5/5
The team at Bourne did a fantastic job selling a property for me, achieving a great price. I was able to speak to a number of different people and they were always up to speed.PositiveResponsiveness, Quality, Professionalism, Value

Trusted Agent profile
★★★★★
1,941 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Alton, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,941 reviews on four platforms, rated 4.7 out of 5 overall.
1,745
Reviews on Google
All 9 offices
76
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
115
Reviews on Trustpilot
Business-wide
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Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The team at Bourne did a fantastic job selling a property for me, achieving a great price. I was able to speak to a number of different people and they were always up to speed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Jacques Smit is the person you want to be dealing with in regards to any issues, after 6 months of trying to get something sorted in my flat it was finally done within a week after speaking to Jacques. Very nice and friendly, glad he came to bourne.
Thank you very much for your kind words in your Google Review. Recruitment is a key part to improving our service to landlords and tenants and I am pleased to see that this has been proven in your fantastic review. We hope you continue to enjoy your rental property for the upcoming months and years. Many Thanks Bourne Estate Agents.
5/5
We have been very pleased with the service we have had from Bourne. The lettings team have been efficient and professional and at the same time helpful and friendly. We would not hesitate to recommend them.
Thank you very much for your kind words David about our team in Guildford. We strive to give great customer service to landlords and tenants alike. We hope your new tenants enjoy the property and pleased you had a great experience with us. Thank you for you business and we will look forward to working with you in the future.
4/5
The team at Bourne were very pro-active in the sale of my property, they have also been hugely tenacious to help close out the sale by speeding up dialogue between solicitors... special mention to Tom Martin...PositiveProfessionalism
1/5
Avoid at all costs - edit - in response to the reply 1.it really doesn't surprise me that you don't know who I am seeing as you don't even have our communications on file and I've had to supply evidence of things that your company have said to us. We first moved in in 2020 and were promised a deep clean, this was not done. We were then living here during an expired gas safety certificate. We have supplied evidence that the contract has been broken in multiple clauses. We have asked to terminate our contract a few months early and now suddenly contractors are coming out to look at the issues, multiple parts of our contact have been broken and on top of that they have since on radio silent on me not responding to any emails. Communications suck and it's very clear this company only cares about the money they get and not the tenants that live in their properties.
EDIT- Thank you for coming back to my reply. If you could call me on 01483 458 338 so I can confirm your details on the system so I can discuss this further with you. Please ask for David Taylor. Hi Iris, thank you for your review and naturally disappointed to have received a 1 star review. I have checked our system and cannot find you registered with us with the information provided on this review. If you could please contact David Taylor 01483 458 338 so we can discuss the details of your review. Many Thanks Bourne Estate Agents.
5/5
Used Bourne to purchase a property in 2015 and again to sell in 2021. Hard working and communicative which meant I always had peace of mind I was in good hands. Predominantly dealt with Tom, David, Ross and Jimmy.PositiveProfessionalism
Many thanks for your review Luke, it's great to have helped you in your purchase 6 years ago and now in your sale, you have seen both sides of the fence, Also brilliant to get it all through in an excellent 5 weeks from offer to exchange!
5/5
Just purchased a property through Bourne in Guildford. From start to finish they were a pleasure to deal with. Always contactable and kept me informed throughout the whole process. Special thanks to Tom and JimPositiveQuality, Professionalism
5/5
Amazing guidance on the sale of my property and resulted in a price I was happy with. Tom was brilliant to work with, understanding, responsive and confident in his ideals about price point and marketing. A great experience that was phenomenal value for money in comparison to other big name high street agents, would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Amber, many thanks for your review and trusting us and our advice, it was a pleasure dealing with you when you bought the house through us, and even better that you wanted us to sell the house for you too some years later. Good luck for the future.
5/5
Reviewing on behalf of my mum, Louise. Jim and the team at Bourne Estate Agent, Guildford, were excellent and I would highly recommend them. Moving for the first time in 39 year, everyone was patient and prompt with my queries and questions. Great service!PositiveResponsiveness, Quality, Professionalism, Value
5/5
As per usual David at Bourne estate agents was on the ball. I have tried many agents over the years and none are a patch on Bournes, they are professional honest and on point with everything they do a 'no nonsense' approach. In future i won't bother asking any other Agent to market my house. Thank you David and team Pete Scott-Hubbard
Hi Pete, thanks for your lovely review. The team are always focused on professionalism and giving the best advice to clients. We look forward to hearing from you when you are ready to market your property where our team will be eager to get you under offer. Kind regards, Bourne Guildford
5/5
After months of inaction by the previous estate agents we walked into Bourne's and were greeted by positivity and a caring service. They always kept us in the loop so we were never anxious. We hadn't sold a house for 50 years so everything had changed but Alex and the rest of the team were always patient and understanding!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your excellent review Tamsy, it has been a pleasure working with you on your sale and great to get it under offer and to an exchange of contracts for you. We wish you the best of luck for the future.
