5/5
GoogleHave had a great experience with Balgores so far and Ben has been incredibly helpful and made going through the renting process really easy
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,276 reviews · 528 on Google (4.8)51 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,260 reviews · 510 on Google (4.6)31 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH886 reviews · 886 on Google (4.7)19 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)20 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL558 reviews · 558 on Google (4.7)18 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)15 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)3 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB114 reviews · 114 on Google (4.6)2 in the last 90 days
Reviews on Google
Showing 4,116 reviews on Google only. Show every review
Google5/5
GoogleExcellent service from Jody! Professional, responsive, and genuinely caring. They made the renting process smooth and stress-free. Highly recommend!
5/5
GoogleWe recently agreed to let our new flat with Balgores. Jody was super helpful making the initial process fast and stress-free. :)
5/5
GoogleAllanah and her team were excellent. Our situation was very difficult and had LOTS of bumps along the way which were dealt with professionally and kindly by Balgores. Allanah always had my best interests at heart and was limitlessly patient. Would totally recommend!
5/5
GoogleI am having a fantastic experience while looking for our new house with Ben. He is very professional and respond back immediately whenever we contact him and guide us through our proceedings. Thank u so much for u support and help.😊 …
5/5
GoogleWe have been with Balgores Lettings for 10 years and have had consistently good service, notably from Daniel Lawrence and Ben Vainola who have always worked hard to achieve suitable lettings for our property
5/5
GoogleDaniel, Jody, Ben and the Chelmsford team did a great job transitioning from our old tenant to finding and moving in a new one. Good Job.
5/5
GoogleThe best customer service because of Jody Manno Balgores letting tick all the boxes for an excellent service. looking for a flat to rent and dealing with other letting agents that never called back or email back was frustrating.Then I found a flat and it was listed by Balgores letting and I spoke with Jody Manno and from there she handled everything booked the viewing and emailed everything to get us the flat. Jody took my stress away. I highly recommend Jody Manno if you want a agent that will not ignore you.
Agent replied · 25 June 2026
Hi Dee, Thank you for taking the time to share your experience. We're delighted to hear that Jody provided such attentive support throughout your search for a rental property and helped make the moving process feel much less stressful. It's great to know her communication and expert property guidance ensured everything progressed smoothly from arranging the viewing through to securing your new home. We really appreciate your recommendation and your kind words about the Chelmsford estate agent team. Kind Regards, Balgores Chelmsford
5/5
GoogleDaniel was super helpful to me in finding my first flat to rent. He was incredibly friendly and professional from the viewing onward, as well as being easy to reach the whole way through for any questions or concerns I had. Many thanks!
5/5
GoogleBen, Dan and Emily have been very proactive to find me a tenant, they are very professional, quick to respond to any emails and queries. I had a very positive experience with Balgores and would not hesitate to recommend them. A big thank you to the complete team!
5/5
GoogleBen at Balgores was so helpful, friendly and efficient. He fitted us in for a viewing on the same day we contacted him. Which led to us securing a flat for my daughter. Thank you very much for your ongoing support Ben. We appreciate your high level of professional customer care, and will recommend you to others!
5/5
GoogleBen was very efficient & communicative as I started to rent a property with Balgores. The whole process was made clear and any questions were answered swiftly. Would recommend
Agent replied · 8 December 2024
Afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to hear that you feel our agents have been efficient & communicative. … More
5/5
GoogleVery professional and swift lettings process by the Balgores Team and especially Ben Vainola
Agent replied · 24 March 2026
Good afternoon, Thank you for letting us know about your recent experience with our Chelmsford branch. … More
5/5
GoogleBen has been extremely nice and helpful and everything is going really quick and easy.
Agent replied · 8 December 2024
Good Morning, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agent, Ben, has been throughout your … More
5/5
GoogleDaniel Lawrence is the assistant manager at Balgores and he has been very helpful regarding my letting matters promptly and efficiently.
