Trusted Agent profile
★★★★★
695 reviews across 6 offices and 2 platforms
Black Katz has six offices, all in London. Together they have 695 reviews on two platforms, rated 3.9 out of 5 overall.
688
Reviews on Google
All 6 offices
7
Reviews on Facebook
Business-wide
Black Katz's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCommunicative, helpful and efficient! Had no problems throughout my 6 month tenancy with them, everything was transparent and fair. The property was by far one of the nicest flats I've rented, in terms of location and condition. Would definitely recommend them to friends and family for no-hassle renting in London!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleZia and team have been looking after my lettings for close to 20 years now. They’ve never let me down and the entire team have provided such personalised and attentive service that I’ve never had cause to look elsewhere. If you’re looking for honest, reliable agents that will deliver for you, look no further.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleBlack Katz have, since the very early 2000s, consistently come with a personal warning of 'not even with a barge-pole' from a number of friends who have used them (spurious 'hard sell' initial manner, total absence of support beyond tenancies being signed including totally dropped contact for maintenance of flats above The Worlds End pub, duplicitous behaviour on exits of tenancy - all anecdotal to this review but on personally trusted authority and first hand witness). I have managed to avoid dealing with them directly until now. Unfortunately, a landlord we are now closing a tenancy with has instructed Black Katz as letting agents for securing new tenants, so my wife, my flatmate & I have had the extreme misfortune of having to entertain overly persistent phone contact (incl. refusal to take "no, that's not convenient" as an answer and rarely actually securing explicit approval for demanded times) for arrangement of viewings and then subsequent viewings themselves. This all came to a peak when an agent conducted a viewing (without a facemask) and overheard his clients asking our flatmate for his views on how the agents have been (he answered honestly, saying it's been neither comfortable or positive from Black Katz) and the agent instructed his clients to wait for him outside. They left and he then proceeded to try and reprimand our flatmate for voicing his opinion on the agency he works for. In our own home. As one might imagine, this turned ugly. On hearing our further details of the treatment we've received from his company, the agent swiftly switched his angle to saying that it wasn't him personally being complained about on all counts and therefore it didn't apply + that we were being unreasonable. He was *extremely* aggressive throughout. We complained to Black Katz central office that day [Friday], we only received a call later on Monday (Saturday being a working day for them) from one of their Directors who, amazingly, adopted almost precisely the same obtuse, aggressive & dismissive tone - at one point straight-up telling me that I'd missed an apology from him in the first few seconds of the call (that I still heavily dispute). An email swiftly followed from Natasha Eddy, featuring such classics as "I am sorry that you have felt the need to complain" (ie. 'sorry that you think we're wrong' / nothing even approaching an apology for what had happened), a report that the matter will be 'looked into' (ok, so what does that do for us?) and that they "fully adhere to the terms of the Tenancy Agreement" - an agreement I should point out that is only between us and the landlord, not Black Katz. On my assumption alone, this agency seem to pride themselves on an almost perversely brutal approach to customer service. Their agents are nothing short of impudent with anyone other than prospective new custom, their response to complaint feels a million miles away from conceding the prospect of error on their part. If you prefer 'go-getters' (who go and get only in the interests of the agency alone), then you'll probably love them, but then some people like being treated badly I guess. Do yourself a favour - search locally, peruse private ads or at worst develop a good working relationship with an independent estate agency that don't patronise people in the name of a quick conversion. If you still have time after that, check back for their reply to this review for one of two things - a 'pro-forma' copied blank statement response like the ones in the lowest rated reviews here or one that applies itself to points raised in this review with terse rebuttal & yet more passive-aggressive 'sorry, not sorry' back foot posturing. AVOID.NegativeProfessionalism
5/5
GoogleAs a landlord, I have used Black Katz over a number of years and have always found them to be a very good agent. As an owner-managed business, Zia takes pride in his reputation and does a thorough job of vetting the tenant applicants and providing a high quality service and sensible advice. The photographs and marketing were also excellent and were far better than a competitive agent.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleI recently needed to let a flat, I managed to get in contact with Alessandro and Tim and they were very helpful in the whole process and we managed to get it done quickly and efficiently. Would recommend these to anyone looking for a flat in London.
5/5
GoogleThis is such a lovely team :)Michelle and Tim went the extra mile to help me with the move and I am ever so grateful!
