Trusted Agent profile

Black Katz reviews

4.1

★★★★★ Great

199 reviews across 2 platforms

199b West End Lane, London NW6 2LJ

Part of Black Katz, see every office.

Black Katz's London office at 199b West End Lane is rated 4.1 out of 5 across 199 reviews on two platforms, including 193 Google reviews rated 4.1. The 6 Facebook count is for the whole business. Checked 9 October 2026.

Google logo

4.1 / 5

193

Reviews on Google

This office

Facebook logo

4.3 / 5

6

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I have been with Blackkatz for nearly 15 years, if not more, and I would like to take this opportunity to express my sincere thanks. In particular, I want to thank Cal McNamara and Dara Madden, who have been helping me look after my properties over the years. They always respond promptly and handle matters efficiently, which I truly appreciate. In addition, one of my flats has recently gone through a very difficult tenancy issue. Fortunately, with the support of Mr. Jamie Black and Ms. Rosie Sparkes, I managed to get things resolved. I would like to take this opportunity to say a heartfelt thank you for their continued support and excellent service.

Kenny · 6 April 2026

Agent replied · 13 April 2026

Thank you for your loyalty over the years, it means a lot to us. We’re delighted to hear that Cal, Dara, Jamie, and Rosie have been able to support you so effectively. We look forward to continuing to work with you!

5/5

Google

Ella and I chose this property because of Johnny and Elijah honestly! They are the loveliest agents ever: so helpful, responsive, honest and kind, and funny! We were so stressed about our house search, and Johnny and Elijah were such angels and immediately made us feel like finding our dream home was possible! We're so happy to be with Black Katz and so grateful for Johnny and Elijah, we would not have managed without them!

Jenny · 13 March 2026

Agent replied · 13 April 2026

Jenny, this is great to hear. Thank you so much for taking the time to say this. We know how overwhelming the house search can feel, so hearing that Johnny and Elijah were able to ease that stress is fantastic. It was such a pleasure helping you both, and all the best with the new place!

5/5

Google

Vito was so helpful with our flat search, he helped us literally for weeks after we kept missing out on flats until we finally got one!!! Thank you Vito!!!

Amy · 8 August 2026

Agent replied · 22 August 2026

Hi Amy, We're so glad Vito was able to support you and we're so pleased his persistence helped you secure the perfect place. We'll be sure to pass your kind words on to Vito, they'll mean a lot to him. Wishing you all the best in your new home!

5/5

Google

Erika Szabo is a conscientious member of your firm who has given me good service. She answers promptly and to the point. It is a pleasure to deal with her

Martin · 25 July 2026

Agent replied · 22 August 2026

Thank you, Martin, for taking the time to share your lovely feedback. We’re so pleased to hear that Erika has been helpful, responsive, and a pleasure to deal with. We truly appreciate your kind words and your support of Black Katz, West Hampstead.

5/5

Google

Move in manager Erika made things simple and easy for the move and move out and always promptly replied and sorted out and queries that I had.

Hi · 1 August 2026

Agent replied · 22 August 2026

Thank you for your review! We're so pleased Erika made your move-in and move-out experience smooth and stress-free. We'll be sure to share your lovely feedback with her.

5/5

Google

Vito was very helpful during our viewing, provided answers to all of our questions and was very easy to talk to.

JJ · 15 August 2026

Agent replied · 22 August 2026

Thank you for your wonderful review! We're so pleased to hear that Vito made your viewing a positive experience. It's great to know he was able to answer all of your questions and made you feel comfortable throughout the process. We'll be sure to pass on your kind words to him.

5/5

Google

Thomas and Aidan frok Black Katz were very helpful in finding me my new flat. Thomas has been very attentive to what I want with the flat- location, price, accessibility and have arranged 4-5 viewings in a day on a Saturday when I was …

Daphne · 13 February 2026

Agent replied · 13 April 2026

Thank you Daphne. It was an absolute pleasure helping you find your new flat, and I’m really glad we were able to match what you were looking for. … More

5/5

Google

Lisa was extremely kind and patient throughout the process, making it a very smooth and pleasant rental experience.

Shiza · 25 July 2026

Agent replied · 22 August 2026

Thanks for sharing your experience! We'll be sure to pass your lovely comments on to Lisa.

5/5

Google

I have been a tenant of Black Katz for a bit but have been speaking with Tehya recently. I really appreciate the consistent communication, flexibility and support… a big thank you Tehya!

Kayla · 13 March 2026

Agent replied · 13 April 2026

Kayla, thanks so much for the great review! Really appreciate you taking the time to say this.

5/5

Google

I rented out my flat and dealt with Tom. He was really helpful and explained clearly all the options and did not "hard sell". It was a good experience and would use Black Katz again.

Henry · 9 January 2026

Agent replied · 16 January 2026

Thanks Henry for your feedback and for taking the time to share your experience. We’re glad everything went smoothly and we look forward to working with you again going forward.

