Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleThey use Target Inventories (ran by Rachel Nerhard who used to work at Blackkatz) who is completely incompetent. She 'forgot' to send our marked up inventory report to the landlord, resulting in a dispute at the end of a tenancy which is what the inventory report is meant to prevent. She will avoid your calls and emails - £125 down the drain for an inventory report that's not worth the paper it's written on.
Otherwise letting went fine with Blackkatz .
UPDATE 10/08: the 'owner' Rachel Nerhard (who simultaneously claims she is not related to Blackkatz, responds to this review by addressing "Francesca". Not sure who Francesca is????
Rachel also fails to understand that, had she sent the marked up inventory report to the landlord as she should have done, this would have been evidence to help resolve any claims at the end of the tenancy. Instead, we had to rely on other supporting evidence to deal with the landlord as both BK and Rachel washed their hands after we paid the tenancy fees etc.
Feel like I'm losing brain cells by engaging with her any further, hope you never have to deal with Rachel Nerhard!!!
Joie · 30 July 2022
Agent replied · 30 July 2023
Dear Francesca,
Thank you for your feedback. I have looked into your review and can see that it is in regards to a check out inventory carried out in 2019. It is unfortunate that you were not happy with the outcome of your deposit return. I have read through the comprehensive email correspondence and can see that when asked for evidence on the disputed matter you did not respond and were unable to provide evidence to support your claim. If you were unhappy with the outcome of the deposit return you had the opportunity of raising a dispute with the deposit protection services which are there to arbitrate such matters.
Please note that I am an independent company and not employed by Black Katz. Your review comments relate to Target Inventories and not Black Katz; therefore please remove this review from the Black Katz page.
Kind Regards,
Rachel Nehard
Target Inventories
★★★★★ 5/5
GoogleI had a last minute work transfer to London. I appreciated the lightening fast response of Thomas. Many other agents took days to respond. Thomas jumped to the task and sent me numerous properties to view. He listened carefully to my needs and quickly understood. He is the best professional I have worked with in a long time. I highly recommend him. He worked tirelessly for me. Hope this helps you.
The · 13 April 2026
★★★★★ 5/5
GoogleTehya has been so helpful helping us with the new house we rented through BlackKatz, any adjustments we needed to make she was incredible at dealing with quickly and smoothly
Gemma · 13 February 2026
★★★★★ 5/5
GoogleClarry was incredibly kind and helpful during my recent move. Their clear communication and thoughtful approach made the entire process much easier. I appreciated their positive attitude and the genuine care they took to ensure everything went smoothly! Clarry was knowledgeable and willing to answer any and all questions in a timely manner. Would recommend 100%
Carson · 31 May 2025
★★★★★ 5/5
GoogleI currently rent through these guys and they are genuinely great. The property manager Ally is always so responsive and goes above and beyond to sort any problems out and make you feel valued as a tenant as opposed to an annoyance. The contractors that they have on their books are also professional and prompt. Really great service.
Andy · 3 May 2025
★★★★★ 5/5
GoogleWe had a really easy and smooth process of finding a new property to rent with Black Katz. Johnny was super helpful, sent all information very fast and answered all of our queries promptly. Would definitely recommend and will be using them again in the future.
Adelin · 30 August 2025
★★★★★ 5/5
GoogleBlack Katz and Erika in particular have been very efficient and professional. I would recommend her and the agency for their work
Dean · 25 July 2026
Agent replied · 22 August 2026
Thank you for your fantastic review! We're delighted to hear Erika provided professional, efficient, and reliable service. At Black Katz, we're committed to delivering excellent customer service and making every property journey as smooth as possible. .
★★★★★ 5/5
GoogleWe had a great experience with Johnny while searching for our new home. He was always quick to reply and incredibly helpful throughout the whole process, which made everything feel so easy and stress free. Highly recommend!
Ronnrick · 23 March 2026
Agent replied · 13 April 2026
Thank you so much for sharing this. Johnny genuinely cares about making the process as easy as possible, so it’s fantastic to hear he made such a positive difference for you. We hope you love your new home!
★★★★★ 5/5
GoogleBlack Katz made the whole process really straightforward, and Johnny in particular was fantastic to work with. He was always professional, responsive, and very supportive from start to finish. Thanks to Johnny, moving into my new place was smooth and stress-free. Highly recommend!
Ghazi · 29 August 2025
★★★★★ 5/5
GoogleI have been a landlord with my property being locked after by Black Katz for several years. I have always been very satisfied with their professional work.
It has got even better with Ally Aldridge looking after it. I can not recommend … More
Nabeel · 14 January 2026
Agent replied · 16 January 2026
Thank you for the kind words and ongoing support. It’s great to hear you’ve been so happy with the service, and especially with Ally, she’ll be delighted with your feedback. We’re very happy to continue managing your property.
★★★★★ 5/5
GoogleElijah and the rest of the team were such a great help in finding our new place and working through the move in process. I recommend to anyone looking for a highly professional, punctual and responsive agency.
Misha · 13 March 2026
Agent replied · 13 April 2026
Thanks Misha, we really appreciate this! Elijah loved helping you find your new home. Thanks for the recommendation!