5/5
Caitlin has been extremely helpful throughout every step of searching for and managing our tenancy. She responded quickly and politely to all queries and helped us to find a great student house. I would definitely recommend her services to others and use Bourne again when searching for another student property.PositiveResponsiveness, Professionalism
Thank you very much for your great feedback on our colleague Caitlin. I am pleased that you were happy with the level of service received from Caitlin. We would be very grateful if you could pass on your recommendation to any friends looking to move within our areas.
5/5
People at Bourne Estate Agents are easy to work with and very helpful. We found our ideal rental within 10 days of our move to Guildford. Great experience and highly recommend!
Thank you very much for your kind words and great review of our business. We love to link property with people and pleased to hear that our service was smooth and a painless experience for you. We hope you enjoy your new rental. Thanks Bourne
5/5
Having struggled to sell my house with a different estate agent moved to Bourne who were great all the way through. Super efficient and professional from taking me on as a client all the way through to completion. Special shout outs to Tom, Alex and Jim who all were fantastic. Would happily recommended.PositiveResponsiveness, Quality, Professionalism
Many thanks for your kind review Tom, proof that not all agents are the same, we do feel we have the best team here. It has been a real pleasure working for you. Best Regards, David
5/5
As first time buyers Bourne Estate Agent's Guildford made the process so much less stressful than I imagine it could have been and has been for most. Always friendly regardless of who it was we spoke to, constantly kept us updated at every stage and persistently chased seller when needed to push it over the line, which was hugely appreciated. When we come to sell some time in the future they will be our first consideration. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hello Zack, Thanks for taking the time to write your review. It makes our job so much easier when we have buyers as helpful and persistent as you both. We’re all so happy for you and hope you enjoy living in your new property. We look forward to helping you move again when the time is right. All the best, Bourne Guildford
5/5
The team at Bourne have been fantastic throughout the sale of my property. They have made a stressful process easy from start to finish. Always communicating, always understanding, always efficient. I would not use any other agent in the future. Thank you to all of the Bourne team for the effort you made. Fantastic. Michael
Thanks Michael, a pleasure getting your house sold for you. It has been great working for you, it was lovely to hand over the keys to your buyers today, we hope the move goes well and wish you the best of luck in your new home.
5/5
I have just exchanged contracts on my new home which was a nail-biting race to beat the stamp-duty holiday deadline. I have had the pleasure of dealing with David Lowther and Jim Norman at Bourne for the property I am purchasing, they have been outstanding. Full disclosure.....after being unimpressed with the last estate agents I had used, I had chosen to go down the online agent route for my sale and this has been fine. But, the experience I have had with Bourne has really impressed me and without doubt they will be my first call whenever I move again....hopefully not too soon though! Honestly speaking, I did not think I had too much hope of getting to exchange/completion before the Stamp Duty holiday ended but Jim at Bourne had a superb way of chasing up the party's involved at the right time and in the right manner to keep things moving along to a timely conclusion. I am very grateful for the professional and courteous service I have received through what is a super-stressful time. I would happily (and enthusiastically) recommend Bourne to everyone I know!
Hi Brian, many thanks for your brilliant review, It has been fantastic working with you and getting the chain through to an exchange of contracts, nobody should underestimate THE POWER of having a Jim Norman progressing a sale for our sellers and buyers, very often the difference of a sale going through or not. We look forward to giving you your keys on completion day and wish you the best of luck in your lovely new home.
5/5
Kathryne has been amazing and has helped us every step of the way. As being first time renters we had so many questions and she was so knowledgeable and helpful in her answers. We want to give her a massive thank you in supporting us through this process and wish her the best of luck at Bourne Estate Agents!
Thank you very much for your great feedback on Kathryne. We pride ourselves on transparent communication and upskilling our staff. We are pleased to hear your positive experience with us and we will look forward to assisting you in commencing your tenancy.
