5/5
GoogleHad a seamless process while finding house with Black Katz. Amazing and polite staff. Special thanks to Zia, Danny and Lauren for taking care of all my requirements and managing it so well!! By far the Best Letting agents in town! Cheers!
Trusted Agent profile
Black Katz reviews in London
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Our offices
Black Katz's six offices, most reviewed first. Each has its own page.
- Black Katz London (199b West End Lane)199b West End Lane, NW6 2LJ199 reviews · 193 on Google (4.1)10 in the last 90 days
- Black Katz London (69 Parkway)69 Parkway, NW1 7PP190 reviews · 184 on Google (3.6)1 in the last 90 days
- Black Katz London (78 Borough High Street)78 Borough High Street, SE1 1LL172 reviews · 166 on Google (3.9)3 in the last 90 days
- Black Katz London (22 Baron Street)22 Baron Street, N1 9ES83 reviews · 77 on Google (3.8)0 in the last 90 days
- Black Katz London (1 Topsfield Parade)1 Topsfield Parade, Tottenham Lane, N8 8PR79 reviews · 73 on Google (4.3)0 in the last 90 days
- Black Katz London (24 Shepherds Bush Road)24 Shepherds Bush Road, W6 7PJ8 reviews · 2 on Google (1.0)0 in the last 90 days
Latest reviews from every Black Katz office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleUnprofessional & Rude Estate Agents. Stay away!
5/5
GoogleGreat place, efficient and accommodating agents. Thanks Danny.
1/5
GoogleBy far the worst agency in the world , very unprofessional , if I could I will give a zero star .
1/5
GoogleThis agency discriminates against pensioners who claim benefits in order to pay their rent. Choose wisely, elders deserve better!NegativeValue
1/5
GoogleThe worst agency that I have had so far in London, during the time that I have been in rent with them they have not bothered anything about the problems that I sent them that I had with the house, once the contract was finished, they have taken 3 months to give me the deposit, in which they have removed bugs from the house which I had informed them while I was in the house and they did not fix themNegativeProfessionalism
5/5
GoogleGreat customer service and dedication to finding the best fit for their clients. Do not create bidding wars between potential clients and are very flexible.
5/5
GoogleWe couldn't have asked for more from Vince, exceptional people person and he went over and above to help us secure a 4 bed in an unbelievably competitive rental market.
5/5
GoogleI needed to speak to Black Katz to clarify some issues regarding tenancy of a property on my behalf of my daughter which she is soon to take up. I can honestly say that Alicia at the London Bridge office was most helpful and gave me all the help and information I needed in a most reassuring manner and immediately allayed all my concerns. Alicia’s customer service skills and telephone manner are excellent; thank you for all your assistance last Friday.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRented a place online and in one week through BlackKatz ! 🤣 I’m crazy I know. But it worked, place was to nice to miss, great price and Jonny really helped me to make a quick deposit so the place was reserved for me 😊 Thank you very much for the fast service guys …
5/5
GoogleGreat agency. Lovely people who show properties and are very helpful with all the paperwork. The agent Silvia helped me find my ideal flat and answered all the queries I had! 5/5
2/5
GoogleThey use Target Inventories (ran by Rachel Nerhard who used to work at Blackkatz) who is completely incompetent. She 'forgot' to send our marked up inventory report to the landlord, resulting in a dispute at the end of a tenancy which is what the inventory report is meant to prevent. She will avoid your calls and emails - £125 down the drain for an inventory report that's not worth the paper it's written on. Otherwise letting went fine with Blackkatz . UPDATE 10/08: the 'owner' Rachel Nerhard (who simultaneously claims she is not related to Blackkatz, responds to this review by addressing "Francesca". Not sure who Francesca is???? Rachel also fails to understand that, had she sent the marked up inventory report to the landlord as she should have done, this would have been evidence to help resolve any claims at the end of the tenancy. Instead, we had to rely on other supporting evidence to deal with the landlord as both BK and Rachel washed their hands after we paid the tenancy fees etc. Feel like I'm losing brain cells by engaging with her any further, hope you never have to deal with Rachel Nerhard!!!
