5/5
GoogleRating only, no written review.
Agent replied · 11 July 2026
Thank you for the review!
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,277 reviews · 528 on Google (4.8)52 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,260 reviews · 510 on Google (4.6)31 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH886 reviews · 886 on Google (4.7)19 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)20 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL558 reviews · 558 on Google (4.7)18 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)15 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)3 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB114 reviews · 114 on Google (4.6)2 in the last 90 days
Reviews on Google
Showing 4,115 reviews on Google only. Show every review
Google5/5
GoogleGreat team, very knowledgeable.
Agent replied · 10 July 2026
Thanks Chris
5/5
GoogleBalgores Property Upminster branch were excellent and made the sales process easy. …
5/5
GoogleBalgores Property Upminster Branch were excellent from start to finish. We were very impressed by how polite, caring and professional Christopher was from the initial valuation, marketing and thereafter. Abbie, Chloe and Ricky kept us well …
5/5
GoogleOur experience with Balgores agent Reece has been great since Intial meeting until now he has been very helpful, and have made the process for us very easy and stress free. Our house move process so far being very nice and Reece has …
5/5
GoogleReece has provided excellent service and dealt with the certain issues very professionally and quickly. He's been communicating throughout and updating us regarding our application thoroughly, and answered our questions or doubts very …
5/5
GoogleI am very pleased with Reece he has been excellent with his service and very professional. I had lots of questions and was very keen on a property . Reece made sure he communicated my needs clearly and manage to get the deal done. I would …
5/5
GoogleReece at Balgores really helped us finally find a home that suits are needs and are grateful for his consistent efforts. His customer service has been excellent, professional and made us feel comfortable to ask any questions. Always was …
5/5
GoogleHi so another new tenant needed and Balgores were excellent in sourcing a new one , we were quite precise on who we would take for our property and Mark Claxton area letting manager was spot on in following our criteria and in only a week …
5/5
GoogleNick was very good to work with and managed to find me exactly what I was looking for. Appreciate the help Nick 👍 …
5/5
GoogleI couldn't have hoped for more, an entirely positive experience! Lisa Cortez was proactive, friendly and helped me find a great job in less than 7 days
5/5
GoogleHayley Zaire is an absolute pleasure to work with, always on the other end of the phone when I needed her and extremely efficient. Highly recommend!
5/5
GoogleHayley was absolutely brilliant, she helped get me an interview in rapid time and a job offer all within just over a week! Hayley kept in contact with me and up to date was super helpful
5/5
GoogleRating only, no written review.
5/5
GoogleI am pleased to write this review and give a very well deserved 5 stars to Lisa from Magnus James. She's been excellent, efficient and very swift in assisting me find the right job and position. I was well informed throughout the process …
5/5
GoogleMy sincere gratitude to Nick for all his hard work and support on my career journey. …
1/5
GooglePlease add a phone number to talk to a support human. It is so frustrating dealing with chat box…. If anyone else uses REX and is finding the lack of support an issue please rate one star. Perhaps they will start paying attention to customers and add a phone number with a real human.
1/5
GoogleTerrible support! While the software is ok and probably has potential, the whole system is hindered by the lack of support. The sales rep sold us the dream and left us high and dry. Support is via an annoying chat bot chat interface inside the app, support sucks and take too long to respond. Most of the time, they'll tell you that someone will call you back but as you can image agents are on the phone all day and typically need to return phone calls. As there is no dedicated number to call this is annoying! I'm now looking for an alternative with a PHONE NUMBER. Until then 1-star matey!
1/5
GoogleIts a great demo you may be thinking! But do not be drawn in.... We had real problems with this company. Similar to the reviewer below - ZERO UK based support. Tickets being sat on for months (in one case 10 months). The companies attitude also stank when making complaints. We also lost a lot of data when we migrated to them, a real nightmare. The way they then store your data makes it very difficult to leave them to go to another CRM! If you are a small UK estate agent like us then please AVOID! Also - having finally left them 18 months ago they are STILL sending us emails despite us asking to be unsubscribed repeatedly.
5/5
GoogleGreat experience, fantastic service. True to their word. sold our house within a days. Big thank you to Charlie King and his team at Romford. Definitely would recommend.
5/5
GoogleWe have been working with Metric Connect for over a year now and they manage our socials, improving engagement and interaction across our chosen platforms. Their attention to detail and constant updates with latest movements and trends in the world of social allow us to be promoting the best content to our ideal clients. No hesitation in recommending them.
5/5
GoogleWe've worked with Atish and the team on a number of projects - the team are friendly, responsive, and great fun to work with :)
5/5
GoogleHighly recommend Metric connect, they are a very thorough and professional company. They've worked wonders with my new business with their innovative social media marketing. The team are friendly and approachable and very helpful.
5/5
GoogleI could not recommend more Christian, from Wilkinsons Mortgage Advice limited. He was extremely friendly and knowledgeable, making sure as first time buyers we weren’t pushing our self and giving us tips along the way on what to do, and general advise! Really helpful always on hand to help and a very smooth process. THANK YOU CHRISTIAN!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in Postcode (4)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 2025
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in Postcode (2)ESTAS Best in Postcode 2025
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold and 1 Silver ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
- SilverESTAS 2017: Lettings (Landlords), South East (Essex)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Balgores is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- London
- East London
2019 2 awards EA Masters 2019 winners
- Award winning agency (2)EA Masters 2019
- East of England
- East London Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Medium)
- SilverLettings Agency of the Year Awards 2016: Best Property Management 501 to 1000 Properties Lettings Agency
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 2015
2015 1 Bronze Lettings Agency of the Year Awards 2015 winners
- BronzeLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
- SilverLettings Agency of the Year Awards 2013: Best East of England Lettings Agency (Medium)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
More industry awards: The Negotiator Awards
The Negotiator Awards
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 2017
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: East of England Agency of the Year
- BronzeThe Negotiator Awards 2017: Property Management Department of the Year
- BronzeThe Negotiator Awards 2017: Medium Lettings Agency of the Year
2016 1 Gold The Negotiator Awards 2016 winners
- GoldThe Negotiator Awards 2016: Property Management Department of the Year
2015 2 Gold The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: Medium Estate Agency of the Year (4-11 branches)
- GoldThe Negotiator Awards 2015: Property Management Department of the Year
2014 1 Gold The Negotiator Awards 2014 winners
- GoldThe Negotiator Awards 2014: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Balgores to help?
Send Balgores a message.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,277 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