5/5
Bourne were the second agents we used and the difference in their approach made all the difference. They were positive, proactive and we had quality viewings which meant we had multiple buyers. Alex and Tom were friendly, professional and kept us constantly updated and upbeat. Jim worked with us to get the sale over the deadline. Would highly recommend their service.PositiveResponsiveness, Professionalism
Mandy, Thank so much for your review. We all loved helping you move and hope you’re enjoying your new property. Time & training prevails here as we’re constantly investing, to ensure all staff can give the best advice possible while remaining upbeat and optimistic. Jim is a focal point for most transactions making it all the way to completion and he very appreciative of your kind words on that front. All the best from the team here,
5/5
Excellent! After searching for a new place online for a few months, I decided to go see agents face to face. I walked in without an appointment - Jess came to my rescue and quickly found a lovely home for me. There were a few issues from the referencing house, but Jess was there the whole time guiding me and trying to find solutions. Every time I called in to Bourne all the staff were friendly and helpful. The after moving service has also been great. I highly recommend the Bourne Estate Agency, Guildford.
Dear Keryn, Thank you very much for taking the time in writing this fantastic review. We train our staff and development within our company to ensure they provide the best possible service we can within the industry, I am pleased that this has been received by yourself. We would also like to take this time to wish you a happy and successful tenancy.
5/5
Excellent experience in all respects. My first buyer withdrew a week or two before exchange (not Bourne's fault, it's just that some buyers mess you about). But the Bourne team pulled out all the stops, and within 2 weeks (!) I had another buyer, in fact at somewhat higher price, so I was able to maintain my existing onwards offer, and this went through to completion. The Sales Progressor is the one who takes over once an offer has been accepted: in this case it was Jim Norman (no relation!), and he was enormously helpful and professional throughout. I had initially considered going with a cheaper online agent: but I'm very glad I went with Bourne, they earn their commission and some. Wholeheartedly recommend.
Guy, Thank you for taking the time to do this review. Credit goes to you for keeping your property in such good order for viewings, as well as your equal persistence alongside Jim in the progression of the sale. We are all extremely pleased you have managed to find your new home and hope you have settled in nicely. If ever you need our help or advice again, please do not hesitate to get in contact. All the best, Bourne Guildford
5/5
A very professional approach from the outset. From the moment that I engaged Bourne Estate Agents to handle my sale they acted extremely professionally all the way. From marketing my house, through handling all the viewings to acceptance of offer and to exchange of contracts everyone at Bourne who was involved in the process kept me fully informed and updated me all the way through. They have a very friendly team who all worked with me throughout the process and particular mention to Jim Norman for his personal approach. I would highly recommend Bourne Estate Agents.
Michael, thank you so much for your review. We thoroughly enjoyed acting on your behalf and are so happy that you are able to make the next move, which is very exciting. Kind regards, Bourne Guildford
5/5
David and Jim have been extremely helpful in our journey to becoming first time buyers. Estate Agents usually have a bad rep however we hold Bourne in a high regard! Great company, speedy replies and dedication to their customers! Thanks again to Jim and David for helping us buy our first home. You are both brilliant.
Hi Nadia, thank you for taking the time to write this lovely review. We are so happy everything went through, David and Jim showing yet again that persistence does pay off. We hope you enjoy your first property and if you need anything in the future from us, please do not hesitate to call. From the Bourne team.
5/5
We got our first house thanks to Bourne Estate Agents! Actually, just took the key from their office a few hours ago. :) They helped us a lot from the start. I am so grateful since I feel like they’re very sincere to help us get the house we wanted. They also sent us emails as soon as a property that ticked our list was going to be available on the market (location, number of rooms and the price we were willing to pay). Even if I haven’t met them yet, they all sounded so approachable and nice on the phone every time we speak with them. They are very trustworthy too! Upon seeing them today, we were greeted with their smiles and they have congratulated us along with a really nice box. We felt really special. They also referred us to an awesome mortgage advisor and helped the process go fast and smooth. Thank you for all your hard work guys! Special mention to David L. andJim N.! 🥳🥳🥳
Hi Lara, thank you so much for taking the time to write this review. Everyone is so happy you have settled in to your first home so quickly. We are extremely proud of what we do here and I am glad to see that this has come across in your dealings with the whole team here. If you are ever in need of our assistance again, please do not hesitate to get in contact. Many Thanks, Bourne Guildford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farnham has the most, with 541 reviews rated 4.7 out of 5, followed by Guildford with 538.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
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