Agent replied · 30 July 2023
Dear Francesca, Thank you for your feedback. I have looked into your review and can see that it is in regards to a check out inventory carried out in 2019. It is unfortunate that you were not happy with the outcome of your deposit return. I have read through the comprehensive email correspondence and can see that when asked for evidence on the disputed matter you did not respond and were unable to provide evidence to support your claim. If you were unhappy with the outcome of the deposit return you had the opportunity of raising a dispute with the deposit protection services which are there to arbitrate such matters. Please note that I am an independent company and not employed by Black Katz. Your review comments relate to Target Inventories and not Black Katz; therefore please remove this review from the Black Katz page. Kind Regards, Rachel Nehard Target Inventories
5/5
GoogleJohnny from Black Katz was super helpful when myself and friends were looking for a property. The whole process was straightforward and in a stressful time of finding a property it was great to have someone so willing to help. Really recommend!!!
5/5
GoogleFull communication throughout the process of looking for properties, super fast and very pleasant. Gary is an absolute top bloke, genuinely one of the best people to be in contact with regarding property searches. Clear, concise and thorough throughout. 100% recommend them. If you have the pleasure of speaking to Gary or Tim, count yourself very lucky.
5/5
GoogleExcellent agency. Gary has been super helpful in negotiating with the landlord and assisting me to secure the property. Erika has also done a fantastic job to perform all the checks swiftly and provide all replies in short periods.
5/5
GoogleGreat experience renting through Black Katz West Hampstead! Johnny was prompt to reply to all messages, professional, and offered some great studios for me despite the difficult situation with housing last year. Quick to help after moving in as well, so the care for his clients shows. Thank you
5/5
GoogleStrongly recommend!!! 💪 So we started hunting for the new home so it's catches my eyes a property posted in the website of BLACK KATZ so we contacted them, and Jamie sent us more links with more properties,and in the same day we had already first viewing with Aidan. Later on, in 3O minutes we blocked our property and then Erika done all paperwork so quickly and efficiently. We really want to say big THANK YOU to AIDAN!!! He was so professional and clear for the beginning, friendly and so helpful. We didn't felt pushed from him and also he explained to us in details about the property all information necessary. Now we are so happy because we got our perfect Home! Thank you very much BLACK KATZ! WE STRONGLY RECOMMEND THEM!!!
5/5
GoogleI’ve had such a wonderful experience looking for a 3 bedroom flat with Black Katz, and most importantly the experience was certainly made enjoyable and stress free with the huge help of the agent Gary, who was extremely friendly and helpful on the phone straight away, and continued to be the best throughout. I haven’t had such a great experience looking for a flat elsewhere, nor have I received much help from other agencies agents, but at Black Katz Gary went above and beyond for me and my friends and we are eternally great full. The whole house hunting experience was super fun and we wouldn’t have had it any other way. Everything was sorted so quickly, and we secured the flat within a week! And booking a viewing with Black Katz for the property was also so easy and quick. I highly recommend Black Katz, and I would also like to shout out Gary one more time! He’s the best.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleUnresponsive and keep marketing properties when they've been taken.
2/5
GoogleDodgy listings, which are mysteriously taken when you call within 24hrs of the listing being put up.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Black Katz
Which Black Katz office has the most reviews?
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
Where are the Black Katz offices?
The six Black Katz offices, by town:
- London (1 Topsfield Parade): 1 Topsfield Parade, Tottenham Lane, London, N8 8PR
- London (199b West End Lane): 199b West End Lane, London, NW6 2LJ
- London (22 Baron Street): 22 Baron Street, London, N1 9ES
- London (24 Shepherds Bush Road): 24 Shepherds Bush Road, London, W6 7PJ
- London (69 Parkway): 69 Parkway, London, NW1 7PP
- London (78 Borough High Street): 78 Borough High Street, London, SE1 1LL
