Trusted Agent profile Β· Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

  • Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
  • Best in PostcodeESTAS Best in Postcode 2026: CM1, SalesChelmsford
  • Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
  • Best in PostcodeESTAS Best in Postcode 2026: SS14, Sales & Lettings (Landlords & Tenants)Basildon

ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.

ESTAS awards by year, 2025 to 2017
  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
    • BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
    • WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
    • WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
    • Best in PostcodeESTAS Best in Postcode 2025: RM11, Sales & Lettings (Landlords)Hornchurch (1 North Street)
    • Best in PostcodeESTAS Best in Postcode 2025: RM14, Sales & Lettings (Landlords)Upminster
  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
  • 2017 1 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2016, 2015, 2013.

Lettings Agency of the Year by year, 2015 to 2013

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2017, 2016, 2015, 2014.

Negotiator Awards by year, 2017 to 2014

Source: The Negotiator Awards winners lists, as published, linked by year.

Reviews on Google

Showing 4,113 reviews on Google only. Show every review

5/5

Google

I have bought several properties from Balgores and being in the property industry myself I can appreciate a good agent. Special thanks to Arif for selling me my new home and for keeping a clear line of communication throughout the process. He never declined my call and went above and beyond to ensure all of our additional queries were passed on to the seller. Wouldn't hesitate to recommend Arif and the Team to anyone that is looking to sell. Rajiv Kataria

R Β· 9 July 2026 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 25 June 2026

Hi R, Thank you for your thoughtful feedback. We’re delighted to hear that Arif provided such excellent support throughout your purchase and maintained clear communication at every stage. It’s great to know he was always available to assist with your queries and helped ensure the process moved forward smoothly. We truly appreciate your recommendation and your kind words about the Hornchurch estate agent team. Kind Regards, Balgores Hornchurch

5/5

Google

The team at Balgores, especially Arif, looked after me from day one and made both the selling and buying process easy, efficient, and stress-free. Everyone was friendly, professional, and always willing to help with any questions or concerns. Their support throughout the entire process was excellent, and I would highly recommend them to friends and family. Thank you for making the experience so smooth and straightforward.

Kam Β· 9 July 2026 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 15 June 2026

Hi Kam, Thank you for your kind feedback. We’re delighted to hear that Arif and the Hornchurch estate agent team supported you from day one and helped make both the selling and buying process easy, efficient, and stress-free. It’s great to know their friendly approach, clear communication, and ongoing property sale support made the whole experience smooth and straightforward for you. We really appreciate your recommendation. Kind Regards, Balgores Hornchurch

3/5

Google

Rating only, no written review.

PRITHISH Β· 8 July 2026 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 10 July 2026

Hi Prithish, Thank you for taking the time to leave us a rating. We appreciate your support and are always looking for ways to improve the service we provide. If there’s anything we could have done to make your experience even better, we’d really value your feedback. Kind Regards, Balgores Hornchurch

5/5

Google

If you want an agent who actually wants to sell your house and an agency that is pro active at every touch point before during and after sale, literally save yourself the pain and distress I went through thinking they all offered the same …

Donna Β· 8 July 2026 Β· Balgores Upminster

Agent replied Β· 15 June 2026

Hi Donna, Thank you for your kind feedback. We’re delighted to hear that Chris and the … More

5/5

Google

The process were straightforward and easy to follow.

Raiza Β· 7 July 2026 Β· Balgores Chelmsford

Agent replied Β· 13 July 2026

Hi Raiza, Thank you for your kind words! We're delighted to hear that you'd recommend our team to others. … More

5/5

Google

My experience with balgores letting agents was very professional, luke swindles showed me around a property, professionally and was easy to talk to,also was very helpful with all questions that was asked to him...

Mark Β· 7 July 2026 Β· Balgores Gravesend

Agent replied Β· 11 July 2026

Dear Mark , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we didn't disappoint on this occasion. All the very best, Balgores Property Group

5/5

Google

We have just purchased our family’s first home through Balgores, and there is a good reason why they are an award-winning estate agent. From start to finish, they provided an exceptional level of service and handled every detail professionally and efficiently. A special thank you to Michael, whose professionalism, dedication and excellent communication helped coordinate matters with the seller and ensured the entire process progressed as smoothly as possible. We are truly grateful to Michael and his team for all their hard work and support throughout our purchase. I highly recommend Balgores to anyone looking to buy or sell a property in the Brentwood area.πŸ˜ŠπŸ‘πŸ‘πŸ‘

