Trusted Agent profile Β· Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

4,992 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,116 reviews on Google only. Show every review

5/5

Google

Excellent service from everyone at the branch, made the process for purchasing our first home very pleasant, the team kept on top of everything including solicitors when needed and kept us informed from start to finish, would highly recommend using the team for their services if purchasing a home.

Vijay Β· 8 May 2025 Β· Balgores Upminster

Agent replied Β· 8 May 2026

Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to our team. … More

5/5

Google

My experience at Balgoes property letting was amazing. I was dealt with by Mark and he was very helpful in terms of pushing everything over the line and getting all the documents completed on time.

Azeem Β· 8 May 2025 Β· Balgores Upminster

Agent replied Β· 8 May 2026

Good afternoon , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More

5/5

Google

Very professional company and the staff all very attentive to any questions we had . A smooth transaction from start to finish, highly recommend.

Mel Β· 8 May 2025 Β· Balgores Upminster

Agent replied Β· 8 May 2026

Good morning, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Upminster branch. We … More

5/5

Google

I would 100% recommend Balgores Upminster, Chris Abbie & Donna was brilliant throughout the whole process fantastic communication , nothing was too much trouble ..So thank you so much for everything

Tracey Β· 8 May 2025 Β· Balgores Upminster

Agent replied Β· 22 December 2024

Good Morning, Thanks for your kind review. We'll pass your thanks onto Chris Abbie & Donna and the rest of the team. … More

5/5

Google

An excellent service all round from Chris West and the team. Extra thanks to Abbie and Donna in helping us through the process and to achieve the desired deadline. Would highly recommend

Steve Β· 7 May 2025 Β· Balgores Upminster

Agent replied Β· 7 May 2026

Good morning, Thanks for your kind review. We pride ourselves on providing an excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More

5/5

Google

Great service from start to finish, always would go back to the team there πŸ‘ …

B Β· 7 May 2025 Β· Balgores Upminster

Agent replied Β· 7 May 2026

Good afternoon, Thank you for your 5* feedback. We are glad to hear you had a great experience with our Upminster branch. We … More

5/5

Google

We had a really fair and good experience with Balgores in Upminster Ricky and the team were very supportive and we were happy with their consistency and communication throughout

Joann Β· 7 May 2025 Β· Balgores Upminster

Agent replied Β· 7 May 2026

Good afternoon, Thank you for sharing your experience with our Upminster branch. We will be sure to pass your feedback, on to Ricky and the team. … More

5/5

Google

Really good experience selling through Balgores Upminster. Ricky and the rest of the sales team were very professional and good at communicating and realistic with sale expectations and sold property fast. Donna the Sales Progressor was also great and kept things moving.

CLJ Β· 7 May 2025 Β· Balgores Upminster

Agent replied Β· 7 May 2026

Good afternoon, Thank you for taking the time to share your experience with our Upminster branch. We are grateful for your positive feedback and are pleased to hear that Ricky, … More

5/5

Google

Ajay of Balgores Hornchurch Estate Agents was very helpful in our quest for an accommodation. He made the process fast and smooth. Kudos Ajay and the entire team. Good job

Daniel Β· 3 May 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Hornchurch branch. We … More

5/5

Google

I highly recommending Ben’s assistance. Feel free to contact, very much friendly. He explained everything in detail and very helpful.

Anjana Β· 27 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Thanks for your kind review. We'll pass your thanks onto Ben and the rest of the team. … More

5/5

Google

Ajay was such a wonderful letting agent I have ever dealt with. He was very supportive and was very helpful.

Millicent Β· 26 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 22 May 2026

Good morning , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More

5/5

Google

Balgores were very professional and our portfolio of the pictures of our property really showed it off to its best advantage. They kept us informed of any developments with our sale and we’re always very helpful with any queries that we had.

Diane Β· 24 April 2025 Β· Balgores South Woodham Ferrers

Agent replied Β· 24 March 2026

Good afternoon, Thank you for your positive feedback it is greatly appreciated. We're glad to hear that you found our services professional and helpful. Once again thank you for sharing your experience with us. Kind regards Balgores (South Woodham Ferrers)

5/5

Google

Always professional and courteous. Nothing is too much trouble

Nadine Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Google

Chris - always professional and knowledgable

Matthieu Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good afternoon, Thanks for leaving us positive feedback. We're delighted to hear that Chris was always professional and knowledgeable. We really appreciate you recommending our … More

5/5

Google

Balgores are a very friendly and professional outfit. For my experience, It's like they have an indepth awareness of how the competition operate and raise the bar from a lowly 6/7 for the others to 10 out of 10 for Balgores.

David Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good morning , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More

5/5

Google

Great service , friendly and helpful team

Katakyie Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good morning, Thank you for your review. We are glad to hear you had such a good experience with our team at our … More

5/5

Google

Everyone we dealt with at the branch were very helpful and responsive and I’d highly recommend them to anyone. Thanks!

Ian Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to the team. We really appreciate you taking … More

5/5

Google

Life is made so much easier when I use Chris Ping at Balgores. Total professional that just knuckles down and gets everything sorted. Leaving the client relaxed and hassle free.

Craig Β· 24 April 2025 Β· Balgores Hornchurch (1 North Street)

Agent replied Β· 24 March 2026

Good morning, Thank you for your review! We are thrilled to hear about your positive experience with Chris at Balgores. … More

5/5

Google

Ben was very helpful, thank you for helping us with our new home! - Paige

Paige Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Ben and the team. … More

5/5

Google

Recently moved into our new home and want to say massive thank you to Ben for making the process happen! 5 star property and a 5 star service !

Will Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Thanks for your kind review. We'll pass your thanks onto Ben and the rest of the team. … More

5/5

Google

5 Stars, Quick and easy process which Ben Vainola helped with. Would highly recommend.

Chris Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good afternoon, We are thrilled to hear about your positive experience with Ben. Thank you for taking the time to recommend us. … More

5/5

Google

Trust worthy and the give you the best services. Jody Manno she has been great and made sure we secure a good flat.

Chijoke Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Thank you for your glowing feedback following your recent experience with Jody. We'll be sure to pass this on to her. … More

5/5

Google

I had a great experience with this agency.(JODY MANNO) The team was professional, responsive, and supportive throughout the entire process. They made finding a suitable home smooth and stress-free. I appreciate their transparency and dedication to customer satisfaction. Highly recommend!

Egbule Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Thanks for your lovely review. We're thrilled to hear that Jody provided such a professional experience while … More

5/5

Google

Ben was a great help getting the move sorted very efficiently and fast. Couldn't have asked for a faster process with all the information needed throughout the move.

Dan Β· 20 April 2025 Β· Balgores Chelmsford

Agent replied Β· 20 March 2026

Good morning, Thanks for your kind review. We pride ourselves on providing excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025
  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

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