5/5
Google9 Years on and still receiving outstanding customer from Michael and his team. Worry and stress free when they are managing your property, you will be hard pushed to get a better service. …
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,276 reviews · 528 on Google (4.8)51 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,260 reviews · 510 on Google (4.6)31 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH886 reviews · 886 on Google (4.7)19 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)20 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL558 reviews · 558 on Google (4.7)18 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)15 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)3 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB114 reviews · 114 on Google (4.6)2 in the last 90 days
Reviews on Google
Showing 4,115 reviews on Google only. Show every review
Google5/5
GoogleI can’t recommend Balgores enough! The service from start to finish was exceptional. Sara at the Basildon branch goes above and beyond, and provides an excellent client experience. …
1/5
GoogleAs a property investor and in this case, a first time buyer, I had the worse experience with Balgores. Dillan Mack was awful to work with and so unprofessional. For context, I viewed a beautiful property but during my first viewing I …
Agent replied · 25 October 2024
Good Morning, Sorry to hear of your experience, we have passed your comments to the branch manager who will be In touch shortly if not done so already. Regards Balgores
5/5
GoogleI used Michael Charles and Balgores Basildon last year when renting one of my properties in Basildon, and still am... I must say they were fantastic...The team there are brilliant but especially Micheal...I live abroad so it was nice to …
5/5
GoogleI can not rate the service I received at Balgores Estate agents highly enough. I spoke to Michael Charles about some minor issues within the property I am renting. He was very helpful in ensuring the issues were dealt with in a timely …
5/5
GoogleThis is my 2nd year using Balgores Basildon to let my property. Michael Charles has been very efficient in finding me suitable tenants promptly and Jo has been great letting me know of any problems throughout the year. My 1st tenants left …
5/5
GoogleI've had Mike Charles look after a few of my properties for a couple of years now, nothing is ever to much. Always there for anything I need, questions answered straight away. …
5/5
GoogleI recently let my property through Balgores Basildon. I found the service I received exemplary. Micheal Charles, in particular, was very helpful throughout the process. Tenants of a high calibre were found, and the property was on the …
5/5
GoogleI received brilliant service from Balgores Basildon and cannot thank them enough for their help with finding us somewhere to rent. The same day I called asking if they had any available properties I was out viewing a property that afternoon …
4/5
GoogleI have been with Balgores since 2011. They had provided very good service of looking after my property over the years. Recently my property was vacated by the tenants who had lived there for almost eight years. After renovation and …
5/5
GoogleI had a really great experience from Daniel and the team at Basildon. Using the Gazelle agreement gave me the peace of mind I needed, and saved the sale at points. In 2023 I tried with 2 other estate agents in Basildon who failed to sell …
5/5
GoogleExcellent communication whether by phone or email throughout the process of changing tenants. Michael and Emily have been excellent in keeping me up to date and issuing the necessary paperwork. The whole team have been amazing in managing …
Agent replied · 25 October 2024
Hi Ian, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Hi Katie, Thank you for the five star review. We are glad to have been of help. Regards Balgores
5/5
GoogleCan really recommend Daniel and Ben at Balgores Chelmsford - the reletting of our flat was seamless and professionally dealt with. Great communication, organised and kept us up to date throughout the process.
Agent replied · 22 October 2024
We are pleased to hear about your positive experience with Daniel and Ben at our Chelmsford branch. Thank you for sharing!
5/5
GoogleThanks Balgores Estate especially Michael who helped me finding peaceful property. Much appreciate it brother Regards Masseh
Agent replied · 25 October 2024
Good Morning Masseh, Thanks for your review, we're delighted you're happy with the service received, and we'll be sure to let Michael know. It's great to know you've had such a positive experience with us. Regards, Branch Manager
5/5
GoogleAndrew and team did everything they said they would from initial viewings to offering guidance and advice throughout the process. Thank you.
Agent replied · 22 October 2024
Good Morning, Thanks for leaving us positive feedback. We're delighted to hear that Andrew helped guide you through the whole process of your sale. We really appreciate your feedback. All the best, Balgores
5/5
GoogleReece Woodhall was able to let all six properties within our timescale. His service and experience gave us great confidence despite an emergency which he was able to defer the tenant without a hitch, …
5/5
GoogleI am new to UK and faced difficulties to rent a property here. I went to a few other agency firms and the agents there are just awful (showing me nothing in 3 weeks time, wasting my time…). …
5/5
GoogleMark Claxton, from Hornchurch branch, is marvellous and helped us in letting our house. I found him quite pleasant and always approachable (even when he is on holiday) for any queries I had; guiding through each step which may sometime be …
5/5
GoogleI had some issues getting a property of my choice since the year started. I came across Balgores on Zoopla one month ago and contacted them directly. They have good communication skills , share with you all information without leaving any …
5/5
GoogleWhat an unexpected 5* service! I say unexpected as I, unfortunately, had a not so positive experience with Balgores years ago (apart from Pete, the mortgage guru, he's always been legendary!). When the house I wanted to view this time was …
5/5
GoogleThis is my first experience with Belgores letting agents and I must say I've been really happy . From my first phone call to now going through all the agreements. I've asked many questions and they have all been answered straight away. …
5/5
GoogleI recently approached balgores to help me with the search of a rental property for my families forthcoming relocation to hornchurch. Danielle took us to a couple of properties. Throughout our viewings, Danielle was efficient, dependable, …
5/5
GoogleWe had a great experience with Balgores when seeking a rental property this year. Within 24hrs of our request we were able to view the property and have an offer accepted with referencing and credit checks then kicking off. The process …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in Postcode (4)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 2025
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in Postcode (2)ESTAS Best in Postcode 2025
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold and 1 Silver ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
- SilverESTAS 2017: Lettings (Landlords), South East (Essex)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Balgores is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- London
- East London
2019 2 awards EA Masters 2019 winners
- Award winning agency (2)EA Masters 2019
- East of England
- East London Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Medium)
- SilverLettings Agency of the Year Awards 2016: Best Property Management 501 to 1000 Properties Lettings Agency
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 2015
2015 1 Bronze Lettings Agency of the Year Awards 2015 winners
- BronzeLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
- SilverLettings Agency of the Year Awards 2013: Best East of England Lettings Agency (Medium)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
More industry awards: The Negotiator Awards
The Negotiator Awards
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 2017
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: East of England Agency of the Year
- BronzeThe Negotiator Awards 2017: Property Management Department of the Year
- BronzeThe Negotiator Awards 2017: Medium Lettings Agency of the Year
2016 1 Gold The Negotiator Awards 2016 winners
- GoldThe Negotiator Awards 2016: Property Management Department of the Year
2015 2 Gold The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: Medium Estate Agency of the Year (4-11 branches)
- GoldThe Negotiator Awards 2015: Property Management Department of the Year
2014 1 Gold The Negotiator Awards 2014 winners
- GoldThe Negotiator Awards 2014: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Balgores to help?
Send Balgores a message.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
