best estate agent I've dealt with by far!
I've viewed dozens of properties over the past couple of months, been messed about on many occasions by many different estate agents. Jordan has been honest and followed up everything to ensure I'm getting what i want. Although I may not get a property through these guys, they really have shown me how an estate agent should operate. A class above the rest.
5/5
View AgentsFab
Very impressed with the negotiations from Louise Carr- thank you!
5/5
View AgentsPleasure to deal with Lloyd Westerall
Staff were helpful at all times, Lloyd in particular was extemely polite, pleasant, reassuring and best of all, kept me informed at all times as my sale progressed. Would certainly use their services again
5/5
View AgentsFIRST CLASS / Lloyd Westall / Charles Carr
From Valuation to Completion you can rely on LLoyd W. to provide a First Class service in selling your property.. An 'open house event' (by appt. only) will ensure a maximum number of viewings in the shortest possible time frame. You will be kept updated at every stage of the process. You will be given well informed advice and support in a professional, but also friendly and helpful manner. Lloyd will advise you fully on your options without being in any way 'pushy'. Lloyd's expertise and unfailing 'can-do' attitude will see you through any unexpected setbacks, resulting in the best possible outcome for your sale. Thank you Lloyd.
4/5
View AgentsFriendly agent, and quick to arrange viewings
Friendly agent, and quick and easy to arrange viewings. Keep engaging with us to push things forward.
5/5
View AgentsKnowledgeable, honest and always professional.
Lloyd and his team at Charles Carr Estate Agents have sold two properties for us. As property developers it is reassuring to have them on side, they are honest, professional and knowledgeable. On both occasions, Lloyd/ Charles Carr has introduced purchasers that have been committed and ready to buy. They keep both the client and purchaser informed to ensure a quick completion. We can not recommend them highly enough as estate agents.
4/5
View AgentsRebekah Hawkins
Rebekah has been an integral part of the sale/purchase process, She was pleasant throughout and always keen to help with any minor issue. A pleasure to deal with and has worked very hard to get everything completed as soon as possible. Nothing was ever to small to deal with, and is a credit to Charles Carr as an employee.
5/5
View AgentsAmazing customer service from everyone, in particular anna
Rating only, no written review.
5/5
View AgentsBreath of fresh Air!
Polite, honest & talking sense! Having had no help from our previous agent. Charles Carr have been a breath of fresh air for us! They have give sound advice, Not afraid to be honest & share their unique approach to marketing our property. Finally feel we are heading in the right direction & have every confidence they are the team to move us forward onto our next home. Can't thank them enough!
5/5
View AgentsFantastic support
We were really impressed with the quality of the sale provision and how Charles Carr marketed our property. They sold it quickly (which turned out to be the easy part of the process). Unfortunately our buyer's below us ended up having three different buyers, all with different agents etc but also (as it turned out) a solicitor's that made mistakes on their paperwork etc etc. This meant that it was incredibly hard to get information through the chain about what was going on, however the staff at Charles Carr were AMAZING. They tirelessly contacted agents, solicitors, brokers further down the chain and kept in daily contact with us through all the difficulties. I think without them not only would we have lost the house we were buying as they would have got fed up and left, but we would have ended up losing our sale as well. I believe they saved the whole process through the professionalism of their staff. I cannot thank them enough.
5/5
View AgentsAlia was very helpful and answered all our queries
Alia showed us around a number of properties and was always very helpful and answered our queries about each one. We would certainly have put an offer in on the larger flat at Caxton Court if we hadn’t received acceptance of our offer on another property late yesterday.
5/5
View AgentsMr LLoyd Westall was extremely helpful in our dispute with Countrywide Mann
We switched agents shortly after our contract with CM expired because of lack of progress. They said we couldn't do this without paying two lots of fees.. Lloyd advised us that this was not true. and when CM harassed us and eventually took us to court helped us enormously by specifying our grounds for refusing to pay. .He was, therefore, instrumental in CM abandoning their court action, thereby saving us several thousand pounds. I always found him helpful and easy to deal with. At first I found him hard to contact but once I realised email was the best way of contacting him that was no longer an issue. To recap, Lloyd was helpful, and always had a positive attitude throughout our dispute.
5/5
View AgentsOutstanding from beginning to end
All of the team at Charles Carr have been absolutely superb from start to finish. Having never sold a property before and having heard everyone’s terror stories of awful estate agents, I wasn’t looking forward to it. However, Charles Carr have been an absolute dream! They’ve seen us through every step of the sale and even gone above and beyond to ensure that our purchase (with a different agent) has stayed on track. Louise Carr has been incredible and I can not commend her highly enough for the work she has put in to ensure everything has gone to plan. Charles Carr had the house sold within a week and we are due to complete within 10 weeks of having the offer accepted on our purchase. MASSIVE THANKS owed to Charles Carr, they’re fantastic - they even came to my rescue when I was locked out of my house!
