1/5
GoogleNo comments,; at the end just the rates maters.
Trusted Agent profile
Black Katz reviews in London
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Our offices
Black Katz's six offices, most reviewed first. Each has its own page.
- Black Katz London (199b West End Lane)199b West End Lane, NW6 2LJ199 reviews · 193 on Google (4.1)10 in the last 90 days
- Black Katz London (69 Parkway)69 Parkway, NW1 7PP190 reviews · 184 on Google (3.6)1 in the last 90 days
- Black Katz London (78 Borough High Street)78 Borough High Street, SE1 1LL172 reviews · 166 on Google (3.9)3 in the last 90 days
- Black Katz London (22 Baron Street)22 Baron Street, N1 9ES83 reviews · 77 on Google (3.8)0 in the last 90 days
- Black Katz London (1 Topsfield Parade)1 Topsfield Parade, Tottenham Lane, N8 8PR79 reviews · 73 on Google (4.3)0 in the last 90 days
- Black Katz London (24 Shepherds Bush Road)24 Shepherds Bush Road, W6 7PJ8 reviews · 2 on Google (1.0)0 in the last 90 days
Latest reviews from every Black Katz office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleI would give zero stars but it's not available the option. Still unfinished business with them but it looks like the zero stars is the right amount they deserve. Only cared of the money but didn't care of sorting any mould problem in the property I lived. Now they are coming up to me to give them back mouldy and broken curtains. More to say but it's too long. I agree with any other people that gave 1 star. Absolutely rubbish! Do not use this agency. They don't care! I wrote this for me not for Black Katz. Who understands me will do. Black Katz you lost your lives just give up, change job! Ps to answer to their reply. There was mould in that house since I moved back in 2019 and before me leaving I'm told I have to pay money to get it cleaned, after I already cleaned as much as I could. Of course 2 months before leaving the house what else do you want to do if after 4 years you didn't care. What you want to show me you care at the end. Of they write something to save themselves. Who dealt with this agency knows what's the deal. Bye
Agent replied · 30 September 2023
Elena, We are sorry that you have felt the need to write this review. We have now fully investigated matters. The tenants reported mould in May 2023 and our Maintenance Team contacted them to arrange access. The tenants did not allow access and then informed us that no contractors were to attend as the they were moving out soon. We wish you well for the future.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have had a great and easy experience renting through black katz as students. Everything has been stress free and easy with no problems, which was great especially as having bad experiences with agency’s in the past. Gemma was especially helpful with getting our new place sorted!
2/5
GoogleUnhelpful.
1/5
GoogleDo not rent from these people. They will try to steal money from you and protect their awful landlords who leave their houses in a unfit state. It took months to get money back for emergency repairs and our deposit to be returned. They left us without a working back door lock, faulty and potentially dangerous electrics and a broken boiler for a year. Human sewage was leaking out of the drain by the front door. The landlord turned up without notice as did tradesmen regularly. We ended up calling the council to get involved. They then tried to extort an extra £500 per month for a flat that is not remotely worth it. Jamie, the manager of this branch, called my family at home to try and harass us into making it easier for them to relet the property whilst withholding rightfully owed money to us and having failed for a whole year to fix anything. Avoid these cowboys and their awful landlords that they protect at all costs for your own sake.
2/5
GoogleRating only, no written review.
1/5
GoogleVery rude and defensive on the phone when enquiring about three flats on RightMove (none of which were actually available, one of them had been added the same day). Red flag.
Agent replied · 30 July 2023
Anja, I am sorry to hear that you feel you did not receive the right level of service. Good service is very important to us. It is extremely busy now resulting in some properties being advertised and being let within hours. As the General Manager please feel free to contact me and I will do all I can to help in your search.. Regard, Dani Anwar
1/5
GoogleUnprofessional and incompetent. There's no other way to put it. Stay away.
1/5
GoogleDo yourself a favour and go elsewhere. You may notice in other one star reviews that Black Katz are desperately trying to protect their image and passing the blame onto others. This does not surprise me. Black Katz will do everything they can to get you through the door into your new flat. They make the move in process smooth, prices are cheap, contracts are short (12 months), what could go wrong? We were told that the flat would be cleaned by the time we moved in, and arrived to a mouldy bathroom and living room, stained kitchen flooring and curtains hanging off of the railings. In September 2022 I reported a dripping noise in the ceiling to Black Katz (this is conveniently omitted in their replies to my flat mates) which was assessed and dismissed as not an issue. In late November the ceiling caved in, revealing rotting wood and the debris landing on my computer and work laptop. This was reviewed a week later, and determined a roofer should attend. Again, Black Katz have then omitted in their other responses that we did not have a roofer visit the property until the start of February. Does this seem like a reasonable amount of time to resolve a hole in the ceiling in the middle of winter? The claim that this issue was resolved in 2.5 months is laughable. As of May 14th (the day myself and my flat mates moved out of the property) the patched up ceiling was still leaking and turning mouldy, and the rotten wall still completely wet. I wonder if the new tenants are happy with this? I imagine Black Katz also promised them this would be resolved by move in. Ignoring the negligence we received when living in a Black Katz managed property, the communication we received at times were slow, disinterested, and at one point devolved into petty squabbling: intentionally misspelling the name of my flat mate The pinnacle of professionalism! Please know I would not write this review if I didn't think you needed to stay away from this company. I would not waste my time writing an incorrect review like Black Katz will likely claim I have done. No matter how good the property may seem, please stay away.
