Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleBlack Katz let me a flat with a serious damp problem, I found mold in all four rooms of the property.
Following this discovery, i immediately contacted my Landlord and asked to reach a lease break agreement. To which they asked Black Katz to mediate. What did Black Katz’s mediation entail? Have the flat professionally cleaned and go from there. A little bit of bleach would fix all the problems. For anyone familiar with mold, that only prolongs the issue.
During mediation, Black Katz lied straight through their teeth and said the landlord was not interested in breaking the lease. I ended up contacting the landlord directly who informed that she WAS interested in breaking the lease. Thankfully I was then able to proceed with her and reach an agreement.
As a result of their complete negligence, I’ve had to pay a fee for breaking my lease and hire another removal company to leave the flat totaling over £5,000.
Now, currently, Black Katz is holding viewings to let the flat again despite knowing the mold issue exists and the context of my tenancy at the property. Absolute joke of a company, I will never do business with them again, and I suggest if possible to avoid them completely. Black Katz prioritizes fees above common decency.
Shawn · 6 June 2024 · Black Katz London (199b West End Lane)
★★★★★ 1/5
GoogleTerrible experience and WORST agency to deal with. My friends moved out in September and still do not have their deposit returned.
Jamie, the manager, absolutely loves to use a bribe, promised to ‘help’ them get their £1600 back but ONLY if the previous bad review got taken down - he sent one email (after asking him to send it) to the landlord and have heard nothing from him since. What an amazing help you’ve been 🤣🤣
They blame the landlord for everything and take no responsibility whatsoever and do not help you once you leave the property. Why do you work with landlords who steal peoples money then???
Worst management
Worst agency
AVOID AT ALL COSTS!!!
Hannah · 21 May 2024 · Black Katz London (199b West End Lane)
★★★★★ 5/5
GoogleRating only, no written review.
Fabio · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleRating only, no written review.
Inchul · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleHighly responsive and professional, answered questions very quickly , super helpful and generally just nice people to work with! Very efficient and I was lucky to get a really high quality flat with Black katz
Lauren · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleI highly recommend Black Katz in London Bridge, Sandro and Tim were extremely helpful and friendly and helped me to get the property I really wanted. It's rare to find this kind of estate agent in London.
Pedro · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleAvoid if possible. I would have given 0 stars if I could. At first, I thought of Blakkatz high as Tim and Vincent were really nice and helpful in finding my flat. So it is a shame that I have to write a bad review. I sent all the …
Hee-Yeon · 13 April 2024 · Black Katz London (78 Borough High Street)
Agent replied · 24 March 2024
Dear Hee-Yeon.
I am sorry you have reason to complain as I first said to you. You and I have … More
★★★★★ 5/5
GoogleI don’t usually review rental agencies but felt Black Katz deserved a 5* review for all of their help and support during my property search. Even though I didn’t end up renting through them, I found Tim to be helpful, professional and …
Ben · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleLate to review but worth offering a warning. Rented a property through Black Katz from 2018-2019 - Black Katz made absolutely zero effort to ensure the cowboy landlord secured our deposit through TDS after we put the money down for the …
Harry · 13 April 2024 · Black Katz London (78 Borough High Street)
Agent replied · 31 December 2023
Hi Harry
Sorry you have reason to complain and it’s never too late to write a review.
However your scathing attack and frustrations at my office is unjust and unfair. … More
★★★★★ 5/5
GoogleSandro and Amy were wonderful and followed us throughout our flat hunt journey. They were extremely helpful!
Maddalena · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleReally can’t recommend Black Katz enough for finding a flat in London! Sandro was absolutely brilliant and made the whole process so easy and straight forward for us. Amy has also been brilliant in the final stages of getting contracts …
Lauren · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleThe best agents in London, big shout out to Alessandro Cappellin for all his help, you are amazing thank you! And also Tim thank you for all your help!
Jana · 13 April 2024 · Black Katz London (78 Borough High Street)
★★★★★ 5/5
GoogleThanks for Tom's guide , i first time rent studio in London , with his help , i rent a good property , also recommend me the solicitor nearby , all goes well and smooth , i moved in very soon , i already lived in this property for some days , the machine , decoration , space , maintenance all look good !
Susan · 13 April 2024 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleShayla and Alisha made a great job. Shayla helped us to find the perfect property and curated us through all the processes. It was a great fortune to meet her. Thank you!
Gleb · 13 April 2024 · Black Katz London (22 Baron Street)
★★★★★ 3/5
GoogleRating only, no written review.
Arianna · 24 March 2024 · Black Katz London (199b West End Lane)
★★★★★ 4/5
GoogleRating only, no written review.
Jacqui · 22 March 2024 · Black Katz London (199b West End Lane)
★★★★★ 5/5
GoogleShayla and Alisha made a great job. Shayla helped us to find the perfect property and curated us through all the processes. It was a great fortune to meet her. Thank you!
Глеб · 18 March 2024 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleShayla and Lauren ensured a seamless process, even over the weekend! Responsive and dedicated service. Highly recommend!
Mounir · 3 March 2024 · Black Katz London (22 Baron Street)
★★★★★ 1/5
GoogleSadly I am unable to give zero! Dreadful company, really bad experience. Do not use them!!
Tom · 23 February 2024 · Black Katz London (69 Parkway)
★★★★★ 5/5
GoogleTom Biro was an accommodating letting agent when I arrived in London. He was keen to educate me on the local rental market, general procedures on lettings for expats and any other queries I had. Thanks Tom!
Dennis · 23 February 2024 · Black Katz London (22 Baron Street)
★★★★★ 5/5
GoogleRating only, no written review.
Fabio · 24 January 2024 · Black Katz London (78 Borough High Street)
★★★★★ 1/5
GoogleRating only, no written review.
Giovanni · 25 November 2023 · Black Katz London (69 Parkway)
★★★★★ 1/5
Google£75 for a reference letter
lol
JJ · 25 November 2023 · Black Katz London (69 Parkway)
★★★★★ 1/5
GoogleTruly awful. They will do nothing for you as a tenant whatsoever.
They will give you a rotten, mice infested property (big time infested:), with a DEBT on electricity key meter, but pretend like they knew nothing about it.
You’ve been warned…. I recommend paying a bit more for a nice property with a more professional and respected agency. But if you enjoy drama, cheapskate landlords, problems need fixing for months on end, leaks unresolved for 4-5 months on end, and non existent customer service, please do go for Black Katz, you'll love them then!
Seraphim · 23 September 2023 · Black Katz London (69 Parkway)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
