Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
1,043 reviews across 13 offices and 2 platforms
Beresford Adams has 13 offices, in Chester, Prestatyn, Bangor, Wrexham, Colwyn Bay, Mold, Holyhead, Menai Bridge, Porthmadog, Abersoch, Conwy, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 1,043 reviews on two platforms, rated 4.6 out of 5 overall.
1,042
Reviews on Google
All 13 offices
1
Reviews on View Agents
All 13 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
3/5
GoogleRating only, no written review.
Thank you for the great review. However, if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah
1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i …
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
1/5
View AgentsComplaint against Chris Hassett
Me and my wife hired Chris to help us in buying a house. Being a close friend with Kris Dikes from Chester branch, he assured me over the phone that the vendor will negotiate if any repairs needs doing. But the email from Kris to us came that there is no room for negotiations, even further checks will be done for costs estimates. He lied to me in this respect and although he assure he will call me to discuss about this, he didn't. Very disappointed by how he handled with our case. Shame
Thank you for taking the time to leave us your feedback. I was disappointed to read that you were not happy with your experience with our agents and as such would like to advise you to contact us privately via review@countrywide.co.uk to discuss any concerns you may wish to raise.
1/5
GoogleGiving one star very reluctantly...we have had the most dreadful experience using this company! We are pensioners with very little savings (just enough for funeral costs) We had to sell our house because we couldn't meet the final Mortgage payment, we had only ever been able to afford to pay the interest on the mortgage due to personal reasons. When we were first told that a buyer was interested in our property, we were told " they were cash buyers,ready to move in straight away "...that was all a massive lie! and carried on like that for months on end resulting in us loosing thousands of pounds,and it affected my husband and my health badly.I could go on but it is too upsetting to even be reminded of this!
Hi Dawn, I am sorry to hear that this was your experience and that you were unhappy with the service you received, but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks.
5/5
GoogleGreat agents to get a place to stay,well recommended.If you are looking for a place use these,the staff are very polite and courteous.
5/5
GoogleRating only, no written review.
5/5
GoogleEveryone so kind and kept us informed from the office in Llandudno and Conway and Rhos on Sea. They helped us to decide if it was price, convenience, location and location won....along with price. They all did their best for us. Sincere thanks
5/5
Googlebrilliant staff
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 235 reviews rated 4.5 out of 5, followed by Prestatyn with 200.
The 13 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.