Agent replied · 30 July 2023
Ben, Alex and Kiran, We are sorry that you have felt the need to complain. We work very hard at providing the best possible service. We have looked at the logged calls and emails and with the greatest respect you review is not fair and not correct. Cleaning The property was prior to you moving in professional cleaned by an external cleaning company we have used for many years. Issues at move-in reported to your landlord; the landlord then instructed his own contractor. Apologies if any delay due to the landlord using his own contractor. Hole in Roof: 25/11/22 You reported hole in the ceiling. 30/11/22 Our contractor contacted you to arrange access. 1/12/22 Our contractor attended and deemed it to be safe and advised a roofer should attend. Landlord instructed Black Katz that he would use his own contractor and would now take over handling the matter. We understand the landlord’s contractor attended and resolved in 2.5 months and not 6 months. Apologies if any delay due the landlord using his own contractor. We acted as quickly as possible. As stated, we work very hard for all our tenants and your review is not fair and not correct. As such we would ask that you, please remove this review. Wish you well for the future.
1/5
GoogleTHE WORST LETTING AGENCY IN LONDON. The property managers are absolutely useless, we lived with a hole in our ceiling for 6 months with Rosie purposefully ignoring our emails and replying with sarcastic remarks when we asked what she was doing to fix the situation. We had a fire in our kitchen caused by a leak in the light fitting which Black Katz didn’t deem an emergency so we had to live with all of the power switched off for days until they could send someone round to fix it. I don’t often leave reviews but I am honestly shocked this company is able to continue in business and warn anyone to brave the London rental market further if it meant avoiding dealing with Black Katz. They are enticing with cheap places and 12 month contracts but only because they focus on getting people through the door knowing they will not be staying longer than a year.
Agent replied · 30 July 2023
Alex and Kiran, We are sorry that you have felt the need to complain. We work very hard at providing the best possible service. We have looked at the logged calls and emails and with the greatest respect you review is not fair and not correct. Hole in Roof: 25/11/22 You reported hole in the ceiling. 30/11/22 Our contractor contacted you to arrange access. 1/12/22 Our contractor attended and deemed it to be safe and advised a roofer should attend. Landlord instructed Black Katz that he would use his own contractor and would now take over handling the matter. We understand the landlord’s contractor attended and resolved in 2.5 months and not 6 months. Apologies if any delay due the landlord using his own contractor. We acted as quickly as possible. No Power : 8/11/22 You reported a leak and resulted in some partial loss of power. The Electrician attended and advised it was safe but needed to wait 2 weeks to allow drying out. Electrician attended after the 2 weeks point and resolved the problem. You had power throughout the property except the kitchen light. We acted as quickly as possible. As stated, we work very hard for all our tenants and your review is not fair and not correct. As such we would ask that you, please remove this review. Wish you well for the future.
1/5
GoogleRun for the hills before renting through black Katz! Honestly don’t know how the review average isn’t one star, everyone I speak to says to avoid these guys like the plague! Rented a flat with these guys which was so shoddy and absolutely DISGUSTING when we arrived a it smelt, there was dust covering everything and the previous tenants had left all of their stuff - no checks had been done obviously. We also quickly realised that the flat was BOILING (even with all radiators off) turns out it was centralised heating which black Katz failed to tell us about before we made a ‘transactional decision’. They will argue that they did but they didn’t and we wouldn’t have let the flat had we known this. In doing so black katz breached regulation 6 as per the The Consumer Protection from Unfair Trading Regulations Act of 2008. Regulation 6 prohibits the omission or misleading omission of Material Information to the consumer, or in this case the tenant. This was on top of countless issues in the flat as well as arriving and it looking like it hadn’t been cleaned in years. Black Katz were also unbelievably ignorant and didn’t make an effort to understand our issues, were INCREDIBLY patronising to the point I would be left in shock at how I was spoken to. Genuinely cannot believe how they are still allowed to be in business. Edit: as predicted they have said that they didn’t recall us telling them of all the issues - first thing I did when we arrived in the property was ring them and I even emailed pictures of the dire state of the flat to one of the black katz team. Regarding the heating - fair enough others have been fine with it (goodness knows how!) but not letting prospective tenants know material information before putting down a deposit/making a transactional decision is still a breach of regulations.
Agent replied · 30 July 2023
Em, We are sorry that you have felt the need to complain. We have looked into matters. Cleaning We have no record regarding an issue over cleaning. We have a record relating to furniture being left in the property by the previous tenants; we got involved and understood the issue was resolved Heating Many blocks of flats have centralised heating systems, including Eton Rise. Over the years we have rented this flat and many other flats in the building and have no other reports of tenant complaints over the heating system. We are sorry that you did not find the heating system acceptable. We wish you well for the future. Jamie Black Manager
5/5
GoogleVery professional and fast approach, especially for the properties handled by Ruhul. Definitely recommend!