5/5
View AgentsService
We would like to say thank you to Charles Carr for the excellent service they provided throughout of the sale of our house. We would especially like to thank alia at the Bitterne branch for her outstanding work and Commitment she provided throughout the Whole process her communication was 2nd to none, so thank you alia and all the team at Charles Carr bitterne
5/5
View AgentsThis is what an Estate Agent should be!!! Highly Recommended
Its very rare that I review anyone or anything. Its even rarer that I review a company that I am not using or employing myself directly. The reason for this review is simple. Without a shadow of a doubt Charles Carr deserve full recognition for a job extremely well done! I'm not a fan of Estate Agents and the Agent I have used for this move has disappointed me and will not be getting a review! All the staff at Charles Carr are extremely friendly and you feel like they actually know their jobs. I've been to properties where clearly the agents knows absolutely nothing about the house they are supposed to be selling which is off putting at best. Where Charles Carr excel though is in their after sales. I dealt mainly with Louise Carr. She was quite simply excellent! In fact our purchase of the house nearly fell through when the chain fell apart,. Louise did everything she could to keep her vendors happy until we sourced another buyer for our property. Louise went above and beyond herself throughout the whole process. She was in contact with my solicitor, my buyers solicitor, my estate agent and of course myself.. Her consistent clear, communication was invaluable. As everyone knows moving house is stressful enough and we feel that Louise Carr has striven to get us through it with vigor and pace and quite frankly was the only person I could rely on when my solicitor and my estate agent let me down. If I ever decide to move again I would use Charles Carr in a heartbeat but hopefully after this stressful move it will be quite a wile before I do this all again. James Palethorpe
5/5
View AgentsLovely property agent who kept us sane!
Lauren was fantastic for months while we searched for our home. She kept us sane through a really stressful process and was always in contact with new properties on the market and great advice. I will recommend her to anyone looking for buying or selling advice. Thanks Lauren and Charles Carr!!
5/5
View AgentsGreat service
Louise Carr and her team have been extremely helpful throughout the process. Responding to all communications in a good time frame. Excited to complete now. Thank you.
5/5
View AgentsFantastic support amazing agent LOUISE
We have had a long house sale going on with now ready for completion. (No fault of the agents) Louise has been absolutely fantastic and always replied to my messages so quickly. Sorted out problems we occurred straight away. Louise was friendly supportive and very professional and we couldn’t of asked for anymore from her. Top class agent !!
5/5
View AgentsCharles Carr review
As a house seller / buyer over the last few months, my wife and I have nothing but thanks and praise for Charles Carr and their staff in the Bitterne Southampton branch. We have had good service from other agents but by far the best and most personal service we received was from Charles Carr from Jamie and Ali and special thanks must go to Lauren who as always been extremely helpful to us even on days off / evenings
5/5
View AgentsFantastic support
I’m rating an agent today who has helped us through a LONG process, no fault of the agent. Louise has answered every email and phone call and dealt with every enquiry I had. She was fantastic and can’t fault her in anyway. Louise was polite, friendly, professional and so supportive to us all. Thank you so much for everything and would recommend Louise and Charles Carr again.
5/5
View AgentsAn excellent agent
We were looked after by Alia, who was helpful, responsive and offered some brilliant insights into the local market - all of which was invaluable in our search. She was always available to answer our questions, even responding to emails late at night or early in the morning and would often go out of her way to arrange viewings or move them as circumstances dictated. Charles Carr themselves are one of the few agents who actually listen to your requirements and send you relevant properties. Their low pressure approach and excellent local knowledge means we would gladly look to use them in the future.
5/5
View AgentsBrilliant
Jamie is very helpful
5/5
View AgentsVery good service.
I received a good service from the agent I was dealing with. He had good knowledge of the property I was looking at.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bitterne has the most, with 610 reviews rated 4.6 out of 5, followed by Charles Carr Lettings with 268.
The three Carter Edwards offices, by town:
98 reviews from sellers, rated 4.8 out of 5 on average. For example, Linda wrote: "AN OUTSTANDING SERVICE...It was clear from the outset how good Dale was at his job. It was obvious at the initial valuation how much homework the man had done ..."
115 reviews from buyers, rated 4.9 out of 5 on average. For example, Lucy wrote: "We are currently in the process of buying a house with Charles Carr and we have to say that Emma has made the whole experience a lot easier for us. When ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Francesca wrote: "I recently contacted Carter Edwards to start the process of renting out my flat since I've had to relocate to London for my new job. I couldn't wish for ..."
11 reviews from tenants, rated 4.6 out of 5 on average. For example, Stephen wrote: "I was impressed with how professional and proactive Charles Carr were with helping us secure a property, that we are moving into at the end of January. This ..."