5/5

Google

Aidan at Black Catz has been an absolute pleasure to deal with. Very knowledgeable, helpful and transparent. I could not recommend him highly enough.

Jad · 6 April 2026

Agent replied · 13 April 2026

Thank you for your kind words! We’re glad Aidan made your experience so positive.

5/5

Google

Johnny has been extremely helpful with viewings and comms, it meant we were able to place a successful offer on a lovely house in NW London:)

G · 13 February 2026

Agent replied · 13 April 2026

Thank you for sharing your experience! We’re glad Johnny could assist you throughout and that everything worked out with your offer. Enjoy settling into your lovely new house!

5/5

Google

Brilliant experience, Johnny was brilliant and helpful. Was very patient and explained every step clearly and the entire team too. Thank you

Daniel · 13 February 2026

Agent replied · 13 April 2026

We really appreciate you taking the time to share your experience! Johnny and the team will be delighted to hear your feedback.

5/5

Google

Great experience with the Black Katz team, especially Aidan. Professional, responsive, and very helpful throughout, they made finding a place in London easy and stress-free. Highly recommend!

Marialena · 26 December 2025

Agent replied · 16 January 2026

We appreciate your review and are happy to hear the renting process went smoothly. We’re glad Aidan was able to assist you along the way.

5/5

Google

For 26 years I have been using Blackatz for their expertise on the local lettings market. Tehya, Clarry, Rosie, Cal, Dara, Molly, Jamie have always been of immense assistance in setting fair value rents for high quality tenants who have often remained in the properties for years on end. Thank you to those I've mentioned and the whole team whose name I haven't mentioned.

Luke · 23 March 2026

Agent replied · 13 April 2026

Thanks for the review Luke, really appreciated by all the team!

5/5

Google

My experience with Johnny was very easy and useful. Helped us find a property that ticked all the boxes and priced cheaper than we were expecting.

Luke · 19 December 2025

Agent replied · 16 January 2026

Thanks so much for your review, Luke! We’re glad Johnny could help you find a property that ticked all the boxes and came in under budget.

5/5

Google

Thanks to Johnny we found our lovely new flat, thank you!

Lily · 23 March 2026

Agent replied · 13 April 2026

Congratulations on your new flat! We’re so glad Johnny could be part of your journey. Thank you for your kind feedback!

5/5

Google

Elijah has been absolutely amazing to work with.

Haweeya · 23 March 2026

Agent replied · 13 April 2026

Thank you! Elijah will be so happy to hear this.

5/5

Google

Aidan was a great help. I’d recommend Black Katz to anyone. No messing you about, just great service.

Owen · 26 December 2025

Agent replied · 16 January 2026

Thanks for your review! We’re glad Aidan could help.

5/5

Google

In simple words Aidan was the best

Federico · 23 March 2026

Agent replied · 13 April 2026

Thank you! So pleased to know Aidan provided such a great experience.

5/5

Google

Thank you very much to Ally for her support and superb approach throughout our move out process. She’s been extremely responsive and available to us, which really helped smooth a difficult situation for us.

Sarah · 18 August 2026

Agent replied · 22 August 2026

Thank you for your kind review. We're so pleased Ally was able to support you during your move-out and make the process a little easier. We'll be sure to pass on your lovely feedback to her.

5/5

Google

thank you Ally and Molly for smooth and easy renewal process.

Levent · 13 February 2026

Agent replied · 13 April 2026

Thank you for your continued trust in us! We’re happy to hear that Ally and Molly ensured your renewal was smooth and easy.

5/5

Google

Black Katz is really good in what they do. I can name Thomas, Elijah and Johnny who were simply brilliant in the whole process that I went through. Cheers to them and I wish the very best. I will definitely reach out to them for anything related to property buying/selling or renting.

MD · 7 April 2026

Agent replied · 13 April 2026

We really appreciate your feedback! It’s fantastic to hear everyone provided such a great experience throughout your journey. Wishing you all the best as well, and we’ll be here whenever you need us again!

5/5

Google

I don't often write reviews but both Pip and Lisa at Black Katz are so helpful and efficient that I had to do this review to say that if you need a great Agency, then both Pip and Lisa make Black Katz the place to go

Sharon · 10 April 2026

Agent replied · 13 April 2026

Thank you for your kind words and recommendation. Pip and Lisa will be thrilled to hear this, we’re glad they made your experience with Black Katz such a positive one.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Black Katz's Google reviewsLeave Black Katz a review

Questions about Black Katz

How many reviews does Black Katz have?

Black Katz's London office has 199 reviews across two platforms: 193 on Google, 6 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Black Katz's rating?

Black Katz is rated 4.1 out of 5 across all 199 reviews, and 4.1 out of 5 on Google from 193 reviews, checked 9 October 2026.

Where is Black Katz's London office?

Black Katz, 199b West End Lane, London NW6 2LJ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.