1/5
GoogleUnethical agency which discriminates against families. Every time I enquire about a property apparently the landlord doesn’t accept children. Then every time they say they’ll be in touch if something comes up, which of course they never do. Agencies like this are contributing to the housing crisis in London.
1/5
GoogleAVOID AT ALL COSTS!! Black Katz are the worst management company I have ever dealt with. They are incompetent and purposely unhelpful at every possible opportunity, especially Rosie Sparkz (the property manager). We lived with a hole in one ceiling for 6+ months. Awful service and customer support. Be wary!
Agent replied · 30 July 2023
Kiran and Alex , We are sorry that you have felt the need to complain. We work very hard at providing the best possible service. We have looked at the logged calls and emails and with the greatest respect you review is not fair and not correct. Hole in Roof: 25/11/22 You reported hole in the ceiling. 30/11/22 Our contractor contacted you to arrange access. 1/12/22 Our contractor attended and deemed it to be safe and advised a roofer should attend. Landlord instructed Black Katz that he would use his own contractor and would now take over handling the matter. We understand the landlord’s contractor attended and resolved in 2.5 months and not 6 months. Apologies if any delay due the landlord using his own contractor. We acted as quickly as possible. As stated, we work very hard for all our tenants and your review is not fair and not correct. As such we would ask that you, please remove this review. Wish you well for the future.
5/5
GoogleVery professional staff with good experience in their business
1/5
GoogleUnethical agency which discriminates against families. Every time I enquire about a property apparently the landlord doesn’t accept children. Then every time they say they’ll be in touch if something comes up, which of course they never do. Agencies like this are contributing to the housing crisis in London.
5/5
GoogleLots of help and managed to get us the perfect place in budget even with the really busy market in London.
1/5
GoogleWe have been left with no hot water for a while now. Our boiler was flagged at the start of our tenancy as being old. After continuous reminders and emails and calls we still haven't been provided with a new boiler, and are still left to shower in cold water. Their excuse was that its been hectic. Hot water is a right and the Tenant agreement states that no hot water should be treated as an emergency. We are beyond engraged with the service provided by black katz. Do not use this agency.
5/5
GoogleWe were really struggling to find a flat and weren’t getting responses from other agents. Sandro and Amy have been incredibly responsive and patient. Thanks to them we have a flat
Agent replied · 30 July 2023
Hi Katie. Thank you ever so much for your kind words and your time for writing this review. We wish you both a happy tenancy & all the very best for the future. Kind regards and take care, Alex Nunzi Director
5/5
GoogleMe and my partner used this letting agent for our new place and the process couldn’t have been smoother. They are very professional and kind, especially Sandro, who helped us out a lot. Thankyou for assisting us and finding our lovely new home. I would recommend them to anyone looking for a place in London
5/5
GoogleGreat costumer service and friendly approach. I walked to the agency to find an apartment to rent, left my details and the next day Sandro sent me all the options suitable. Booked the viewings and managed to secure one of the flat. Overall process was smooth and not painful like other agencies. Thanks a lot to all the team I can’t wait to move in!
1/5
GoogleIt’s hard to articulate exactly how much of a disappointment Black Katz were and if any of us had a choice in the desperate hellscape that is the London rental market I would warn you to avoid this agency at all costs. The way we were treated by Black Katz management was appalling. Trying to get their help felt like shouting at a brick wall and we were constantly ignored. I was left without a functioning radiator over winter which was not attended to for 4 months following my initial complaint, despite countless emails and phone calls. Our washing machine started smoking 6 weeks before we moved out and they clearly couldn’t be bothered to sort it out before our tenancy ended so we were out of pocket for laundrettes, again despite emails and phone calls. Once we were finally free, they had the audacity to deduct money for lightbulbs from the deposit. The staff were dismissive, unhelpful and straight up lie to you with promises to return calls, pass on messages and chase things up that they never do. The entire company seems disorganised and poorly run. I’m sorry if you’re having to look for a place to live right now with the state of renting and the cost of living, but I’m even more sorry if you end up with Black Katz.
5/5
GoogleNice people and super helpful, Lauren was the best !
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Black Katz
How many reviews does Black Katz have?
Black Katz has 695 reviews across its six offices, rated 3.9 out of 5 overall: 688 on Google, 7 on Facebook. Company-wide Facebook reviews for Black Katz are counted once, not once per office.
Which Black Katz office has the most reviews?
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
Where are the Black Katz offices?
The six Black Katz offices, by town:
- London (1 Topsfield Parade): 1 Topsfield Parade, Tottenham Lane, London, N8 8PR
- London (199b West End Lane): 199b West End Lane, London, NW6 2LJ
- London (22 Baron Street): 22 Baron Street, London, N1 9ES
- London (24 Shepherds Bush Road): 24 Shepherds Bush Road, London, W6 7PJ
- London (69 Parkway): 69 Parkway, London, NW1 7PP
- London (78 Borough High Street): 78 Borough High Street, London, SE1 1LL
