Trusted Agent profile · Essex
Verified
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,115 reviews on Google only. Show every review
4/5
GoogleBalgores was great to work with especially mark claxton. He was very patient with me when I kept telling him I hadn’t received documents and it was me being blind not realising I needed to set up an account. After that the process was easy .I would definitely recommend Balgores.
5/5
GoogleMichael was our letting agent for our current property and was lovely and courteous, would recommend :)
5/5
GoogleBalgores handled my property efficiently and swiftly. Nikola was particularly amazing. She helped my family and I with all the procedures and processes. Any questions or queries, worries or reservations that I had - were always answered and reassurance was given. I had such a smooth process - highly recommend!
1/5
GoogleIm writing to express my strong dissatisfaction with the service provided by Balgores Romford Estate Agents. I've several complaints regarding the way I've been treated as a customer, particularly with regards to their preference for their own mortgage broker. It is evident to me that Balgores Romford Estate Agents show bias towards customers who use their preferred mortgage broker. Despite my having obtained a mortgage in principle directly from a lender, they have strongly suggested that I use theirs instead. This is not only unfair, but it is also illegal according to the UK's Consumer Protection from Unfair Trading Regulations 2008, which prohibit estate agents from requiring buyers to use a particular service in order to complete a transaction. Moreover, I have reason to believe that Balgores Romford Estate Agents have withheld important information from me and have not been impartial in their dealings with me. As an estate agent, they have a legal obligation to provide impartial advice and disclose all relevant information to their customers. However, it seems that they have failed to do so and have instead shown a preference for their own financial interests. I am extremely disappointed with the way Balgores Romford Estate Agents have treated me as a customer, and I hope that they will take my complaints seriously and take the necessary steps to rectify their behaviour and practices.
Good afternoon Miguel, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. As with any agent, we always strongly recommend speaking to an additional mortgage broker for a second opinion to ensure that you're getting the best deal with your mortgage. We apologise if it seemed that we were requiring you to use our in-house brokers, as that is not the case and we simply want to help and give our clients the best advice. We have also conducted an internal review but unfortunately we can’t match your review to a record as your name is not coming up on our system. Please could you kindly contact our Branch Manager Charlie King on charlie@balgoresromford.com or 01708 755507, who would be happy to discuss matters in more detail with you. Kind regards, Balgores Property Group
5/5
GoogleI have recently gone through the tenancy process with Balgores who were incredibly helpful and quick. Jody was an absolute superstar helping me to get the flat and contracting sorted, very responsive and willing to help with any queries I had - best experience I've had with a lettings agent by a mile.
5/5
GoogleThis flagship branch is the very best I have experienced in Essex. Richard and Abbie have both been very helpful in our quest to find the right property. They have both been extremely professional, polite and helpful at all times.
5/5
GoogleHighly recommend Balgores at South woodham Ferrer's, Marie's help with the sales progression was invaluable and so very helpful .
5/5
GoogleHaven’t not moved for 27 years we were nervous about the prospect of moving , but we shouldn’t of ever worried the staff were truly amazing and supportive and kept us informed at all times . Wouldn’t think twice of using them again . Exceptional Estate Agents .
5/5
GoogleMichael has provided an excellent service in helping us attain a mortgage, always keeping us up to date with our progress and informing us of everything you could need to know when purchasing a house.
5/5
GoogleThe whole team at Balgores were extremely friendly and prompt throughout the entire process of purchasing our house. Being first time buyers there was a lot we didn't know and needed advice on. Tom was our agent and was more than helpful from the first to last day of our transaction
5/5
GoogleA big thank you to Clive and the team - Amy, Tom, and Marie in particular - for their high standards of professionalism during the process of selling a property. Their knowledge, customer service and approachability ensured a positive experience and outcome. I would have no doubt about recommending them.
1/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
4/5
GoogleI was a client of nicki and her customer service and the way she dealt with everything was phenomenal.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service
5/5
GoogleGreat Service from Ross, sold within a week
5/5
GoogleExcellent Service from Glenn & Claire Thank you. Highly recommended.
5/5
GoogleReece was very helpful and professional in our recent dealings.
5/5
GoogleThank you so much for all your support (Charlie King) I really appreciate all your and your team's fantastic hard work you have done for me. Once again, thank you.
5/5
GoogleRoss was very helpful from the beginning in both helping me sell my property and finding a new one
2/5
GoogleArranged viewing only to be told shortly before the viewing that the keys were unavailable. No other date/time offered. The next day a sold sign went up.
5/5
GoogleRoss from Romford Balgores. Fantastic service! We didn’t even end up selling in the end but the services me and my wife received was genuine and trusting. I will reach out to Ross in person when we decide to sell again
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,277 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