Ken Β· 7 July 2026 Β· Balgores Hayes

Agent replied Β· 13 July 2026

Hi Ken, Thank you for your wonderful feedback. We’re delighted to hear that Michael and the Brentwood estate agent team provided such excellent support throughout the purchase of your first family home. It’s great to know their expert property guidance, communication, and dedication helped make the moving process as smooth as possible. We truly appreciate your recommendation and wish your family every happiness in your new home. Kind Regards, Balgores Brentwood

5/5

Google

I used Balgores to sell my flat and was extremely happy and satisfied with their service. All staff I spoke to during the sale were very helpful and professional and Michael in particular went above and beyond in keeping me updated and making himself available at anytime to answer any queries I had. Overall I had a very positive experience with Balgores in Brentwood and will definitely use them again in the future.

Andrew Β· 7 July 2026 Β· Balgores Hayes

Agent replied Β· 13 July 2026

Hi Andrew, Thank you for your wonderful feedback. We’re delighted to hear that Michael and the Brentwood estate agent team provided excellent property sale support throughout your sale. It’s great to know their communication, professionalism, and expert property guidance helped make the moving process a positive experience for you. We truly appreciate your recommendation and look forward to helping you again in the future. Kind Regards, Balgores Brentwood

5/5

Google

Ruby was amazing with us from viewing properties, placing our offer and gave us support throughout the process. Thank you so much for your incredible support, time and helping us with our first family home 🏑⭐️⭐️⭐️⭐️⭐️ …

Victoria Β· 6 July 2026 Β· Balgores Basildon

Agent replied Β· 7 July 2026

Hi Victoria, Thank you for your lovely feedback. We’re delighted to hear that Ruby provided such dedicated support throughout your journey, from your viewings to securing your first family home. It’s wonderful to know her expert property guidance helped make the moving process a positive experience. We truly appreciate your kind words and wish you and your family every happiness in your new home. Kind Regards, Balgores Basildon

5/5

Google

Have an amazing experienceβ€¦πŸ‘πŸΌ …

Jilesh Β· 6 July 2026 Β· Balgores Gravesend

Agent replied Β· 7 July 2026

Hi Jilesh, Thank you for your kind feedback. We’re delighted to hear you had such a positive experience with the Gravesend estate agent team. It’s wonderful to know we were able to provide a service that left a lasting impression. We truly appreciate your support and hope to assist you again in the future. Kind Regards, Balgores Gravesend

5/5

Google

Daniel Lawrence has a fantastic attitude and is always efficient and helpful, he is a great property manager. Thanks πŸ™ …

LILIANA Β· 6 July 2026 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Hi Liliana, Thank you for your kind feedback. We’re delighted to hear that Daniel Lawrence … More

1/5

Google

I instructed this estate agent for a tenant-find service and the service fell well below expected standards throughout the entire process. I would not recommend Balgores Gravesend at all. From the outset, I was not kept properly informed about the progress of my property. I had to call for updates on a number of occasions, as communication from Daniella was not proactive. Considering the level of fees charged for a tenant-find service, I would have expected regular updates without having to chase. I was also asked to provide my own photographs of my property for their advertisement. Given the fee level, I really think professional photography should have been included as a standard, rather than placing this responsibility on the landlord. Clearly they're lazy and unbothered. The process also felt unnecessarily rushed, with limited opportunity to ask questions or properly review steps before decisions were pushed through. The focus was more on completing the tenancy quickly so they can get paid. There were also inconsistencies and rigidity around documentation requirements. Despite having valid electrical reports and a recently completed gas safety certificate, issues were raised over minor administrative details such as a document not showing my legal name. For the gas safety, on top of paying for the report I had to pay for a separate call out for them to come and fix a small issue on the boiler which wasn't material. My insurers informed me that on a number of occasions the gas safety passed but Daniella at Balgores was so pushy and adamant to have absolutely nothing as a recommendation on the gas safety report. I was then advised to pay for their electrician at an additional cost of Β£150 to produce a completely new EICR, even though a valid report had already been completed in August 2025. This felt excessive and unnecessary. I told them I wanted someone from their office to accompany this electrican as I didnt feel comfortable that they had a copy of MY KEYS and they are entering without my permission. They completely ignored the request and the electrian went unaccompanied! As well as this I was also given incorrect information regarding the custodial deposit scheme. I was initially advised to pay the five-week deposit directly into the scheme myself, only to later be told this was incorrect and that the agent pays this directly. I was then asked to contact the scheme to request a refund, which resulted in such an inconvenience and financial disruption on my side. Not once was an apology issued. Overall, communication was poor and responsibility often felt shifted back onto me. I was reassured that processes were in place to β€œprotect” me, but at it felt more focused on covering themselves over me than supporting me as a client. After I said i wanted to raise a complaint. I was ignored, I was promised a call back after Daniella gave me the wrong advice and she never called me back just kept everything to emails. The process felt rushed from start to finish, even my tenant feels they showed little care towards her. I dont have any trust or confidence in them and I wouldn't use them again. The overall experience was stressful, poorly communicated, and did not reflect the level of service expected for the fees charged.

