5/5
GoogleRating only, no written review.
Trusted Agent profile
Black Katz reviews in London
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Our offices
Black Katz's six offices, most reviewed first. Each has its own page.
- Black Katz London (199b West End Lane)199b West End Lane, NW6 2LJ199 reviews · 193 on Google (4.1)10 in the last 90 days
- Black Katz London (69 Parkway)69 Parkway, NW1 7PP190 reviews · 184 on Google (3.6)1 in the last 90 days
- Black Katz London (78 Borough High Street)78 Borough High Street, SE1 1LL172 reviews · 166 on Google (3.9)3 in the last 90 days
- Black Katz London (22 Baron Street)22 Baron Street, N1 9ES83 reviews · 77 on Google (3.8)0 in the last 90 days
- Black Katz London (1 Topsfield Parade)1 Topsfield Parade, Tottenham Lane, N8 8PR79 reviews · 73 on Google (4.3)0 in the last 90 days
- Black Katz London (24 Shepherds Bush Road)24 Shepherds Bush Road, W6 7PJ8 reviews · 2 on Google (1.0)0 in the last 90 days
Latest reviews from every Black Katz office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleAmazing Lettings Agency would highly recommend. And thanks to Daanyaal Anwar you were especially great
5/5
GoogleHugh was very helpful and accommodating. I don’t have anything bad to say about my experience. Hugh made the whole process very seamless and easy to find the perfect flat.
5/5
GoogleBlack Katz is a very organised and helpful property agent, with various selections of advertised properties in a wide array of options. On a personal note, Hugh is very friendly and helpful!
5/5
GoogleI had a very pleasant experience working with Black Katz. They were a super responsive, very friendly, and very helpful when I had any questions. I worked specifically with Tom S. and was such a delight to work with as an agent, I highly recommend.
5/5
GoogleBlack Katz were a very easy agency to work with. Our agent Tom was very friendly, helpful and responsive to our questions as first time renters, and his punctuality helped us to get in offers very quickly after new houses were added to the market. We are very happy with the house we have ended up with thanks to Black Katz.
5/5
GoogleDara from Black Katz is the most supportive person I have found in the rental space. Appreciate her help so very much, Molly, They, Jamie, and Erin are also really helpful. We have been with the team at Black Katz for years - the team are lovely, helpful, efficient and a great support! Thankyou guys
5/5
GoogleSuper friendly and patient. Everything went so smoothly. Shayla really made the extra effort to get things done quickly and thoroughly. Will be coming back again for the next place from Black Katz!
5/5
GoogleI had a fantastic experience with Black Katz, in particular Raj. He was super responsive and gave me all the information I needed!
5/5
GoogleSuper helpful and pleasant to go through! Amy went above and beyond to help us with a lease change and make sure everything went smoothly and quickly.
1/5
GoogleAbsolutely appalling service lacking in any kind of knowledge regarding basic customer service. Avoid at all costs! Extremely arrogant and rude.
5/5
GoogleI recently worked with Alex and his team and can't recommend them highly enough! They were incredibly helpful, honest, professional, and friendly. If you're looking for an estate agency that provides valuable insights and is always available to answer any questions about letting or buying properties, Alex and his team are the best choice. Thank you!
3/5
GoogleRating only, no written review.
1/5
GoogleBlackkatz manages the flat above mine in NW3. A leak from that flat was reported in November, with damages to my flat. Blackkatz, after so much of hounding only to send someone and not do anything - no reports, no updates. Despite numerous follow-ups, nothing was done. The leak into my flat got really bad in the lead up to Christmas. After many rounds of hounding from myself, our property managers and my porter, they still did nothing. I called up their offices whilst panicking (and half way around the world), yet they could not be bothered to attend and just ignored the complaint. I had to call the owner of the flat above, where she herself being overseas on holiday; panicked and organized for repairs to be done on her own. Long story short, there is now substantial damage to my flat and hers which could have been avoided had Black Katz (or however you spell incompetence) do the work they were supposed to, back in November. Black Katz even had the audacity to tell me over the phone that their offices will be shut from the 3rd week of December for the Christmas holidays and only open back in the new year. When pressed about the leak and hazard to the residents, they just ignored and were rude instead. I would highly avoid this agency if I was a landlord. I have all documented proof to evidence this.
1/5
GoogleAvoid this agency at all costs. They show zero care for their tenants and fail to meet even the most basic standards of professionalism, decency, or responsibility. It was one of the worst experiences I’ve ever had with a rental agency. Blak Katz provided truly awful service. Their response times were painfully slow, and their issue management was completely disorganized. The manager, Jamie, was the most arrogant person I’ve encountered, absolutely dismissive and unwilling to listen. Jamie should seriously consider a different career. To make matters even worse, they take advantage of people who are not from the UK and may not fully understand the laws here. This exploitative behaviour is not only unprofessional but also unethical. They also raised the rent without any notice and ended a yearly contract after just 10 months, again without warning. We were left without heating for three months (October to December) during winter, and mould developed in our mattresses due to the property’s poor conditions. After repeatedly asking to speak with the landlord about the ongoing issues, instead of resolving anything, they gave us a notice to vacate the property, claiming that we were a “waste of time and money.” This was not only offensive but incredibly unprofessional, leaving us in a difficult position, especially during the holiday season. We left the property during the holiday season, but they continued to send us emails demanding rent for a period after we had already vacated, completely nonsensical and unfair.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleI contacted Black Katz regarding a property advertised on their website and on Rightmove. I advised them that the advertised property has a long history of neighbour conflicts due to its poor condition and disrepair. I advised them I am directly affected. I offered to provide more details. They completely ignored my messages. Instead, they found and brought an utter nuisance and a nightmare tenant to occupy the advertised property. The tenant is hyperactive all night, almost every night, stomping with all the force he can on other neighbours’ head. Slamming doors, dropping objects, using the spinning cycle of the washing machine at night times. He was approached civilly but the nuisance and the nightmare got worse. The tenant and his guest/s (allegedly, on balance of probability) blocked my toilet by using wet wipes for a few days. We told them not to use the toilet till it’s fixed. They kept using it and my flat was flooded with waste and faeces.
1/5
GoogleSuper slow in deposit return. Disappointed. First time to get delayed in deposit return. All other agencies I have been used start the deposit return in 1 week after the move out. This one really takes ages….
1/5
GoogleRating only, no written review.
5/5
GoogleAmazing customer service , would definitely recommend to anyone on the search for a property , very helpful and guided me through the process with ease !
1/5
GoogleTruly bad experience, as a tenant who seeking for a place. They will behave friendly and active until you make the deposit. And you will never get ur deposit back even they break the contract.
Agent replied · 23 August 2024
Dear Bruce , I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Black Katz
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Black Katz
How many reviews does Black Katz have?
Black Katz has 695 reviews across its six offices, rated 3.9 out of 5 overall: 688 on Google, 7 on Facebook. Company-wide Facebook reviews for Black Katz are counted once, not once per office.
Which Black Katz office has the most reviews?
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
Where are the Black Katz offices?
The six Black Katz offices, by town:
- London (1 Topsfield Parade): 1 Topsfield Parade, Tottenham Lane, London, N8 8PR
- London (199b West End Lane): 199b West End Lane, London, NW6 2LJ
- London (22 Baron Street): 22 Baron Street, London, N1 9ES
- London (24 Shepherds Bush Road): 24 Shepherds Bush Road, London, W6 7PJ
- London (69 Parkway): 69 Parkway, London, NW1 7PP
- London (78 Borough High Street): 78 Borough High Street, London, SE1 1LL