3/5
GoogleRating only, no written review.
5/5
GoogleBlackKatz have been incredibly helpful, polite and responsive throughout the entire process of renting a property from start to finish. Perfect for students who are new to the renting process - BlackKatz are always happy to answer any questions you need! I will not hesitate to recommend them to my friends.
2/5
GoogleRating only, no written review.
1/5
GoogleAcceptable flat offerings, but pressured us to move in a month early - fine - but then the flat wasnt ready for human habitation. Terrible response times and no real supportNegativeQuality
5/5
GoogleBig thank you to Zia, Lauren and the team at Black Katz for letting my flat in Finsbury Park. Highly appreciate your continuous professionalism, trust and perseverance in finding great tenants (again)!PositiveProfessionalism
5/5
GoogleDealing with Dani & Zia from the letting team were great. They understood what we wanted & got exactly the result we wanted. The after letting process with Lauren from the letting management team was also excellent. Really helpful all round.PositiveResponsiveness, Professionalism
Thank you so much for your lovely review Thomas enjoy your new home.
5/5
GoogleI wanted to vacate my flat before the end of my contract for personal reasons and the manager was really helpful and understood the situation. He tried to help me finding a solution that could suit both me and the landlord. Even if things didn't work out as expected (because the people who showed interest disappeared) he tried his best to help me and I really appreciated it.
5/5
GoogleProfessional, efficient and helpful. Leigh was brilliant during the flat viewing - enthusiastic and more than happy to both answer all our questions and explain the process to us. Zia was very efficient when it came to getting in touch with the landlady. Overall a really good experience.PositiveResponsiveness, Professionalism
5/5
GoogleA really professional service. My flat was marketed straight away and viewings managed efficiently. The process was swift and seamless. Zia in particular was great. He advised me through each step to achieve the best result. I highly recommend Black Katz every time.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleZia and the team at Black Katz have been very professional, responsive and efficient in finding our tenant very quickly under difficult circumstances and at a short notice. The whole move was completed in a week with regular updates and efficient communication. Can only recommend!PositiveResponsiveness, Professionalism
5/5
GoogleJohnny from Black Katz Lettings did a great job of keeping us informed of the progress of our application. In the space of just a few hours of contacting Johnny, he had arranged and taken us through a viewing and even helped us with placing an offer. Even though the offer wasn't successful, Johnny continued to send us with tailor made options and seek our feedback. I felt that Johnny was very much in to building a long term relationship with his clients and that gave me great confidence when dealing with Black Katz and the team. I highly recommend you talk to them and see for your self!PositiveResponsiveness
1/5
GoogleUnresponsiveNegativeResponsiveness
Hi, sorry to hear you have felt reason to complain. We pride ourselves in getting back to everyone as soon as possible, especially as we are London's largest letting agency. Feel free to contact us at the London Bridge office if ours is the branch your query was related to.
5/5
GoogleAll dealings with London Bridge Black Katz have been great. Alex is professional and helpful - would recommend.PositiveResponsiveness, Professionalism
5/5
GoogleJust started a new job, Alex and the team at London Bridge were fantastic in finding me the perfect property without the hassle. Highly recommendedPositiveProfessionalism
5/5
GoogleMy husband and I's experience with Black Katz was professional and friendly from start to finish, they made the whole experience easy and pleasant, taking all the stress off of me, would recommend to anyone needing a high quality service!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex, Sandro and Patricia were amazing, letting my flat in 2 days to high quality tenants. I am very pleased with this service!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThey do not respond to messages and something about the influx of 5 star reviews from people who have never made a Google review before is very suspicious. Not everyone is going to think it is 5 stars... very clearly there is some type of exchange for the good reviews or they are employees or friends of the business. Be weary people, read between the lines. The positive reviews have come in immediately after the last negative one! It is NOT a coincidence!NegativeResponsiveness
Hi Samantha, thank you for sharing your opinion. We have checked our systems in every office and could not locate your name anywhere. Could you let us know when you contacted us? We will be more than happy to help. About the positive reviews, we do encourage our landlords and tenants to submit reviews from time to time and you will find numerous positive ones on other review websites also.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (199b West End Lane) has the most, with 199 reviews rated 4.1 out of 5, followed by London (69 Parkway) with 190.
The six Black Katz offices, by town:
