Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,993 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

756

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,115 reviews on Google only. Show every review

5/5

Google

I will recommend balgores lettings-in Romford I was supported and assisted by Koy who was very polite and very nice and now moved in to my new house and very happy 😀👍 …

Nishta · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Mark has been very accomodating and have managed to sort everything out on our tenancy. He has been EXCEPTIONAL in his craft. Always easily reachable, responds timely and very efficient. Couldn't complain at all. Well done to the whole team.

Greal · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Chris Ping was so helpful and knowledgeable about the local market for our property. We ended up getting as much as £200 a month more than the other agents that market properties in the same area.

David · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

I have been very extremally happy with Balgores management of my property. Mark Claxton and his team do a superb job. I can not recommend the highly enough.

Amanda · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

We just got our property through Balgores property group and we got exceptional service from Mark Claxton who provided all the needed support and made the whole process completely stress free. Thank you very much!

Esther · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Mark was extremely helpful in managing my BTL tenant find process. He was very proactive, communicative and thorough. All in all a great experience and would highly recommend.

Ioannis · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

4/5

Google

I worked with Mark recently while looking for an apartment- He was very thorough, he pays attention to detail and communicate clearly. He made the overall experience seamless and stress free. Thank you Mark.

Emmanuel · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Starr provided EXCEPTIONAL service when renting my property. She was extremely professional, and very efficient in respect to all aspects of the letting. She took time to understand my needs as a landlord and understood the importance of finding the 'right' tenant. She is is true asset to the Balgores team.

Miss · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Our dealings with Balgores Lettings in Romford have been excellent. The service is friendly and professional at all times Reece Woodhall has great communication skills. He is , approachable and very knowledgeable about all aspects of letting a property. We have appreciated his involvement in getting the property rented out both quickly and without fuss. Thank you.

Elvina · 13 June 2023 · Balgores Romford (3 Old Mill Parade Victoria Road)

1/5

Google

Bought a property through Balgores last year, Jason was extremely slow when coming back to us with queries, on one occasion was on annual leave without telling us. When we rang after waiting almost a week for a response, his father explained ‘it’s not our policy to inform you when we’re not here’. Shocking customer service that was evident from day one. The solicitors they recommend (and by the way, earn money from doing so), ‘Simply Conveyancing’ made the whole process far from simple. We eventually had to complain to them too for such a poor service. Overall, a very long a stressful 4 months from our offer being accepted to completing. Would seriously never deal with them again.. useless is an understatement!

Michael · 10 June 2023 · Balgores Gravesend

Agent replied · 11 June 2024

Dear Mr Stroud, I confirm I have now looked into the matters you raised in your above review and list below my findings. Your purchase was involved in a chain of 3 properties with the top property being a leasehold flat, I would not consider the time it took for the sale to complete to be unreasonable given these circumstances. I note your mortgage offer took around 10 weeks to be offered and this was very surprising as most mortgage offers are granted within 3 weeks of a buyer agreeing to purchase a property. My team are very dedicated and will often respond to emails when on annual leave of their own volition. Jason was abroad and without his knowledge there were issues with his phone. However, the sale was not ready to exchange at that time and the fact your email was not responded to had no effect in causing any delays with the transaction. Furthermore, I offered to speak to you several times after you got your partner to call my office but you declined and stated you were always too busy to take phone calls. I note your comments regarding Simply Conveyancing and I am sorry to hear you were also unhappy with their service as well. We refer hundreds of clients to them annually and the feedback is typically very positive, and I can confirm that when agents refer clients to panel solicitors they do receive an incentive and this is disclosed in the terms and conditions when the solicitors are engaged. In summary, whilst I am sorry to note you were unhappy with your lender, the solicitors and Balgores, I would like to wish you every future happiness in your new home. Best Regards Andrew Perry Associate Director Balgores Gravesend

1/5

Google

Beware. My son's property has appeared on this website and it is not even for sale now. I don't know if this is some sort of scam but it's definitely not right

Greg · 4 June 2023 · Balgores Chelmsford

1/5

Google

DO NOT USE! The site is useless and most of the properties listed are not even for rent or sale when you call the 'agents' associated with them. Waste of time and effort. would look elsewhere for properties.