Agent replied · 8 December 2024
Good afternoon, Thank you for your kind words about our Chelmsford branch and in particular Daniel. … More
5/5
GoogleHave had an excellent service as a Landlord from all Balgores staff in particular Daniel Lawrence who's been very professional and prompt in resolving any issues.
Agent replied · 8 December 2024
Good afternoon, Thank you for your glowing feedback following your recent experience with Daniel and the team. We'll be sure to pass this message on. … More
5/5
GoogleLetting my property was a very emotional process. But Daniel and Jody held my hand through the entire process I would definitely use them again and have no hesitation of recommending them.
Agent replied · 8 December 2024
Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Daniel, Jodie and the rest of the team. We … More
5/5
GoogleDaniel & Ben have done a very smooth transition from old tenant to new! They made it very painless for us providing guidance through the whole journey, can’t thank them enough!!!
Agent replied · 8 December 2024
Good afternoon, Thank you for your five star review, it is much appreciated. Regards Balgores
5/5
GoogleThank you, Ben, for guiding us through the rental process! We really appreciate how quick and responsive you were to all our questions, making everything so smooth and stress-free. Your support made a big difference
Agent replied · 8 December 2024
Good afternoon, Thank you for your kind words about our Chelmsford branch and in particular Ben. … More
5/5
GoogleJody Manno at Balgores made renting a house an absolute breeze. She was friendly, efficient, and incredibly helpful every step of the way. Couldn’t have asked for a better experience, highly recommend!
Agent replied · 23 November 2024
Good morning, Thanks for your kind review. We'll pass your thanks onto Jody and the rest of the team. … More
5/5
GoogleHad the pleasure of renting through the Chelmsford branch, really professional with that added personal touch, any problems it's easy to communicate with them, especially Jody who has helped with any issues that have popped up, 5*
Agent replied · 20 March 2026
Good morning, Thank your for your five star rating, and such a lovely review. We're thrilled to hear that Jody provided such a professional experience, with … More
5/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Good afternoon, Thank you for your 5 star review. Regards Balgores
5/5
GoogleBen was great and led me through the process seamlessly. I was kept up to date on a regular basis and he was always available to answer questions. I was in my new home within a few weeks!
Agent replied · 20 March 2026
Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that Ben and our team provided you with an excellent … More
5/5
GoogleHave been dealing with Letting agents but this is very much different. Jody Manno, a staff based in Chelmsford is so swift and professional with her response and communication with enquiries. 👌 …
Agent replied · 20 March 2026
Good afternoon., Thanks for your kind review. We'll pass your thanks onto Jody and the rest of the team. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in Postcode (4)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 2025
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in Postcode (2)ESTAS Best in Postcode 2025
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold and 1 Silver ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
- SilverESTAS 2017: Lettings (Landlords), South East (Essex)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Balgores is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- London
- East London
2019 2 awards EA Masters 2019 winners
- Award winning agency (2)EA Masters 2019
- East of England
- East London Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Medium)
- SilverLettings Agency of the Year Awards 2016: Best Property Management 501 to 1000 Properties Lettings Agency
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 2015
2015 1 Bronze Lettings Agency of the Year Awards 2015 winners
- BronzeLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
- SilverLettings Agency of the Year Awards 2013: Best East of England Lettings Agency (Medium)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
More industry awards: The Negotiator Awards
The Negotiator Awards
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 2017
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: East of England Agency of the Year
- BronzeThe Negotiator Awards 2017: Property Management Department of the Year
- BronzeThe Negotiator Awards 2017: Medium Lettings Agency of the Year
2016 1 Gold The Negotiator Awards 2016 winners
- GoldThe Negotiator Awards 2016: Property Management Department of the Year
2015 2 Gold The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: Medium Estate Agency of the Year (4-11 branches)
- GoldThe Negotiator Awards 2015: Property Management Department of the Year
2014 1 Gold The Negotiator Awards 2014 winners
- GoldThe Negotiator Awards 2014: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Balgores to help?
Send Balgores a message.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