★★★★★ 5/5
GoogleOur experience with Black Katz has been very positive from start to finish. We initially contacted Don to help us find a suitable flat, and he was extremely helpful in advising on locations and identifying a sensible option for commuting. … More
Julien · 14 January 2026
Agent replied · 16 January 2026
Julien, we’re really pleased to hear you had such a positive experience with Black Katz. It’s great to know Donald was able to help you find the right place and make the viewing process quick and easy. We’re also thrilled to hear such kind … More
★★★★★ 5/5
GoogleI just want to appreciate Molly for her prompt service and response regarding issues with the management of my flat. She has been very helpful and responds to problems quicker than expected. Well done, Molly.
Manny · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for taking the time to share this.
We’re so pleased to hear that Molly has been able to support you so promptly and effectively. Managing issues in a flat can be stressful, so it’s great to know her quick responses and helpful approach have made a real difference.
We’ll be sure to pass on your kind words to her. Thank you again for your feedback!
★★★★★ 5/5
GoogleMyself and my partner had a great experience finding our place to rent through Black Katz. Aidan and Erika in particular were both very helpful and thorough and answered all out questions and concerns. We wanted to move in very short notice … More
Niamh · 26 December 2025
Agent replied · 16 January 2026
Thank you so much for your kind review! We’re delighted to hear that you and your partner had a great experience finding your new home. It’s wonderful to know that Aidan and Erika were able to help and guide you through the process, … More
★★★★★ 5/5
GoogleReally great renting agency! They are incredibly helpful with maintenance requests and always try to solve issues ASAP. Exceptional help from Tehya, Molly, Cal, and the rest of the team at BlackKatz.
MegaFexxx · 30 March 2026
Agent replied · 13 April 2026
Thank you, we appreciate your feedback. It’s wonderful to hear you’ve had such a positive experience with our team.
★★★★★ 5/5
GoogleIn a word: Pip is on the ball! A skilful and tactful negotiator who gets results.
Mike · 13 March 2026
★★★★★ 5/5
GoogleVery happy with the letting service
Stanley · 8 August 2026
Agent replied · 22 August 2026
Hi Stanley,
Thank you for your kind review!
★★★★★ 1/5
GoogleUnhelpful and dismissive agency
Black Katz, and specifically property manager Khizer Ghafoor, were unresponsive when I raised reasonable concerns about my deposit. Instead of addressing the issue, I was told to take it to dispute with no attempt to resolve it. Very disappointing service from a managing agency.
Clarissa · 12 August 2025
Agent replied · 2 September 2025
Afternoon Clarissa, were sorry to hear you were not happy with the service. We attempted on multiple occasions to help yourself and the Landlord come to an agreement regarding the deposit deductions.
As you were both not able to come to an agreement, we advised taking the matter to dispute as this ensures the matter is swiftly resolved and all parties can move on.
All the best for the future.
★★★★★ 5/5
GoogleMolly has always been responsive and extremely helpful. Any questions or minor issues were addressed quickly and professionally, which made the whole process very smooth.
Luca · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your thoughtful review! We’re thrilled to hear that Molly was responsive and helpful throughout your experience.
★★★★★ 5/5
GoogleMet with Johnny and he was very kind and efficient, walked us through what we needed to know about the property and was quite helpful.
Matias · 13 February 2026
Agent replied · 13 April 2026
Thanks for taking the time to share this! Happy to hear Johnny made everything straightforward for you.
★★★★★ 5/5
GoogleVery quick, easy, and convenient process. Couldn't have asked more from Aidan - he was so helpful and responsive to all our needs. Highly recommend!
Farah · 14 January 2026
Agent replied · 16 January 2026
Thank you for your kind review. We’re glad to hear the process was quick and convenient, and we truly appreciate your recommendation. Aidan will be happy to hear your feedback.
★★★★★ 5/5
GoogleI’ve had such a wonderful experience looking for a 3 bedroom flat with Black Katz, and most importantly the experience was certainly made enjoyable and stress free with the huge help of the agent Gary, who was extremely friendly and helpful on the phone straight away, and continued to be the best throughout. I haven’t had such a great experience looking for a flat elsewhere, nor have I received much help from other agencies agents, but at Black Katz Gary went above and beyond for me and my friends and we are eternally great full. The whole house hunting experience was super fun and we wouldn’t have had it any other way. Everything was sorted so quickly, and we secured the flat within a week! And booking a viewing with Black Katz for the property was also so easy and quick. I highly recommend Black Katz, and I would also like to shout out Gary one more time! He’s the best.
Kay · 30 July 2022
★★★★★ 5/5
GoogleAidan helped us easily set up our flat viewing and we appreciated how transparent he was with all our questions and advice when submitting our offer
Maddy · 19 December 2025
Agent replied · 16 January 2026
Thanks for your review! We’re glad Aidan could make the process smooth and provide helpful advice.
★★★★★ 5/5
GoogleI have been looking for a home in London for months and Johnny from Black Katz was incredibly helpful and eager to find the perfect place for me!
And I have been quite picky with a certain budget in mind.
I have been searching with other realtors as well but they were nothing like what these guys do their job!
Thank you Johnny and Black Katz for finding the best place for me!
A · 3 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