James · 4 June 2023 · Balgores Chelmsford

1/5

Google

Continuously e-mail me and I can not unsubscribe or telephone them because they have no phone number. I messaged their social media account and no one replied to date, and it has been weeks.

Sam · 4 June 2023 · Balgores Chelmsford

1/5

Google

Please stop posting Hopson Properties outdated property listings on your website!

Sonny · 4 June 2023 · Balgores Chelmsford

1/5

Google

Please can someone advise why properties listed elsewhere years ago, are now advertised on your site??

Amy · 4 June 2023 · Balgores Chelmsford

1/5

Google

Unauthorised listing of properties which have been copied from old adverts on rightmove. Assuming this website is a SCAM

Kieran · 4 June 2023 · Balgores Chelmsford

5/5

Google

Rating only, no written review.

Darrell · 4 June 2023 · Balgores Chelmsford

5/5

Google

Great estate agents, I was shown around a few properties by someone called Grace and she convinced me to rent my new property 100%, if your looking to move out I can’t recommend this estate agents anymore!

Howard · 31 May 2023 · Balgores Basildon

5/5

Google

Cannot recommend Allison highly enough. I had a tenant issue and my letting agent had no idea how to handle, I had seen Allison recommended in a property fb group. I got in touch by email with my query and she replied promptly with clear detailed advice giving a clear insight into next steps. Allison charged me a very reasonable fee to review the paperwork to ensure all was inline if we needed to take any action. Luckily, the tenant moved out a few weeks after their agreed date so no further assistance was required. If I ever needed these services again Allison would be my first choice.

Annabelle · 25 May 2023 · Balgores Chelmsford

Agent replied · 25 May 2026

Thank you for your kind words and it was a pleasure helping you.

5/5

Google

It has been a pleasure working with this company, they turned our life's around, evicting two nightmare tenants from hell, didn't even need bailiffs at the end, so glad they dealt with the situation so quickly. 😀 …

Kaldip · 25 May 2023 · Balgores Chelmsford

Agent replied · 25 May 2026

Thank you for the review and I'm pleased we were able to help you!

5/5

Google

If I could give Double ⭐️ I would! I cannot thank Allison enough for coming to my rescue after seeking help with a nightmare eviction, that was keeping me awake. Her calm & professional expertise has relieved the pressure and she has gone above & beyond the call of her fee in supporting me every step. 🙏 …

CLARE · 25 May 2023 · Balgores Chelmsford

Agent replied · 25 May 2026

We love our job! Thank you Clare

1/5

Google

All started well. I sent a the information Allison requested. Was advised a section 8 would be sent out. Struggled to get Allsion on the phone as it was not sent. Was then advised we could roll with the section 21 that I had already issued myself. After that I called 3 times over a week and left messages with no reply whatsoever. I then sent a text message asking for her to reply to me with again no reply. I then got somebody else to call Allison's number and she picked up straight away showing I was being completely ignored. A horrible way to treat somebody who is already going through the stress of a bad tenant. The delays have cost me a lot of money. I would never recommend this company. Be very careful of a company that can only be contacted through a mobile. Lesson learned.

E · 25 May 2023 · Balgores Chelmsford

Agent replied · 25 May 2026

Thank you for your review. We apologise for not providing you with a high level of service. We have certainly never intentionally ignored you, however your comments have led us to review our communications as we have an auto response on missed calls where a text message is sent but these have only been on unknown mobile numbers so we have now changed this with immediate effect. We have reviewed your case and there has clearly been a misunderstanding as we were waiting for confirmation regarding a surrender but we failed to follow this up and again I apologise. I will make direct contact to see if we can resolve matters for you. Thank you again for your comments.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,277 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

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