KS Β· 5 July 2026 Β· Balgores Gravesend

4/5

Google

Luke was very polite and efficient I would definitely recommend him.

Gr Β· 4 July 2026 Β· Balgores Gravesend

Agent replied Β· 6 July 2026

Hi Gr, Thank you for your kind feedback. We’re delighted to hear that Luke provided a professional and efficient service during your experience with us. We’ll be sure to share your lovely comments with him and the Gravesend estate agent team. We truly appreciate your recommendation. Kind Regards, Balgores Gravesend

5/5

Google

Rating only, no written review.

Antloanne Β· 4 July 2026 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 7 July 2026

Hi Antloanne, Thank you for taking the time to leave us a 5-star rating. We’re delighted to know you had a positive experience with the Hornchurch estate agent team and truly appreciate your support. If we can assist you with expert property guidance in the future, we’ll be more than happy to help. Kind Regards, Balgores Hornchurch

5/5

Google

Rating only, no written review.

Sachin Β· 4 July 2026 Β· Balgores Gravesend

Agent replied Β· 6 July 2026

Hi Sachin, Thank you for taking the time to leave us a 5-star rating. We’re delighted to know you had a positive experience with the Gravesend estate agent team and truly appreciate your support. If we can assist you with expert property guidance in the future, we’ll be more than happy to help. Kind Regards, Balgores Gravesend

5/5

Google

I had a great experience working with my lettings negotiator Isabelle Evely throughout the process of securing my apartment. She was incredibly helpful from start to finish, making everything feel smooth and straightforward. She was always professional, reassuring, and happy to answer any questions I had, which really helped take the stress out of the process. I truly appreciated her support and would definitely recommend her to anyone looking for a reliable and professional estate agent.

Brittanie Β· 4 July 2026 Β· Balgores South Woodham Ferrers

5/5

Google

Great agent! Dean was very lovely and was more than happy to answer all my questions. Very smooth process!

Waed Β· 4 July 2026 Β· Balgores South Woodham Ferrers

5/5

Google

John Partridge provided an excellent service throughout my property purchase. From the initial stages through to completion, he was consistently professional, responsive, and proactive. Communication was always prompt, and he took the time to answer my questions clearly and thoroughly, which made the entire process much less stressful. He was particularly effective at coordinating communication between myself and the seller, ensuring that any issues or queries were addressed efficiently and without unnecessary delays. His advice was practical, honest, and genuinely helpful at key stages of the transaction. I would highly recommend John to anyone looking for a knowledgeable and reliable estate agent. His professionalism and commitment to keeping the process moving smoothly were greatly appreciated throughout my purchase.

Monika Β· 4 July 2026 Β· Balgores South Woodham Ferrers

1/5

Google

Spoke to someone on the phone to try and book in a viewing on a property - the guy wouldn't even let me go and view the property because I wasn't sure on my move out dates. I asked if I could just see it before I firmed anything up and he said no - which I think is just him being lazy. Really rude and just poor service.

Ami Β· 4 July 2026 Β· Balgores South Woodham Ferrers

Agent replied Β· 4 August 2026

Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Unfortunately, there was a two-month difference between the property's available move-in date and the move date you were able to provide. As the landlord required a tenant who could move within the property's availability, we were unable to arrange a viewing knowing the dates were not compatible. We understand this may have been frustrating, however, this decision was based solely on the significant difference in move-in dates and not a reluctance to assist. We also offered to register your details and help you find alternative properties that would better match your expected moving timeframe. We wish you every success with your property search and would be happy to assist you with any suitable properties that become available. Charlotte Ebdon, Office Manager

4/5

Google

I recently had a great experience with lettings agent Isabelle for finalizing the property. She patiently answered all questions and further got more photos and information which helped us in the decision process. Thanks for all the services lsabelle, looking forward to a great letting experience with winkworth.

Pallavi Β· 4 July 2026 Β· Balgores South Woodham Ferrers

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

Reviews may appear on more than one platform.

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